• Simon Bright
    Simon Bright
  • Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Mar 11,2013
Minithumbup
By: 'Nadine'
Mar 11,2013
0 people found
this helpful
The service was excellent and all staff we dealt with were helpful and answered all our questions. It was a very quick turnaround!...
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Mar 10,2013
Minithumbup
By: 'Mrs Chaffe'
Mar 10,2013
0 people found
this helpful
The service provided by Rob and the team at Townends was very good. We sold our property very quickly due to the number of potential buyers that they had managed to get to view our property. Rob kept us up to date regularly on the progress of the sale and also provided detailed feedback promptly after viewings. Chad was also very helpful and responded to our queries or questions efficiently. I would definitely recommend Townends if you are buying or selling in this particular area....
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Mar 10,2013
Minithumbup
Erol Dogruel
By: 'Jeff'
Mar 10,2013
0 people found
this helpful
Erol & Stephen came out to the flat and were very honest about what rents I could expect and ket me up to date on the potential clients and gave me the honest feedback. Once they had someone make an offer they were on the phone immediately. It took them less than 2 weeks to get the property let. Both great guys....
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Mar 09,2013
Minithumbup
By: 'Adele'
Mar 09,2013
1 people found
this helpful
I popped into Townends Northfields along with other numerous estate agents in the area to help me find a property. Townends were genuinely interested in helping me search for the ideal property. Billy listened to my requirements and suggested several properties to go and view. He was very courteous and professional. Some estate agents can be very pushy but my experience at Townends changed my opinion. I was kept fully informed of new properties that came onto the market and fully supported...
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Mar 08,2013
Minithumbup
By: 'Jacky Staff'
Mar 08,2013
0 people found
this helpful
We used Sunbury Townends when we first bought our property 7 years ago so it only made sense to go back to them when we wanted to sell the property. And glad we did! Rob was efficient, helpful and very knowledgeable. The sale took somewhat longer than we\'d expected and Rob was very helpful in finally getting us to to Exchange and then Completion. Highly recommended and will definitely return to Townends Sunbury when we are next ready to purchase a property. Thank you....
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Mar 08,2013
Minithumbup
By: 'Alex C'
Mar 08,2013
0 people found
this helpful
Michael has been really lovely and exceptionally helpful throughout our singing-up and moving process, and continues to be now that we have moved. He\'s really gone above and beyond- from showing us properties late on a Saturday evening to dropping our keys round when we were caught in traffic. He made the whole process painless and was a delight to deal with! Thanks!...
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Mar 08,2013
Minithumbup
By: 'Andrea'
Mar 08,2013
0 people found
this helpful
I recently sold and purchased through Townends at Sunbury. I have to say that the service I received was exceptional. I would like to thank Chad, Rob and Harrison for always being on the ball and never missing an opportunity to get in touch with me. Harrison had a natural ease with all of his potential customers which made showing people around that little less tedious....
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Mar 08,2013
Minithumbup
By: 'Ahsan Ellahi'
Mar 08,2013
0 people found
this helpful
Lisa was acting on behalf of the vendor of the proerty. I found her very responsive, intelligent and professional. She helped all involved in the process by keeping the transaction moving forward as there were various diffciult complications along the way....
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Mar 08,2013
Minithumbdown
By: 'UnhappyTenant'
Mar 08,2013
2 people found
this helpful
From the moment Townends took my security deposit they were an absolute nightmare. Townends fees were much higher than other agents fees and these costs were not explained me prior to my holding deposit being taken. After complaining about the fees which are absolutely ridiculous for a single tenant (£420) I was told if i pulled out i would not get my £300 holding deposit back so I had to like it or lump it! Although my offer was accepted and I moved into the property the negotiator ...
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By: Townends Estate Agents
Mar 08, 2013
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or call 01932 736553. Kind Regards Luticha McNeal Director of Property Management ...
Mar 06,2013
Minithumbup
By: 'Hetty'
Mar 06,2013
0 people found
this helpful
Andy and his team were very proactive from the point of marketing our property right up to exchange of contracts, and really did everything they could to get to exchange when things seemed to be dragging with our purchaser. They are friendly, hardworking and very approachable, and we would not hesitate to recommend Townends....
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Mar 06,2013
Minithumbup
By: 'Soumik'
Mar 06,2013
0 people found
this helpful
Overall performance of Jessica: Excellent Response Time: Excellent (very prompt) Resolution of issues: Again, very prompt Negotiation: Well facilitated Property Viewing: As many times as requested Qualitative: Very satisfied with Jessica\'s handling of the overall tenancy deal on behalf of Regents. She has been very prompt and responsive to each of our queries (mails/ calls). Definitely one of the most cordial professionals I have dealt with. Though the property is in Sunbury we had appro...
