• Simon Bright
    Simon Bright
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
  • Kellie Harris
    Kellie Harris
  • Charles Nicholls
    Charles Nicholls
  • Emma Wise
    Emma Wise
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
Properties for sale
Properties for rent
Jul 25,2017
Minithumbup
Mohammad Islam
By:
Jul 25,2017
0 people found
this helpful
Very much would recommend Mo to anyone that is interested in renting a property. The whole process was smooth and hassle free from viewing the property right up until moving in, even post move in. Very happy and satisfied with Townends as a whole....
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Comment on agent fees
In the current market, I would say the fees were fair and reasonable. Not extorniate amounts like others.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Mohammad Islam
By:
Jul 24,2017
1 people found
this helpful
A very friendly, helpful and efficient service was provided which helped make the whole process quick, easy and hassle free....
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Jul 13,2017
Minithumbup
Louis Byrne
Daniel Pillai
By:
Jul 13,2017
0 people found
this helpful
I am usually the type of person who loathes moving and dealing with estate agents... however, this time I was completely surprised. Not only did Louis and Daniel come up with amazing suggestions for flats that were exactly to my taste, they also made the arduous task of obtaining a flat an enjoyable experience. Their knowledge of the market and relationship with landlords is superior to all other agencies I have dealt with (and I have moved house quite often :). And even after we signed, they we...
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Comment on agent fees
Standard. The deposit was competitive with other estate agencies. In fact they took less.
Was this helpful? Yes
Jul 11,2017
Minithumbdown
Daniel Pillai
By:
Jul 11,2017
0 people found
this helpful
Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good guy....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Tyana Martyn-Willis
By:
Jul 11,2017
0 people found
this helpful
Tyana was great! Made the entire process run smoothly, was very helpful and gave us all the information we needed!...
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Jul 11,2017
Minithumbup
Robert McPeake
Mohamed Wais
By:
Jul 11,2017
0 people found
this helpful
I have recently used Townsend in Ealing Broadway to rent a property through. From start to finish they were fantastic constantly kept me in the loop about how everything was going and nothing seemed too much for them. Robert and Mohamed were brilliant I can't thank them enough they made the whole process run so smoothly. It was a pleasure dealing with them and I would highly recommend them and their branch to anyone looking to rent, buy or sell a property....
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Comment on agent fees
They were good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Eleanor Brown
By:
Jul 11,2017
0 people found
this helpful
The perfect balance of professionalism and honesty, after 7 months of disappointment, this was the first time I felt confident with the competency of the agents, from start to finish....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 10,2017
Minithumbdown
By:
Jul 10,2017
0 people found
this helpful
Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were carried out prior to us moving in. We have been used as a storage unit by our landlord and apparently Townends have no responsibility over this. Since signing the pre tenancy agreement there has been nothing but lies. All actions ...
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Comment on agent fees
Very high fees. You do not get more for your money as the customer service is extremely poor.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Zuzanna Pilarczyk
Mohamed Samie
By:
Jul 07,2017
0 people found
this helpful
From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to fit our needs and even aesthetic preferences. I truly appreciated her honesty and professional opinion. She maintained professionalism but didn't exude the same cold, stiffness I picked up from other agents (of different companies). While we did love the flat that she showed us, and now call home, she made the experience so favourable that we simply had to put down an offer fo...
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Comment on agent fees
The agent fees were reasonable. Initially, we were informed of a different (and lower) fee than per usual, but this misinformation was clarified and we were eventually granted the previous fee as aforementioned. So we didn't feel tricked with hidden costs.
Was this helpful? Yes
Jul 04,2017
Minithumbdown
By:
Jul 04,2017
0 people found
this helpful
Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to this....
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Was this helpful? Yes
Jun 27,2017
Minithumbup
Zuzanna Pilarczyk
By:
Jun 27,2017
0 people found
this helpful
Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part because of Zuzanna! After our viewing, she followed up with us, but wasn't pushy at all, just clear about what we needed to do if we were interested in the property. We've been here nearly three months now and are very happy. Thank you Zuzanna!...
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Was this helpful? Yes
Jun 25,2017
Minithumbup
Zuzanna Pilarczyk
By:
Jun 25,2017
0 people found
this helpful
Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
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Jun 23,2017
Minithumbup
Zuzanna Pilarczyk
By:
Jun 23,2017
0 people found
this helpful
Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbdown
By:
Jun 23,2017
0 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
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Comment on agent fees
Not worth the service given.
