• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk

Properties for Sale
Properties to Rent

Feb 03,2018
Minithumbup
By: 'Charlotte'
Feb 03,2018
0 people found
this helpful
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys :)...
read full review
Comment on agent fees
Reasonably priced fees
Was this helpful? Yes
Feb 01,2018
Minithumbup
Mark Bunce
Eleanor Cavanagh
By: 'retha'
Feb 01,2018
0 people found
this helpful
Both Mark and Eleanor were fantastic. Always kept to what we agreed, professional but with the personal touch too when you sadly say goodbye to your home. Have had some pretty horrific experiences with estate agents befoe so dealing with them was an absolute joy...
read full review
Was this helpful? Yes
Jan 17,2018
Minithumbup
Lee Glome
By: 'Mr Absolom'
Jan 17,2018
0 people found
this helpful
I recently sold my property through Townends, Guildford. I've not had the best of experiences with estate agents, but felt compelled to write a review and thank you, for the service i received from them, especially from Lee Glome, who is an asset to them. He was informative, pro-active as opposed to reactive and answered any questions i had, even the trivial ones. I probably bent his ear more than i should but he was the model pro and i will be recommending Townends to all my friends and ...
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Was this helpful? Yes
Nov 15,2017
Minithumbup
Arthur Beaney
Gina Overington
By: 'Topgeear Ltd'
Nov 15,2017
0 people found
this helpful
We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all the way though the process, it was a pleasure dealing with him. When we sold Gina was extremely professional and proposed an excellent marketing plan, actually achieving a very good price. In addition to the usual estate agent activities, Gina also helped to facilitatie the purchasers conveyancing and really went the extra mile to achieve completion. We would thoroughl...
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Comment on agent fees
We felt that the fees were very reasonable.
Was this helpful? Yes
Nov 07,2017
Minithumbup
Ryan Stevens
Richard Hawes
By: 'Onourway'
Nov 07,2017
0 people found
this helpful
We wanted to leave some feedback but unfortunately the link on your letter doesn't work and when typed into a browser it just opens a generic Regents webpage. We just wanted to say we were very pleased with the service we received from Regents. After being on the market with another agent for 16 weeks prior to instructing Regents, Ryan Stevens was a breath of fresh air. Since Ryan has gone to another branch both you (Ben) and Richard have worked extremely hard to keep everything mov...
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Comment on agent fees
Competitive
Was this helpful? Yes
Oct 23,2017
Minithumbup
Mark Shepherd
By: 'D Vowles'
Oct 23,2017
2 people found
this helpful
Mark and his team were excellent. They sold my house 3 times over, each time within a few days of it being placed on the market. Nothing was to much trouble....
read full review
Comment on agent fees
More expensive than some others
Was this helpful? Yes
Oct 16,2017
Minithumbup
Hannah Wheatley
By: 'L Bartlett'
Oct 16,2017
0 people found
this helpful
Impressive level of service, excellent communication. I was in no doubt that Hannah was working tirelessly to ensure successful conclusion to our sale....
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Comment on agent fees
Very fair
Was this helpful? Yes
Oct 11,2017
Minithumbup
Zack Brown
Brett Foulser
By: 'E Gallagher'
Oct 11,2017
0 people found
this helpful
Fantastic service from initial meeting with Brett and sale with Zack. Good number of viewings and offers. I would highly recommend Regents and Zack....
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Comment on agent fees
Great
Was this helpful? Yes
Oct 01,2017
Minithumbup
Mark Shepherd
By: 'Laura D'
Oct 01,2017
1 people found
this helpful
Mark S has been an absolute superstar. Our house sale became hugely troublesome and he worked tirelessly to get it through to completion. Easy to contact and happy to answer our 100s of questions. He gave good advice, was proactive and his experience was invaluable....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 27,2017
Minithumbup
Mark Shepherd
By: 'Dr Julie Fraser'
Sep 27,2017
2 people found
this helpful
Mark Shepherd and the whole Englefield Green team were dedicated professionals who made the sale of our property quick and efficient. The team are very knowledgeable with regards to the local market and worked hard to achieve an excellent sale. I strongly recommend using this agent, and can't thank them enough for all their help....
read full review
Comment on agent fees
Fees were as expected
Was this helpful? Yes
Sep 02,2017
Minithumbup
Ryan Stevens
By: 'Jamie'
Sep 02,2017
0 people found
this helpful
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout the whole sale process I could not fault Ryan and his team. Here are a few of the reasons I was very satisfied with their service: - Regularly updated with feedback from viewings and any offers - Weekly report which showed their marketing pla...
