• Simon Bright
    Simon Bright
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
  • Kellie Harris
    Kellie Harris
  • Charles Nicholls
    Charles Nicholls
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
Properties for sale
Properties for rent
Jul 26,2012
Minithumbup
Diane Armstrong
By:
Jul 26,2012
0 people found
this helpful
We have used Townends in Croydon for a few years now, they are very efficient and are always on hand to help either ourselves or our tenants. I would recommend them to all landlords....
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Jul 26,2012
Minithumbup
By:
Jul 26,2012
0 people found
this helpful
Very helpful, minor problems sorted out swiftly. Would use again....
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Jul 26,2012
Minithumbup
By:
Jul 26,2012
0 people found
this helpful
Very helpful and friendly. Excellent service....
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Jul 26,2012
Minithumbup
By:
Jul 26,2012
0 people found
this helpful
Fabulous customer service, always has a smile on her face or within her voice which is a pleasure to hear at any time of the day.. Stacey gives clear information and instructions, very polite and easy to talk to.. Makes things happen when she says she will, which is VERY important within business... Stacey is a an amazing asset to her firm!!! Would definitly work with Stacey again in he future AND recommend her!!!...
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Jul 20,2012
Minithumbdown
By:
Jul 20,2012
4 people found
this helpful
The agents were very quick in getting all of the paper work signed and taking all of the necessary steps to get me into the apartment. However, they managed the property and refused to do any maintainance. I contacted them in December for several issues, including mold, broken oven, broken door, droken dressers and more; none of these issues were addressed by June. I informed them that I would be vacating the property due to the lack of help, I specified the date and time that I would be...
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By: Townends
Jul 24, 2012
View all comments (1)
I am really sorry to read the comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this most effectively, there is additional information I would require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577. Kind Regards Townends Estate Agents ...
Jul 18,2012
Minithumbup
By:
Jul 18,2012
1 people found
this helpful
Carl and James agents were very helpful and friendly. They help me so much to find and manage to let a property. I was surprised with a recent comment been so negative....
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Jul 17,2012
Minithumbup
By:
Jul 17,2012
0 people found
this helpful
Sunbury Townends were recommended to be my by a work colleague who had used them to sell one of their properties. I was extremely impressed with their professional attitude from the start and they provide honest feedback after every viewing they have. I am confident that Townends will sell my house and have enjoyed working with them so far....
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Jul 16,2012
Minithumbup
By:
Jul 16,2012
1 people found
this helpful
The sunbury office of townends were superb at keeping me updated throughout the whole process. The valuation given was realistic and they managed to acheive a sale within 2 weeks of me coming to the market. The claim they made on the valuation of being the top agent in the area was certainly backed up with my experience. Chad was very professional and many thanks to nick for finding us a suitable buyer. Certainly recommend using townends to all family and friends...
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Jul 13,2012
Minithumbup
By:
Jul 13,2012
1 people found
this helpful
Most of us don\'t like estate agents because we think all there interested in is the commission at the end of the sale.......NOT TRUE IN THIS CASE. I sold my property with Townends in Guildford and was very pleased with the level of service and commitment the team put into my sale. As most sales some things don\'t go to plan, well nothing went to plan on this sale"if you read war and peace it would be quicker and less complicated". Anyway to the point Andy was very patient and a very ...
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Jul 13,2012
Minithumbup
By:
Jul 13,2012
0 people found
this helpful
Andrew Gearing, provided an excellent service in helping me to sell my late borther\'s property. He initially visited the property with me and having looked around very carefully came up with a number of excellent suggestions with regard to the best way to market the property. He arranged for an excellent set of photographs to be taken and the organised the production of the particulars. He and his team conducted a targetted marketing campaign and Andy also liaised with other loacal agents who h...
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Jul 06,2012
Minithumbup
By:
Jul 06,2012
0 people found
this helpful
just wanted to take this opportunity to say a huge thank you for the excellent services provided by Townends and particularly Matt in the recent letting of my property. I have previously had many poor estate agent experiences ... The experience with Townends has been a very refreshing change and I have been delighted with the professional friendly service and the frequent communications through all aspects. My faith in estate agents has been restored! Matt has been outstanding and a great attrib...
