• Simon Bright
    Simon Bright
  • Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Jul 13,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Trekkers'
Jul 13,2017
2 people found
this helpful
I have nothing but praise for the two Marks at Townsends, Englefield Green. As a widow trying to move on her, they were there for me at every step. Mark Latham worked very hard to secure my buyer, and was very patient with the number of visits required. Thank you so much....
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Comment on agent fees
Well deserved
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
We miss Wendy already our favorite client, 4 star you told me you had given me 5!!! Have your sorted out your new local pub? Bet you have!!! ...
Jul 12,2017
Minithumbup
Ashley Francis
By: 'Mr Newton'
Jul 12,2017
0 people found
this helpful
Just sold my house though Townend. I went with them because I got a no-nonsense appraisal from Ashley-Jane Francis, rather than estate agent flattery, which is what I asked for. The house sold quickly and achieved a good price. Comms and support were good from the whole team....
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Comment on agent fees
Market rates
Was this helpful? Yes
Jul 12,2017
Minithumbup
Chris Menzies
By: 'Thank you!'
Jul 12,2017
0 people found
this helpful
I wanted to thank Chris Menzies, as he has been absolutely a very reliable in the whole process. Very transparent and his approach was always very pragmatic and factual, never pressurizing.Chris has made the whole process very pleasant. Thank you so much Chris!...
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Comment on agent fees
na
Was this helpful? Yes
Jul 11,2017
Minithumbdown
Daniel Pillai
By: 'Ketan'
Jul 11,2017
0 people found
this helpful
Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good guy....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Katie D'Imperio
By: 'Nick Williams'
Jul 11,2017
0 people found
this helpful
Very efficient - perhaps our best experience with Townsends in terms of pace of bookings viewings and confirming tenants. References etc dealt with very efficiently...
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Tyana Martyn-Willis
By: 'Rita'
Jul 11,2017
0 people found
this helpful
Tyana was great! Made the entire process run smoothly, was very helpful and gave us all the information we needed!...
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Robert McPeake
Mohamed Wais
By: 'Mel & Hari'
Jul 11,2017
0 people found
this helpful
I have recently used Townsend in Ealing Broadway to rent a property through. From start to finish they were fantastic constantly kept me in the loop about how everything was going and nothing seemed too much for them. Robert and Mohamed were brilliant I can't thank them enough they made the whole process run so smoothly. It was a pleasure dealing with them and I would highly recommend them and their branch to anyone looking to rent, buy or sell a property....
read full review
Comment on agent fees
They were good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Eleanor Brown
By: 'Sam Hunt'
Jul 11,2017
0 people found
this helpful
The perfect balance of professionalism and honesty, after 7 months of disappointment, this was the first time I felt confident with the competency of the agents, from start to finish....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 10,2017
Minithumbup
Nadine Clappison
Bethany McColl
By: 'Pete'
Jul 10,2017
0 people found
this helpful
Very pleased with the service that's been provided by Nadine, Reagan and Beth. No issue was ever too small and if unsure they corresponded well with each other and got the queries seen to accurately....
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Was this helpful? Yes
Jul 10,2017
Minithumbup
Raegan Cosstick
By: 'Jak Huda'
Jul 10,2017
0 people found
this helpful
very proactive and always tries to help find the answer - it helps me that I do not have to always do the chasing....
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Was this helpful? Yes
Jul 10,2017
Minithumbdown
By: 'Jessica Browne'
Jul 10,2017
2 people found
this helpful
Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were carried out prior to us moving in. We have been used as a storage unit by our landlord and apparently Townends have no responsibility over this. Since signing the pre tenancy agreement there has been nothing but lies. All actions ...
read full review
Comment on agent fees
Very high fees. You do not get more for your money as the customer service is extremely poor.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Rophin Hayward'
Jul 07,2017
3 people found
this helpful
Mark Shepherd and Mark Latham guided us through the process of selling our house with both professionalism and the degree of empathy needed in what can be a stressful process without the right support. Their knowledge of the local area and market was a huge benefit and they were always happy to take your call and keep you informed of progress. I would not hesitate to use their services again and would highly recommend them....
read full review
Comment on agent fees
They earned their money helping to keep the chain intact and making sure after they had sold the house they kept the process moving until we exchanged.
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
Thank you Rophine all the best in your new home, i wish you both all the best ...