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Comment on agent fees
Good - worth it
Was this helpful? Yes
Aug 17,2017
Minithumbup
By: 'Phanthom'
Aug 17,2017
0 people found
this helpful
Extremely helpful and informative. Got property sold in 4 weeks. Very pleased with outcome. Would not hesitate to recommend.Thankyou....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 06,2017
Minithumbup
Arthur Beaney
By: 'Stokefields vendor'
Aug 06,2017
0 people found
this helpful
Arthur kept me well informed of all the stages of the sale of my property. He was charming and polite and very understanding. In short he made the deal happen. Thank you Arthur. Five stars for you....
read full review
Comment on agent fees
fair
Was this helpful? Yes
Aug 04,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Greig'
Aug 04,2017
2 people found
this helpful
Very pleased with the efforts of everyone at Townends in selling our property. Good communication throughout the sale and most helpful in explaining the sales process....
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Was this helpful? Yes
Aug 03,2017
Minithumbup
Arthur Beaney
By: 'Mrs SS of Aldershot'
Aug 03,2017
0 people found
this helpful
Arthur is a true professional who kept in constant phone/email contact with us when he sold our property recently. He is professional, polite, helpful and always responded to our questions in a timely manner and in our opinion went way and above the expectations of an estate agent. Nothing appeared to be too much trouble for Arthur. Thank you for restoring our faith in the reputation of estate agents, i wish the same could be said for solicitors!!!!!!! :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 01,2017
Minithumbup
By: 'Agent Chloe House was amaizing!'
Aug 01,2017
0 people found
this helpful
We sold our property and Chloe House was our agent. Chloe was absolutely brilliant! She helped us prep the house before the opening day with tips and suggestions. She made herself available throughout the sale process, always answering our queries and doubts with a smile and bags of knowledge. She knows the market really well and has real skills and talent in handling sellers and buyers. Always available even at evening and wknds, she went far beyond the call of duty to help us throughout th...
read full review
Comment on agent fees
fair fees
Was this helpful? Yes
Jul 26,2017
Minithumbup
Ryan Stevens
By: 'Claire & Stephen Prior'
Jul 26,2017
0 people found
this helpful
I cannot express sufficiently the good work that Ryan did for myself and my brother when we had to sell our Mother's home. He was polite, knowledgeable and sympathetic to our situation. His communication was excellent and we knew what was happening at every stage. The fact that we were able to leave the property in his very capable hands made the whole emotional process much simpler. I would not hesitate to recommend him to anyone....
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Comment on agent fees
Fees were explained at the outset and I feel that all the help we had from Ryan made the fee worthwhile.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Ludmilla'
Jul 20,2017
3 people found
this helpful
Mark Shepherd has been amazing, 5 star rating plus, he has not only found someone to buy our house but also the price we asked for and he was Super agony uncle . Great spirit always a welcome smile that greets you as soon as you walk in at anytime...
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Comment on agent fees
Top fees he deserves every penny no waste!!!!!!
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
Thank you Ludmilla, I think I might be your agony uncle for a fair old time yet us this transaction is going to require a lot of work and patience! But we will get there! ...
Jul 20,2017
Minithumbdown
Mark Shepherd
Mark Latham
By: 'Ludmilla'
Jul 20,2017
3 people found
this helpful
Mark Shepherd has been amazing, 5 star rating plus, he has not only found someone to buy our house but also the price we asked for and he was Super agony uncle . Great spirit always a welcome smile that greets you as soon as you walk in at anytime...
read full review
Comment on agent fees
Top fees he deserves every penny no waste!!!!!!
Was this helpful? Yes
Jul 18,2017
Minithumbup
Brett Foulser
Brett Foulser
By: 'An outstanding profesional'
Jul 18,2017
0 people found
this helpful
Brett was chosen over 4 other local agents and his efforts on our behalf went far beyond our expectations, There were some problem at times but Brett was ever optimistic and realistic in his strategies and resolutions. He certainly has outstanding communication skills. All-in-all Brett and his team supported us throughout in a professional, reassuring, indefatigable and knowledgeable manner....
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Comment on agent fees
Of course we would rather have lower fees - who wouldn't! That said In the final analysis you get what you are prepared to pay for - Brett earned his money.
Was this helpful? Yes
Jul 14,2017
Minithumbup
Mark Shepherd
By: 'Tim Baker'
Jul 14,2017
2 people found
this helpful
very knowledgable, efficient and hardworking. judged value, market and clients well. thank you.few minor issues only, such as locking house after visits....
read full review
Comment on agent fees
standard
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
Thank you Tim, I might add that the house was always securely locked but it was your alarm system we had a problem with! ...
