• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
  • Kellie Harris
    Kellie Harris
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Properties for sale
Properties for rent
Mar 13,2012
Minithumbdown
By:
Mar 13,2012
8 people found
this helpful
Were not made aware of all of the fees. The fees at Townends I believe are one of the most expensive. I am a student and due to this they wanted me to pay an extra £50 on top of the £50 each (2 of us). There is also a fee called 'in and out' fee. This is a fee to check that the property has the same inventory in place at the beginning and at the end of a tenancy. Our property had no inventory that required counting and thought it a waste of paperwork and money (£110). This was ...
read full review
Was this helpful? Yes
By: Zamorano
Jun 26, 2012
View all comments (13)
Actually we've reached the point where your opinions (read: insults) damage all the real honest and not frustrated estate agents out there and you've finally realised it's best to beat a hasty retreat to your £9.99-Argos-desk. Enjoy Weston-super-Mare this summer. ...
Mar 07,2012
Minithumbdown
By:
Mar 07,2012
2 people found
this helpful
I have had my flat leased out through Townends for 7 years. On the plus side the flat has always been occupied, on the negative side they are terrible at communicating. I have had an issue with my recent tenants and have found it nearly impossible to get hold of anyone to discuss the issues and to arrange an inspection. The inspection was finally arranged but getting in touch with anyone to find out the outcome of the inspection has been impossible. I would not recommend Townends to my worst e...
read full review
Was this helpful? Yes
Feb 11,2012
Minithumbdown
By:
Feb 11,2012
11 people found
this helpful
I am ashamed to confess my son used to work for this agency. Despite this, I received rotten service too. To be fair, the initial team setting up the let were good and the tenant they found was a dream. An initial plumbing repair was charged at cost and I was issued with an invoice from the contractor for my records. The trouble began last summer when the tenant reported the boiler and a bathroom light as not working. Townends organised the repairs and charged me more than £900 for ...
read full review
What agent could do to change your mind?
There should be more transparency over the level of mark-up they impose on services.
Attached Files
Was this helpful? Yes
Feb 08,2012
Minithumbdown
By:
Feb 08,2012
2 people found
this helpful
Desperate. So many issues with the Altitude 25 tower block. They have resolved noting. Be warned they have a preferred Electric provider of Southern who they will spend weeks failing to move the account. list of small issues never addressed. Showing your apartment when they thought no one was home. Heating system is super modern but hasn't been maintained so is super useless. Flooding issues. Cannot get deliveries as no one can open the door for them. Water leaking all over the place. All known...
read full review
What agent could do to change your mind?
Communicate, follow through, actually do their job!
Attached Files
Was this helpful? Yes
Feb 08,2012
Minithumbdown
By:
Feb 08,2012
7 people found
this helpful
I am paying for a fully managed service. My first tenants were wonderful and in two years had only one tiny issue which we sorted immediately. In the past year however my new tenants have had a steady stream of problems which have cost me a small fortune. Plumbers and electricians seem to have very high call out charges in Staines and even when they fail to find or fix a problem or worse still actually break more than they fix Townends have not once challenged either the tenants or the workmen a...
read full review
What agent could do to change your mind?
Done what they state in their Ts and Cs
Attached Files
Was this helpful? Yes
Feb 04,2012
Minithumbdown
By:
Feb 04,2012
10 people found
this helpful
Appaling - I mistakenly paid for Townends to manage my property thinking it would make life easier how wrong. A heater failed - townends engineer recommened they were removed and replaced as they were "Obsolete" - had my plumber go round and fix as parts were readily available. They replaced a failed Shower pump - the "plumber" they sent couldnt join pipes, so a few weeks later the flat is flooded, there contractor returns to fix leak - blows immersion in the process -...
read full review
What agent could do to change your mind?
Listen to YOUR CUSTOMERS. Actually respond to email and calls in a timely fashion - when we pay for management on a 24*7 basis you expect to get some service not arguments.