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By: Regents Estate Agents
Mar 11, 2013
View all comments (1)
Dear Soumik, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Jessica as I know she will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so ...
Mar 05,2013
Minithumbdown
By: 'X123'
Mar 05,2013
2 people found
this helpful
Insanely rude and incompetent. Ridiculous administration fees - to do what exactly? Ben was ridiculously big headed with a chip on his shoulder, and gives off the impression of a typical estate agent. Rude, arrogant and pushy. As for Adam Webber - a "manager"... I have to say his arrogance gives Ben a run for his money. Head office were slightly better, but slow. At least they weren\'t rude. All in all a terrible experience, and with the cheek to ask for a review - here it is. ...
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What agent could do to change your mind?
Nothing. Nothing likable about this pair.
Attached Files
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By: Bb
Apr 06, 2013
View all comments (2)
I agree with this comment. Terrible to work with and extortionate fees totally unjustified. So much so that I am considering reporting them to the property ombudsmen and the trading standards. Agree about Ben too. ...
Mar 05,2013
Minithumbup
By: 'Ms Carrie Kirk'
Mar 05,2013
0 people found
this helpful
I found the estate agent very helpful, Coner Reynalds was very pleasent when i went to look at the house and answered any question i had . When everything was going through if i didnt understand something they were alway happy to answer any questions. Everything went through smoothly and always kept me informed what was going on with the house either by email or phone ....
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Mar 05,2013
Minithumbup
Brett Foulser
By: 'Amanda Bale & Brett Foulser'
Mar 05,2013
0 people found
this helpful
Both Amanda Bale and Brett Foulser were of invaluable assistance during the initial probate requirements relating to my mother\'s property, also in assisting us to sell the property to the (now) owner....
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By: Regents Estate Agents
Mar 11, 2013
View all comments (1)
Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Brett, Amanda and Chris as I know they will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so ...
Mar 04,2013
Minithumbup
By: 'JC'
Mar 04,2013
0 people found
this helpful
During the letting viewing and agreement the agent was friendly, open and accepting of the conditions we had. The agent fees were (in my view compared with previous letting experience) on the high side and some mistakes were made in drawing up the contract (remember to check negotiated clauses and length of contract), but they were quick to resolve issues and re-issue correct contracts. Maintenance issues are taken care of in the head office and not the local branch, and this can be a mixed ...
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Mar 02,2013
Minithumbup
By: 'Theresa'
Mar 02,2013
0 people found
this helpful
Dont know where to begin,my partner and i were looking to rent for almost a year.Been to all the estate agents in woking,but were nothing like the goldsworth park branch,Brad Springett was very supportive through out the whole time of looking to rent.I found him extremely helpful,professional and friendly to us,always promt at appointment,and helps with any questions we had,always returns our calls and check how we are doing.He never stoped until we found the property that suit our requirement.R...
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Was this helpful? Yes
Mar 02,2013
Minithumbup
By: 'Mr Troia'
Mar 02,2013
6 people found
this helpful
I would like to thank Abdul Miah, and his colleague Chris Brookshaw, for all their help in finding us our ideal home. Having visited numerous estate agents in and around Twickenham, we found Townends and their staff to be the most friendly and welcoming. We saw a property that my partner and I went to visit with Chris, and returned for a second time with Abdul, who had also arranged for the owners to be there. Abdul has worked tirelessly to smooth any issues that arose, and kept us informed at ...
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Mar 02,2013
Minithumbup
By: 'Ray King'
Mar 02,2013
1 people found
this helpful
I have found this agency to be helpful and professional from the start. They have worked hard to get viewings and when a buyer pulled out at the last minute they were back on the case immediately. They have always been responsive when I contacted them and successfully found a buyer at the price that was acceptable to us....
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Mar 01,2013
Minithumbup
Emilio Ascione
By: 'Mark'
Mar 01,2013
0 people found
this helpful
Emilio was friendly and showed me a few decent properties which were suitable. He listened to my requirements and managed to find me a flat to move into at short notice. I was impressed and happy with the service provided and would recommend Emilio / Townends to other people looking to rent a flat/house in the area....
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Mar 01,2013
Minithumbup
By: 'Stephen Chandler'
Mar 01,2013
6 people found
this helpful
Having dealt with innumerable estate agents over the years, Lisa Goggin stands out as by far the most professional, controlled, calm under pressure and with an amazingly positive and helpful attitude. She solved every issue promptly and with great aplomb. Some of these issues were quite significant so I believe Lisa\'s performance has helped to raise the image of Townends immensely....
