• Simon Bright
    Simon Bright
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
  • Kellie Harris
    Kellie Harris
  • Charles Nicholls
    Charles Nicholls
  • Emma Wise
    Emma Wise
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Aug 15,2012
Minithumbup
By: 'adam'
Aug 15,2012
0 people found
this helpful
Very helpful and came out whatever time or day i wanted to visit the property...
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Aug 15,2012
Minithumbup
Diane Armstrong
Katrina Johnson
By: 'Gerry B'
Aug 15,2012
0 people found
this helpful
I was extremley happy with Townends when getting then to LET my property, we had been on with another Agent Streets Ahead, but decided on Townends as they were much more efficient. The team were polite and very commited to getting a tennant for our property. they would keep us informed at all times. either by phone or e-mail. and had a steady stream of possible tennants view our house. they came and took pictures for their website and they were on the very next day. They found me a Tennant r...
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Aug 13,2012
Minithumbup
By: 'Mrs R Poulter'
Aug 13,2012
1 people found
this helpful
We did alot of detailed research over several months and met with about 10 local estate agents. This was our first venture into renting out our family home with the view to returning. We did numerous spread sheets to compere all 10 agents, their fee percentages, extras, website marketing and exposure, attitude, local knowlege. We found that the team at Townend Streatham were able to go not \'that extra mile\' but \'those extra miles\' Their knowledge was accurate, honest, upfront and informed wi...
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Aug 11,2012
Minithumbup
By: 'Dick Clay'
Aug 11,2012
0 people found
this helpful
Townends were given specific instructions to sell the property promptly and not to find what it was worth by a fishing marketing initiative. Good advice was given on the price to quote to get immediate interest. Good details were produced together with an appropriate entry on Rightmove. We had an open day - very good - and in the first ten days we had sixteen inspections and two good offers one of which has purchased our house on terms that are acceptable to us. Townends attended and conducted a...
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Aug 10,2012
Minithumbup
By: 'Mark'
Aug 10,2012
0 people found
this helpful
Dealings with the branch were generally good - helpful and efficient responses. Once seen, the details of the letting arrangement were made available promptly by the agent and further viewings were arranged at convenient times. The viewings were conducted in a professional manner. Dealings with the head office were less efficient and a lack of responses led me to return to the agent on a number of occasions to answer questions and resolve queries as I knew I would receive a response. The o...
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Aug 10,2012
Minithumbup
By: 'Satisfied_customer'
Aug 10,2012
3 people found
this helpful
Just bought a house through Lisa at Townends, Twickenham. She was great to deal with, much more genuine than some other estate agents we\'ve dealt with, she actually listened to our requirements and suggested appropriate properties, rather sending details of anything and everything. Any issues during the sale were handled promptly and professionally, she arranged multiple viewings so we could get quotes for building works. It was a pleasure doing business with someone we trusted....
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Aug 09,2012
Minithumbup
By: 'Figueiredo'
Aug 09,2012
1 people found
this helpful
We bought a house through Townends recently and found that they were very professional and great communicators. The whole purchase went smoothly and extremely quickly. Repeat viewings and appointments for the surveyor/tradesmen were no trouble at all. When we first rang them to enquire about a property there was no nonsense about checking what our maximum budget was in order to squeeze every penny out of us, unlike some other agents we registered with. We can wholeheartedly recommend them....
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Aug 07,2012
Minithumbup
Diane Armstrong
By: 'Fatima Vanicek'
Aug 07,2012
0 people found
this helpful
Townends Letting Agents were able to let my flat within 48 hours of being asked to do so by me. They have been very professional and very helpful to me in every aspect of the letting process. Their manager Diane Armstrong has been my point of contact and I am most grateful to her for her expertise and professionalism. I can thoroughly recommend Townsends."...
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Aug 07,2012
Minithumbup
By: 'Trevor Uzice'
Aug 07,2012
0 people found
this helpful
Townends let my property in Laleham, Middx and were excellent from start to finish. Diligent, thoughtful and efficient throughout, our tenant has now been with us for 3 years and I think that is down to Townends putting the right person forward for the flat. Their correspondence and handling of us has made us very confident of using them again should we need to....
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Aug 07,2012
Minithumbup
By: 'Mrs Brown'
Aug 07,2012
2 people found
this helpful
I am really surprised by the other reviews I\'ve seen so far as my experience in dealing with Townends was fantastic. Reece was a breath of fresh air after dealing with many other dishonest and disloyal estate agents who seemed to care for nothing more than my money in their pocket. Reece delivered a personal service and was always on hand to offer advice and assistance as I was a first time landlord. He successfully found me the perfect tenant I was looking for and at an optimum price. I wa...