Attached Files
Was this helpful? Yes
Feb 04,2012
Minithumbdown
By:
Feb 04,2012
8 people found
this helpful
Another true story ...! The heating has never worked in the 5 months I've lived in this flat (even though they are contractually obliged to provide it). As a cold snap has arrived throughout the UK I have had to resort to withholding rent. According to 'Croydon Guardian' the temperature in Croydon at present (4 Feb 2011) is -1.5c !! Despite me complaining that the heating has never worked and i reported it a long time ago, I received a threatening letter today from Rebecca Grant (rent cont...
read full review
Was this helpful? Yes
Nov 30,2011
Minithumbdown
By:
Nov 30,2011
5 people found
this helpful
A disgrace. Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless. We viewed a property on the 2nd of the month and signed up on the spot on the condition that the moving date was the 5th of the following month. We managed to reduce the Β’Γ’β€šΒ¬Γ‹Ε“fee' by about £100 but it was still £500 including credit reports at £50 each and the check in report. On the 3rd we received confir...
read full review
Was this helpful? Yes
Nov 30,2011
Minithumbdown
By:
Nov 30,2011
1 people found
this helpful
A disgrace. Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless. We viewed a property on the 2nd of the month and signed up on the spot on the condition that the moving date was the 5th of the following month. We managed to reduce the Β’Γ’β€šΒ¬Γ‹Ε“fee' by about £100 but it was still £500 including credit reports at £50 each and the check in report. On the 3rd we received confir...
read full review
Was this helpful? Yes
Nov 28,2011
Minithumbdown
By:
Nov 28,2011
3 people found
this helpful
Townends are in my opinion, just awful. Helpful as ever when trying to find us somewhere to rent but after that they just didnt want to know. For example, the light fitting in the bathroom which didnt work for 8 months (still broken upon vacating the premises), even though my flatmates partner is an electrian and gave the full diagnosis of what needed to be fixed with the light , this information was passed onto Townends but no, nothing. A washing machine broken for 6 weeks and when I called...
read full review
Was this helpful? Yes
Nov 01,2011
Minithumbdown
By:
Nov 01,2011
2 people found
this helpful
following my partners decision to vacate and not use Townsend services delays and threats have continued for months without any return of deposit. my partner a doctor and former minister for medical research has been issued with onerous charges; the latest £150 for repairs to a toilet accompanied with a photograph (undated). fortunately having photographed around the flat prior to my partner leaving the premises i am now seeking advice from the police on townsends action. Action Fraud on ...
read full review
Was this helpful? Yes
Oct 31,2011
Minithumbdown
By:
Oct 31,2011
1 people found
this helpful
It has taken 4 months to get a new tenant added to the lease of our property. The person we were dealing with started out fine, but in the last few weeks became rude and threatening. Probably because we felt we needed to contact her daily in a vein attempt to finally get things sorted out, given it had dragged on for 3 months already at this point! She was extremely slow to respond to correspondence and calls, and has taken far too long to do something which in my opinion is the bread and b...
read full review
What agent could do to change your mind?
I have been, and will continue to actively encourage everyone I know in the London area not to use this Estate Agent. If it had just been one individual who was unhelpful, I might have understood, but having dealt with at least 3 with the same poor attitude, it is obviously endemic within the organisation.
Attached Files
Was this helpful? Yes
Oct 31,2011
Minithumbdown
By:
Oct 31,2011
4 people found
this helpful
Wow. These guys really took the biscuit. I generally think estate agents get unfairly bad press but this is so deserved. After giving them strict instructions that I was the main point of contact (my mother unfortunately is experiencing memory problems) to act for my mother, it was most astonishing to find out that the property had been advertised online at a much lower value than the 3 others I approached had come in at and that there was an open viewing for a week's time. Considering I'd heard...
read full review
What agent could do to change your mind?
Nothing. They could have acted in the right way from the start.
Attached Files
Was this helpful? Yes
Oct 26,2011
Minithumbdown
By:
Oct 26,2011
2 people found
this helpful
Strongly advise not handing over any money to these people. They've made my life a misery for months....
read full review
What agent could do to change your mind?
At this point, pay some serious compensation, but no, I will never change my mind.
Attached Files
Was this helpful? Yes
Oct 25,2011
Minithumbdown
By:
Oct 25,2011
2 people found
this helpful
They completely ignored us for a month regarding a renewal and we spent hours trying to get in touch with them via email and phone. We even took time off of work to go into our local office - but they couldn't reach the Chertsey office either. They were rude from the start and just make really pathetic excuses/lies instead of properly dealing with our complaints. Now they want us to pay a £180 admin fee to them after we've spent ten times as much time on this as they have. Worst service I'...
read full review
What agent could do to change your mind?
They could have 1) not ignored us, 2) acknowledged their mistakes and apologised and 3) waived the fee.
