• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk

Properties for Sale
Properties to Rent

Feb 22,2018
Minithumbup
Tyana Martyn-Willis
By: 'Amillsa'
Feb 22,2018
1 people found
this helpful
Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't have asked for a more enthusiastic agent. Thanks you for making the process as smooth as possible, needless to say i would recommend Tyana to anyone who is in need of a property....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 08,2018
Minithumbup
By: 'Brian Matthews'
Jan 08,2018
0 people found
this helpful
I'm searching for property in the written area and been in touch with a number of astate agents in the area but none have been more helpful or professional AAron potter although I haven't found what I'm looking for yet I will be staying with Townsend and Aaron potter to help me find my perfect home...
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Comment on agent fees
Great
Was this helpful? Yes
Jan 02,2018
Minithumbup
Louis Byrne
By: 'Henry'
Jan 02,2018
0 people found
this helpful
I had previously rented a property with Townends with great service.Louis Byrne explained every detail and show us around the property, It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, There is obviously a great team dynamic and chemistry in place and I would highly recommend Townends brook green to my friends and colleagues....
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Comment on agent fees
Agent's Fees was good
Was this helpful? Yes
Dec 16,2017
Minithumbup
Zuzanna Pilarczyk
Mohamed Samie
By: 'Fernandes'
Dec 16,2017
0 people found
this helpful
This two guy's provided an incredible service for me .they were very friendly and accomadating. I am obligated to them for helping me to find a satuiable house which is convenient....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 09,2017
Minithumbup
Rafael Zampieri
By: 'Szidonia'
Dec 09,2017
0 people found
this helpful
Although we had very little chance to get the house as sharers (we already have been rejected by the landlord as he wanted the property to be let to a family),Rafael has gone the extra mile and managed to nagotiate an offer that none of us could refuse. A big thank you-well done!!!...
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Comment on agent fees
Higher than the average but probably worth it.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Christina Edmonds
By: 'Alana'
Dec 07,2017
0 people found
this helpful
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy with townends and the way they treat their customers....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 04,2017
Minithumbdown
By: 'Miss Clarke'
Dec 04,2017
0 people found
this helpful
I lived in a 3/4 bed house in SW11 Earlsfield a stones throw from Wimbledon. I was new to the renting game from the tenant side. I saw a place on zoopla & contacted the agent. The agent seemed pleasant & helpful (especially as I'd have to pay all rent upfront due to poor credit history.....). She showed me a few places & then I was shown a tiny but seemingly usable one bedroom flat. The agent told me of the 6 month break clause and that I could have those terms (as I was unaware...
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Comment on agent fees
Didnรขโ‚ฌโ„ขt notice as my bill was £10k upfront.
Was this helpful? Yes
Dec 04,2017
Minithumbdown
Steven Newcombe
By: 'Doug'
Dec 04,2017
1 people found
this helpful
My main problem is with the Townends head office Lettings and Management team. Six months ago I moved into a house with three other tenants. After a week we realised the shower in the shared bathroom was terrible and barely usable. Shortly after, our toilet in the same bathroom broke. We wanted to try and get both problems fixed - by getting a better shower and a working toilet. Two reasonable wishes. Six months down the line we have had four visits from various plumbing companies, with...
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Was this helpful? Yes
Nov 12,2017
Minithumbup
Robert McPeake
Emma Dentry
By: 'K'
Nov 12,2017
0 people found
this helpful
We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear information....
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Was this helpful? Yes
Nov 10,2017
Minithumbup
By: 'Andriana'
Nov 10,2017
0 people found
this helpful
I am happy with the customer services and from Edward;s job, it was helpful and clear; thank you very much indeed....
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Was this helpful? Yes
Nov 06,2017
Minithumbup
Richard Hawes
By: 'Rick, Alex, Ali, Luke'
Nov 06,2017
0 people found
this helpful
Our first point of contact with townends was Richard. A nice polite young man who showed us around the first place we viewed. He then helped us out in an offer and all the steps towards renting the place. However due to some issues we were having trouble securing the property. Our application was then moved up to Joanna. A fantastic young woman who worked far beyond her role to try and secure us the property. Unfortunately even with all her hard work the property was lost. However, she continued...
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Comment on agent fees
Very reasonable compared to others.
Was this helpful? Yes
Nov 03,2017
Minithumbdown
By: 'Zaky'
Nov 03,2017
1 people found
this helpful
One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims. They do not answer at the phone, extremely slow answering mail and completely disorganised between their offices. Be aware of renting an house with them, because their poor management skills and their way of making business w...
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Comment on agent fees
You pay normal agent fees, the only problem is that you get back no service.
Was this helpful? Yes
Oct 23,2017
Minithumbup
Mohammad Islam
By: 'Angena Moncher'
Oct 23,2017
2 people found
this helpful
Mo Islam was fantastic!!! The landlord was a bit reluctant to let the property to us however he was able to persuade him. Thanks Mo ! We are very satisfied with the place. We highly recommend him to anyone looking to rent a property from Townends....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2017
Minithumbdown
By: 'Ms'
Oct 23,2017
2 people found
this helpful
Renting with Townends was the worst mistake of my life. Horrible customer service from landlord and agents, have been waiting months for them to fix issues which have still to be resolved. Never going with Townsend again...
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Comment on agent fees
Stupid amount of money for service received
Was this helpful? Yes
Oct 20,2017
Minithumbup
Mohammad Islam
By: 'Gertrude Moncher'
Oct 20,2017
3 people found
this helpful
My experience was quite different from all other agencies. I quite enjoy working with Townends agency and love the way they handle my housing situation. I had less then 2 weeks to move out my previous place and they work endlessly to get me a good deal with the landlord. I was well informed about everything that was going on with the process of the house. I am a student and it's quite hard to get a flat to rent from a landlord but Mo Islam is such a great Lettings Manager and help me got th...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2017
