• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 


Properties for sale
Properties for rent
Jul 29,2016
Minithumbup
Michael Sharp
Nicola Elson
By:
Jul 29,2016
0 people found
this helpful
I am happy to say that Micheal and Nicola, at the Staines branch, were both professional and prompt during the whole process....
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Jul 29,2016
Minithumbup
Daniella Rodrigues
By:
Jul 29,2016
1 people found
this helpful
First of all, I'd like to thank Daniella for helping my family find a property. She is very efficient. I just sent an email to ask for more details about the property that I am interested. She phoned me in just 5 or 10 minutes after I sent the email. It's amazing..... We went to view the property next day and decided to take the house and then she helped us complete all the documents..... The most important thing is that during the whole process she is always nice and smiling........
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Jul 29,2016
Minithumbup
Diane Armstrong
By:
Jul 29,2016
0 people found
this helpful
We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time to rent, income expectations etc. The tenancy was taken care of swiftly and with very little fuss. Would use again....
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Comment on agent fees
Slightly better than expected.
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Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
I had a very positive experience with Taylor. My expectation is usually 4/10 for an agent due to previous experiences but Taylor is way above the average of his peers. His strongest points are listening to your needs and finding the appropriate house to see. This was the first time ever when an agent actually convinced me to view a property I initially dismissed and ended up renting. Besides his communication skills Taylor also appears as a professional in front of his customers and goes the ext...
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Comment on agent fees
I always consider agent fees are absurdly high but for now there's not much choice out there.
Was this helpful? Yes
Jul 26,2016
Minithumbup
Daniella Rodrigues
By:
Jul 26,2016
0 people found
this helpful
I spoke with Daniella Rodrigues on the Wednesday morning , met her that afternoon , told her the house had been with another agent for 6 weeks with no movement , and challeneged her with finding tenants asap , within 24 hours she had 2 prospective tenants of the type i wanted ( family ) and signing with one now , I can"t thank her enough , very friendly but more importantly efficient....
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Jul 26,2016
Minithumbup
Daniella Rodrigues
By:
Jul 26,2016
1 people found
this helpful
Daniella has been the most helpful estate agent we spoke with after numerous calls to other estate agents. She took the time to walk through each property and showed me additional properties that had not been planned views which was extremely helpful in getting a feel for the properties on the market. Very quick to reply to emails and explained things very straight forward so they could be understood by non-estate agents....
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Comment on agent fees
Holding Fee is quite expensive but it does come out of security deposit to be paid anyway. Admin fees and referencing is similar to what I have had in the past.
Was this helpful? Yes
Jul 23,2016
Minithumbup
Diane Armstrong
By:
Jul 23,2016
1 people found
this helpful
Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given to them by Diane and all her front and back office staff. Diane is forceful, go-getting and professional and always prompt in response to queries. I always have confidence she is doing her best for me, her client....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 22,2016
Minithumbup
Ivan Moreira
By:
Jul 22,2016
0 people found
this helpful
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you guys....
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Comment on agent fees
Agent fees was reasonable for the services that i have received.
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Jul 22,2016
Minithumbup
Mohammed Islam
By:
Jul 22,2016
1 people found
this helpful
We've spent numerous weeks looking for a property to rent and tried a number of different letting agents viewing a variety of properties that weren't suitable for our needs. Townends listened carefully to what we were looking for and provided a number of suitable viewings. Mo went out of his way to help us make the right decision for our family. The process was efficient and Mo was clear, helpful and kind throughout....
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Comment on agent fees
The fees are quite high but in line with other agencies. We were given a discount as we were able to go through process quite quickly.
Was this helpful? Yes
Jul 22,2016
Minithumbup
Katie D'Imperio
By:
Jul 22,2016
0 people found
this helpful
Katie has been very helpful and efficient with dealing with all aspects of my first experience of being a landlord, so would highly recommend and company her to others....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
Great end to end service. Mo has been been so helpful and made us very comfortable throughout the process. We are impressed by the level of professionalism....
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Comment on agent fees
The fees are quite high but manageable
Was this helpful? Yes
Jul 22,2016
Minithumbup
Mohammed Islam
Colin Fosu
By:
Jul 22,2016
1 people found
this helpful
As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing as a stupid question. I also liaised with Colin again very professional and easy to talk to. Very very pleased with the service provided....
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Jul 22,2016
Minithumbup
Daniella Rodrigues
By:
Jul 22,2016
1 people found
this helpful
Daniella was very friendly, helpful and extremely fast helping me to rent a flat for my daughter. She replied to my e-mails immediately and called me on the phone as much as needed. I contacted other agencies before that who haven't replied at all or it took them a lot of time....
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Comment on agent fees
High
Was this helpful? Yes
Jul 22,2016
Minithumbup
Katie D'Imperio
By:
Jul 22,2016
0 people found
this helpful
James and Katie went above and beyond and found me the ideal tenant really quickly. Would highly recommend them to any landlord looking to rent out a property around the Sunbury area....
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Comment on agent fees
Very competitive - you get what you pay for!
