• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
  • Kellie Harris
    Kellie Harris
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
Properties for sale
Properties for rent
Apr 07,2017
Minithumbup
Herrine Richards
Alpha Gayle
By:
Apr 07,2017
0 people found
this helpful
We had the funnest day with Herrine and Alpha showing us loads of flats and everything we needed to know about the neighbourhood. It was great as we are new to the area. Thank you!...
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Was this helpful? Yes
Aug 17,2016
Minithumbup
Daniel Beresford
By:
Aug 17,2016
2 people found
this helpful
Great property and area knowledge! My partner and I thought that Daniel was extremely approachable and was always available when we needed him, he showed passion for the properties and had extensive knowledge of the surrounding areas....
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By: Daniel
Aug 31, 2016
View all comments (1)
Thank you! ...
Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
this helpful
Being a first time buyer to the sales market, I was quite apprehensive about the process and wanted to ensure that I found the right agent that would guide me accordingly to purchase my dream home. I would like to commend Alex Jones in helping me throughout my property search and taking away the negativity that can be associated with estate agents. Alex was a breath of fresh air, professional and knowledgeable during our correspondence. If I had any queries in relation to the sales process or ab...
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Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about the process, and treated her feelings with great respect. Although we did not make the sale this time, I would have no hesitation of going back to Townends again if the opportunity arose....
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Comment on agent fees
Better end of average.
Was this helpful? Yes
May 09,2016
Minithumbup
Morgan Senior
By:
May 09,2016
0 people found
this helpful
Morgan was knowledgeable, helpful, courteous and reliable. We appreciated his attitude which remained pleasant and positive even though we did not offer on the house he showed us. We feel that he did a fine job for Townends....
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Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Alex was honest and fair in the dealings we had and always helpful with regards to arranging viewings and providing information on the properties available. I would recommend Alex to anyone else looking for property purchases in Woking....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 08,2016
Minithumbdown
By:
Apr 08,2016
2 people found
this helpful
I experienced an absence of professionalism and integrity. Turned up for a second viewing with my frail, 85-year-old mother only to be told by the owner that she had taken it off the market. I had not been contacted by anyone from the office (despite Sukina claiming that she had emailed and phoned me). The whole thing left a bad taste in my mouth, upset my mother and wasted my family's time....
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Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
2 people found
this helpful
Myself and my boyfriend are searching for our first flat and have found the service and communication from townends to be really good! Rhys regularly rings me with updates on our search, which is definitely a lot more than can be said for a lot of other estate agents! All the staff I have spoken to there have been really helpful and polite so it has been great dealing with them!...
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Was this helpful? Yes
Mar 26,2016
Minithumbup
By:
Mar 26,2016
0 people found
this helpful
Renae is an incredible real estate agent, which immediately understood our needs (a great breath of fresh air!). She has consistently showed us relevant properties which fitted our criteria, and provided us with great advice. She is a delightful, sincere and straightforward lady with great common sense. It certainly feels that she has the utmost commitment towards our search. I am certain that she will find for us the home of our dreams!...
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Was this helpful? Yes
Oct 30,2015
Minithumbdown
By:
Oct 30,2015
0 people found
this helpful
I had an offer accepted to buy a property in Earlsfield and only after my offer was accepted did they tell me the property had knotweed. This materially affected the value of the property yet, when they sent me the knotweed report to read, they attempted to provide their own analysis of it to downplay the issue (presumably thinking I wouldn't bother reading it and would be none the wiser that the knotweed was at Stage 4!!!!) It then became apparent that mortgage lenders won't lend on stage 4 kno...
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What agent could do to change your mind?
Be transparent about problems with the property and stop lying and misrepresenting the facts.
Attached Files
Was this helpful? Yes
By: Townends
Nov 02, 2015
View all comments (1)
We are sorry for your experience. We take all feedback very seriously and would like to do all we can to investigate the issues raised. In order to do this, please can we ask that you email info@townends.co.uk with your full name, and the full details of the issue, so that this can be investigates? Your feedback is very important to us. Many thanks. ...
Aug 05,2015
Minithumbup
By:
Aug 05,2015
0 people found
this helpful
Herrine has been a great help, trying to find us a property to buy, suited to our needs. She takes a lot of time making sure all your needs are considered. Very pleased with her and her teams efforts so far. Would highly recommend using Townsend in South Norwood if you want a good service....
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Was this helpful? Yes
Jul 13,2015
Minithumbup
Emma Wise
By:
Jul 13,2015
0 people found
this helpful
Emma Wise has been so helpful to us as 'Newbies' in Surrey. Her wealth of information on the local area has been invaluable. Without her suggestions we wouldn't have found Shepperton - which we have totally fallen in love with. Emma is informative, organised, friendly, personable and has gone above and beyond to help us. Her bright, bubbly, happy-go-lucky attitude makes a stressful process so much more calm and serene TOP MARKS, thanks Emma!...
