• Simon Bright
    Simon Bright
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Kellie Harris
    Kellie Harris
  • Joseph Lynch
    Joseph Lynch
  • Charles Nicholls
    Charles Nicholls
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Aug 23,2016
Minithumbup
By: 'MS'
Aug 23,2016
0 people found
this helpful
I used Townends in the Sunbury branch to sell my property having previously bought through them. I have to say overall I was disappointed. Although they market well and get people through the door, when it comes to getting updates on how the sale is progressing this became more difficult. It felt that once the contract was signed and a buyer found you were left on your own to deal with the inevitable challenges that you face along the way. I found that Chad Newbould, Maxine Murawski and Emma Wis...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 18,2016
Minithumbdown
By: 'Mr K from Guildford'
Apr 18,2016
0 people found
this helpful
Distinctly average. Have successfully found me a client for the last few years but too many different contacts for different matters and the recent handover has not gone well due to a matter of cleaning. Of which, so far, I out of pocket. I will be looking at the full market upon my renewal....
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What agent could do to change your mind?
I find the additional sales items that Townends offer always to be way above market value. Insurance I got at half their price elsewhere. The cleaning for a studio flat was twice the price it should have been. The monthly fee is okay, only has I negotiated hard.
Attached Files
Comment on agent fees
I find the additional sales items that Townends offer always to be way above market value. Insurance I got at half their price elsewhere. The cleaning for a studio flat was twice the price it should have been. The monthly fee is okay, only has I negotiated hard.
Was this helpful? Yes
Mar 08,2016
Minithumbup
Emilio Ascione
By: 'AC'
Mar 08,2016
1 people found
this helpful
Emilio and team have been very professional in dealing with our requirements for a property. They've been proactive to respond to our requirements with the right choices of property making the whole process smooth and quick....
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Comment on agent fees
I find the fees high compared to the other agencies that operate in the area.
Was this helpful? Yes
Feb 25,2016
Minithumbup
By: 'Nestor'
Feb 25,2016
0 people found
this helpful
After showing us a few possible places, we finally found the perfect home. Aaron guided us through the whole process. He was friendly and approachable and helped us with all our queries....
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Was this helpful? Yes
Dec 14,2015
Minithumbdown
By: 'Disappointed'
Dec 14,2015
0 people found
this helpful
the viewing went well! We had mentioned that we really liked the place and if needed would be prepared to Pay a little more than asking price to sway in our direction... As far as I am aware this wasn't upped slightly it went up quite a bit with no mention as to if it was because we were happy to pay a little more! It then took weeks and weeks and a lot of changes before we were able to sign the final papers and so on! And then when I called to say I had lost my job and we didn't think we would ...
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What agent could do to change your mind?
Better Communication Faster response to maintenance issues Better comminication with the landlords
Attached Files
Comment on agent fees
We paid over ‚£4000 deducting 1750 for deposit and 900 for the reduce in rent per month leave over 1500 approximately of letting fee's for 2 people
Was this helpful? Yes
Oct 28,2015
Minithumbup
By: 'customer'
Oct 28,2015
0 people found
this helpful
Generally very good dealings however very inflexible and insistent on using electronically signed contracts....
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Was this helpful? Yes
Sep 14,2015
Minithumbup
By: 'AlexC'
Sep 14,2015
3 people found
this helpful
Pretty good response time although the house was sold stating the neighbors were ok with noise. Good customer service via the telephone...
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Was this helpful? Yes
Sep 01,2015
Minithumbdown
Richard Bicknell
David Whittle
By: 'Kate'
Sep 01,2015
0 people found
this helpful
Started off quite well however the service following agreeing to take the property has been poor and quite disorganised. Didn't receive replies to many emails and had to chase, and very little/poor information provided upon moving in. Generally quite disappointed and have unfortunately been left with the feeling that everything is possible when trying to "sell" the property to you, hopefully things will improve though....
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What agent could do to change your mind?
- We were told it would be possible to measure up and the agency said this wouldn't be a problem. I emailed twice and rang twice before anyone came back to me. Once the appointment was set up it was for the wrong time, I never received a call back to re-arrange or apologise. - We kept being sent multiple contracts to sign on line (even after signing) and there was no explanation as to why. - The morning we went to collect the keys we were sat waiting for nearly an hour in the office as terms still weren't agreed with the landlord and the agent was stressed and a bit short with us. As a tenant this wasn't our issue and obviously didn't leave us with a great impression. - We were just handed two keys and told to go, nothing was at the house and when I asked if we needed to know anything about the house we were just told no. The back door keys also weren't where we were told. - a 50 page inventory was emailed to us and we were told it could not be posted. We had just moved in and no access to a printer, how we were supposed to comment on 50 pages on email?. After asking again it was eventually posted to us a week later. - the washing machine broke on Saturday so I contacted the agency. On Tuesday morning I had to contact the agency again as I still hadn't heard anything.
Attached Files
Was this helpful? Yes
Jul 13,2015
Minithumbdown
By: 'Anon2222'
Jul 13,2015
1 people found
this helpful
