• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

Mar 14,2013
Minithumbup
By: 'Sherrelle'
Mar 14,2013
0 people found
this helpful
I have been dealing with Andrew for approximately 2 years as I regualary rent properties via him. In my experience he never fails, I have found him to be honest, reliable and straight to the point. He works rapidly and always keeps me up to date ...
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Was this helpful? Yes
Mar 14,2013
Minithumbup
By: 'abi and dario'
Mar 14,2013
0 people found
this helpful
We had s very positivr experience with townends in putney...after visiting all estate agents in putney (around 12) townends lined us up a viewing straight away. This was organised by harry pearson and we were taken to the property by erol dogruel... unfortunately this property ...
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Was this helpful? Yes
Mar 14,2013
Minithumbup
By: 'Janice (Janey) Groth'
Mar 14,2013
0 people found
this helpful
What a surprise we had when John rang us (in South Africa) in response to our e mail. He introduced himself and asked relevant questions about the property. Within a few days he had viewed the property, taken photos and arranged to have it advertised ...
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Was this helpful? Yes
Mar 13,2013
Minithumbup
By: 'GulvinLoz'
Mar 13,2013
0 people found
this helpful
Having had 5 agents around to value my house, Matthew stood out from the rest- honest & friendly, informative & personal. Planning to move back into my home in 3/4 years tenant quality was of upmost importance which he most certainly took onboard, delighted he managed to ...
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Was this helpful? Yes
Mar 13,2013
Minithumbup
By: 'Long'
Mar 13,2013
0 people found
this helpful
Very positive and knowledgeable agent(s). Excellent contact and service throughout the process. Result was a smooth and satisfying experience....
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Mar 13,2013
Minithumbup
By: 'Marikie Treadwell'
Mar 13,2013
0 people found
this helpful
I received good customer care; my phone calls and emails were responded to without any unnecessary delays. Simon was efficient, always helpful and friendly - much appreciated. It was a pleasure dealing with him throughout the process. Thank you!...
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Was this helpful? Yes
Mar 13,2013
Minithumbdown
By: 'dee9'
Mar 13,2013
1 people found
this helpful
I was dealing with Townends for renting a property. They showed me the property, it was a short visit. I didn\'t find it really good but it was in my budget. They called me up regularly but I didn\'t show much interest. After ...
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What agent could do to change your mind?
They could have either shouted initially that they couldn\'t provide a dryer, I could have simply rejected the house or could have shown some decency to stick to their words.
Attached Files
Was this helpful? Yes
By: Townends Estate Agents
Mar 14, 2013
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view of resolving your concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email jhenenwebber@townends.co.uk. Kind Regards James Henon-Webber Lettings Operational Director ...
Mar 12,2013
Minithumbup
By: 'salvatore ippolito'
Mar 12,2013
0 people found
this helpful
Townends 10/18 Station Road North Egham office (Lorna Sanders) handled my property extremely efficiently, knowledgeable and professionally from start to finish. Very impressed with Lorna Sanders. As a result, Lorna is now selling another house for me.. no sales talk just results.. if you want you ...
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Was this helpful? Yes
Mar 12,2013
Minithumbup
By: 'jackstarliner'
Mar 12,2013
0 people found
this helpful
Shane (I forgot to get his surname) was professional, enthusiastic and a great personality. Even though the property above that I looked at was not quite right and he did advise me in advance, it was I who insisted on seeing it (stubborn....lol), I ...
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Was this helpful? Yes
Mar 12,2013
Minithumbup
By: 'Bruno R'
Mar 12,2013
0 people found
this helpful
I only have a word to describe Diane and her team (efficient) during my flat purchase experience, and event after when I needed to let my flat they really help and produced the right tenants , I can only said Townends in Croydon have a very ...
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Was this helpful? Yes
Mar 12,2013
Minithumbup
By: 'Afshan'
Mar 12,2013
0 people found
this helpful
It has been a pleasure working with Townends. I began looking for my new flat a month ago and the agency helped me find a new place in less than 2 weeks time. More importantly, the property was exactly what I was looking for. I would ...
