• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 


Properties for sale
Properties for rent
Jul 06,2011
Minithumbup
By:
Jul 06,2011
0 people found
this helpful
I am currently renting a property through letting agency Townends and have been living there since April 10 (Sunbury on Thames branch). There has been a leak in my living room for the past 30 days (reported on the 6th June to the agent). The leak is so heavy it often seems that the water is pouring through the ceiling and on a couple of occasions the bucket containing the leak has overflowed resulting in a damp carpet while I have been at work during the day - the rainy weather of late has no...
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Jun 12,2011
Minithumbdown
By:
Jun 12,2011
1 people found
this helpful
I rent a flat with Townends and it has been a dreadful experience. We put an offer that was accepted and started the paper work. They had a month to complete all the checks, but did nothing! We were supposed to move in on the 1st, but on the 28th I got a phone call that something wasn't right, they needed more money from us and they couldn't give us the keys. They were saying that somebody went for annual leave and there was no cover. Is that my problem? I was furious! I had already given not...
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By: Aggrieved tenant
Mar 06, 2012
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I really would recommend contacting the Property Ombudsman (www.tpos.co.uk) about Townends. I did, and (eventually) was awarded significant compensation. It took months, and lots of form-filling, but it was worth it - less for the compensation than the fact that the Ombudsman is surely going to have to do something about these con-artists if they keep receiving complaints about them. ...
Apr 26,2011
Minithumbdown
By:
Apr 26,2011
2 people found
this helpful
Horrendous experience. Was mis-sold services from the start. Was promised by the sales agent that 360 degree photos would appear on my property's listing, and that this differentiated Townends from the competition, hence boosting the chances of me selling the house. It turns out they no longer did this - which I only found out once I'd signed an exclusivity period with them. They managed to get 3 viewings in 3 months and these only happened when I called to complain we had no activity. The sal...
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Apr 19,2011
Minithumbdown
By:
Apr 19,2011
3 people found
this helpful
It is interesting to see that tenants do not think Townends do a good job for them, I can assure you as a landlord they are appalling too. Expensive contractors, inefficiencies, extreme rudeness, and costing us extra money through their own mistakes incurring charges that they then pass on to us!! We complained and complained but they hide behind their contract and will not take any responsibility. We are now moving our business elsewhere!...
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Apr 15,2011
Minithumbdown
By:
Apr 15,2011
2 people found
this helpful
Having rented in South West London for many years now, Townsend are the most ridiculous agents I have ever come across. The properties are valued at between £1-200 over market value which seems crazy and the fees are astounding. To rent a 1 bed flat at £1100 they propose the following fees: £110 - Move in (usually only pay move out) £100 - Reference fee (a lot higher than anywhere else) £360 - Admin fee, that is £40 above Foxtons! £500 - Hold...
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Apr 04,2011
Minithumbdown
By:
Apr 04,2011
4 people found
this helpful
Do the landlords know what a deterrent Townend's extortionate fees are to securing tenants? Having found a suitable flat on Saturday, driving 1 hour to go to their office to sign up, I was presented with a list of previously unmentioned fees that stopped me proceeding. The staff ยขรขโ€šยฌร‹ล“s reactions when challenged made it clear that they know the fees are ridiculous. Any prospective landlord's or tenants, please go to one of the many fair agents available. Avoid Townend's at all costs!!!...
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Mar 22,2011
Minithumbdown
By:
Mar 22,2011
1 people found
this helpful
Where do I start; they misinformed us to get us to sign the tenancy. Once it was all agreed we found out that they hadn't actually asked the landlord to remove the bed from the spare room as we have a baby and I requested all more than one occasion that it needed to be removed. The agent said we never asked for this!! We were also told the flat was fully furnished. We kept requesting a list of what was in flat which we never got. We moved in to find that the kitchen had nothing in except a few d...
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Mar 15,2011
Minithumbdown
By:
Mar 15,2011
2 people found
this helpful
Worst agent what I can only say, Big no to everyone who are even thinking of Townends. Too expensive for nothing....
