At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

Dec 07,2017
Minithumbup
By: 'Alana'
Dec 07,2017
0 people found
this helpful
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 12,2017
Minithumbup
By: 'K'
Nov 12,2017
0 people found
this helpful
We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear information....
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Jul 13,2017
Minithumbup
By: 'Trekkers'
Jul 13,2017
2 people found
this helpful
I have nothing but praise for the two Marks at Townsends, Englefield Green. As a widow trying to move on her, they were there for me at every step. Mark Latham worked very hard to secure my buyer, and was very patient with the number ...
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Comment on agent fees
Well deserved
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
We miss Wendy already our favorite client, 4 star you told me you had given me 5!!! Have your sorted out your new local pub? Bet you have!!! ...
Jun 13,2017
Minithumbup
By: 'Azim Jameel'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
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May 23,2017
Minithumbup
By: 'Rebecca'
May 23,2017
0 people found
this helpful
Generally a great service recd as buyers of a property sold through townsend. The only down we had was that we had to wait to get a response and chase a fair bit at the beginning when we had offered. Appreciate this may have been ...
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Comment on agent fees
NA
Was this helpful? Yes
May 09,2017
Minithumbdown
By: 'Rebello'
May 09,2017
0 people found
this helpful
Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
By: 'Liz'
May 08,2017
0 people found
this helpful
Elle has been looking after my portfolio for just a little while but in the time has made a real service improvement. She is very professional in all matters, polite and very tenacious. Elle is happy to pick up any issue that may arise and ...
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Comment on agent fees
Fees agreed are a corporate agreement
Was this helpful? Yes
May 04,2017
Minithumbup
By: 'Alejandro'
May 04,2017
0 people found
this helpful
Everything in time and order. I would highly recommended Townsend's Ealing Branch. They help us to have a comfortable move in London....
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May 04,2017
Minithumbup
By: 'Sandy'
May 04,2017
0 people found
this helpful
Robert has been excellent at keeping me informed for my tenancy and resolving any queries that I have regarding tenants, contracts. I have been landlord with Townends for over 15 years. Sandy Patel...
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Was this helpful? Yes
Apr 21,2017
Minithumbup
By: 'Teresa'
Apr 21,2017
0 people found
this helpful
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to Townends....
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Comment on agent fees
Agents fees were as we had expected
Was this helpful? Yes
Apr 06,2017
Minithumbup
By: 'Marco'
Apr 06,2017
0 people found
this helpful
Robert (and Zusanne) have been very efficient and professional and, provided I was a stranger just landed in UK, very patient with me. They explained everything in simple and clear terms and I have really appreciated this. Within a few days I could easily process ...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Leanne G'
Mar 27,2017
0 people found
this helpful
Robert and the team at the Ealing branch have been extremely helpful and supportive during the start of our tenants stay. There were quite a few teething problems which the team have dealt with efficiently and they always sound friendly when you call, even though ...
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Comment on agent fees
I believe tenant find fees should be one off at the start of the tenancy rather than monthly for the life of the tenancy.
Was this helpful? Yes
Mar 24,2017
Minithumbup
By: 'Shabir'
Mar 24,2017
1 people found
this helpful
This is the first time I've had contact with Aaron and he kept me well informed about about all negotiations. Very good and helpful....
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Comment on agent fees
I have been with Townends for more than three years and am very happy with the service.
Was this helpful? Yes
Mar 17,2017
Minithumbup
By: 'Martyn'
Mar 17,2017
0 people found
this helpful
This is my second experience with Regents having purchased a property previously through the Staines branch. That experience led us to only approaching Regents to handle the sale of another property. With us living overseas, this presented an additional challenge for the Staines team, however ...
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Comment on agent fees
The agents fees were on par with others in the area.
Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'Jitka'
Feb 28,2017
0 people found
this helpful
The agent was proactive and forthcoming toward my needs and demands offering solutions to my situation. She was also answering my questions regarding the rent. However, the breakdown of the money needed to pay upfront could have been explained more clearly and in more professional ...
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Comment on agent fees
