• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Apr 03,2017
Minithumbup
Bethany McColl
Richard Hawes
By: 'Beth & Richard amazing help'
Apr 03,2017
0 people found
this helpful
My mother and me got amazing help from Beth, as first time renting she explained and really guided us to getting our new lovely home. Amazing team and support from Beth & Richard. Thanks again....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Raegan Cosstick
Nadine Clappison
By: 'Jayde'
Apr 03,2017
0 people found
this helpful
Extremely helpful with my renewal this year - always quick to respond and very efficient and knowledgable making the process very quick and painless ! Would recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
By: 'Esther W'
Apr 03,2017
0 people found
this helpful
Simon Bright is a legend! He is incredibly knowledgeable and experienced, switched-on, professional, insightful, dedicated, whilst at the same time being patient, understanding and reassuring (and just generally lovely). I experienced a series of unfortunate events (to put it mildly) selling my flat, and there is no one I would rather have had on my side through it all. Forget everything you think you know about estate agents! I cannot recommend Townends highly enough....
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Comment on agent fees
Fantastic value
Was this helpful? Yes
Apr 03,2017
Minithumbup
Ryan Stevens
By: 'Furai'
Apr 03,2017
0 people found
this helpful
Ryan gave me the highest of four valuations for my property. I did not expect to achieve that, but in fact I have achieved more than I would have expected, and am very happy with the result. I was kept well informed on proceedings, and Ryan worked hard to expedite matters when proceedings dragged....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2017
Minithumbup
Jo Payne
By: 'Shaun'
Apr 01,2017
0 people found
this helpful
The staff were always polite and very helpful with any queries we had. All the emails and phone calls were all prompt. They discussed everything in detail fee wise and would recommend them to anyone looking to move in to a property....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2017
Minithumbup
Ryan Stevens
By: 'Alison'
Apr 01,2017
0 people found
this helpful
Ryan was always available for any queries or questions I had, he was very polite and reassuring of any problems ,very friendly and easy to talk to...
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Was this helpful? Yes
Mar 29,2017
Minithumbup
By: 'Jimmy and Pross'
Mar 29,2017
0 people found
this helpful
Riya Preston was outstanding right from the time she replied to our request for the property all the way through to when we moved in and we find that extremely professional....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 28,2017
Minithumbup
Louis Byrne
Daniel Pillai
By: 'esoydanyavas'
Mar 28,2017
0 people found
this helpful
I had my initial meeting with Daniel Pillai who understood perfectly what I wanted and pointed me towards a property which Louis Byrne helped me get. Overall they were very attentive and helpful....
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Was this helpful? Yes
Mar 28,2017
Minithumbup
Mohammad Islam
By: 'Fred'
Mar 28,2017
2 people found
this helpful
Thank you Mo for supporting us and not letting us down during our property search. You were patient and worked with our specification towards a perfect home for us....
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Comment on agent fees
Good
Was this helpful? Yes
By: Haseeb
Jul 21, 2017
View all comments (1)
Thank you very much Mr Mohammad for helping us out in finding right property and made things easy for us to move in. Cheers ...
Mar 27,2017
Minithumbup
Brett Foulser
By: 'Claire'
Mar 27,2017
0 people found
this helpful
A massive thank you to Brett for all of his help and advice on regards to the sale of my property, being a smaller branch you really are treated like a person and not just another property on their books! He was able to offer us sound advice and guide us through the tricky process of selling a property! Could not recommend him enough!...
read full review
Comment on agent fees
We achieved a brilliant price due to buying through them previously
Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Sarah Luker'
Mar 27,2017
0 people found
this helpful
I switched to Townends after a disappoing service from another estate agent and didnt regret it. I recently completed a very long, drawn out flat sale with Simon Bright at South Norwood branch. There were many issues including the discovery of Knotweed, negotiating a new lease, two lazy solicitors and a buyers deposit which took an age to arrive. Simons knowledge, professionalism and positivity made sure everything ran as smoothing as possible despite the process taking around 9 months. I w...
read full review
Comment on agent fees
good - money well spent. They go above and beyond to ensure a sale stays on track.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Robert McPeake
By: 'Lisa Andrews'
Mar 27,2017
0 people found
this helpful
I only dealt with Robert very professional and helpful keeping me fully updated of the progress regularly. I wouldn't hesitate to recommend this agent....
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Comment on agent fees
Perfect .... 100% better than other competitors!
Was this helpful? Yes
Mar 27,2017
Minithumbup
Robert McPeake
By: 'Leanne G'
Mar 27,2017
0 people found
this helpful
Robert and the team at the Ealing branch have been extremely helpful and supportive during the start of our tenants stay. There were quite a few teething problems which the team have dealt with efficiently and they always sound friendly when you call, even though they must be sick of hearing from me! The only reason the rating is not 5 stars is down to the contractors Townends use - their quotes have always been at least double the market rate meaning we have had to arrange contractors ourselve...
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Comment on agent fees
I believe tenant find fees should be one off at the start of the tenancy rather than monthly for the life of the tenancy.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Luke Garrod
Matthew Clifford
By: 'Rob'
Mar 27,2017
0 people found
this helpful
Very pleased with the service provided by Luke and Matt. We bought and sold through Regents and found them to be particularly attentive and helpful and would recommend to anyone considering buying or selling through them. Thank you for all your help....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 27,2017
Minithumbup
Robert McPeake
By: 'Natts'
Mar 27,2017
0 people found
this helpful
Provided Good and efficient service Found three great tenants Always polite and well mannered Smooth procedure with everything Thank you very much...