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Was this helpful? Yes
Mar 12,2013
Minithumbup
By: 'Mike M'
Mar 12,2013
0 people found
this helpful
The gas boiler failed at 1945 last night (temp outside -2 degC). I rang the Tenant\'s Emergency Out of Hours HelpLine and left a message, more in hope than expectation. Within 5 minutes I had a return call, from a very pleasant but professional member of ...
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Was this helpful? Yes
Mar 12,2013
Minithumbdown
By: 'Medea Dingo'
Mar 12,2013
0 people found
this helpful
When we were looking for a property to rent, and we needed it in a hurry to secure a place at the right school for my oldest, we found one we liked in the Townends window. The agent who showed us around then claimed the \...
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What agent could do to change your mind?
Employ honest workers and remember it\'s people\'s lives you\'re dealing with. and in today\'s current insanity, you might be well advised that renters these days are just as likely to be educated, middle class people who can see through the bull, and expect to be treated with the same respect and equanimity as buyers.
Attached Files
Was this helpful? Yes
By: Townends Estate Agents
Mar 14, 2013
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view of resolving your concerns. In order to do this, there is additional information such as your name and contact details that I require, therefore please feel free to contact me personally by email klebrasse@townends.co.uk. Kind Regards Karl Le Brasse Lettings Director ...
Mar 11,2013
Minithumbup
By: 'Arthur'
Mar 11,2013
0 people found
this helpful
TO THE EDITOR: I am sure this is too long; please edit it as you wish. Harry Dunne and Harry Patterson each presented a property to me. Both were professional, friendly, knowledgeable, and quickly found out and advised me of the answers to the odd ...
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Was this helpful? Yes
Mar 11,2013
Minithumbup
By: 'Ron'
Mar 11,2013
0 people found
this helpful
I really liked to work with Townends letting agency.Staff was very friendly and polite. They helped to find a very nice tenant and I liked the way they work.I really recommend his agency!...
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Was this helpful? Yes
Mar 11,2013
Minithumbup
Erol Dogruel
By: 'Pete'
Mar 11,2013
0 people found
this helpful
From day 1 through to let, Erol, Stephen and the team at Townends Putney were honest, professional, responsive and keen to ensure my property was let to the best posible tenants on the best possible terms. I found the service excellent with all elements expedited quickly ...
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Was this helpful? Yes
Mar 11,2013
Minithumbup
By: 'PSB'
Mar 11,2013
0 people found
this helpful
Emily Harrison, Pre-tenancy Co-ordinator, has been a great pleasure to deal with. Upon sending me a pre-tenancy offer letter, there was a clause which had never been mentioned to me and something that I would not have agreed to. I called Emily immediately to inform ...
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Was this helpful? Yes
Mar 11,2013
Minithumbup
By: 'Nadine'
Mar 11,2013
0 people found
this helpful
The service was excellent and all staff we dealt with were helpful and answered all our questions. It was a very quick turnaround!...
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Was this helpful? Yes
Mar 10,2013
Minithumbup
By: 'Mrs Chaffe'
Mar 10,2013
0 people found
this helpful
The service provided by Rob and the team at Townends was very good. We sold our property very quickly due to the number of potential buyers that they had managed to get to view our property. Rob kept us up to date regularly on the ...
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Was this helpful? Yes
Mar 10,2013
Minithumbup
Erol Dogruel
By: 'Jeff'
Mar 10,2013
0 people found
this helpful
Erol & Stephen came out to the flat and were very honest about what rents I could expect and ket me up to date on the potential clients and gave me the honest feedback. Once they had someone make an offer they were on the ...
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Was this helpful? Yes
Mar 09,2013
Minithumbup
By: 'Adele'
Mar 09,2013
1 people found
this helpful
I popped into Townends Northfields along with other numerous estate agents in the area to help me find a property. Townends were genuinely interested in helping me search for the ideal property. Billy listened to my requirements and suggested several properties to go and view. ...
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Was this helpful? Yes
Mar 08,2013
Minithumbup
By: 'Jacky Staff'
Mar 08,2013
0 people found
this helpful
We used Sunbury Townends when we first bought our property 7 years ago so it only made sense to go back to them when we wanted to sell the property. And glad we did! Rob was efficient, helpful and very knowledgeable. The sale took somewhat longer ...