Jul 13,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Trekkers'
Jul 13,2017
2 people found
this helpful
I have nothing but praise for the two Marks at Townsends, Englefield Green. As a widow trying to move on her, they were there for me at every step. Mark Latham worked very hard to secure my buyer, and was very patient with the number of visits required. Thank you so much....
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Comment on agent fees
Well deserved
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
We miss Wendy already our favorite client, 4 star you told me you had given me 5!!! Have your sorted out your new local pub? Bet you have!!! ...
Jul 12,2017
Minithumbup
Ashley Francis
By: 'Mr Newton'
Jul 12,2017
0 people found
this helpful
Just sold my house though Townend. I went with them because I got a no-nonsense appraisal from Ashley-Jane Francis, rather than estate agent flattery, which is what I asked for. The house sold quickly and achieved a good price. Comms and support were good from the whole team....
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Comment on agent fees
Market rates
Was this helpful? Yes
Jul 07,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Rophin Hayward'
Jul 07,2017
3 people found
this helpful
Mark Shepherd and Mark Latham guided us through the process of selling our house with both professionalism and the degree of empathy needed in what can be a stressful process without the right support. Their knowledge of the local area and market was a huge benefit and they were always happy to take your call and keep you informed of progress. I would not hesitate to use their services again and would highly recommend them....
read full review
Comment on agent fees
They earned their money helping to keep the chain intact and making sure after they had sold the house they kept the process moving until we exchanged.
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
Thank you Rophine all the best in your new home, i wish you both all the best ...
Jun 29,2017
Minithumbup
By: 'Alix'
Jun 29,2017
0 people found
this helpful
Tarek got the job done. A total cheeky chap, with excellent communication skills and a real can do attitude. Super proactive and clearly enjoys his job. Thanks for selling our house!...
read full review
Was this helpful? Yes
Jun 21,2017
Minithumbup
By: 'Malik'
Jun 21,2017
0 people found
this helpful
Had the opportunity to deal with Tarek re sale of my property in Putney. From the outset Tarek was extremely pleasant to deal with and highly professional. His negotiation and customer service skills were second to none. Through out the process Tarek made sure that my concerns and interests were his top priority. At times when things got a bit sticky, Tarek took ownership of matters and ensured issues were resolved in a smooth manner. He was a pleasure to deal with and I highly recommend him. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 02,2017
Minithumbup
Chris Menzies
By: 'Catherine'
Jun 02,2017
0 people found
this helpful
Chris was very helpful and personable and always willing to assist in any queries I had. I am pleased I chose Regents as my estate agents and would recommend them in the future....
read full review
Was this helpful? Yes
May 31,2017
Minithumbup
Tim DeSouza
By: 'EmmaK'
May 31,2017
0 people found
this helpful
Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly recommended...
read full review
Comment on agent fees
Happy with the fee level. They conducted all viewings so happy to pay for this
Was this helpful? Yes
May 24,2017
Minithumbup
Terry Hall
Joseph Lynch
By: 'Hardip'
May 24,2017
0 people found
this helpful
From the minute we signed our contract for regents to act as our agents to sell our properly, we received a professional yet friendly service. I came back to regents on due to the service I originally received in 2015 when Jo sold the property to us initially; I wanted the same service in helping us sell it 2 years later. Both Terry and Jo have made what can be a stressful process, bearable, by taking the stress and ensuring call backs, updates, feedback, chasing solicitors and agents. Them bein...
read full review
Comment on agent fees
I was pleased with the fees as I was just in time for the promotional offer of £1k return if complete by end of June. At the same time we were able to negotiate a good rate with Terry.
Was this helpful? Yes
May 21,2017
Minithumbup
Matthew Clifford
Luke Garrod
By: 'Simon & Bridie'
May 21,2017
0 people found
this helpful
We originally marketed our home for sale with an online agency. We had very few viewings and it took six months to get an offer. When it fell through, we felt very unsupported. Switched to Regents, where we have had a very different experience. Matt, Luke and the team at Staines have been brilliant...lots of first rate local knowledge, helpful & prompt feedback and a steady stream of 'none time-wasting' viewings. So very glad that we re-evaluated our thoughts on using a high street, loca...
read full review
Comment on agent fees
We negotiated an 'all-in' fee that we were more than happy with.
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1075 95 641 16 488 8 109 29

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(65)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(124)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(284)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(136)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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