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Jul 04,2012
Minithumbup
By:
Jul 04,2012
1 people found
this helpful
I recently rented a property through Townends Streatham Branch and I have always been wary of agents but i have been so happy with the service I received from the entire lettings team especially Clint and Andy that i have to sing their praises. Neither Clint and Andy ever gave me a hard sell which I would have hated. Their gentle persuasion helped me find my perfect home and I am so happy. They have accommodated my every request, been immensely patient and prompt in dealing with all my queries. ...
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Jul 03,2012
Minithumbup
By:
Jul 03,2012
4 people found
this helpful
I used Townends and found things ran smoothly from showing my flat to the tenants moving in I am definitely using them again...
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Jul 02,2012
Minithumbdown
By:
Jul 02,2012
4 people found
this helpful
Townsends were awful. We saw the flat with one Townsends branch but it belonged to another Townsends \'turf\'. As such whenever I called either Townsends they sent us to the other Townsends. One guy even told me he was \'doing me a favour\' by talking to me. Funny, I did them a favour by paying them the admin fee! When we got the keys - a day late -(I guess calling them 7 times in one day wasn\'t enough to be told we should have been in there to sign the contract the day before) The flat was dir...
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Was this helpful? Yes
By: Townends
Jul 09, 2012
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I was really concerned to read your recent feedback. I have spoken to the lettings managers in both Ealing and nearby Northfields but we can find no record of these incidents. IÒ€ℒd really like to get to the bottom of this so please can you contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577 so I can investigate fully for you?. ...
Jun 26,2012
Minithumbdown
By:
Jun 26,2012
1 people found
this helpful
I am a landlord and have had nothing but problems with this company and will never be using them again. They cannot account for clients money produce incorrect invoices and take for ever to rectify their mistakes. I have made a formal complaint as follows: Townends have proved to be incompetent in that they have been unable to account for clients money which they have been holding. They have failed to provide correct information regarding their fees. Their staff have dealt with queries ...
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Jun 18,2012
Minithumbdown
By:
Jun 18,2012
8 people found
this helpful
All i can say is use Townends Guildford at your own risk. I am now taking them to court and have been put under so much stress by them. The sales team Lucy and Jack are great but that is where it stops. They can not get contracts right, they lie about fees, they promise the earth and deliver nothing and there has been many a time i have put down the phone to them in tears. I am a new land lord and they have treated me with nothing but lies and take money from my rent monthly for no reason, t...
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By: Townends
Jun 20, 2012
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Dear Sandra, We are surprised and disappointed to read your comment. Having investigated the points that you raise it is our understanding that there were some difficulties that you experienced and we apologise sincerely for this. It is equally important to note that the matters brought to our attention were acted upon and remedied as swiftly as possible, in particular the issues with the cleaning which were in fact relative to the clean not being carried out satisfactorily by the cleaning c ...
Jun 18,2012
Minithumbup
By:
Jun 18,2012
7 people found
this helpful
I found Townends incredibly helpful and supportive when finding me a property to rent. They showed me a variety of properties in different locations and their knowledge of the area was super. What more could you ask for when moving to a new area? They made what is so often a daunting experience enjoyable and interesting, particularly the list of top pubs to visit! The process was easy enough and everything was done online which really helped. All in all a very satisfied customer!...
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Jun 17,2012
Minithumbdown
By:
Jun 17,2012
6 people found
this helpful
I was traveling from home ( 2 hours from guildford) for some viewings with townends. I booked this viewing 1 week ago . 3 minutes before the appointment time - I was told that they could not show me any of the 3 properties which I have booked in to view. This is really ridiculous and very unprofessional . This says a lot about how this company deals with matters....
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What agent could do to change your mind?
You guys should take more responsibility when setting up appointments- you\'re dealing with customers not just contracts.Put yourselves into the customer\'s shoes!
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By: Townends
Jun 18, 2012
View all comments (1)
I am disappointed to hear the comment you have written on this site and would like to investigate this situation fully, so that we can resolve your concern. To be able to do this effectively, I will require additional information, therefore please can you contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577. ...
