• Simon Bright
    Simon Bright
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Kellie Harris
    Kellie Harris
  • Joseph Lynch
    Joseph Lynch
  • Charles Nicholls
    Charles Nicholls
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Nov 12,2017
Minithumbup
Robert McPeake
Emma Dentry
By: 'K'
Nov 12,2017
0 people found
this helpful
We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear information....
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Jul 13,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Trekkers'
Jul 13,2017
2 people found
this helpful
I have nothing but praise for the two Marks at Townsends, Englefield Green. As a widow trying to move on her, they were there for me at every step. Mark Latham worked very hard to secure my buyer, and was very patient with the number of visits required. Thank you so much....
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Comment on agent fees
Well deserved
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
We miss Wendy already our favorite client, 4 star you told me you had given me 5!!! Have your sorted out your new local pub? Bet you have!!! ...
Jun 13,2017
Minithumbup
Mohamed Wais
By: 'Azim Jameel'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
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Was this helpful? Yes
May 23,2017
Minithumbup
Arthur Beaney
By: 'Rebecca'
May 23,2017
0 people found
this helpful
Generally a great service recd as buyers of a property sold through townsend. The only down we had was that we had to wait to get a response and chase a fair bit at the beginning when we had offered. Appreciate this may have been down to ymyhe sellers however. Arthur was very approachable and friendly....
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Comment on agent fees
NA
Was this helpful? Yes
May 09,2017
Minithumbdown
Elle Lawrance
Elle Lawrance
By: 'Rebello'
May 09,2017
0 people found
this helpful
Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Elle Lawrance
By: 'Liz'
May 08,2017
0 people found
this helpful
Elle has been looking after my portfolio for just a little while but in the time has made a real service improvement. She is very professional in all matters, polite and very tenacious. Elle is happy to pick up any issue that may arise and whether it is her direct responsibility or not will see it through to the end. From a communication point of view she always does what she say she will, when she says. Keep it up Elle!...
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Comment on agent fees
Fees agreed are a corporate agreement
Was this helpful? Yes
May 04,2017
Minithumbup
By: 'Alejandro'
May 04,2017
0 people found
this helpful
Everything in time and order. I would highly recommended Townsend's Ealing Branch. They help us to have a comfortable move in London....
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Was this helpful? Yes
May 04,2017
Minithumbup
Robert McPeake
By: 'Sandy'
May 04,2017
0 people found
this helpful
Robert has been excellent at keeping me informed for my tenancy and resolving any queries that I have regarding tenants, contracts. I have been landlord with Townends for over 15 years. Sandy Patel...
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Was this helpful? Yes
Apr 21,2017
Minithumbup
Katy Jeffery
By: 'Teresa'
Apr 21,2017
0 people found
this helpful
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to Townends....
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Comment on agent fees
Agents fees were as we had expected
Was this helpful? Yes
Apr 06,2017
Minithumbup
Robert McPeake
By: 'Marco'
Apr 06,2017
0 people found
this helpful
Robert (and Zusanne) have been very efficient and professional and, provided I was a stranger just landed in UK, very patient with me. They explained everything in simple and clear terms and I have really appreciated this. Within a few days I could easily process all paper work from my laptop, digitally signing the contract agreement. In 10 days time I was already in my newly rented flat, with all what I had required in place. So far one of the most efficient and friendly estate agencies I've g...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Robert McPeake
By: 'Leanne G'
Mar 27,2017
0 people found
this helpful
Robert and the team at the Ealing branch have been extremely helpful and supportive during the start of our tenants stay. There were quite a few teething problems which the team have dealt with efficiently and they always sound friendly when you call, even though they must be sick of hearing from me! The only reason the rating is not 5 stars is down to the contractors Townends use - their quotes have always been at least double the market rate meaning we have had to arrange contractors ourselve...
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Comment on agent fees
I believe tenant find fees should be one off at the start of the tenancy rather than monthly for the life of the tenancy.
Was this helpful? Yes
Mar 24,2017
Minithumbup
Aaron Potter
By: 'Shabir'
Mar 24,2017
1 people found
this helpful
This is the first time I've had contact with Aaron and he kept me well informed about about all negotiations. Very good and helpful....
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Comment on agent fees
I have been with Townends for more than three years and am very happy with the service.
Was this helpful? Yes
Feb 28,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Jitka'
Feb 28,2017
0 people found
this helpful
The agent was proactive and forthcoming toward my needs and demands offering solutions to my situation. She was also answering my questions regarding the rent. However, the breakdown of the money needed to pay upfront could have been explained more clearly and in more professional manner. In overall, I was very satisfied with the agent services....