Attached Files
Was this helpful? Yes
Oct 22,2011
Minithumbdown
By:
Oct 22,2011
5 people found
this helpful
This is by far the worst estate agents I have ever dealt with in the last ten years It was a big mistake to use them, I've signed the tenancy agreement 3 weeks ago, and despite numerous phone calls/ emails I still haven't received my copy, the rent money was paid to them on time, yet had to chase them several times to get it transfered to my bank account, numerous fees deducted of course. The letting staff are rude, arrugant & very unhelpfull, I was trying to find any comlaint system they ...
read full review
Was this helpful? Yes
Oct 12,2011
Minithumbdown
By:
Oct 12,2011
1 people found
this helpful
The bad experience started with the fact that I've booked viewing appointment and travelled 300 miles from Scottish border only to find out that I won't be able to see the property as the tenant did not agree to the proposed viewing time. Since I had no other options, I had to sign the agreement despite the fact that I did not see the interior of the house. The check-in experience was very bad - the agency forgot to do the check-out so we had to wait for an hour to start the process plus the age...
read full review
Was this helpful? Yes
Oct 07,2011
Minithumbdown
By:
Oct 07,2011
7 people found
this helpful
A true story...! My flat from Croydon Townends has huge windows and no netcurtain/curtain/blinds. I can't change the fittings etc. so I used mark-free scotch tape and newspapers for privacy & sleep (until they install blinds Β’Γ’β€šΒ¬Γ’β‚¬Ε“ I've been waiting 7 weeks). Simon Butt from property management told me (in writing) to remove them today (due to breach of contract for Β’Γ’β€šΒ¬Γ‹Ε“altering the window') and threatened to send someone into my flat (with their management keys) to ...
read full review
What agent could do to change your mind?
Leave the window coverings until they install blinds. Please note I have not critised anyone, it is a factual report based on written evidence.
Attached Files
Was this helpful? Yes
By: bar room lawyer
Jan 10, 2012
View all comments (1)
Lettings is not covered by the Property Misdescriptions Act ...
Oct 05,2011
Minithumbdown
By:
Oct 05,2011
3 people found
this helpful
I gave them 1 star because there is no lower rating. Firstly, our property was not ready to be moved in to (damage inside and outside the property, some appliances left in lethal condition e.g. lawnmower tied together with duct tape that came apart during use), about 20 things were badly wrong. It is 3 months into our tenancy and they still have not fixed the issues. Keys missing for rooms/external doors, big drainage hole on the patio, a broken bed and wiring sticking out of walls were just a f...
read full review
What agent could do to change your mind?
Just do what an estate agent should. Stop being such a useless service, do what you are paid to do.
Attached Files
Was this helpful? Yes
Sep 14,2011
Minithumbdown
By:
Sep 14,2011
2 people found
this helpful
Email to Townends: I am very angry about the unprofessional, disrepectful service I have received from your company and the amount of time I have had to put in to chase your employees. During August, we were in email contact with your renewals team. Once I agreed on increased flat rent, communication stopped. The last email I received from our account manager was on August 18. We then attempted to contact the renewals team by email many times, as well as by phone. Despite calling nearl...
read full review
What agent could do to change your mind?
They could have not ignored me for a month......
Attached Files
Was this helpful? Yes
Aug 23,2011
Minithumbdown
By:
Aug 23,2011
2 people found
this helpful
The Pre-Tenancy team in head office in Chertsey are, utterly utterly appalling. Lzzy, arrogant, contemptful and rude, they have made my own renting of a new property one of the most stressful and unpleasant expereinces imaginable. How something so benign and straightforward can be drawn out more painfully than a drunken dentist pulling teeth, is quite beyond me. I'm FURIOUS with them and am in the process of making a complaint to the Townends Managing Director - although God only knows what he w...
read full review
Was this helpful? Yes
By: tenant
Oct 26, 2011
View all comments (1)
If your complaint to the managing director gets you no joy, try the Property Ombudsman: www.tpos.co.uk. It's an industry regulatory body and it needs to know what is being done by agents that have signed up to its code of practice (which Townends has). ...
Aug 10,2011
Minithumbup
By:
Aug 10,2011
0 people found
this helpful
After reading some of these reviews i am quiet shocked! I have used Townends on 2 occasions in 2 areas. I have found them most helpful and very easy to deal with! There are other agents in this area that i would not tocuh with a barge pole, however i found Townends a breath of fresh air. Yes their fees are high... but so are other agents. There is nothing forcing you to use Townends or any other agent infact, so why complain about fees. Dont like it - dont use them - its that simple! Quiet ...
read full review
Was this helpful? Yes
By: Tanya
Oct 25, 2011
View all comments (1)
Townends were fine until renewal time came round - be careful ...