Fees should be lower.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By: 'Dr. A. Toutounchi'
Feb 24,2017
1 people found
this helpful
I was very impressed how quickly they managed to let my flat the first time I used Townends a couple of years ago. So went back to them when my tenant moved out. Again they managed to find a suitable tenant within a week. The ...
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Comment on agent fees
competitive
Was this helpful? Yes
Feb 24,2017
Minithumbup
By: 'Kate'
Feb 24,2017
0 people found
this helpful
Richard was very proactive and got viewings booked in and a tenant found extremely quickly. He communicated regularly and gave sound advice....
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Comment on agent fees
A competitive price.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Elizabeth'
Feb 20,2017
0 people found
this helpful
Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 15,2017
Minithumbup
By: 'Michael'
Feb 15,2017
0 people found
this helpful
Robert was persistent and managed to secure a corporate tenant for us at a good rate despite facing challenging relocation agent demands....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Martin'
Feb 08,2017
0 people found
this helpful
Very good generally, It was a bit unfortunate that I think I had about 3 different people leave during the few months it took to sell my property. High staff turnover maybe as they don't feel valued? There was a period when I didn't get any ...
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Comment on agent fees
Competitive.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By: 'Taylor Fordyce'
Jan 11,2017
2 people found
this helpful
We, the sellers' solicitors found the sales team to be positive and proactive. It was quite refreshing. We would certainly recommend them to a client looking to sell who is without an agent....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2016
Minithumbup
By: 'Jamie & Jenna'
Nov 28,2016
0 people found
this helpful
We purchased our property through the Regents Woking branch, and were very pleased with the service we received. When we initially viewed the property, Matthew showed us around and answered our questions competently without the 'hard sell' approach. We were pleased with the assistance we ...
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Was this helpful? Yes
Nov 27,2016
Minithumbup
By: 'Aaron Potter'
Nov 27,2016
0 people found
this helpful
It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 24,2016
Minithumbup
By: 'Raji'
Nov 24,2016
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
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Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By: 'Diana Rodrigues'
Oct 10,2016
0 people found
this helpful
Stacey and everybody from Regent that we worked with were very helpful throughout this letting process. Stacey gave us helpful information and good advices that made the change quicker and easier especially because this was the first time we were renting a house....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 29,2016
Minithumbup
By: 'Samantha Sterry'
Sep 29,2016
2 people found
this helpful
I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with ...
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Comment on agent fees
Fees are good clear and upfront
Was this helpful? Yes
Sep 21,2016
Minithumbup
By: 'Daniel J'
Sep 21,2016
0 people found
this helpful
My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them....
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Comment on agent fees
a little on the high side, but the service was good, so acceptable
Was this helpful? Yes
Sep 20,2016
Minithumbup
By: 'Amit'
Sep 20,2016
0 people found
this helpful
A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with again!...
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Comment on agent fees
All good!
Was this helpful? Yes
Sep 19,2016
Minithumbup
By: 'Myra Joseph'
Sep 19,2016
1 people found
this helpful
The service provided by Clint and Kellie was tremendous. Nothing was ever too much for Clint and he always answered any quesions I had. He is a true ambassador for Townsend....
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Comment on agent fees
i am happy with the agents fee
Was this helpful? Yes
Sep 16,2016
Minithumbup
By: 'Mr Brown'
Sep 16,2016
0 people found
this helpful
Chad kept us well informed and up to date on all issues, the sale of our property went through quickly and was well managed from the beginning to conclusion....
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Comment on agent fees
Never my favourite topic .
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
807 25 1079 97 644 16 490 8 110 30

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13

Englefield Green, TW20

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(67)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(104)
Regents Staines
142-144 High Street, Staines TW18 4AH
(285)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(138)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(38)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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