At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

Feb 08,2017
Minithumbup
By: 'Martin'
Feb 08,2017
0 people found
this helpful
Very good generally, It was a bit unfortunate that I think I had about 3 different people leave during the few months it took to sell my property. High staff turnover maybe as they don't feel valued? There was a period when I didn't get any ...
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Comment on agent fees
Competitive.
Was this helpful? Yes
Feb 06,2017
Minithumbup
By: 'Melissa Hopper'
Feb 06,2017
0 people found
this helpful
Dealt with both Clint and Adeel and both were very professional and kept me in the loop with regular updates. The flat took a little longer than expected to rent but due to the Christmas break it wasn't surprising, however I was confident they would ...
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Comment on agent fees
good
Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'Jaye'
Feb 03,2017
0 people found
this helpful
Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'Mark Anthony'
Feb 03,2017
0 people found
this helpful
Great friendly and professional service from Raegan very knowledgeable and very helpful always willing to help with any questions or problems keeps you updated ether by phone or email and very reliable....
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Comment on agent fees
Very happy with the Agents fees very competitive.
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Feb 02,2017
Minithumbup
By: 'Ghazal'
Feb 02,2017
0 people found
this helpful
I have recently received great customer service from this branch of Townends specially Louis Byrne who followed my process of moving in regularly....
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Feb 01,2017
Minithumbup
By: 'Karen'
Feb 01,2017
0 people found
this helpful
Clint, has been very helpful and supportive through the process. Being able to contact him via WhatsApp really helped as I am not always able to take calls and it meant we could talk outside of regular work hours. Friendly, professional and kept us in ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
By: 'Paige'
Jan 31,2017
0 people found
this helpful
Amie was fantastic in helping us move she's been so easy to talk to and really helpful. She made us feel at ease after a bad experience and is very good at her job. Thank you!! Katie also helped us along when Amie was not ...
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Comment on agent fees
Fees were quite expensive.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By: 'Robert S'
Jan 30,2017
2 people found
this helpful
Mark and the team and Townends in Englfield Green provided a first class service with excellent communication and updates throughout the transaction, I would highly recommend this team in buying/selling property....
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Comment on agent fees
Very competitive for the service provided
Was this helpful? Yes
Jan 26,2017
Minithumbup
By: 'JessNagy96'
Jan 26,2017
0 people found
this helpful
During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In ...
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Comment on agent fees
High but negotiable
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Jan 26,2017
Minithumbup
By: 'James'
Jan 26,2017
1 people found
this helpful
Very quick and efficient; viewed potential let at short notice after work and then when offer was phoned through it as dealt with and submitted within 30 mins, which meant that ours was the first received by the landlords and subsequently accepted. Aaron has also been ...
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Comment on agent fees
Good, the standard quote seemed high but this was adjusted to a lower rate before we had a chance to even question it
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Jan 26,2017
Minithumbup
By: 'Mr and Mrs Hutton'
Jan 26,2017
0 people found
this helpful
Selling my house and buying a new one with Townends was an almost stress free experience which I have been told is very rare. I can only say that nothing was too much trouble for them and if I was selling or buying again, I ...
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Comment on agent fees
Can you pay too much for excellent service.
Was this helpful? Yes
Jan 24,2017
Minithumbup
By: 'Rameez M'
Jan 24,2017
0 people found
this helpful
Katie and Amie have made this entire ordeal extremely hassle free and smooth with their excellent advice and proactive, prompt and professional work manner. It wasn't the easiest task to start finding a new home straight after the festive period and with a tight deadline. ...
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Comment on agent fees
Steeper than some but you get what your paying for. The staff are always one step ahead and prepared. Excellent team and worth every penny.
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Jan 20,2017
Minithumbup
By: 'Tamara'
Jan 20,2017
0 people found
this helpful
I instructed Robert at the end of last year, and his team worked hard and fast to find me suitable tenants. I have worked with him before and have appreciated his straight-talking advice. He doesn't lure you in with false promises. He understands the market ...
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Comment on agent fees
The fees were competitive.
Was this helpful? Yes
Jan 18,2017
Minithumbup
By: 'Marcus'
Jan 18,2017
1 people found
this helpful
Ben undertook the photographs and marketing of our property. He promoted the property well and dealt with buyers professionally. Ben was also really good at managing purchasers who had unrealistic expectations of post Brexit properties....
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Comment on agent fees
No comment
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Jan 17,2017
Minithumbup
By: 'Bhinder'
Jan 17,2017
0 people found
this helpful
Hi my name is Mr Bhinder landlord of 4 west lodge tw15 1rs I wound like mention how impressed i was with the member of staff at towndends who sorted out my new contract.. Amie Squares and Katie d-imperio are both very good at there jobs ...
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Comment on agent fees
good
Was this helpful? Yes
Jan 16,2017
Minithumbup
By: 'Magnus'
Jan 16,2017
0 people found
this helpful