Jun 14,2012
Minithumbdown
By:
Jun 14,2012
0 people found
this helpful
Terrible agency - avoid We experienced so many problems with this agency its difficult to know where to begin. They told us complete lies about the service they provided and assured us that the flat we were renting would be professionally cleaned before we moved in. It was not and nor was it cleaned to anything like an acceptable standard. We\'d forgotten how bad they were until it came to the end of our tenancy. We had to chase them for information and we we gave our notice the problems bega...
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Was this helpful? Yes
Jun 13,2012
Minithumbdown
By:
Jun 13,2012
3 people found
this helpful
I have had several problems with Townends, from the beginning I moved in, right through to when I left. Firstly when we initially moved in, they didn\'t tell us they were at the property with our keys and doing inventory, so we never even saw the inventory and had to move in a couple of days later to rearrange. Secondly, they hid behind their \'laws\' when we were looking to potentially vacate after 1 year and we had an ongoing battle about how much notice we have to give, we insisted it was...
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Was this helpful? Yes
By: Townends
Jun 14, 2012
View all comments (1)
I am really sorry to read the comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this most effectively, there is additional information I would require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577. ...
Jun 08,2012
Minithumbup
By:
Jun 08,2012
1 people found
this helpful
I have recently sold my flat and prior to this I was renting it out through Townends and their fully managed service. As a first time landlord the prospect was quite daunting and I really didn\'t know much about the process. The Townends team were brilliant both in the branch and in the office and helped me every step of the way and certainly made my life easier. I would definitely recommend Townends to anyone who is thinking of renting out a property now or in the future....
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By: Townends Estate Agents
Apr 30, 2013
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Dear Ò€œAngry TenantÒ€ We reject your allegation in the strongest possible terms. Townends has never and will never use fake reviews to boost our rating on this site or any other. We have a robust process in place and, as you or anyone else can easily see by reading down the page, we generate a large volume of reviews from our buyers, tenants, sellers and landlords every week. If you have evidence to support your claim, please contact us directly at marketing@townends.co.uk so ...
Jun 08,2012
Minithumbup
By:
Jun 08,2012
0 people found
this helpful
my dealings with the staff at Putney was excellent. Very friendly and helped me with my search and would happily use them again to find somewhere to rent....
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Was this helpful? Yes
Jun 08,2012
Minithumbup
By:
Jun 08,2012
2 people found
this helpful
I chose Townends to sell my property as they had a good reputation in the town and I knew of other people who had used them in the past and had been extremely impressed with the service they had received. I knew it would be tricky finding a buyer as it was nearing the Christmas period but Townends assured me that they had waiting buyers for my property and they did not disappoint. My property was already tenanted and it was important to me that my Tenant felt secure during the selling process as...
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Was this helpful? Yes
Jun 05,2012
Minithumbup
By:
Jun 05,2012
0 people found
this helpful
I bought three properties through Townends and then went onto let them, they kept me updated regularly with the process of my sale and I was impressed with how quickly the lettings team were able to secure tenants for me. I did not feel pressured into taking offers that I did not feel comfortable with.they were very professional but also had a friendly approach , they appreciated the fact I was a first time landlord and educated me. I knew i could trust them and they were looking after me and my...
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Jun 01,2012
Minithumbup
By:
Jun 01,2012
2 people found
this helpful
Townends Guildford handled the let of my property extremely efficiently and professionally from start to finish. The whole team appeared friendly, knowledgable and eager to please throughout the process. My property was let within in a week of going on the market, which wasn\'t surprising given the high numbers of viewings. Very impressed, and will use them again....
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May 23,2012
Minithumbdown
By:
May 23,2012
3 people found
this helpful
I beg everyone of you not go and rent any property from townends estate agent they are all thieves in their company,i went through a terrible experience with them,they can\'t do anything for their tenant....i regret going there look for a property.Please i beg you all don\'t think of going to rent from them because they will things bad for you.They will collect deposit from you but when you leave the property they will plan with the landlord of the house to keep money claiming that you damaged t...
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What agent could do to change your mind?
