• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
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    Sukina Brooks
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    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

“ Gazumped*... ”

May 21,2018
Minithumbup
By: 'Furious Customer'
May 21,2018
1 people found
this helpful
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I ...
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Was this helpful? Yes
Mar 12,2018
Minithumbdown
By: 'Caz'
Mar 12,2018
0 people found
this helpful
My daughter had nothing but problems renting property from this company, and not getting her deposit back. Please be careful....
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Was this helpful? Yes
Mar 01,2018
Minithumbdown
By: 'Thoma'
Mar 01,2018
3 people found
this helpful
As a tenant, I'm very confused to why they have such high ratings. From the start they seem genuine and were very good at arranging viewings and being flexible with the times. However, the moment I paid the holding deposit it went downhill very ...
read full review
Comment on agent fees
Very high, been with 3 other estate agents in Egham area - never paid more than ยฃ300 - was charged double here. I don't understand what the money goes towards as you have to compile all the documents and fill in forms - they just forward your emails, my cat could do a better job.
Was this helpful? Yes
Jan 12,2018
Minithumbdown
By: 'Incompetent agent'
Jan 12,2018
1 people found
this helpful
This company use underhand tactics to ensure that you do business with them. When it comes to any disputes regarding ongoing fees they totally deny any agreement and harass you for payment. They do not record telephone calls or keep logs of branch visits so ...
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Was this helpful? Yes
By: Furius Customer
May 17, 2018
View all comments (1)
I totally agree you about the underhand tactics as twice they have gazumped us. in my latest case everything was ready, all the information and forms were with the lawyers and mortgage people and i have heard from our agent that Townends were keep pesting the vendor that was selling his house to go with their guy as he was off chain etc even though the vendor has already agree and accepted our offer. Townsend even put on the website that the house was Sold STC with no offer has been accepted fro ...
Jan 05,2018
Minithumbdown
Ben Gray
By: 'A dissatisfied customer'
Jan 05,2018
1 people found
this helpful
I recently signed up with Regents which I bitterly regret. I had to chase them to do their job efficiently and market the property. They have made false promises and ignored me when they can't be bothered to answer a simple question. When they ...
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Comment on agent fees
Bad
Was this helpful? Yes
Dec 04,2017
Minithumbdown
By: 'Miss Clarke'
Dec 04,2017
0 people found
this helpful
I lived in a 3/4 bed house in SW11 Earlsfield a stones throw from Wimbledon. I was new to the renting game from the tenant side. I saw a place on zoopla & contacted the agent. The agent seemed pleasant & helpful (especially as I'd ...
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Comment on agent fees
Didnรขโ‚ฌโ„ขt notice as my bill was £10k upfront.
Was this helpful? Yes
Dec 04,2017
Minithumbdown
Steven Newcombe
By: 'Doug'
Dec 04,2017
1 people found
this helpful
My main problem is with the Townends head office Lettings and Management team. Six months ago I moved into a house with three other tenants. After a week we realised the shower in the shared bathroom was terrible and barely usable. Shortly after, our toilet ...
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Was this helpful? Yes
Nov 03,2017
Minithumbdown
By: 'Zaky'
Nov 03,2017
1 people found
this helpful
One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims. They ...
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Comment on agent fees
You pay normal agent fees, the only problem is that you get back no service.
Was this helpful? Yes
Oct 23,2017
Minithumbdown
By: 'Ms'
Oct 23,2017
2 people found
this helpful
Renting with Townends was the worst mistake of my life. Horrible customer service from landlord and agents, have been waiting months for them to fix issues which have still to be resolved. Never going with Townsend again...
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Comment on agent fees
Stupid amount of money for service received
Was this helpful? Yes
Oct 18,2017
Minithumbdown
By: 'Logging a formal complaint'
Oct 18,2017
3 people found
this helpful
Firstly, they put a terrible tenant in our property. A fixed two year tenancy with no break clause (my fault for not picking that up but I have never had a tenancy with no 6 month break clause). We end up having to hire a solicitor ...
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Was this helpful? Yes
Sep 29,2017
Minithumbdown
By: 'Andy'
Sep 29,2017
0 people found
this helpful
Just wanted to say we had an appointment at 17:00 today with Regents Estate Agents and the appointment was with Nathan Williams. Got there and waited for 17mins only to find out he was not going to turn up as he had forgotten the appointment! My ...
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Was this helpful? Yes
Aug 20,2017
Minithumbdown
By: 'Raki'
Aug 20,2017
2 people found
this helpful
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially ...
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Comment on agent fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
Was this helpful? Yes
Jul 10,2017
Minithumbdown
By: 'Jessica Browne'
Jul 10,2017
4 people found
this helpful
Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were ...
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Comment on agent fees
Very high fees. You do not get more for your money as the customer service is extremely poor.
Was this helpful? Yes
Jun 23,2017
Minithumbdown
By: 'Daniel'
Jun 23,2017
2 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
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Comment on agent fees
Not worth the service given.
Was this helpful? Yes
May 15,2017
Minithumbdown
Sana Qadeer
By: 'SCS'
May 15,2017
4 people found
this helpful
Under no circumstances let Towenends manage your property. They are by far the worst I've ever worked with. Absolutely terrible communication âร‚โ‚ฌร‚โ€œ you can never get of anyone when you need them and end up dealing with the situation yourself (so what exactly is the ...