Mohamed was great, showing us a wide variety of properties. Afterwards we struggled a bit to decide which type of property we most wanted, but as soon as we'd decided, placing an offer and getting the paperwork sorted with Robert was a breeze....
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Jan 16,2017
Minithumbup
By: 'Laurence Slater'
Jan 16,2017
0 people found
this helpful
I have been dealing with Elle Lawrance at Townends in Woking and have received excellent service. Each time II've contacted her she's responded quickly and efficiently by both phone and email and has been a pleasure to deal with. She represents Townends extremely well....
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Jan 13,2017
Minithumbup
By: 'Rob'
Jan 13,2017
0 people found
this helpful
My partner and I have had a great service from Michael from start to finish. He was professional and personal and was very proactive in helping us sell our flat and buy our new home. I would highly recommend using Townends in Staines....
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Comment on agent fees
Reasonable. About par for the course.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By: 'Vern'
Jan 11,2017
0 people found
this helpful
Well , where do I start ! Michael Sharp treated my wife and I with his full support from start to the end during our first property purchase . Michael provided us with full transparency, guidance , support , expertise throughout the process which put us at ease and offered ...
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Comment on agent fees
Fair .
Was this helpful? Yes
Jan 11,2017
Minithumbup
By: 'Taylor Fordyce'
Jan 11,2017
2 people found
this helpful
We, the sellers' solicitors found the sales team to be positive and proactive. It was quite refreshing. We would certainly recommend them to a client looking to sell who is without an agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 10,2017
Minithumbup
By: 'Susan & Ian Kettles'
Jan 10,2017
0 people found
this helpful
Chad is a true professional and we felt confident that he would do his utmost to sell our property and keep us informed until the end and he did not disappoint! The rest of the staff that assisted us were all very helpful and efficient ...
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Comment on agent fees
Generally, we wish they were not so high!
Was this helpful? Yes
Jan 10,2017
Minithumbup
By: 'Viv & John'
Jan 10,2017
0 people found
this helpful
We had a brilliant service from Chad, Rob and Emma. Always answered our emails quickly with any questions we had from start to finish. Would definitely recommend using them. Also all of them were very helpful and friendly....
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Comment on agent fees
Fees comparable with all Estate Agents.
Was this helpful? Yes
Jan 09,2017
Minithumbup
By: 'Nadine'
Jan 09,2017
0 people found
this helpful
It is lovely to deal with Robert in Townends agency in Ealing. Robert is very professional and helpful, he assisted me and followed my case , although it was a bit complicated .He cares about the well-being of his clients and is always ready to give ...
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Jan 09,2017
Minithumbup
By: 'Chertsey Lane Sale'
Jan 09,2017
0 people found
this helpful
Michael was excellent in selling my flat in Staines. i would highly recommend him if you want a professional service during the sale as he deals with the solicitors throughout the process and keeps you well informed....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
By: 'Mr a.Stanley'
Jan 06,2017
0 people found
this helpful
Found Arthur Beaney to be very professional and helpful through out our move all went very smooth through out. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbdown
By: 'Richard and Kate'
Jan 06,2017
3 people found
this helpful
These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and ...
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By: allAgents
Jan 09, 2017
View all comments (1)
Note from allAgents : +++++++++++++++++ Hello 'Richard and Kate' With reference to your mention of Agents Featured reviews. These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are. The 'Featured Reviews' are a included feature of a support pa ...
Jan 04,2017
Minithumbup
By: 'Steve'
Jan 04,2017
2 people found
this helpful
Mark was brilliant. Gave me a realistic valuation - that I was happy with - and sold the flat in challenging market conditions very quickly. Delighted!...
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Comment on agent fees
In line with the competition.
Was this helpful? Yes
Jan 03,2017
Minithumbup
By: 'Matt'
Jan 03,2017
2 people found
this helpful
Just wanted to say a big thank you to the team for all there efforts and quick sale of my late father's house, the team were very kind and helped out in every aspect....
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Jan 03,2017
Minithumbup
By: 'R. & J. Rudd'
Jan 03,2017
2 people found
this helpful
Mark Shepard of Townends (Englefield Green) got more potential buyers to view our property than the other agent we used and manage to find us a buyer in a relativity short time. The service provided provided from the branch was excellent and they always 'went ...
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Comment on agent fees
Agent's Fees were very reasonable
Was this helpful? Yes
Dec 23,2016
Minithumbup
By: 'Dean'
Dec 23,2016
0 people found
this helpful
Chris sets the standard of how an estate agent should handle their clients. He has been a superb communicator, always providing updates and dealing with inquiries the moment they arise. If you're looking to buy a property around Chertsey and the surrounding areas, speak to ...
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Comment on agent fees
Not applicable as the buyer
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
807 25 1079 97 644 16 490 8 110 30

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13

Englefield Green, TW20

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(67)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(104)
Regents Staines
142-144 High Street, Staines TW18 4AH
(285)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(138)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(38)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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