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Comment on agent fees
Fees should be lower.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Erol Dogruel
Sam Fard-Manesh
By: 'Dr. A. Toutounchi'
Feb 24,2017
1 people found
this helpful
I was very impressed how quickly they managed to let my flat the first time I used Townends a couple of years ago. So went back to them when my tenant moved out. Again they managed to find a suitable tenant within a week. The people I was in contact with (front and back office) were all courteous, knowledgeable, efficient and worked well together as a team....
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Comment on agent fees
competitive
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Elizabeth'
Feb 20,2017
0 people found
this helpful
Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 15,2017
Minithumbup
Robert McPeake
By: 'Michael'
Feb 15,2017
0 people found
this helpful
Robert was persistent and managed to secure a corporate tenant for us at a good rate despite facing challenging relocation agent demands....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 11,2017
Minithumbup
By: 'Taylor Fordyce'
Jan 11,2017
2 people found
this helpful
We, the sellers' solicitors found the sales team to be positive and proactive. It was quite refreshing. We would certainly recommend them to a client looking to sell who is without an agent....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 27,2016
Minithumbup
Robert McPeake
By: 'Aaron Potter'
Nov 27,2016
0 people found
this helpful
It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact him again in the future if we need it....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 24,2016
Minithumbup
Katie D'Imperio
Amie Squire
By: 'Raji'
Nov 24,2016
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
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Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
Was this helpful? Yes
Sep 29,2016
Minithumbup
Diane Armstrong
By: 'Samantha Sterry'
Sep 29,2016
2 people found
this helpful
I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with townends . I have had various questions and she has always been on hand to help her service is a star and would use her again...
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Comment on agent fees
Fees are good clear and upfront
Was this helpful? Yes
Sep 21,2016
Minithumbup
Katie D'Imperio
By: 'Daniel J'
Sep 21,2016
0 people found
this helpful
My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them....
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Comment on agent fees
a little on the high side, but the service was good, so acceptable
Was this helpful? Yes
Sep 20,2016
Minithumbup
By: 'Amit'
Sep 20,2016
0 people found
this helpful
A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with again!...
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Comment on agent fees
All good!
Was this helpful? Yes
Sep 19,2016
Minithumbup
Kellie Harris
By: 'Myra Joseph'
Sep 19,2016
1 people found
this helpful
The service provided by Clint and Kellie was tremendous. Nothing was ever too much for Clint and he always answered any quesions I had. He is a true ambassador for Townsend....
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Comment on agent fees
i am happy with the agents fee
Was this helpful? Yes
Sep 16,2016
Minithumbup
By: 'Mr Brown'
Sep 16,2016
0 people found
this helpful
Chad kept us well informed and up to date on all issues, the sale of our property went through quickly and was well managed from the beginning to conclusion....
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Comment on agent fees
Never my favourite topic .
Was this helpful? Yes
Sep 12,2016
Minithumbup
Robert McPeake
By: 'Yas'
Sep 12,2016
0 people found
this helpful
Brilliant comms. Robert and Aaron kept me informed throughout the viewings and negotiation. Can't remember the name of the staff member who came to photograph the flat - he was brilliant in his efforts to ensure the photos displayed well. Very pleased....
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Comment on agent fees
Fair.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By: '37 Drayton Avenue'
Aug 31,2016
0 people found
this helpful
We sold our home in West Ealing through Townends. We found the service to be very good and would recommend it to future sellers/buyers....
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Was this helpful? Yes
Aug 29,2016
Minithumbup
Emilio Ascione
By: 'Leonidas'
Aug 29,2016
1 people found
this helpful
Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
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Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of ‚£480 to be very expensive.
Was this helpful? Yes
Aug 26,2016
Minithumbup
Katie D'Imperio
By: 'Caio'
Aug 26,2016
0 people found
this helpful
Katie is a really helpful and professional agent. She helped me from the beginning, from booking the viewing until now, clarifying doubts that I have. Thanks for your patience....
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Was this helpful? Yes
Aug 18,2016
Minithumbup
Richard Bicknell
By: 'Sarah'
Aug 18,2016
0 people found
this helpful
Richard has always been very helpful and quick to respond to my queries. I received excellent customer service from him recently when I reluctantly had to find a new place to live at short notice. He arranged for me to view the house next door and now I am living there!...
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Comment on agent fees
They are much in line with other agency fees.
Was this helpful? Yes
Aug 17,2016
Minithumbup
Darren Lowles
By: 'sarah'
Aug 17,2016
0 people found
this helpful
Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to Townends. They worked hard to market our house and were committed to getting us, as their customers the best deal possible....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
719 23 969 88 501 14 390 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 2:25 PM 21/11/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:25 PM 21/11/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(64)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (20)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(163)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(242)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(173)
Putney
167 Putney High Street, London SW15 1RT
(138)
South Norwood
11 High Street, London SE25 6EZ
(134)
Staines
142-144 High Street, Staines TW18 4AH
(111)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(293)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)


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