• Simon Bright
    Simon Bright
  • Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
May 04,2017
Minithumbup
By: 'Alejandro'
May 04,2017
0 people found
this helpful
Everything in time and order. I would highly recommended Townsend's Ealing Branch. They help us to have a comfortable move in London....
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Was this helpful? Yes
May 04,2017
Minithumbup
Robert McPeake
By: 'Sandy'
May 04,2017
0 people found
this helpful
Robert has been excellent at keeping me informed for my tenancy and resolving any queries that I have regarding tenants, contracts. I have been landlord with Townends for over 15 years. Sandy Patel...
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Was this helpful? Yes
May 04,2017
Minithumbup
Arthur Beaney
By: 'A Latty'
May 04,2017
0 people found
this helpful
Arthur was very helpful throughout the whole selling process. Even when we should have been consulting with other professionals like our solicitor Arthur would always help with any questions I had. I would recommend Arthur and townends to anyone else that I know that is selling a house. Thank you for all the hard work!...
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Comment on agent fees
Agent fees were really good and the offer of ‚£1000 off made it even better.
Was this helpful? Yes
May 04,2017
Minithumbdown
Richard Hawes
Bethany McColl
By: 'JM'
May 04,2017
0 people found
this helpful
We had a deal with Richard and Beth, I really appreciate their professional help and support! Especially Richard who was very helpful with all of our requests Thank you both...
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Comment on agent fees
Agency fees are quite high comparing with other agencies
Was this helpful? Yes
Apr 28,2017
Minithumbup
Elle Lawrance
Emilio Ascione
By: 'Jes'
Apr 28,2017
0 people found
this helpful
Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management....
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Comment on agent fees
Very fair and manageable
Was this helpful? Yes
Apr 28,2017
Minithumbup
Kevin Oti-Akenten
Herrine Richards
By: 'Team Bertie'
Apr 28,2017
0 people found
this helpful
Massive thanks to Kevin & Herrine for showing round our prospective buyers. Simon for fantastic photographs and Ashley for her negotiating skills! Selling our flat through you was a pleasure, no stress involved. You've made our dream move possible and I would highly recommend all of you at the South Norwood branch. Thankyou so much!...
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Comment on agent fees
Very fair
Was this helpful? Yes
Apr 25,2017
Minithumbup
Louis Byrne
By: 'Pedro'
Apr 25,2017
0 people found
this helpful
Very fast process allowed us to move in just when we wanted. From day one Louis was very helpful and efficient....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Robert McPeake
Mohamed Wais
By: 'SN'
Apr 25,2017
0 people found
this helpful
Great service for the Landlord - regular feedback on progress, quick to find tenants and good follow up with documentation. Recommended....
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 22,2017
Minithumbup
Richard Bicknell
Arthur Beaney
By: 'Tan'
Apr 22,2017
0 people found
this helpful
Very helpful, swift feedback after viewings. Arthur and Richard always responded to my calls - excellent service, polite, friendly and hardworking....
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Comment on agent fees
Fairly good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Katy Jeffery
By: 'Teresa'
Apr 21,2017
0 people found
this helpful
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to Townends....
read full review
Comment on agent fees
Agents fees were as we had expected
Was this helpful? Yes
Apr 20,2017
Minithumbup
Chris Menzies
By: 'Mr Leonard'
Apr 20,2017
0 people found
this helpful
We recently purchased a property through Regents and we can't fault the service we got from the guys. During my search they always kept me updated with any properties that they thought would be of interest. Within a matter of weeks Chris Menzies found our now dream home. I would highly recommend you use the lovely gentlemen in the chertsey branch to find your perfect home with a perfect service....
read full review
Was this helpful? Yes
Apr 19,2017
Minithumbup
Katie D'Imperio
By: 'Kornelija'
Apr 19,2017
0 people found
this helpful
Katie was an amazing helper to sort all our paperwork and helped us to move in to the property. Katie is very professional and friendly, whilst on the phone she deals with all issues very promptly and in person she is the nicest agent I have ever met. I would like to recommend her in dealing with all letting matters x x x...
read full review
Comment on agent fees
Fees are reasonable - maybe there are cheaper, but the services Townends and Katie had provided were outstanding!
Was this helpful? Yes
Apr 18,2017
Minithumbup
Riya Preston
By: 'Daryl'
Apr 18,2017
0 people found
this helpful
Riya was extremely professional and helpful the process of the move happened very quickly and smoothly would highly recommend regents....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Sam Fard-Manesh
Erol Dogruel
By: 'Ferry Quays'
Apr 17,2017
2 people found
this helpful
Very professional duo and they worked great with each other to ensure everything went ahead as smoothly as possible with my tenancy....
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Comment on agent fees
GOOD
Was this helpful? Yes
Apr 17,2017
Minithumbdown
By: 'GK'
Apr 17,2017
0 people found
this helpful
Was not pleased with the service after end of tenancy.Getting our deposit back proved very difficult.It was difficult getting call backs despite promises....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 16,2017
Minithumbup
Darrell Kerr
By: 'Dawn Rawlinson'
Apr 16,2017
1 people found
this helpful
i contacted Townends about a property I was interested in viewing and I spoke to Darrell, straight away he was on the ball lined up viewings with quite a few different properties so my partner and I could get a full picture of what we wanted and what we could get for different prices. He was very friendly and approachable and happy to discuss any problems at any time overall we were extremely happy with everything he done in helping us secure the property we have now moved into...
read full review
Comment on agent fees
I thought the fees were quite high
Was this helpful? Yes
Apr 13,2017
Minithumbup
Peter Kasozi
By: 'Olu'
Apr 13,2017
0 people found
this helpful
Peter without doubt was instrumental in making me choose Townends and most importantly, went over board in making sure I secured an accommodation with you. We are very grateful to him for his astounding customer services prowess....
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Was this helpful? Yes