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Mar 02,2011
Minithumbdown
By:
Mar 02,2011
2 people found
this helpful
Horrible people, as soon as they get your money - they just don't care what happens next. They like to say - "sorry, we are getting lots of incoming calls and very busy!" - which means - "we don't care of our clients". They never negotiate on your behalf and are definitely not on the tenant's side! Keep off them!!!...
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Feb 04,2011
Minithumbdown
By:
Feb 04,2011
2 people found
this helpful
Never deal with these bunch of unprofessional ******* I was only trying to buy a house they were selling, and I had so much stress and hassle. I can't imagine if I were to use them to rent/sell my property. Please never try to appoint them as your agent, you won't have anything but disappointment....
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Jan 19,2011
Minithumbdown
By:
Jan 19,2011
1 people found
this helpful
[[EDIT ORIGINAL START]] In a word awful. They told us lie after lie about the property, tried to bully me into handing over a...
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Nov 24,2010
Minithumbdown
By:
Nov 24,2010
0 people found
this helpful
I have found Townends to be a mixture of, variously, overpriced (by some way), incompetent, unknowing and uncaring. They are courteous enough on the phone but they seem to have little clue about how things actually work. Avoid them....
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Oct 14,2010
Minithumbup
By:
Oct 14,2010
0 people found
this helpful
Townends are very good. They are well communicative, customer facing and understand customer's requirement....
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By: curious
Nov 02, 2011
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Debs, do tell us what you most enjoyed about Townends' brilliant ability to face customers. Otherwise some cynical people on here might think that you are just repeating some sort of management mantra dictated to you by your Townends bosses. ...
Sep 24,2010
Minithumbup
By:
Sep 24,2010
0 people found
this helpful
We found our current property through this branch, and they have been unfailingly courteous and professional. We have had a great experience and I fully intend to use them again should I need property in West London....
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By: Franky
Mar 25, 2012
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wait until you have a problem. You will eat your words. ...
Sep 08,2010
Minithumbdown
By:
Sep 08,2010
1 people found
this helpful
They just make pathatic excuses when dealing with complaints....
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Jul 12,2010
Minithumbdown
By:
Jul 12,2010
1 people found
this helpful
We had been ringing Townends up on an almost weekly basis trying to get them to make repairs to the house and nothing was done about it. They came round and did an inspection half way through the tenancy and the damage was pointed out and noted.... Having moved out we have have had about ...
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Jul 09,2010
Minithumbdown
By:
Jul 09,2010
4 people found
this helpful
In 8 weeks on the market, they have been able to get me a grand total of 3 viewings. With every phone call that I made to them, either they were not able to answer, or the staff member I spoke to had already left. Often I would have to leave several messages before anyone bothers to get back in touch. When I told them just now that I wanted to take my house off the market, there was no civility, or questions why. The rude manager just said that I had to give them 2 weeks notice and then hung up....
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Jul 07,2010
Minithumbdown
By:
Jul 07,2010
1 people found
this helpful
[[EDIT ORIGINAL START]] This outft are a shower of s**t ! We rented a property from them just under 18 months ago, (after having sold my own flat throught them, amazingly very helpful then) and although the Branch are not half as bad as the Head Office, they are not a lot better. To keep my experience as brief as possible, our landlord went missing, and was wanted by the police. We have had the police round 4 times and when he got in contact with Townend and told them he wanted his flat back...
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May 25,2010
Minithumbdown
By:
May 25,2010
1 people found
this helpful
Showed me a property with no floor and the assurance that would be going down any day in plenty of time for my moving date, a month away. Phoned them a week before to check everything was OK and still going ahead and was assured it was fine, 3 days later they phoned me back to say actually the floor wasn't down and it would be at least another 2 weeks by which point I was half packed with moving company and everything else in place ready for the move. It all went down hill after that with more p...
