At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

Jul 11,2017
Minithumbup
By: 'Sam Hunt'
Jul 11,2017
0 people found
this helpful
The perfect balance of professionalism and honesty, after 7 months of disappointment, this was the first time I felt confident with the competency of the agents, from start to finish....
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Comment on agent fees
Reasonable
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Jul 10,2017
Minithumbup
By: 'Pete'
Jul 10,2017
0 people found
this helpful
Very pleased with the service that's been provided by Nadine, Reagan and Beth. No issue was ever too small and if unsure they corresponded well with each other and got the queries seen to accurately....
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Jul 10,2017
Minithumbup
By: 'Jak Huda'
Jul 10,2017
0 people found
this helpful
very proactive and always tries to help find the answer - it helps me that I do not have to always do the chasing....
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Jul 10,2017
Minithumbdown
By: 'Jessica Browne'
Jul 10,2017
4 people found
this helpful
Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were ...
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Comment on agent fees
Very high fees. You do not get more for your money as the customer service is extremely poor.
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Jul 07,2017
Minithumbup
By: 'Rophin Hayward'
Jul 07,2017
3 people found
this helpful
Mark Shepherd and Mark Latham guided us through the process of selling our house with both professionalism and the degree of empathy needed in what can be a stressful process without the right support. Their knowledge of the local area and market was a huge ...
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Comment on agent fees
They earned their money helping to keep the chain intact and making sure after they had sold the house they kept the process moving until we exchanged.
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By: Mark Shepherd
Jul 21, 2017
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Thank you Rophine all the best in your new home, i wish you both all the best ...
Jul 07,2017
Minithumbup
By: 'Inessa'
Jul 07,2017
0 people found
this helpful
From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to fit our needs and even aesthetic preferences. I truly appreciated her honesty and professional opinion. She maintained professionalism but didn't exude the same cold, stiffness ...
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Comment on agent fees
The agent fees were reasonable. Initially, we were informed of a different (and lower) fee than per usual, but this misinformation was clarified and we were eventually granted the previous fee as aforementioned. So we didn't feel tricked with hidden costs.
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Jul 04,2017
Minithumbdown
By: 'Paul'
Jul 04,2017
0 people found
this helpful
Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to this....
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Jun 29,2017
Minithumbup
By: 'Alix'
Jun 29,2017
0 people found
this helpful
Tarek got the job done. A total cheeky chap, with excellent communication skills and a real can do attitude. Super proactive and clearly enjoys his job. Thanks for selling our house!...
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Jun 27,2017
Minithumbup
By: 'Bryony'
Jun 27,2017
0 people found
this helpful
Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part ...
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Jun 25,2017
Minithumbup
By: 'Sam'
Jun 25,2017
0 people found
this helpful
Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
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Jun 23,2017
Minithumbup
By: 'Roger Adams'
Jun 23,2017
0 people found
this helpful
Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to talk with on the phone. She clearly was genuine and honest in all our discussions, and went out of her way to accommodate with taking ...
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Jun 23,2017
Minithumbup
By: 'Michalina'
Jun 23,2017
0 people found
this helpful
Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
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Comment on agent fees
Good
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Jun 23,2017
Minithumbdown
By: 'Daniel'
Jun 23,2017
2 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
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Comment on agent fees
Not worth the service given.
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Jun 22,2017
Minithumbup
By: 'Kamil'
Jun 22,2017
0 people found
this helpful
Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
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Comment on agent fees
Good
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Jun 21,2017
Minithumbup
By: 'Malik'
Jun 21,2017
0 people found
this helpful
Had the opportunity to deal with Tarek re sale of my property in Putney. From the outset Tarek was extremely pleasant to deal with and highly professional. His negotiation and customer service skills were second to none. Through out the process Tarek made sure that ...
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Comment on agent fees
Good
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Jun 20,2017
Minithumbup
By: 'Henry'
Jun 20,2017
0 people found
this helpful
