• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

Feb 24,2017
Minithumbup
Erol Dogruel
Sam Fard-Manesh
By: 'Dr. A. Toutounchi'
Feb 24,2017
1 people found
this helpful
I was very impressed how quickly they managed to let my flat the first time I used Townends a couple of years ago. So went back to them when my tenant moved out. Again they managed to find a suitable tenant within a week. The ...
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Comment on agent fees
competitive
Was this helpful? Yes
Feb 24,2017
Minithumbup
Richard Hawes
By: 'Kate'
Feb 24,2017
0 people found
this helpful
Richard was very proactive and got viewings booked in and a tenant found extremely quickly. He communicated regularly and gave sound advice....
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Comment on agent fees
A competitive price.
Was this helpful? Yes
Feb 23,2017
Minithumbup
By: 'Charles K'
Feb 23,2017
1 people found
this helpful
Absolutely brilliant and fantastic customer service from Clint Amfo. We had a few problems (mostly minor but one major) from the onset with the rented property we moved in to just over 2 weeks ago. I immediately reported them all to Clint who then coordinated everything ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
Jo Payne
By: 'Heather Williams'
Feb 23,2017
0 people found
this helpful
The branch co-ordinator was very professional and helpful and always went out of her way to make sure the sale of my property went smoothly. I would recommend her to all my family and friends...
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Was this helpful? Yes
Feb 22,2017
Minithumbup
Raegan Cosstick
By: 'J Chong'
Feb 22,2017
0 people found
this helpful
Raegan is always helpful, friendly and very efficient for the past few years. She is very quick to respond to my request regards to sorting my tenant's query and always keeps me informed. Overall, Regents has proved themselves high standard, please keep it up. Thank ...
read full review
Comment on agent fees
Reasonable and can be negotiable.
Was this helpful? Yes
Feb 22,2017
Minithumbup
By: 'Gary Knock'
Feb 22,2017
0 people found
this helpful
I recently started a property search looking to rent a place close to my work and family and was quickly shown a selection of amazing properties that all fitted and met my criteria, Daniella at Townsend's quickly found my perfect location and property I had ...
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Was this helpful? Yes
Feb 22,2017
Minithumbup
Raegan Cosstick
By: 'Melissa_jones'
Feb 22,2017
0 people found
this helpful
Couldn't ask for a better person to help us. She has been great at getting back to me and sorting issues I have had with my flat. Don't think I will go with another estate agents again, regents has definitely made my life easier thanks ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
Nadine Clappison
By: 'Dave L'
Feb 22,2017
0 people found
this helpful
I was very impressed from my first meeting with Daniel who progressed 5 viewing of my rental property within the first 24 hours...to first meeting Nadine who has been extremely helpful from contact calls to keep me informed regularly of updates and potential viewings. Nothing has ...
read full review
Was this helpful? Yes
Feb 21,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'The Blyfields'
Feb 21,2017
2 people found
this helpful
Our purchase was to say the least not the most straightforward due to problems with our sale. We took 7 months to finally get there. Mark stayed with us every step of the way, kept positive and somehow kept our vendorhappy....
read full review
Comment on agent fees
Not applicable for this branch as only buying
Was this helpful? Yes
Feb 21,2017
Minithumbup
Louis Byrne
Robert McPeake
By: 'Alex'
Feb 21,2017
0 people found
this helpful
Townends Northfields, especially Louis Byrne and Robert McPeake, were very helpful at enabling us to rent our first flat. We had initially enquired about another property, but were told it had already been let. They provided an alternative to suit our budget and needs and ...
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Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Elizabeth'
Feb 20,2017
0 people found
this helpful
Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 18,2017
Minithumbup
By: 'Jo S, Guildford'
Feb 18,2017
0 people found
this helpful
Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
read full review
Comment on agent fees
I was the purchaser
Was this helpful? Yes
Feb 18,2017
Minithumbdown
By: 'Ilija'
Feb 18,2017
1 people found
this helpful
Failed to answer 5 emails or return calls .Did not arrange viewing of my rental property as discussed .Appalling service and dishonest in his intentions...
read full review
Was this helpful? Yes
Feb 17,2017
Minithumbup
Raegan Cosstick
By: 'D'
Feb 17,2017
0 people found
this helpful
V helpful and able to answer any question fired at her and kept me informed throughout the whole process. Would V much recommend...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
By: 'Huntley Close Management'
Feb 17,2017
0 people found
this helpful
Riya was exceptionally helpful. Regents were the only agent in the Staines area who were willing to help on the day when a property was being Bailiffed. Regents got us out of a real problem by being present on the day. She was persistent and ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 15,2017