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Was this helpful? Yes
Mar 08,2013
Minithumbup
By: 'Alex C'
Mar 08,2013
0 people found
this helpful
Michael has been really lovely and exceptionally helpful throughout our singing-up and moving process, and continues to be now that we have moved. He\'s really gone above and beyond- from showing us properties late on a Saturday evening to dropping our keys round when ...
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Was this helpful? Yes
Mar 08,2013
Minithumbup
By: 'Andrea'
Mar 08,2013
0 people found
this helpful
I recently sold and purchased through Townends at Sunbury. I have to say that the service I received was exceptional. I would like to thank Chad, Rob and Harrison for always being on the ball and never missing an opportunity to get in touch with ...
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Was this helpful? Yes
Mar 08,2013
Minithumbup
By: 'Ahsan Ellahi'
Mar 08,2013
0 people found
this helpful
Lisa was acting on behalf of the vendor of the proerty. I found her very responsive, intelligent and professional. She helped all involved in the process by keeping the transaction moving forward as there were various diffciult complications along the way....
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Was this helpful? Yes
Mar 08,2013
Minithumbdown
By: 'UnhappyTenant'
Mar 08,2013
2 people found
this helpful
From the moment Townends took my security deposit they were an absolute nightmare. Townends fees were much higher than other agents fees and these costs were not explained me prior to my holding deposit being taken. After complaining about the fees which are absolutely ridiculous ...
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Was this helpful? Yes
By: Townends Estate Agents
Mar 08, 2013
View all comments (1)
I am really sorry to read this comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters with a view of resolving the concerns. In order to do this, there is additional information such as your name and the address of the property that I require, therefore please feel free to contact me personally by email lmcneal@townends.co.uk or call 01932 736553. Kind Regards Luticha McNeal Director of Property Management ...
Mar 06,2013
Minithumbup
By: 'Hetty'
Mar 06,2013
0 people found
this helpful
Andy and his team were very proactive from the point of marketing our property right up to exchange of contracts, and really did everything they could to get to exchange when things seemed to be dragging with our purchaser. They are friendly, hardworking and very ...
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Was this helpful? Yes
Mar 06,2013
Minithumbup
By: 'Soumik'
Mar 06,2013
0 people found
this helpful
Overall performance of Jessica: Excellent Response Time: Excellent (very prompt) Resolution of issues: Again, very prompt Negotiation: Well facilitated Property Viewing: As many times as requested Qualitative: Very satisfied with Jessica\'s handling of the overall tenancy deal on behalf of Regents. She has been ...
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Was this helpful? Yes
By: Regents Estate Agents
Mar 11, 2013
View all comments (1)
Dear Soumik, Thank you for posting your positive review. At Regents we work really hard to do things differently for our clients and aim to ensure that they all receive a level of service that is second to none. I am delighted to hear that in your case we succeeded and we will make sure that your comments are passed on to Jessica as I know she will greatly appreciate this feedback. We are a local agent who values repeat business and relies heavily on word of mouth recommendations so ...
Mar 05,2013
Minithumbdown
By: 'X123'
Mar 05,2013
2 people found
this helpful
Insanely rude and incompetent. Ridiculous administration fees - to do what exactly? Ben was ridiculously big headed with a chip on his shoulder, and gives off the impression of a typical estate agent. Rude, arrogant and pushy. As for Adam Webber - a "manager&...
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What agent could do to change your mind?
Nothing. Nothing likable about this pair.
Attached Files
Was this helpful? Yes
By: Bb
Apr 06, 2013
View all comments (2)
I agree with this comment. Terrible to work with and extortionate fees totally unjustified. So much so that I am considering reporting them to the property ombudsmen and the trading standards. Agree about Ben too. ...
Mar 05,2013
Minithumbup
By: 'Ms Carrie Kirk'
Mar 05,2013
0 people found
this helpful
I found the estate agent very helpful, Coner Reynalds was very pleasent when i went to look at the house and answered any question i had . When everything was going through if i didnt understand something they were alway happy to answer any questions. Everything ...
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Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1078 96 642 16 489 8 109 30

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13

Englefield Green, TW20

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(66)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(284)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(137)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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