• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

Mar 24,2017
Minithumbup
By: 'S Khaleque'
Mar 24,2017
0 people found
this helpful
For various reasons the sale of my flat took almost a year to complete. During that time I cannot fault the service I received from Simon Bright as my sales agent. He was incredibly patient, courteous, professional, helpful and always put my best interests first. ...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Mar 24,2017
Minithumbup
By: 'Shabir'
Mar 24,2017
1 people found
this helpful
This is the first time I've had contact with Aaron and he kept me well informed about about all negotiations. Very good and helpful....
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Comment on agent fees
I have been with Townends for more than three years and am very happy with the service.
Was this helpful? Yes
Mar 23,2017
Minithumbup
By: 'Emily Porter'
Mar 23,2017
0 people found
this helpful
Lee Woodward's management of my tenant's contract renewal was professional throughout. Her prompt, efficient and knowledgeable expertise was extremely helpful. We successfully renewed the tenancy within one week due to her guidance and commitment. It's been a pleasure doing business with her!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
By: 'Juliet'
Mar 23,2017
0 people found
this helpful
Words cannot express the support and expertise received from Simon during a very difficult time for myself and my family. Was kept updated and fully informed during the whole procedure and received a very satisfactory result in the end. For that reason I would recommend ...
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Mar 22,2017
Minithumbup
By: 'Sam Stock'
Mar 22,2017
0 people found
this helpful
We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
By: 'NEWTON'
Mar 20,2017
0 people found
this helpful
My review is in regards to Renewal Co-ordinator Lee Woodward, based at head office Byfleet in Surrey. I am a Landlord who has been with Townends for 5 years now. And i am so pleased and highly impressed with the work of Lee Woodward. She is ...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Terry Hall
By: 'Valerie'
Mar 20,2017
0 people found
this helpful
Terry was great! Gotmy house in the market with no hassle or fuss resulting in a quick sale - low fees for such a good service. Highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 20,2017
Minithumbup
Katie D'Imperio
By: 'mdp1'
Mar 20,2017
0 people found
this helpful
Katie has been excellent with availability, enthusiasm, and informative throughout two contracts with new Tenant's over the past six months....
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Comment on agent fees
There are probably cheaper around but in my experience they offer good value.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Matthew Clifford
By: 'Martyn'
Mar 17,2017
0 people found
this helpful
This is my second experience with Regents having purchased a property previously through the Staines branch. That experience led us to only approaching Regents to handle the sale of another property. With us living overseas, this presented an additional challenge for the Staines team, however ...
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Comment on agent fees
The agents fees were on par with others in the area.
Was this helpful? Yes
Mar 17,2017
Minithumbdown
By: 'Ilona'
Mar 17,2017
2 people found
this helpful
Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them. Firstly the few positives: - Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (...
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Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
Was this helpful? Yes
Mar 16,2017
Minithumbup
Matthew Clifford
Luke Garrod
By: 'amazing'
Mar 16,2017
0 people found
this helpful
throughout the buying process everyone was very responsive every time we called and always called back whenever they said they would. i would definitely use them again if needed....
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Comment on agent fees
good
Was this helpful? Yes
Mar 15,2017
Minithumbup
Mark Shepherd
By: 'Ian'
Mar 15,2017
2 people found
this helpful
Brilliant service in all the aspects involved in selling our house. Really appreciated rapport experienced with both Mark and Claire....
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Comment on agent fees
Very acceptable
Was this helpful? Yes
Mar 13,2017
Minithumbup
Sharon Sheehy
By: 'Michael'
Mar 13,2017
0 people found
this helpful
Sharon Sheehy and Richard Evans has to be the most remarkable pair of real estate agents not only at Townends but in London on a whole as our experience with them working nothing short of a miracle on our behalf and in record time to ...
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Comment on agent fees
The agent's fee were quite reasonable
Was this helpful? Yes
Mar 13,2017
Minithumbup
Erol Dogruel
By: 'Teni'
Mar 13,2017
1 people found
this helpful
The service was great and Erol answered all my queries in an efficient manner. I was very happy with the professionalism and friendly approach and would recommend using Townends. Thank you to Erol and the team....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'Angela Oakley'
Mar 10,2017
1 people found
this helpful
Daniella is extremely helpful, professional and has assisted in helping us find a property that suits and that is in an area that is idea for us....
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Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'Jim Harrison'
Mar 10,2017
0 people found
this helpful
Emma was very efficient and kept us informed through out the process She clearly cared about us and we felt confident she would act in our best interests...