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Aug 06,2012
Minithumbup
By: 'Laura'
Aug 06,2012
0 people found
this helpful
I was gently persuaded to consider a property that ordinarily I may not have considered and was efficiently booked in for a viewing the following day. This property turned out to be the one I wanted to put an offer in for. I didn\'t feel rushed at all whilst viewing the property and my only doubt before putting in an offer was the water pressure, as I had forgotten to check shower. This was no issue, as between Reece and James, they promptly offered to check the water for me asap as I couldn\'t ...
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Aug 06,2012
Minithumbup
By: 'Mrs M'
Aug 06,2012
0 people found
this helpful
I\'ve dealt with Reece in the past when I was previously a landlord and he was very professional. The tables have now turned and I am having to rent as a tenant. It\'s very interesting to see how he operates on the other side and I can understand how he had my flat rented so quickly when he was working in Sunbury before! He showed me a few properties and really understood exactly what I was looking for. I really enjoyed dealing with Reece and hope I\'m able to deal with him again in the future....
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Aug 06,2012
Minithumbup
Diane Armstrong
By: 'Anand Jeyaram'
Aug 06,2012
0 people found
this helpful
We used Townends initially on a let only basis but more recently for a full management service. Admittedly at first we had a few issues with the service they were providing. We found their responsiveness to be quite slow and their dealing of all the admin to not be the most efficient. I did have to send a couple of heated emails. However, since those initial teething problems, I have found their service to have improved conisderably and really do not have any problems with them. I very muc...
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Aug 05,2012
Minithumbup
By: 'Jo Harris'
Aug 05,2012
0 people found
this helpful
Townends sunbury were superb at communicating and achieved a sale for me within 2 weeks of marketing. I would highly recommend using them...
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Aug 03,2012
Minithumbup
By: 'Mary'
Aug 03,2012
0 people found
this helpful
I found Jenna very pleasant to deal with. She showed a lot of patience whilst my husband and I decided on our best location. Once we found a property to rent, Jenna was clear and concise with all that was required. Big thanks from us!...
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Aug 03,2012
Minithumbup
By: 'Will, Brentford'
Aug 03,2012
0 people found
this helpful
Rohan was able to keep a complex chain moving with some late challenges and unavoidable delays. He was very proactive in making sure all buyers/sellers and solicitors were in the loop on any communication. Will certainly be thinking of using him to sell my house as he was so active in keeping the sale on track. Great negotiator....
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Aug 01,2012
Minithumbup
By: 'Ros'
Aug 01,2012
0 people found
this helpful
We live on the Hampshire Berkshire borders and have been looking to downsize to a flat in Brentford. We contacted Townends as the agent of a flat we wanted to look at and although this was not suitable the agent showed us another flat that was just what we wanted. Our house was not up for sale and Townend\'s agent managed the vendor on our behalf, anticipated our needs, provided support and ideas to further the sale of our own home and kept both ourselves and the vendor informed about the most...
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Aug 01,2012
Minithumbup
By: 'Leo & Marion'
Aug 01,2012
0 people found
this helpful
We were put in a situation where we needed to find a flat and move in very quickly. The Townends team was great and extremely helpful in enabling us to find a great property and move in within days. Thanks for everything!...
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Aug 01,2012
Minithumbup
By: 'Richard'
Aug 01,2012
0 people found
this helpful
Rohan at Townends really pushed the concept of an Open House to achieve the best price for us with such a shortage of family homes available in Chiswick. How glad I am that I followed his advice. 30 plus viewings on a Saturday saw multiple offers on the following Monday and we quickly agreed a sale over the asking price and above what other agents had valued it at. Superb service not just from him but his team too. I would definitely recommend this agent....
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Aug 01,2012
Minithumbup
Diane Armstrong
By: 'Stephen Blower'
Aug 01,2012
0 people found
this helpful
Townends have managed 4 properties for me in the Croydon area for many years now. It\'s not always easy as maintenance and just simple communication between myself and the tenant is difficult to manage. The tenants work, I work, maintenance has to be done, access is needed. Diane at Townends has always been available to help, arrange to be there or arrange for furniture to be moved....
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Jul 31,2012
Minithumbdown
By: 'Andrew'
Jul 31,2012
8 people found
this helpful
Avoid them, they will rip you off by the end of the year! Seriously, they charged us for "damages" that suddenly appear after we left the house, they did not respond to any of our emails or calls throughout the year regarding maintenance issues and we had to pay ourselves for everything. They charged us huge sums of money for basically offering nothing and exploiting us. Don\'t fall into their trap, they do not deserve a penny....
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By: Townends
Aug 02, 2012
View all comments (3)
Dear Andrew, I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us. Kind Regards Townends Estate Agents ...