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Comment on agent fees
We are buyers We will consider using the firm's recommended Solicitor and Mortgage advisor at a later date, but not got to that stage yet
Was this helpful? Yes
Jun 28,2015
Minithumbup
By:
Jun 28,2015
0 people found
this helpful
Townends Ealing and Fabian Jones were friendly and applied themselves diligently to obtaining viewings and negotiating the sale of my flat at an acceptable price. Nice people....
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Was this helpful? Yes
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
A very proactive estate agency and always on the pulse. A truthful and genuine approach, and a wealth of information and advice as I am seeking my first Buy To Let property. Special mention to Ms. Stephanie Fanning who was able to meet me almost immediately at an occupied house I wished to view. Great communications and a pleasure to deal with, and the Agency as a whole go about their business very professionally....
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Was this helpful? Yes
May 13,2015
Minithumbup
By:
May 13,2015
0 people found
this helpful
Trevor Elliott is the definition of a real estate agent. He took his time in finding out exactly what we were looking for. We didn't end up buying through Townends but thanks to the help from Trevor we will definitely be selling through Townends when we decide to sell. I would like to thank Trevor for his hard work and honesty during a very nervous time in buying and thanks to him the whole process of buying became a lot easier. If you want to buy a property and get the complete customer servic...
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Was this helpful? Yes
Apr 25,2015
Minithumbup
By:
Apr 25,2015
3 people found
this helpful
Excellent service. She rang earlier to re-confirm the viewing which was nice, especially since I had a nightmare non-view with an agent from a different agency earlier. Re other agency - Out of courtesy I rang her I was a station away and will be few minutes late because of tube delays, she the decided to use my slot for another viewing and told me to wait 45 mins for her! This is typical of london agents, so it's a nice change to have Sophie in my next viewing. She was understanding when I exp...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
By:
Apr 23,2015
3 people found
this helpful
Sophie Sterling has been a shining example of a skilful Negotiator, she asked all the relevant questions about what my needs and requirements were, what preferences I had and if there was a rime frame to consider. Thus, right from the start, a number of unsuitable properties were eliminated, thereby saving time and effort viewing . She has a vast knowledge of the local property market, the comparative quality of buildings and streets and taught me where my best interests would be served. Always...
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Was this helpful? Yes
Apr 13,2015
Minithumbdown
By:
Apr 13,2015
2 people found
this helpful
I originally spoke with Nigel in Sales regards a valuation of an investment property I bought for refurbishment last October. All was good with his polished pitch and promises of calling me in the new year (2015) nearer to the completion of the renovation. I was happy with the service thus far. Unfortunately I didn't hear from him nor anyone from the branch regards marketing the property in January. So I called no less than 3 times and remember speaking to Darren who assured me Nigel would ...
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What agent could do to change your mind?
Returned my calls? Basic customer service!!!
Attached Files
Was this helpful? Yes
By: Shelley
Apr 14, 2015
View all comments (1)
We are so sorry to hear that you have encountered this experience and would very much welcome being able to speak with you on this matter. Please let us know when it would be convenient for us to call you and the best number to do so by emailing sbaker@townends.co.uk ...
Apr 10,2015
Minithumbup
By:
Apr 10,2015
3 people found
this helpful
I really appreciated Sophie's professionalism and entuthiasm . I am a very difficult client and she pleased my research as she quickly understood my creterias and my standard....
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Was this helpful? Yes
Mar 06,2015
Minithumbup
By:
Mar 06,2015
3 people found
this helpful
All staff at this branch have well developed customer service. Sophie, in particular is an excellent member of staff. She is always alert, eager to provide information about my specific requirements. She always keep me up-to-date about new properties that might be of interest to me....
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Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
3 people found
this helpful
It was an absolute pleasure dealing with Sophie during my property search. Her advice was helpful and she was generally upbeat and very nice. I look forward to working with Townends again....
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Was this helpful? Yes
Sep 21,2014
Minithumbdown
By:
Sep 21,2014
1 people found
this helpful
terrible just because useless was not in the options. Rude, they do not inform you if a visit is being cancelled. Not good enough, their visits lasts for few minutes. the agent just say which room is which. This the bedroom, this is the toilet etc. did not mention brand new kitchen with hi tech features, same for the toilet, or for the original 1930's fireplace or all the works done in the flat. Never mentioned that we were ready to paint the flat and fix all the small problems. The just pick ...