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Dec 22,2009
Minithumbdown
By:
Dec 22,2009
2 people found
this helpful
Expensive, rude, unprofessional, poorly treated staff and an extremely arrogant. Townends Group needs a lot of work before it can be considered 'Reputable'. Failing to return calls to disgruntled clients and charging outrageous fees wherever possible is not the hallmark of a reputable firm. I'm taking my business elsewhere. I'd advise them to get things in shape before more people do the same. NB: Telling me 'You are welcome to sue us' was not the most intelligent way to try and convince ...
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By: poorme
Oct 26, 2011
View all comments (3)
Me three. I recommend making a complaint through the Property Ombudsman: www.tpos.co.uk. It's time consuming and difficult, but people need to stand up to letting agents more than ever at the moment, with so many people renting and forced to be at the mercy of these bastards. Good luck to both of you above. ...
Nov 22,2009
Minithumbdown
By:
Nov 22,2009
1 people found
this helpful
If you rent through them, a few commendations: (1) Ask for the name and address, if not provided, of the landlord while you are still renting the property. They are legally required to provide this information. (2) Try to avoid signing an initial inventory and look carefully at the final inventory before signing it. This is to avoid deductions from your deposit for damage that was already present when entering the property. (3) Find out which deposit protection service is protecting you...
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By: Trigger
Jan 28, 2010
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: Honest Estate Agent : 1: Landlords address is not present on AST if Townends Manage on Landlords behalf the company address is 2 : Inventory Clerks make mistakes and Tenants have rights to contest these inventories 3 : AST just states it is held in Scheme - Tenant has right to know which scheme and should be given certificate of registration within 14 days of handing over deposit 4 : Not always included on ASt as prices are subject to change however these have to be clearly explained befor ...
Oct 01,2009
Minithumbdown
By:
Oct 01,2009
0 people found
this helpful
Unhelpful, rude, overpriced.. and I was lied to about work that would be done. Treated me the same appaling way agencies treat student tennants. Much happier now I can go straight to my landlord for any issues....
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By: skeptical
Oct 26, 2011
View all comments (3)
Please provide details of the survey in which 90% of clients rate Townends as either excellent or good. ...
Dec 01,2008
Minithumbup
By:
Dec 01,2008
0 people found
this helpful
I have dealt with Townends for three years in a row now renting as a tenant. They are always very helpful and everything has always gone through very smoothly. I would definitely recommend using them. ...
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Oct 03,2008
Minithumbdown
By:
Oct 03,2008
1 people found
this helpful
Had to deal with Townends Croydon. What a bunch of ********!! Very unprofessional and rude. They charge for almost anything you could imagine and when you need them they simply do not care. Never again...
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May 10,2008
Minithumbdown
By:
May 10,2008
1 people found
this helpful
Among other things too tedious to mention, the negotiator made a habit of trying to bully me over the phone, including trying to bully and frighten me into accepting a totally unjustified reduction just before exchange. This was Townends Putney - other branches may be better, but I don't intend to find out. ...
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Oct 26,2007
Minithumbdown
By:
Oct 26,2007
1 people found
this helpful
What an appalling bunch. Townends showed me a flat in the middle of being renovated, but when I got there it was in a terible mess - dirty and with work half completed. They want bundles of money for ever simple action they carry out. For example, because I wanted to change my check out date as I would be abroad they wanted ...
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Apr 09,2006
Minithumbdown
By:
Apr 09,2006
0 people found
this helpful
They helped me to fid a nice flat but after I decided to live there, their helpfulness disappeared. They checked all my references twice - sure there is no need to do that! I told them I was getting married and my wife would move in with me a couple of months later. They said it's not a problem. Then they wanted another ...
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ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
699 22 925 78 477 13 384 7 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot
130 Victoria Road, Aldershot GU11 1JX
(100)
Brook Green
240 Blythe Road, London W14 0HJ
(60)
Chiswick
440 Chiswick High Road, London W4 5TT
(162)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(260)
Ealing
41 The Broadway, London W5 2NP
(145)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(161)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(239)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(164)
Putney
167 Putney High Street, London SW15 1RT
(136)
South Norwood
11 High Street, London SE25 6EZ
(125)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(105)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(83)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(286)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(36)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(142)

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