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Was this helpful? Yes
May 12,2017
Minithumbdown
By: 'OutOfhere'
May 12,2017
6 people found
this helpful
Townends is not a Company you want to RENT from or Let them Manage your property, the Company is built lies. The lack of communication is horrific, unethical bunch *They lied to us about the House being Professionally Cleaned. Which it was not. **They admitted ...
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Comment on agent fees
What a rip off. Fee £ 750.00 and they do nothing. Other Agents charge £ 350.00 including VAT Another SCAM - I asked why the fee is so her answer was then go elsewhere - Very Rude answer
Was this helpful? Yes
Apr 17,2017
Minithumbdown
By: 'GK'
Apr 17,2017
0 people found
this helpful
Was not pleased with the service after end of tenancy.Getting our deposit back proved very difficult.It was difficult getting call backs despite promises....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 17,2017
Minithumbdown
By: 'Ilona'
Mar 17,2017
2 people found
this helpful
Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them. Firstly the few positives: - Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (...
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Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
Was this helpful? Yes
Feb 18,2017
Minithumbdown
By: 'Ilija'
Feb 18,2017
1 people found
this helpful
Failed to answer 5 emails or return calls .Did not arrange viewing of my rental property as discussed .Appalling service and dishonest in his intentions...
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Was this helpful? Yes
Jan 06,2017
Minithumbdown
By: 'Richard and Kate'
Jan 06,2017
3 people found
this helpful
These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and ...
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Was this helpful? Yes
By: allAgents
Jan 09, 2017
View all comments (1)
Note from allAgents : +++++++++++++++++ Hello 'Richard and Kate' With reference to your mention of Agents Featured reviews. These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are. The 'Featured Reviews' are a included feature of a support pa ...
Dec 08,2016
Minithumbdown
By: 'Unorganised company'
Dec 08,2016
4 people found
this helpful
This agency is a one big joke. We paid huge fees for the service that we don't get. All they do, they find you a landlord - that's it. I just rang them, because we already living in our property for 2 months and we still ...
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Was this helpful? Yes
Nov 24,2016
Minithumbdown
By: 'George'
Nov 24,2016
2 people found
this helpful
Disgusted with the service provided. Still awaiting problems to be resolved 8 months into the letting. Mould on walls, tiles falling off, cracks in ceiling. It's been a nightmare dealing with the staff to resolve anything,very rude. I hate living here now and won't be ...
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Comment on agent fees
Extortion
Was this helpful? Yes
Nov 15,2016
Minithumbdown
By: 'Courtney'
Nov 15,2016
1 people found
this helpful
A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't go...
read full review
Was this helpful? Yes
Aug 12,2016
Minithumbdown
Robert McPeake
By: 'Janek'
Aug 12,2016
0 people found
this helpful
We were almost left on the street. I would recommend avoiding this agency that has an amount of liars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had ...
read full review
Comment on agent fees
They were overpriced.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'Unhappy Customer'
Aug 11,2016
1 people found
this helpful
Beware and read the reviews on facebook looks like they have been filtered on here. My mother has been through a year of hell with Townends, a long list of things wrong with the property, constantly reporting and having nothing done. They convinced the landlord ...
read full review
Comment on agent fees
Worse fees in the market, Will charge you for everything.
Was this helpful? Yes
Jul 20,2016
Minithumbdown
By: 'Bob'
Jul 20,2016
3 people found
this helpful
I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office ...
read full review
Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
Was this helpful? Yes
By: Townends Team
Jul 25, 2016
View all comments (1)
Thank you for your feedback. So we can investigate this further, please can you email info@townends.co.uk with full details. Many thanks. ...
Jun 10,2016
Minithumbdown
By: 'Imogen'
Jun 10,2016
4 people found
this helpful
We rented with Townends for two years. They were non responsive to emails and phone calls and expected us to live in disgraceful conditions due to their need to spend as little money as possible in maintaining the property. Upon leaving, as expected, we lost ...
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Was this helpful? Yes
Apr 08,2016
Minithumbdown
By: 'Rotimi'
Apr 08,2016
3 people found
this helpful
I experienced an absence of professionalism and integrity. Turned up for a second viewing with my frail, 85-year-old mother only to be told by the owner that she had taken it off the market. I had not been contacted by anyone from the office (despite ...
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Was this helpful? Yes
Apr 01,2016
Minithumbdown
By: 'MBK'
Apr 01,2016
3 people found
this helpful
This must be the least professional letting agency I have ever dealt with. It's a constant battle with the agents and their head office. Everything started when my flatmates and I were looking to rent a property. Roderick Allan was our agent and he took ...
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Was this helpful? Yes
Mar 29,2016
Minithumbdown
By: 'anonymous'
Mar 29,2016
0 people found
this helpful
Please save yourself stress and money by avoiding this estate agent - The Croydon bunch are OK - the Head office (the people who you talk to after signing) are rubbish. Having signed my contract in November - Townends have gone from a good estate ...
read full review
Comment on agent fees
Shocking - charging โ€š£250 for adding a name to a contract
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1079 96 643 16 489 8 110 30

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13

Englefield Green, TW20

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(67)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(285)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(137)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(38)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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