Overall Townends has not provided us with a great experience, however until today I would not have actively tried to put people off using them - they have often (even if it has taken a while) come to a reasonable solution to any problem that we faced as tenants. However, today (following termination of my contract in August), I am appalled to have been called to be informed that Townends would not provide me with a reference for a new property unless I paid them £30 in advance. I would...
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Comment on agent fees
As above
Was this helpful? Yes
By: Townends
Jul 15, 2015
View all comments (1)
Thank you for your comments. Your feedback is important to Townends so that we can improve our service. Please email us your contact details to info@townends.co.uk so that we can investigate and resolve this matter. Thank you. ...
Jul 04,2015
Minithumbup
By: 'Michael Doyle'
Jul 04,2015
1 people found
this helpful
Good initial setting up although a lot of effort was required by me thus far to get issues sorted with the apartment. e.g. Getting new oven fitted, doors fixed, light fixtures fixed, kitchen is still not properly cleaned, etc...
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Was this helpful? Yes
Mar 03,2014
Minithumbup
By: 'Mrs Allison Day'
Mar 03,2014
0 people found
this helpful
At first we dealt with Jordan Snell. Things didn\'t go very well to start with. I felt there was a lack of communication. For example, i waited for an email with some forms i was supposed to be receiving on a Saturday morning, come Tuesday afternoon when i still hadn\'t received the forms i rang the office, only to be told Jordan had moved to another branch! Things then started to progress as i had hoped, now dealing with Ross. Since then things have gone pretty smoothly, although there was some...
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Was this helpful? Yes
Jan 26,2014
Minithumbdown
By: 'Jo-Anne'
Jan 26,2014
0 people found
this helpful
When looking for a property Townends were on the ball and showed me several, I thought that was great. When we found what we wanted however the fees were exhorbitant - it worked out to £700 just to find a flat, other agencies are about £300 to £500, for that reason we felt hard done by. On the day we moved in we found the flat dirty and in a bad condition. The property is managed by Townends and has been poorly maintained, the lady doing the inventory didnt do it thoroughly ...
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What agent could do to change your mind?
Been more transparent, charge less fees - ‚£700 is ridiculous. Presented us with a clean flat on moving day and actually repaired faults BEFORE we moved in. We have cracked windows, loose bannister, broken skirtings, broken lace curtain railings & the list continues. Mainly things that a handy man could have easily done within a week. Knowing you are moving into a dirty home with an additional list of things to do on top of the stresses of unpacking was really not pleasant. I sincerely hope that we will not be charged when we move out for these things, Townends please take pride in properties that you manage, I no longer have trust in renting an agency managed property.
Attached Files
Was this helpful? Yes
Dec 13,2013
Minithumbup
By: 'Malin'
Dec 13,2013
0 people found
this helpful
Founding the flat was easy. Receiving the parer work was a bit challenging. All off us did not receive copies, the e-mail addresses were entered wrongly so we had to correct two times. One of us did not receive the final copy of agreement. When we revived the agreement the deposit was wrong. So there was a lot of mix up with paper work. Other than that all was smooth....
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Was this helpful? Yes
Apr 15,2013
Minithumbup
By: 'Robert'
Apr 15,2013
0 people found
this helpful
The staff in the Englefield Green office were very proactive and communicative, they performed multiple viewings and negotiated a highly satisfactory letting with a minimum of hassle. Sadly they were let down by an indifferent service from the administration department in Chertsey who failed to respond to a number of emails and phone calls; I am glad I will be self-managing the let....
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Was this helpful? Yes
Feb 03,2013
Minithumbup
Emilio Ascione
By: 'Simon Young'
Feb 03,2013
0 people found
this helpful
We have been with Townends for 6 years. Even though we on a fully managed contact, we normally end up doing most of the running around and sorting out. Often the different departments do not talk to each other. Things have improved in recent times with our new contact Emilio Ascione, he is pro-active and keen to help....
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Was this helpful? Yes
Oct 10,2012
Minithumbup
By: 'FSD'
Oct 10,2012
0 people found
this helpful
I received very good support and the agent offered my a pretty nice flat and knew exactly what I was looking for. Paperwork back and forth was not very fast and efficient but the agent managed everything eventuallly....
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Was this helpful? Yes
Aug 10,2012
Minithumbup
By: 'Mark'
Aug 10,2012
0 people found
this helpful
Dealings with the branch were generally good - helpful and efficient responses. Once seen, the details of the letting arrangement were made available promptly by the agent and further viewings were arranged at convenient times. The viewings were conducted in a professional manner. Dealings with the head office were less efficient and a lack of responses led me to return to the agent on a number of occasions to answer questions and resolve queries as I knew I would receive a response. The o...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
719 23 969 88 501 14 390 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

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Last updated at 2:25 PM 21/11/2017 by allAgents

Complaints Procedure

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Last updated at 2:25 PM 21/11/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(64)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (20)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(163)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(242)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(173)
Putney
167 Putney High Street, London SW15 1RT
(138)
South Norwood
11 High Street, London SE25 6EZ
(134)
Staines
142-144 High Street, Staines TW18 4AH
(111)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(293)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)


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