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Comment on agent fees
fair
Was this helpful? Yes
Mar 08,2017
Minithumbdown
Katie D'Imperio
Amie Squire
By: 'Cumbernauld'
Mar 08,2017
0 people found
this helpful
Both Katie and Amie have been very professional throughout the process of finding my new tenants. Kept me informed and updated during the viewing process and gave professional advice when needed. Would recommend both Katie and Amie if you are looking for a local agent....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Joanna Eden
By: 'Gordo'
Mar 06,2017
0 people found
this helpful
On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture. Joanna suggested a suitable property and we visited it the next day - it was perfect. I agreed ...
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Comment on agent fees
good
Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'Rachel'
Mar 03,2017
0 people found
this helpful
Dan has been amazing through the whole process. From the first of many viewings not only on this house but a couple of others I saw too. Always on hand with a bit of advice and to answer all my questions. He has made the ...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Sam Fard-Manesh
Erol Dogruel
By: 'Tara McDonald'
Mar 02,2017
3 people found
this helpful
I cannot recommend Townends highly enough. Sam has been responsible for letting my flat, which involved a lot of complications and dramas, which he dealt with in a really professional and calm way and really made me feel that my property is in safe hands ...
read full review
Comment on agent fees
As mentioned, slightly higher than other agencies - but utterly worth it.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Raegan Cosstick
By: 'Kumar'
Mar 02,2017
0 people found
this helpful
Very helpful, helped me with all the answers and managed to get all answers from landlord. Thanks for all help help Raegan....
read full review
Was this helpful? Yes
Mar 02,2017
Minithumbup
Kevin Oti-Akenten
By: 'Catriona'
Mar 02,2017
0 people found
this helpful
Kevin was incredibly helpful throughout, keeping me up to date with new properties on the market and showing me everything possible. Nothing seemed like too much trouble and I appreciated his charisma and help from start to finish....
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Sam Fard-Manesh
By: '3 Bs'
Mar 02,2017
2 people found
this helpful
Had good experience with Sam. He listened to our expectations and found the best property for us. Him and his team managed to help us to move in within a few days. Highly recommended by us....
read full review
Comment on agent fees
In line with other agents
Was this helpful? Yes
Feb 28,2017
Minithumbup
Joanna Eden
By: 'Barlows'
Feb 28,2017
0 people found
this helpful
From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently. We would definitely recommend ...
read full review
Comment on agent fees
Seemed fair but an awful lot of add ons !
Was this helpful? Yes
Feb 28,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Jitka'
Feb 28,2017
0 people found
this helpful
The agent was proactive and forthcoming toward my needs and demands offering solutions to my situation. She was also answering my questions regarding the rent. However, the breakdown of the money needed to pay upfront could have been explained more clearly and in more professional ...
read full review
Comment on agent fees
Fees should be lower.
Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'Fitzgerald'
Feb 28,2017
0 people found
this helpful
Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
Feb 28,2017
Minithumbup
By: 'Jo'
Feb 28,2017
0 people found
this helpful
We bought our house from Daniel when he worked at a different branch. He was so helpful and helped us every step of the way. He was very professional and efficient, and I am very grateful for all the help....
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Was this helpful? Yes
Feb 27,2017
Minithumbup
Katie D'Imperio
By: 'Hitomi'
Feb 27,2017
0 people found
this helpful
This is my second time Katie looked for tenants after previous tenants moved out she is very through and understanding, very easy to talk to over the phone. She explains well if something I don't understand and gives me good advice. I can pick up ...
read full review
Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Feb 26,2017
Minithumbdown
Richard Hawes
By: 'Celso Rocha Jr'
Feb 26,2017
0 people found
this helpful
Richard is a great professional. He assisted my wife and I finding the right property. Richard always replies our questions promptly as well as sorting everything we need....
read full review
Was this helpful? Yes
Feb 25,2017
Minithumbdown
Robert McPeake
Zuzanna Pilarczyk
By: 'AC'
Feb 25,2017
0 people found
this helpful
I am a portfolio landlord and used Townends Ealing branch for the first time, following a disappointment from another local agent. Robert and Zuzanna were relentless in finding a suitable tenant and ensuring a successful completion, supported by an efficient admin all within a week! ...
read full review
Comment on agent fees
Robert is approachable and competitive. The fees were as agreed with no shocks and surprises.
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1079 96 642 16 489 8 109 30

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13

Englefield Green, TW20

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(67)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(284)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(137)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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