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Was this helpful? Yes
Mar 13,2014
Minithumbdown
By:
Mar 13,2014
0 people found
this helpful
I contacted Townends to enquire about purchasing a property which was on the market for sale for a short period of time but no longer for sale. The member of staff took my details in any case and I told him I was looking for a 4 bed property and didn\'t have my property on the market officially yet as there wasn\'t much about. I was contacted a few days later and asked whether my property was on the market yet and told there was someone potentially interested in buying it. I agreed to do a one o...
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What agent could do to change your mind?
Turn up to appointments that have been arranged, stop using stereotypical crappy sales tactics which there is no need for.
Attached Files
Was this helpful? Yes
Oct 21,2013
Minithumbup
By:
Oct 21,2013
2 people found
this helpful
I met Andrew when I first requested as valuation of a couple of investment flats I was looking to sell. I found him to be extremely knowledgeable of the local market and the types of people that would be potential buyers. He provided valuable advice and suggested realistic valuations. A all round nice guy and easy to do business with. Would not hesitate to recommend Townends and Andrew is particular....
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Was this helpful? Yes
Mar 26,2013
Minithumbup
By:
Mar 26,2013
0 people found
this helpful
Matt stood out from other sales negotiators we have met by "selling" the property to us rather than opening the door and leaving us to find our way around. He was punctual, polite and totally professional. Matt had done his homework and was very knowledgable about the property and could answer our questions on the spot. He was particularly good at keeping us informed and went out of his way to follow up our queries by liaising with the vendor and facilitating our research into the prop...
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Was this helpful? Yes
Mar 19,2013
Minithumbup
By:
Mar 19,2013
0 people found
this helpful
Ms Fuller was a bright, professional and pleasant young lady. She was thorough in trying to assist us to find the right property. We found the dream property but on our part we had to pull out and Kenisha pulled out all the stops to find an alternative for us, she keeps in touch and it makes us feel she is determined to help us eventually find the right home for out family. We\'re first time buyers so it was important we found an agent we could trust....
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Was this helpful? Yes
Jul 30,2012
Minithumbup
By:
Jul 30,2012
0 people found
this helpful
They did some initial low key marketing for us and they got us seven viewings over a two day period, which really kick started things. The staff were always pleasant and cheerful and they kept us informed about feedback etc and were genuinely helpful. Would not hesitate in recommending them for selling....
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Was this helpful? Yes
May 23,2012
Minithumbdown
Simon Bright
By:
May 23,2012
4 people found
this helpful
I thought I had done my homework on choosing an agent to sell our house in Croydon. They\'d sold two houses nearby very similar to our own. I invited two agents around. The first was forty minutes late for the appointment, Townends weren\'t as bad, they were only half an hour late, with no apology. I probably got sucked into using them because the first agent - Barnard Marcus, appeared to be totally inept. Four weeks later we\'ve dropped the price by ten thousand pounds, we think we may have had...
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Was this helpful? Yes
By: Marketing Team
May 24, 2012
View all comments (1)
I am very disappointed to hear that you have received less than satisfactory service from Townends, and our normally high standards of customer service havenÒ€ℒt happened on this occasion, if you could contact us directly on marketing@townends.co.uk so that we can investigate fully and where necessary, update processes or organise additional training for our branch staff. ...
Oct 31,2011
Minithumbdown
By:
Oct 31,2011
4 people found
this helpful
Wow. These guys really took the biscuit. I generally think estate agents get unfairly bad press but this is so deserved. After giving them strict instructions that I was the main point of contact (my mother unfortunately is experiencing memory problems) to act for my mother, it was most astonishing to find out that the property had been advertised online at a much lower value than the 3 others I approached had come in at and that there was an open viewing for a week's time. Considering I'd heard...
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What agent could do to change your mind?
Nothing. They could have acted in the right way from the start.
Attached Files
Was this helpful? Yes
Apr 26,2011
Minithumbdown
By:
Apr 26,2011
2 people found
this helpful
Horrendous experience. Was mis-sold services from the start. Was promised by the sales agent that 360 degree photos would appear on my property's listing, and that this differentiated Townends from the competition, hence boosting the chances of me selling the house. It turns out they no longer did this - which I only found out once I'd signed an exclusivity period with them. They managed to get 3 viewings in 3 months and these only happened when I called to complain we had no activity. The sal...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
712 22 943 81 484 13 385 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(103)
Brook Green
240 Blythe Road, London W14 0HJ
(61)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(156)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(162)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(239)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(166)
Putney
167 Putney High Street, London SW15 1RT
(136)
South Norwood
11 High Street, London SE25 6EZ
(130)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(106)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(86)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(290)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)

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