Was this helpful? Yes
Jul 21,2016
Minithumbup
Diane Armstrong
Colin Fosu
By:
Jul 21,2016
1 people found
this helpful
I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally came across Townsend. From the moment I called to arrange a viewing, they were very helpful. When I met Colin Fosu, he was on time, professionally presented and very approachable. I didn't feel pressured or rushed at the viewing and he was very patien...
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Jul 21,2016
Minithumbup
Diane Armstrong
By:
Jul 21,2016
1 people found
this helpful
Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset to Townends. Thank you Diane...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
Was this helpful? Yes
Jul 21,2016
Minithumbup
Joanna Eden
Emilio Ascione
By:
Jul 21,2016
2 people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one. Responsive, professional, would recommend!...
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Jul 20,2016
Minithumbup
Daniella Rodrigues
By:
Jul 20,2016
2 people found
this helpful
Daniella was very helpful and professional throughout the process of finding our new home. We were in an unusual situation because we had to look for a property while we were away. After giving Daniella a general description of what we wanted, she contacted us as soon as she viewed a property that may interest us. We had to trust her judgment and were very pleased, as she really understood what we were looking for. Daniella has shown to be a very adaptable and flexible agent and we are very happ...
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Comment on agent fees
Her fees are good
Was this helpful? Yes
Jul 20,2016
Minithumbdown
By:
Jul 20,2016
1 people found
this helpful
I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office they are abysmal. They are rude, incompetent, pass false information to the Landlord, are riddled with hidden charges and genuinely don't give a ** about customer satisfaction. *** When it came to renewal they forgot to ask us whether or not we were moving out, to...
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Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
Was this helpful? Yes
By: Townends Team
Jul 25, 2016
View all comments (1)
Thank you for your feedback. So we can investigate this further, please can you email info@townends.co.uk with full details. Many thanks. ...
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense of humour and professionalism at all times. Jenna was very helpful reassuring my wife about financial matters in Taylor's absence. We look forward to a continuing good working relationship with Townends and the Landlord during our tenancy. On a ...
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Comment on agent fees
Can only compare with Dexters fees which seemed more.
Was this helpful? Yes
Jul 19,2016
Minithumbup
Diane Armstrong
By:
Jul 19,2016
2 people found
this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them. The openness and honesty of Diane helped make our decision that we wanted to work with Townends. After being let down by other agents that we had bookings for and were cancelled, Diane matched our needs with the perfect flat for a great price....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
Arthur Beaney
David Whittle
By:
Jul 19,2016
0 people found
this helpful
First class - not at all "pushy " xtremely polite, understanding and professional. Would certainly recommend these young men and their team....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
Adeel Hayat
By:
Jul 19,2016
1 people found
this helpful
First got shown one of the Propeties I'm currently occupying by Adeel who was well presented, respectful and very Professional. He then put in contact with Clint who was also very helpful and Professional. everything was done by the book and at no point was I regretting going with Townsend. I highly recommend these people and they made the whole very easy and stress free. Thanks Adeel and Clint for your help....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Aaron took over our search for a flat at a very difficult time, with deals falling through all around us. He found the right property at the right moment and somehow we overcame all the barriers that arose and the flat was ours!! Aaron was outstanding in his willingness to help and to do whatever was needed to make sure that we actually got the keys! I have no words string enough to recommend him as an agent and now as a friend....
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Comment on agent fees
NA
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or preoccupied!...
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Jul 18,2016
Minithumbup
Charles Nicholls
By:
Jul 18,2016
0 people found
this helpful
Charlie was a real pleasure to deal with during my flat purchase. He was extremely professional at all times and my frequent return visit requests was never too much trouble!...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 17,2016
Minithumbup
By:
Jul 17,2016
0 people found
this helpful
Daniel was professional throughout the whole renting process. The property he found for us met our needs and we are looking forward to moving in into this new cosy home....
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Comment on agent fees
Quite high
Was this helpful? Yes
Jul 16,2016
Minithumbup
Richard Bicknell
David Whittle
By:
Jul 16,2016
0 people found
this helpful
The level of service was good however I felf a little misleading in my particular situation over one of the two tenancy placements....
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Comment on agent fees
Too high. Plus in one of the situations these should have been reduced.
Was this helpful? Yes
Jul 15,2016
Minithumbup
Adeel Hayat
By:
Jul 15,2016
1 people found
this helpful
Adeel was very knowledgeable and he helped a lot providing a great selection of property viewings. I would strongly recommend him to anyone who is in the process of renting a new home. I'm very happy with the service provided....
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Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Highly impressive with the efforts Hish took to help in finding right property. There was hardly any other person from any other estate company who was so regular with calls & mails to know the updates and let me know current available properties. I believe this is excellent way to have a customer relationship. Good job and great approach Townends team.....
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Comment on agent fees
No Fees for this service
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
704 22 929 78 478 13 384 7 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot
130 Victoria Road, Aldershot GU11 1JX
(100)
Brook Green
240 Blythe Road, London W14 0HJ
(60)
Chiswick
440 Chiswick High Road, London W4 5TT
(162)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(261)
Ealing
41 The Broadway, London W5 2NP
(150)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(161)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(239)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(165)
Putney
167 Putney High Street, London SW15 1RT
(136)
South Norwood
11 High Street, London SE25 6EZ
(126)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(105)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(83)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(286)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(36)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(144)

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