I beg everyone of you not go and rent any property from townends estate agent they are all thieves in their company,i went through a terrible experience with them,they can\'t do anything for their tenant....i regret going there look for a property.Please i beg you all don\'t think of going to rent from them because they will things bad for you.They will collect deposit from you but when you leave the property they will plan with the landlord of the house to keep money claiming that you damaged their property know the law will catch up with them soon and they will pay for all what they have made people go through....I am crying with tears in my eyes they are rip off.I beg you all not to make any mistake by going to them please.
Attached Files
Was this helpful? Yes
By: Marketing Team
May 24, 2012
View all comments (1)
I am sorry to hear that you have received less than satisfactory service from Townends, if you could contact us directly on marketing@townends.co.uk so that we can investigate this issue fully and where necessary, update processes or organise additional training for our branch staff. Townends Marketing Team ...
May 23,2012
Minithumbdown
Simon Bright
By:
May 23,2012
4 people found
this helpful
I thought I had done my homework on choosing an agent to sell our house in Croydon. They\'d sold two houses nearby very similar to our own. I invited two agents around. The first was forty minutes late for the appointment, Townends weren\'t as bad, they were only half an hour late, with no apology. I probably got sucked into using them because the first agent - Barnard Marcus, appeared to be totally inept. Four weeks later we\'ve dropped the price by ten thousand pounds, we think we may have had...
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Was this helpful? Yes
By: Marketing Team
May 24, 2012
View all comments (1)
I am very disappointed to hear that you have received less than satisfactory service from Townends, and our normally high standards of customer service havenÒ€ℒt happened on this occasion, if you could contact us directly on marketing@townends.co.uk so that we can investigate fully and where necessary, update processes or organise additional training for our branch staff. ...
May 23,2012
Minithumbdown
By:
May 23,2012
2 people found
this helpful
This estate agent is VERY unprofessional but I suspect from the number of people on here complaining about them that they really don\'t car. I am furious this evening. We were supposed to be seeing a flat in Egham at 6.30, followed by one in Staines and the estate agent didn\'t show up for either viewing!!! I tried phoning but no answer at the office. Got home to find the estate agent had emailed me at 625 to say the property had just been let and she would meet us at the Staines one instea...
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What agent could do to change your mind?
Keep appointments!
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By: Benj
Jul 28, 2012
View all comments (3)
It's easy to say you're sorry on a website! How about you show you're sorry and make sure that this stops happening. Better still, how about reimbursement for travel costs and lost time. That would show that you are really sorry. ...
May 21,2012
Minithumbup
By:
May 21,2012
1 people found
this helpful
I have used used Townends to find tenants for my properties for many years now. I mainly deal with Jack who is always very polite and professional. This branch are superb and finding tenants and I can\'t even remember that last time I have a void period in a property. Most of the time the tenant find service progresses smoothly, but even on the odd occassion when there may be slight hiccups, I found Townends very willing to help resolve any issues. I would recommend Townends to any Let O...
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May 17,2012
Minithumbdown
By:
May 17,2012
2 people found
this helpful
We have had a very old boiler since day one and so many times it breakes down , but what does towenends do is try to send someone to fix it which is nearly impossible . They dont understand that we are humans not animals to be treated so badly and in a rude way. My boiler broke down yesterday at 9 am and now it\'s 9 am next day. It was a very cold night and my7 months old boy was crying so I had to boil water on the cooker to get some heating to a point I burnt my both arms badly. I called th...
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By: Hannah
May 21, 2012
View all comments (1)
We are sorry to hear about your situation and completely empathise when something as important as heating fails and the importance of a speedy resolution. Unfortunately in cases where an outside contractor is involved, which in this case is British Gas, we are heavily reliant on their service. On two separate occasions you were let down by British Gas and my colleague worked long and hard to resolve matters with your best interests in mind, which included her being on the phone to them well ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
713 22 952 82 486 13 387 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(104)
Brook Green
240 Blythe Road, London W14 0HJ
(61)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(158)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(162)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(241)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(172)
Putney
167 Putney High Street, London SW15 1RT
(137)
South Norwood
11 High Street, London SE25 6EZ
(130)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(108)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(86)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(291)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)

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