Apr 07,2017
Minithumbup
Herrine Richards
Alpha Gayle
By: 'Lars'
Apr 07,2017
0 people found
this helpful
We had the funnest day with Herrine and Alpha showing us loads of flats and everything we needed to know about the neighbourhood. It was great as we are new to the area. Thank you!...
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Was this helpful? Yes
Apr 07,2017
Minithumbup
By: 'JessicaT'
Apr 07,2017
0 people found
this helpful
From the word go Nicola was on the ball and her communication was second to none. There were a few issues that presented itself during our sale and Nicola was so, so brilliant in helping us get them resolved. I can't recommend Townends highly enough as I've dealt with a lot of estate agents in the last 18 months and they come out on top by miles....
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Comment on agent fees
Very fair.
Was this helpful? Yes
Apr 06,2017
Minithumbup
Robert McPeake
By: 'Marco'
Apr 06,2017
0 people found
this helpful
Robert (and Zusanne) have been very efficient and professional and, provided I was a stranger just landed in UK, very patient with me. They explained everything in simple and clear terms and I have really appreciated this. Within a few days I could easily process all paper work from my laptop, digitally signing the contract agreement. In 10 days time I was already in my newly rented flat, with all what I had required in place. So far one of the most efficient and friendly estate agencies I've g...
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Was this helpful? Yes
Apr 06,2017
Minithumbup
Bethany McColl
Richard Hawes
By: 'Marc & Anita'
Apr 06,2017
0 people found
this helpful
Very pleased with Regents staff, Beth and Rich. We first met Beth at the property we we're viewing, she made us feel at ease and was very knowledgeable when we asked questions. We actually thought before the viewing that we might not like the property because the bathroom was downstairs, turns out that we we're very wrong as when we viewed it, we loved it. Having lived in the property for a few weeks now, we all absolutely love it and the landlord is wonderful. From the point of placing our offe...
read full review
Comment on agent fees
Agents fees were good, given their professional service.
Was this helpful? Yes
Apr 06,2017
Minithumbup
James Kamara
By: 'Davies'
Apr 06,2017
0 people found
this helpful
I had to approach Townends Estate Agents, Streatham by phone to assist me find accomodation after much disappointments. It happened that James Kamara answered my call. James listened to me patiently as I told him of my house need. He replied politely that there is an accommodation that will suit my need. In short James was able to secure the type of apartment I have been seeking, for about 2 months, within hours. He was very friendly, helpful and encouraging in the renting process, which was suc...
read full review
Comment on agent fees
A bit on the high side
Was this helpful? Yes
Apr 05,2017
Minithumbup
Simon Bright
Herrine Richards
By: 'Lovy & Agnes'
Apr 05,2017
0 people found
this helpful
Simon and his team were very professional in ensuring that the sale process ran smoothly and where a delay was anticipated, he was able to alleviate the problem. He was not only able to find a suitable buyer, but was also able to find a suitable accommodation for the tenants in the property to move to. I would recommend Townends to anyone wanting to sell, buy or rent....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
Apr 03,2017
Minithumbup
Bethany McColl
Richard Hawes
By: 'Beth & Richard amazing help'
Apr 03,2017
0 people found
this helpful
My mother and me got amazing help from Beth, as first time renting she explained and really guided us to getting our new lovely home. Amazing team and support from Beth & Richard. Thanks again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Raegan Cosstick
Nadine Clappison
By: 'Jayde'
Apr 03,2017
0 people found
this helpful
Extremely helpful with my renewal this year - always quick to respond and very efficient and knowledgable making the process very quick and painless ! Would recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Simon Bright
By: 'Esther W'
Apr 03,2017
0 people found
this helpful
Simon Bright is a legend! He is incredibly knowledgeable and experienced, switched-on, professional, insightful, dedicated, whilst at the same time being patient, understanding and reassuring (and just generally lovely). I experienced a series of unfortunate events (to put it mildly) selling my flat, and there is no one I would rather have had on my side through it all. Forget everything you think you know about estate agents! I cannot recommend Townends highly enough....
read full review
Comment on agent fees
Fantastic value
Was this helpful? Yes
Apr 03,2017
Minithumbup
Ryan Stevens
By: 'Furai'
Apr 03,2017
0 people found
this helpful
Ryan gave me the highest of four valuations for my property. I did not expect to achieve that, but in fact I have achieved more than I would have expected, and am very happy with the result. I was kept well informed on proceedings, and Ryan worked hard to expedite matters when proceedings dragged....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2017
Minithumbup
Daniel Le Boudec
Jo Payne
By: 'Shaun'
Apr 01,2017
0 people found
this helpful
The staff were always polite and very helpful with any queries we had. All the emails and phone calls were all prompt. They discussed everything in detail fee wise and would recommend them to anyone looking to move in to a property....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2017
Minithumbup
Ryan Stevens
By: 'Alison'
Apr 01,2017
0 people found
this helpful
Ryan was always available for any queries or questions I had, he was very polite and reassuring of any problems ,very friendly and easy to talk to...
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Riya Preston
By: 'Jimmy and Pross'
Mar 29,2017
0 people found
this helpful
Riya Preston was outstanding right from the time she replied to our request for the property all the way through to when we moved in and we find that extremely professional....
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Comment on agent fees
Fair
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
805 24 1073 95 638 16 487 8 109 28

Job vacancies

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Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(64)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(243)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(139)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(123)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(283)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(135)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)


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