Aug 01,2011
Minithumbdown
By:
Aug 01,2011
3 people found
this helpful
They are the worst agency I've ever had the displeasure of working with. Even their head office are useless. They sent us unamended and incorrect tenancy agreements - never bothered to check their work. Sent wrong amounts of money to our accounts; invoiced us for wrong amounts - just the WORST!...
read full review
Was this helpful? Yes
Jul 07,2011
Minithumbdown
By:
Jul 07,2011
2 people found
this helpful
Was this helpful? Yes
Jul 06,2011
Minithumbup
By:
Jul 06,2011
0 people found
this helpful
I am currently renting a property through letting agency Townends and have been living there since April 10 (Sunbury on Thames branch). There has been a leak in my living room for the past 30 days (reported on the 6th June to the agent). The leak is so heavy it often seems that the water is pouring through the ceiling and on a couple of occasions the bucket containing the leak has overflowed resulting in a damp carpet while I have been at work during the day - the rainy weather of late has no...
read full review
Was this helpful? Yes
Jun 12,2011
Minithumbdown
By:
Jun 12,2011
1 people found
this helpful
I rent a flat with Townends and it has been a dreadful experience. We put an offer that was accepted and started the paper work. They had a month to complete all the checks, but did nothing! We were supposed to move in on the 1st, but on the 28th I got a phone call that something wasn't right, they needed more money from us and they couldn't give us the keys. They were saying that somebody went for annual leave and there was no cover. Is that my problem? I was furious! I had already given not...
read full review
Was this helpful? Yes
By: Aggrieved tenant
Mar 06, 2012
View all comments (2)
I really would recommend contacting the Property Ombudsman (www.tpos.co.uk) about Townends. I did, and (eventually) was awarded significant compensation. It took months, and lots of form-filling, but it was worth it - less for the compensation than the fact that the Ombudsman is surely going to have to do something about these con-artists if they keep receiving complaints about them. ...
Apr 26,2011
Minithumbdown
By:
Apr 26,2011
2 people found
this helpful
Horrendous experience. Was mis-sold services from the start. Was promised by the sales agent that 360 degree photos would appear on my property's listing, and that this differentiated Townends from the competition, hence boosting the chances of me selling the house. It turns out they no longer did this - which I only found out once I'd signed an exclusivity period with them. They managed to get 3 viewings in 3 months and these only happened when I called to complain we had no activity. The sal...
read full review
Was this helpful? Yes
Apr 19,2011
Minithumbdown
By:
Apr 19,2011
3 people found
this helpful
It is interesting to see that tenants do not think Townends do a good job for them, I can assure you as a landlord they are appalling too. Expensive contractors, inefficiencies, extreme rudeness, and costing us extra money through their own mistakes incurring charges that they then pass on to us!! We complained and complained but they hide behind their contract and will not take any responsibility. We are now moving our business elsewhere!...
read full review
Was this helpful? Yes
Apr 15,2011
Minithumbdown
By:
Apr 15,2011
2 people found
this helpful
Having rented in South West London for many years now, Townsend are the most ridiculous agents I have ever come across. The properties are valued at between £1-200 over market value which seems crazy and the fees are astounding. To rent a 1 bed flat at £1100 they propose the following fees: £110 - Move in (usually only pay move out) £100 - Reference fee (a lot higher than anywhere else) £360 - Admin fee, that is £40 above Foxtons! £500 - Hold...
read full review
Was this helpful? Yes
Apr 04,2011
Minithumbdown
By:
Apr 04,2011
4 people found
this helpful
Do the landlords know what a deterrent Townend's extortionate fees are to securing tenants? Having found a suitable flat on Saturday, driving 1 hour to go to their office to sign up, I was presented with a list of previously unmentioned fees that stopped me proceeding. The staff Β’Γ’β€šΒ¬Γ‹Ε“s reactions when challenged made it clear that they know the fees are ridiculous. Any prospective landlord's or tenants, please go to one of the many fair agents available. Avoid Townend's at all costs!!!...
read full review
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
706 22 936 78 482 13 384 7 97 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot
130 Victoria Road, Aldershot GU11 1JX
(101)
Brook Green
240 Blythe Road, London W14 0HJ
(61)
Chiswick
440 Chiswick High Road, London W4 5TT
(163)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(261)
Ealing
41 The Broadway, London W5 2NP
(152)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(162)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(239)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(165)
Putney
167 Putney High Street, London SW15 1RT
(136)
South Norwood
11 High Street, London SE25 6EZ
(129)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(106)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(86)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(287)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(36)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(144)

Make an Enquiry