Was this helpful? Yes
Jun 22,2017
Minithumbup
Zuzanna Pilarczyk
By:
Jun 22,2017
0 people found
this helpful
Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2017
Minithumbup
Mohamed Wais
By:
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
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Jun 08,2017
Minithumbup
Eleanor Brown
By:
Jun 08,2017
0 people found
this helpful
I have just moved out of my parents house into the big wide world for the first time and Ellie made the whole process a walk in the park. So so helpful, really quick coming back to me at all times and happy to answer my many questions! Seamless. I will definitely recommend Townends to my friends and will absolutely look to use you again....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
Zuzanna Pilarczyk
By:
Jun 07,2017
0 people found
this helpful
Excellent service. Zuzanna picked out an ideal property for us within our budget (we were previously looking at another property that was more expensive, less spacious and in worse condition). Barring a couple of administrative issues during the process (wife's forename and surname swapped when passed to utility companies), the process was very smooth. I will not hesitate to go to zuzanna when it comes time to buy rather than rent....
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Comment on agent fees
Fairly standard
Was this helpful? Yes
Jun 01,2017
Minithumbup
Rafael Zampieri
Aneesah Hussain
By:
Jun 01,2017
0 people found
this helpful
Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2017
Minithumbup
Aneesah Hussain
By:
May 30,2017
0 people found
this helpful
Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
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Was this helpful? Yes
May 26,2017
Minithumbup
Zuzanna Pilarczyk
By:
May 26,2017
0 people found
this helpful
I have dealt with many letting agents but few have been as helpful, hard-working and professional as Zuzanna. We needed to move quickly and were quite specific in what we were looking for; Zuzanna understood this. She was refreshingly honest and very understanding. Moving can be a difficult and stressful experience but Zuzanna made it a lot easier for us. I have no hesitation in recommending her....
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Was this helpful? Yes
May 18,2017
Minithumbup
Robert McPeake
By:
May 18,2017
0 people found
this helpful
Recently used Townends to rent a property in Ealing. I was delighted with the result that was achieved within a short time frame. A special thank you to Robert McPeake for offering a superior quality of service in a timely and professional manner....
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Comment on agent fees
Good value for the service that is provided.
Was this helpful? Yes
May 12,2017
Minithumbdown
By:
May 12,2017
1 people found
this helpful
Townends is not a Company you want to RENT from or Let them Manage your property, the Company is built lies. The lack of communication is horrific, unethical bunch *They lied to us about the House being Professionally Cleaned. Which it was not. **They admitted are requesting for proof it was cleaned, it was never professionally cleaned. They have been dishonest with the Landlord. Potential Renters do not use Townends or Regents When Sales Staff are questioned they get very defensive and ar...
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Comment on agent fees
What a rip off. Fee £ 750.00 and they do nothing. Other Agents charge £ 350.00 including VAT Another SCAM - I asked why the fee is so her answer was then go elsewhere - Very Rude answer
Was this helpful? Yes
May 09,2017
Minithumbdown
Elle Lawrance
Elle Lawrance
By:
May 09,2017
0 people found
this helpful
Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks....
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Comment on agent fees
Good
Was this helpful? Yes
May 07,2017
Minithumbup
Elle Lawrance
By:
May 07,2017
0 people found
this helpful
Elle was very friendly and helpful. She was very considerate in areas such as confidentiality. She was also quick at returning calls and emails which really makes a difference!...
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Comment on agent fees
Agent's fees are high but are everywhere!
Was this helpful? Yes
May 06,2017
Minithumbdown
Katie D'Imperio
By:
May 06,2017
0 people found
this helpful
Katie was very helpful throughout the whole moving stage. She gave us usefull, helpful and relevant information, and responded to any questions or queries we both had regarding the property. She has a great personality and you can tell she enjoys her job. We had no problems with her or any of the staff team from Townends in Sunbury....
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Comment on agent fees
It was a bit more expensive than other agencies. A breakdown of the costs of the fees would be beneficial.
Was this helpful? Yes
May 06,2017
Minithumbup
Elle Lawrance
Elle Lawrance
By:
May 06,2017
0 people found
this helpful
Made the process very simple, easy and looked at our own individual needs! Amazing estate agent!!! Would always chose to speak to Elle if needed....
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Comment on agent fees
Agency fees are never the best but you just have to suck it up.
Was this helpful? Yes
May 06,2017
Minithumbup
Elle Lawrance
By:
May 06,2017
0 people found
this helpful
Elle has been wonderful to liaise with regarding viewing and securing a property. she was always incredibly prompt in returning my emails and answering any queries....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2017
Minithumbup
By:
May 04,2017
0 people found
this helpful
Everything in time and order. I would highly recommended Townsend's Ealing Branch. They help us to have a comfortable move in London....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Elle Lawrance
Emilio Ascione
By:
Apr 28,2017
0 people found
this helpful
Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management....
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Comment on agent fees
Very fair and manageable
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
715 22 959 85 493 14 387 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(105)
Brook Green
240 Blythe Road, London W14 0HJ
(63)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(162)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(162)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(97)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(241)
Mitcham
201 London Road, Mitcham CR4 2JD
(41)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(173)
Putney
167 Putney High Street, London SW15 1RT
(138)
South Norwood
11 High Street, London SE25 6EZ
(131)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(108)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(86)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(293)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)


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