Minithumbup
Robert McPeake
By: 'Michael'
Feb 15,2017
0 people found
this helpful
Robert was persistent and managed to secure a corporate tenant for us at a good rate despite facing challenging relocation agent demands....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Feb 15,2017
Minithumbup
Robert McPeake
By: 'Daisy'
Feb 15,2017
0 people found
this helpful
The staff and their colleagues arranging lettings always take care to find good tenants and manage the process very well....
read full review
Comment on agent fees
Very competitive and reasonable
Was this helpful? Yes
Feb 14,2017
Minithumbup
By: 'Neil'
Feb 14,2017
0 people found
this helpful
Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it. Despite this, Kathleen did everything she could and has always been ...
read full review
Comment on agent fees
High but negotiable
Was this helpful? Yes
Feb 13,2017
Minithumbup
By: 'Anonamous'
Feb 13,2017
1 people found
this helpful
Daniel helped us buy our first home, he was polite and very helpfull we have dealt with quite a few agents in the woiking area and Daniel seems like one of the best...
read full review
Comment on agent fees
nonr
Was this helpful? Yes
Feb 10,2017
Minithumbup
Richard Hawes
By: 'G Hughes'
Feb 10,2017
0 people found
this helpful
Extremely helpful and was very quick to respond to any queries that I had throughout the process. Richard is highly recommended....
read full review
Comment on agent fees
Agents fees were fair for the level of service received.
Was this helpful? Yes
Feb 10,2017
Minithumbup
Brett Foulser
Joseph Lynch
By: 'Pam'
Feb 10,2017
0 people found
this helpful
Used regents for a second time as usual Brett very polite and professional. Joe was equally as polite and full of enthusiasm. If still in area would use again....
read full review
Comment on agent fees
Fees average
Was this helpful? Yes
Feb 09,2017
Minithumbup
Louis Byrne
By: 'Fayna'
Feb 09,2017
0 people found
this helpful
Great at dealing with people, capable of solving problems, understands customer's concerns. Would definitely recommend to other prospective tenants....
read full review
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Adam Olszanski'
Feb 08,2017
0 people found
this helpful
Overall a very positive experience, seamless, fast and easy process. I can recommend Townsends to any future tenants in the UK....
read full review
Was this helpful? Yes
Feb 08,2017
Minithumbup
Ryan Stevens
By: 'Martin'
Feb 08,2017
0 people found
this helpful
Very good generally, It was a bit unfortunate that I think I had about 3 different people leave during the few months it took to sell my property. High staff turnover maybe as they don't feel valued? There was a period when I didn't get any ...
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes
Feb 06,2017
Minithumbup
By: 'Melissa Hopper'
Feb 06,2017
0 people found
this helpful
Dealt with both Clint and Adeel and both were very professional and kept me in the loop with regular updates. The flat took a little longer than expected to rent but due to the Christmas break it wasn't surprising, however I was confident they would ...
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'Jaye'
Feb 03,2017
0 people found
this helpful
Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
read full review
Comment on agent fees
very good, she reduced them for us.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Raegan Cosstick
By: 'Mark Anthony'
Feb 03,2017
0 people found
this helpful
Great friendly and professional service from Raegan very knowledgeable and very helpful always willing to help with any questions or problems keeps you updated ether by phone or email and very reliable....
read full review
Comment on agent fees
Very happy with the Agents fees very competitive.
Was this helpful? Yes
Feb 02,2017
Minithumbup
Louis Byrne
By: 'Ghazal'
Feb 02,2017
0 people found
this helpful
I have recently received great customer service from this branch of Townends specially Louis Byrne who followed my process of moving in regularly....
read full review
Was this helpful? Yes
Feb 01,2017
Minithumbup
By: 'Karen'
Feb 01,2017
0 people found
this helpful
Clint, has been very helpful and supportive through the process. Being able to contact him via WhatsApp really helped as I am not always able to take calls and it meant we could talk outside of regular work hours. Friendly, professional and kept us in ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
Amie Squire
Katie D'Imperio
By: 'Paige'
Jan 31,2017
0 people found
this helpful
Amie was fantastic in helping us move she's been so easy to talk to and really helpful. She made us feel at ease after a bad experience and is very good at her job. Thank you!! Katie also helped us along when Amie was not ...
read full review
Comment on agent fees
Fees were quite expensive.
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1078 96 642 16 489 8 109 30

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13

Englefield Green, TW20

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(66)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(284)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(137)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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