Excellent, polite, efficient service. Emails replied and calls returned in no time. Very helpful, patiently answered all questions we had....
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Jun 20,2017
Minithumbup
By: 'Steve Wise'
Jun 20,2017
0 people found
this helpful
I found Regents very efficient, and professional in the way they handled everything to help me in my move to my new home. Very impressed....
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Comment on agent fees
Good
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Jun 13,2017
Minithumbup
By: 'Azim Jameel'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
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Jun 10,2017
Minithumbup
By: 'Marvin'
Jun 10,2017
0 people found
this helpful
I bought a house from a couple who used Regents to sell their house, and I found Regents very helpful. They were always quick to answer the phone and respond, and both Luke and Sahil were very helpful with finding out information we asked for ...
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Jun 10,2017
Minithumbup
By: 'alsumisa'
Jun 10,2017
0 people found
this helpful
Richard was extremely helpful when letting our property. He was always cheerful and pleasant and let the property quite quickly. I have no hesitation in recommending him....
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Comment on agent fees
The fees seem fairly average
Was this helpful? Yes
Jun 09,2017
Minithumbup
By: 'sbarratt'
Jun 09,2017
0 people found
this helpful
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new home!...
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Jun 08,2017
Minithumbup
By: 'Lauren B'
Jun 08,2017
1 people found
this helpful
I have just moved out of my parents house into the big wide world for the first time and Ellie made the whole process a walk in the park. So so helpful, really quick coming back to me at all times and happy to answer ...
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Jun 08,2017
Minithumbup
By: 'Sunny Wilson'
Jun 08,2017
0 people found
this helpful
Jo provides outstanding support to me as a landlord whenever I have questions or need help. Today I had a question she did not know the answer to so had Head Office contact me and then followed up with me to make sure I have ...
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Jun 07,2017
Minithumbup
By: 'Richard'
Jun 07,2017
0 people found
this helpful
Really helpful before and after purchase. Were also very helpful over the stressful final part. Might even have gone with us as we were a better buyer for the seller, rather than take the higher sale price and get stung in the end by a ...
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Comment on agent fees
I was a buyer so have no comment on the fees.
Was this helpful? Yes
Jun 07,2017
Minithumbup
By: 'Craig cotter'
Jun 07,2017
0 people found
this helpful
Excellent service. Zuzanna picked out an ideal property for us within our budget (we were previously looking at another property that was more expensive, less spacious and in worse condition). Barring a couple of administrative issues during the process (wife's forename and surname swapped when ...
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Comment on agent fees
Fairly standard
Was this helpful? Yes
Jun 02,2017
Minithumbup
By: 'Catherine'
Jun 02,2017
0 people found
this helpful
Chris was very helpful and personable and always willing to assist in any queries I had. I am pleased I chose Regents as my estate agents and would recommend them in the future....
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Jun 01,2017
Minithumbup
By: 'Jade Bunyan'
Jun 01,2017
0 people found
this helpful
Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
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Comment on agent fees
Good
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May 31,2017
Minithumbup
By: 'Stef'
May 31,2017
0 people found
this helpful
Riya was very helpful, polite and knowledgeable about the property and the landlord's requirements. Surprisingly professional for someone so young. I am happy to recommend her to anyone looking for a property....
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Comment on agent fees
I found the fees extortionate. Savills charged me on the last rent a fraction of your fees
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May 31,2017
Minithumbup
By: 'EmmaK'
May 31,2017
0 people found
this helpful
Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly recommended...
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Comment on agent fees
Happy with the fee level. They conducted all viewings so happy to pay for this
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May 30,2017
Minithumbup
By: 'SEK'
May 30,2017
0 people found
this helpful
Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
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ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
807 25 1079 97 644 16 490 8 110 30

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13

Englefield Green, TW20

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(67)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(104)
Regents Staines
142-144 High Street, Staines TW18 4AH
(285)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(138)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(38)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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