Jul 31,2012
Minithumbup
By: 'Mr S Packer'
Jul 31,2012
0 people found
this helpful
These guys were relentless my house fell through 2 times through no fault of there\'s but kept my chin up and worked so hard to re sell each time. I would highly recommend them....
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Jul 30,2012
Minithumbup
By: 'NRM'
Jul 30,2012
0 people found
this helpful
I used Townend\'s Croydon to lease out 3 flats that I own and overall the service has been excellent - Stacey was great and had 2 of the flats rented out within hours! Another great thing is that they use electronic documentation, making the whole process simple and smooth. I would definitely recommend going with them....
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Jul 30,2012
Minithumbup
Diane Armstrong
By: 'NIGEL WALLACE-MASON'
Jul 30,2012
0 people found
this helpful
I have known Townends since March 2011 and they have managed to secure very good, reliable tenants for me. I have never had any issues and when something does go wrong, their maintenace team takes very good care of the situation. They are very professional during handover etc and remove much of the hassle of renting a property out etc. I have mainly dealt with Diane (Di) who is warm, friendly, professional and a really decent person. I am very happy with her and her team and Towneneds overall....
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Jul 30,2012
Minithumbup
By: 'Beverley123'
Jul 30,2012
0 people found
this helpful
They did some initial low key marketing for us and they got us seven viewings over a two day period, which really kick started things. The staff were always pleasant and cheerful and they kept us informed about feedback etc and were genuinely helpful. Would not hesitate in recommending them for selling....
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Jul 30,2012
Minithumbup
Diane Armstrong
By: 'Michelle'
Jul 30,2012
0 people found
this helpful
I used Townends (Croydon) 18 months ago to successfully sell my house, after a terrible experience with another local agent. I didn\'t hesitate to call Diane again recently when I needed help to rent out our property, because I know I can rely on Diane\'s professionalism, knowledge, and her willingness to go the extra mile. I would not hesitate to recommend Townends to my friends....
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Jul 28,2012
Minithumbdown
By: 'Benj'
Jul 28,2012
3 people found
this helpful
On Wednesday 25th July I booked a viewing of a property that was to let in Sunbury. I arranged a viewing for the Friday 27th. As no agent could show us the property after-hours, my wife and I made arrangements to leave work an hour early in order to travel to Sunbury (from Doking) in time for our 5pm appointment (Olympic cycling events made viewing the property on Saturday virtually impossible ). Unfortunately on Friday at 4:45, as we were driving into Sunbury after a 45min crawl along the M25 a...
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What agent could do to change your mind?
As this viewing was originally arranged to fit their availability, I would expect them to make more of an effort to accommodate us when they decided to cancel with 15mins notice. Even if it meant someone working 15mins overtime, it would have been nice to see them put in the effort to remedy a situation they caused. Their total lack of desire to go the extra inch is absolutely underwhelming.
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By: Townends
Aug 02, 2012
View all comments (2)
I am very keen to resolve the issues you have highlighted in your recent posting. If your issue is a genuine one, then I would ask again that you make contact with us in order that we have a chance to investigate your issues further. Otherwise I would ask that you remove your negative post as our reputation is exceptionally important to us. Kind Regards Townends Estate Agents ...
Jul 27,2012
Minithumbup
By: 'Monica Volpin'
Jul 27,2012
2 people found
this helpful
They not only delivered a reliable buyer at the right price within a short time but managed the sale expertly - always available to give sound advice and update me on progress, they liaised with the lawyers and buyer to ensure a smooth closing, giving me confidence and peace of mind throughout the whole process. They were very efficient and professional at dealing with all my property needs....
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Jul 27,2012
Minithumbup
Diane Armstrong
By: 'Bernadette Healey'
Jul 27,2012
0 people found
this helpful
Stacey came to view my property to put it onto the rental market. She gave me all of the information I required up front and kept to "her word" that my property would be rented within the week, which it was! Stacey, Diane and Josh in your Croydon office have been professional ensuring contracts were available to sign within the week and adding any additional criteria to the contract I required. They have also been prompt replying to any questions. I look forward to working with...
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Jul 27,2012
Minithumbup
Diane Armstrong
By: 'Dave'
Jul 27,2012
0 people found
this helpful
Have used Townends for the past few years to let various properties in the Croydon area. Diane, Stacey and the rest of the team are very professional and hardworking and a pleasure to deal with (unlike some other agents I could mention). They have always found good tenants for us, and the tenants have had no compaints either....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
717 22 961 86 497 14 390 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(108)
Brook Green
240 Blythe Road, London W14 0HJ
(63)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(162)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(163)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(99)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(242)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(173)
Putney
167 Putney High Street, London SW15 1RT
(138)
South Norwood
11 High Street, London SE25 6EZ
(132)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(109)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(86)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(293)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)


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