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Comment on agent fees
Very Reasonable and competitive
Was this helpful? Yes
Mar 27,2017
Minithumbup
Robert McPeake
Robert McPeake
By: 'Michael'
Mar 27,2017
0 people found
this helpful
The staff at this branch are friendly and give a personal service. My dealing with Robert McPeake is that he is a person who understands situation and requirements of the Landlord and tryies to be helpful. He is a person comfortable to talk to...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'DY'
Mar 27,2017
0 people found
this helpful
Aneesah was not only charming and very well dressed at the time that we met up for the appointment to see the flat. She thoroughly went through the properties with us, answered our questions and further helped us to resolve many issues that we had. From the agents that I have dealt with in Woking, she was by far the most professional one and the fastest one to answer. She did regular checks on us even though the call was international. I really can't recommend this agent enough....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Christine'
Mar 27,2017
0 people found
this helpful
Aneesah was very sweet, took us around even after office hours because we were only going to be in Woking for one day. The flats she showed us were lovely and met our needs quite well, and she was also able to get us very great offers. She replied to all our emails and inquiries with excellent efficiency. Extremely helpful, abseloutely charming. Unfortunately we weren't able to end up renting a flat from her due to our personal reasons, but I'd love to work with her again sometimes in the future...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Arthur Beaney
By: 'Mr Gurung'
Mar 24,2017
0 people found
this helpful
Arthur was great throughout the process of my purchase! Always had the answers to my questions and happy to help. Would certainly recommend Townends to anyone looking to use an agent in Aldershot....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 24,2017
Minithumbup
Richard Bicknell
Arthur Beaney
By: 'Charlie Jones'
Mar 24,2017
0 people found
this helpful
I bought my house through Townends last year and the whole experience was brilliant. Really helpful team who were always willing to help me with any questions I had....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
By: 'S Khaleque'
Mar 24,2017
0 people found
this helpful
For various reasons the sale of my flat took almost a year to complete. During that time I cannot fault the service I received from Simon Bright as my sales agent. He was incredibly patient, courteous, professional, helpful and always put my best interests first. I cannot recommend him highly enough and I will always be grateful for the consistent support I received during what became a very stressful year. Thank you Simon! Excellent, excellent service!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Mar 24,2017
Minithumbup
By: 'Shabir'
Mar 24,2017
1 people found
this helpful
This is the first time I've had contact with Aaron and he kept me well informed about about all negotiations. Very good and helpful....
read full review
Comment on agent fees
I have been with Townends for more than three years and am very happy with the service.
Was this helpful? Yes
Mar 23,2017
Minithumbup
By: 'Emily Porter'
Mar 23,2017
0 people found
this helpful
Lee Woodward's management of my tenant's contract renewal was professional throughout. Her prompt, efficient and knowledgeable expertise was extremely helpful. We successfully renewed the tenancy within one week due to her guidance and commitment. It's been a pleasure doing business with her!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
By: 'Juliet'
Mar 23,2017
0 people found
this helpful
Words cannot express the support and expertise received from Simon during a very difficult time for myself and my family. Was kept updated and fully informed during the whole procedure and received a very satisfactory result in the end. For that reason I would recommend the company and most definitely Mr Bright in the handling of our sales. Thank you so so much....
read full review
Comment on agent fees
Satisfactory
Was this helpful? Yes
Mar 22,2017
Minithumbup
By: 'Sam Stock'
Mar 22,2017
0 people found
this helpful
We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
By: 'NEWTON'
Mar 20,2017
0 people found
this helpful
My review is in regards to Renewal Co-ordinator Lee Woodward, based at head office Byfleet in Surrey. I am a Landlord who has been with Townends for 5 years now. And i am so pleased and highly impressed with the work of Lee Woodward. She is courteous, very professional, and she possesses the natural business acumen that is most well suited for this type of business environment. She is also very motivated. It is a pleasure dealing with her. Thank you Lee....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Terry Hall
By: 'Valerie'
Mar 20,2017
0 people found
this helpful
Terry was great! Gotmy house in the market with no hassle or fuss resulting in a quick sale - low fees for such a good service. Highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 20,2017
Minithumbup
Katie D'Imperio
By: 'mdp1'
Mar 20,2017
0 people found
this helpful
Katie has been excellent with availability, enthusiasm, and informative throughout two contracts with new Tenant's over the past six months....
read full review
Comment on agent fees
There are probably cheaper around but in my experience they offer good value.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Matthew Clifford
By: 'Martyn'
Mar 17,2017
0 people found
this helpful
This is my second experience with Regents having purchased a property previously through the Staines branch. That experience led us to only approaching Regents to handle the sale of another property. With us living overseas, this presented an additional challenge for the Staines team, however the service provided and information supplied through each stage of the sale was excellent....
read full review
Comment on agent fees
The agents fees were on par with others in the area.
Was this helpful? Yes
Mar 17,2017
Minithumbdown
By: 'Ilona'
Mar 17,2017
2 people found
this helpful
Townends have managed my property for the last 3 and a half years and I couldn't be happier to finally be getting rid of them. Firstly the few positives: - Their Guildford office staff were always polite, helpful and usually got back to me fairly promptly (aside from the time they denied there was flooding in Guildford - I was in Australia and it made the news there) - One particular member of staff in Head Office, Emily did everything she could to rectify my problems, but unfortunately can...
read full review
Comment on agent fees
The actual fees from Townends seemed fairly standard, but the quotes their maintenance company provided were expensive.
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1075 95 639 16 488 8 109 29

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Agent Fees

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Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(65)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(139)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(124)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(283)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(136)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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