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Was this helpful? Yes
Feb 28,2013
Minithumbup
By: 'Peter Falkner'
Feb 28,2013
0 people found
this helpful
I have recently sold a property through Townends in Englefield Green. When I first contacted Oliver (Sales Manager) I was very impressed with his professional and enthusiastic manner and his excellent advice regarding pricing and marketing the property. Oliver and his team (Ryan in particular) worked extremely hard and arranged a significant number of viewings with prospective buyers. They followed up all viewings proactively and kept me updated on a regular basis. A buyer was found within a...
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Feb 28,2013
Minithumbup
Emilio Ascione
By: 'ADC'
Feb 28,2013
0 people found
this helpful
We viewed and made an offer on a suitable property within 12 hours of arriving from the USA, which was accepted. Our time frame was very tight and we found the market to be very tough in the area but still we had our tenancy agreement signed a couple of days later. Emilio Ascione orchestrated the whole process in an efficient and professional way and made everything as smooth as it could possibly be. I must add that we tried to discuss properties a few days prior by email with the Staines off...
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Was this helpful? Yes
Feb 28,2013
Minithumbup
Emilio Ascione
By: 'Clare Wheatley'
Feb 28,2013
0 people found
this helpful
This was my first experince of using a letting agent. Emilio has been very helpful with going through the process. I was very stressed at first at the prospect of not getting the property but Emilio has been very supportive and helpful throughout. I would highly recommend using Townends, a very professional, helpful and friendly service....
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Feb 28,2013
Minithumbup
By: 'Torjus'
Feb 28,2013
0 people found
this helpful
I have rented a flat via Townends in Putney twice and now I have just bought my first property with their help. Having visited every estate agent in the area I always ended up getting the best service from Townends. They really took the time to understand my requirements and always showed me properties that matched my needs, and as a result they never wasted my time with flats that "might be of interest" and instead showed me ones that "are of interest" The staff are all ...
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Was this helpful? Yes
Feb 27,2013
Minithumbup
By: 'Natalie Wilkins'
Feb 27,2013
0 people found
this helpful
Our purchase was not an easy one due to the nature of the move on for the people in the house and I cannot fault Chad and his team in keeping me informed and helping immensely in the long process. I think without Chad\'s assistance we would have given up with the process sooner but he offered support guidance and also honesty which I valued. I feel Townends went over an above what they needed to do to ensure this purchase went ahead and we got the house we so wanted....
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Was this helpful? Yes
Feb 27,2013
Minithumbup
By: 'marie'
Feb 27,2013
7 people found
this helpful
I have nothing but praise for the service i received from Abdul at Townends, great attitude and passion shown and truley stood out from all the other agents in the town. will definately be using him again and will highly recommend his services. thank you!...
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Feb 27,2013
Minithumbup
By: 'Kayley'
Feb 27,2013
1 people found
this helpful
Our experience with Twnends has been fantastic! Jean-Claude was a friendly yet professional agent who has been incredibly helpful from the very first phone call and with queries since we have moved into the property. Our only small concern was that the check in lady did not do a thorough job, however Jean-Claude has been most helpful in sorting this out too. I would recommend using Townends....
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Was this helpful? Yes
Feb 27,2013
Minithumbup
By: 'Rebecca'
Feb 27,2013
1 people found
this helpful
I really liked to work with this agency. People are very friednly and polite. The helped to find the apartment of my choice. They have understoon my choice traightaway. I really recomment this agency to other people....
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Feb 26,2013
Minithumbup
By: 'C Paterson'
Feb 26,2013
0 people found
this helpful
We have recently sold our property through Robert Dawson at Townends, Sunbury On Thames. We were extreemly pleased with the service we were provided by Mr Dawson throughout the whole process. From the start he was very proactive in gaining us viewings and provided us with very detailed updates on how all the viewings had gone. We felt that when we finally did get an offer on the property, he had our best interests at heart, and was able to secure us the best offer on the property possible. Wha...
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Feb 26,2013
Minithumbup
By: 'P John'
Feb 26,2013
0 people found
this helpful
I recently rented a property in Ealing Broadway. Ben was the Townends agent that handled this for me. He was very professional and dealt with the agreement and all other paperwork very quickly and efficiently....
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ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
805 24 1072 95 638 16 487 8 109 28

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Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(64)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(243)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(173)
Putney
167 Putney High Street, London SW15 1RT
(139)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(123)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(283)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(135)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)


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