Minithumbup
By: 'Rosalind'
Oct 04,2017
0 people found
this helpful
Tyana made my experience of renting a property pleasant, easy and efficient. She was really helpful in taking me to the viewing and resolving reference issues- a true professional!...
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Comment on agent fees
Townends lettings fees are high, even when a discount was applied. The service from staff at the branch was much better than the experience provided by head office
Was this helpful? Yes
Oct 04,2017
Minithumbup
Tyana Martyn-Willis
By: 'LP'
Oct 04,2017
1 people found
this helpful
Tyana has been very supportive through the entire process of searching for and renting the flat, with excellent communication skills and quick replies to our enquiries. Thank you!...
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Was this helpful? Yes
Oct 01,2017
Minithumbdown
Max Anderson
By: 'Costas'
Oct 01,2017
0 people found
this helpful
Absolutely brilliant service. We saw a property that we liked. Max set up a viewing. Helped us all the way through. Was always at the other end of the phone if we had questions and even set up a second viewing so we can measure furniture etc. It wasn't just about the property, Max also took time to get to know us personally, he really showed he cared about us. Even after we moved in he has contacted us to make sure we are ok. We want to thank him for everything he has done for us. Exception...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2017
Minithumbup
Shyanne Farquarson
By: 'Vanessa'
Sep 20,2017
0 people found
this helpful
Looking for a property to rent, I finally found the one and had to beat off competition . All throughout the process Shyanne was always positive, friendly and professional. I could not have asked for a better agent to deal with. Shyanne went above and beyond to make sure everything went smooth. Very happy....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 08,2017
Minithumbup
Tyana Martyn-Willis
By: 'Marianne'
Sep 08,2017
1 people found
this helpful
Could not have had a better experience with Tyana. She is an asset to the team. She showed me a variety of properties which all met the requirements I had asked for. She gave me honest and positive advice about my search. She also gave a warm and truthful welcoming every time I went for a viewing with her, something I've found not all agents generally do. If I am looking for another property in the future, I will be contacting Tyana....
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Was this helpful? Yes
Aug 20,2017
Minithumbdown
By: 'Raki'
Aug 20,2017
2 people found
this helpful
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially messed up inventory timings and they didnt even have basic professionalism to notify me. When reached at the property on agreed time and called then they didnt even have basic courtesy to appologies and after waiting for some ...
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Comment on agent fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Mohammad Islam
By: 'Natasha'
Jul 31,2017
4 people found
this helpful
Mo is absolutely brilliant, I can always rely on him to help me with any cases we are referencing for Townends....
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Comment on agent fees
good
Was this helpful? Yes
Jul 25,2017
Minithumbup
By: 'niranjan'
Jul 25,2017
0 people found
this helpful
She is the best...stretched long hours to show us good properties. Full of energy, very polite and friendly. Amazing person !...
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Mohammad Islam
By: 'Andrew'
Jul 24,2017
4 people found
this helpful
A very friendly, helpful and efficient service was provided which helped make the whole process quick, easy and hassle free....
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Was this helpful? Yes
Jul 21,2017
Minithumbup
Max Anderson
By: 'Jin'
Jul 21,2017
0 people found
this helpful
Max was really helpful during the whole process and was very knowledgable about the area and local amenities. He considered our requirements and desires with great care and found us a beautiful place to live. I would definitely recommend the agency and of course Max to friends and family who are looking to move around the area in which Regent Estates cover....
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Comment on agent fees
Slightly high but worth it
Was this helpful? Yes
Jul 17,2017
Minithumbup
Nadine Clappison
Bethany McColl
By: 'steve-jen'
Jul 17,2017
0 people found
this helpful
Beth and Nadine both went above and beyond to help us. we are both so grateful for everything they have done to help us get in to our 1st home home together....
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Comment on agent fees
good
Was this helpful? Yes
Jul 14,2017
Minithumbup
Nadine Clappison
Joseph Lynch
By: 'Beata Lukasiewicz'
Jul 14,2017
0 people found
this helpful
Very helpfull and friendly , professional with great attitude towards the clients and families that coming into the offices. Will recommend to friends and family for sure !...
read full review
Comment on agent fees
Unfortunately the fees were too high
Was this helpful? Yes
Jul 13,2017
Minithumbup
Louis Byrne
Daniel Pillai
By: 'Biggy'
Jul 13,2017
0 people found
this helpful
I am usually the type of person who loathes moving and dealing with estate agents... however, this time I was completely surprised. Not only did Louis and Daniel come up with amazing suggestions for flats that were exactly to my taste, they also made the arduous task of obtaining a flat an enjoyable experience. Their knowledge of the market and relationship with landlords is superior to all other agencies I have dealt with (and I have moved house quite often :). And even after we signed, they we...
read full review
Comment on agent fees
Standard. The deposit was competitive with other estate agencies. In fact they took less.
Was this helpful? Yes
Jul 11,2017
Minithumbdown
Daniel Pillai
By: 'Ketan'
Jul 11,2017
0 people found
this helpful
Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good guy....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Tyana Martyn-Willis
By: 'Rita'
Jul 11,2017
1 people found
this helpful
Tyana was great! Made the entire process run smoothly, was very helpful and gave us all the information we needed!...
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Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1076 95 641 16 488 8 109 29

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(65)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(124)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(284)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(136)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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