Jul 07,2017
Minithumbup
Zuzanna Pilarczyk
Mohamed Samie
By: 'Inessa'
Jul 07,2017
0 people found
this helpful
From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to fit our needs and even aesthetic preferences. I truly appreciated her honesty and professional opinion. She maintained professionalism but didn't exude the same cold, stiffness I picked up from other agents (of different companies). While we did love the flat that she showed us, and now call home, she made the experience so favourable that we simply had to put down an offer fo...
read full review
Comment on agent fees
The agent fees were reasonable. Initially, we were informed of a different (and lower) fee than per usual, but this misinformation was clarified and we were eventually granted the previous fee as aforementioned. So we didn't feel tricked with hidden costs.
Was this helpful? Yes
Jul 04,2017
Minithumbdown
By: 'Paul'
Jul 04,2017
0 people found
this helpful
Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to this....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Tarek Terfani
Sam Rosenberg
By: 'Alix'
Jun 29,2017
0 people found
this helpful
Tarek got the job done. A total cheeky chap, with excellent communication skills and a real can do attitude. Super proactive and clearly enjoys his job. Thanks for selling our house!...
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Was this helpful? Yes
Jun 27,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Bryony'
Jun 27,2017
0 people found
this helpful
Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part because of Zuzanna! After our viewing, she followed up with us, but wasn't pushy at all, just clear about what we needed to do if we were interested in the property. We've been here nearly three months now and are very happy. Thank you Zuzanna!...
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Was this helpful? Yes
Jun 25,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Sam'
Jun 25,2017
0 people found
this helpful
Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
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Was this helpful? Yes
Jun 23,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Roger Adams'
Jun 23,2017
0 people found
this helpful
Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to talk with on the phone. She clearly was genuine and honest in all our discussions, and went out of her way to accommodate with taking photos at the property, as well as giving continued and detailed feedback on the builder who was doing a very bad job at the flat. I would not hesitate to recommend Suzanna as a sincere and honest agent to anyone....
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Was this helpful? Yes
Jun 23,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Michalina'
Jun 23,2017
0 people found
this helpful
Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbdown
By: 'Daniel'
Jun 23,2017
2 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
read full review
Comment on agent fees
Not worth the service given.
Was this helpful? Yes
Jun 22,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Kamil'
Jun 22,2017
0 people found
this helpful
Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2017
Minithumbup
Tarek Terfani
By: 'Malik'
Jun 21,2017
0 people found
this helpful
Had the opportunity to deal with Tarek re sale of my property in Putney. From the outset Tarek was extremely pleasant to deal with and highly professional. His negotiation and customer service skills were second to none. Through out the process Tarek made sure that my concerns and interests were his top priority. At times when things got a bit sticky, Tarek took ownership of matters and ensured issues were resolved in a smooth manner. He was a pleasure to deal with and I highly recommend him. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 20,2017
Minithumbup
Nadine Clappison
By: 'Henry'
Jun 20,2017
0 people found
this helpful
Excellent, polite, efficient service. Emails replied and calls returned in no time. Very helpful, patiently answered all questions we had....
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Was this helpful? Yes
Jun 20,2017
Minithumbup
Steve
By: 'Steve Wise'
Jun 20,2017
0 people found
this helpful
I found Regents very efficient, and professional in the way they handled everything to help me in my move to my new home. Very impressed....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2017
Minithumbup
Mohamed Wais
By: 'Azim Jameel'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
read full review
Was this helpful? Yes
Jun 10,2017
Minithumbup
Luke Garrod
Sahil Arora
By: 'Marvin'
Jun 10,2017
0 people found
this helpful
I bought a house from a couple who used Regents to sell their house, and I found Regents very helpful. They were always quick to answer the phone and respond, and both Luke and Sahil were very helpful with finding out information we asked for regarding the house very promptly. Very professional, thanks for all your help....
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Was this helpful? Yes
Jun 10,2017
Minithumbup
Richard Hawes
By: 'alsumisa'
Jun 10,2017
0 people found
this helpful
Richard was extremely helpful when letting our property. He was always cheerful and pleasant and let the property quite quickly. I have no hesitation in recommending him....
read full review
Comment on agent fees
The fees seem fairly average
Was this helpful? Yes
Jun 09,2017
Minithumbup
Michael Sharp
Hannah Wheatley
By: 'sbarratt'
Jun 09,2017
0 people found
this helpful
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new home!...
read full review
Was this helpful? Yes
Jun 08,2017
Minithumbup
Eleanor Brown
By: 'Lauren B'
Jun 08,2017
0 people found
this helpful
I have just moved out of my parents house into the big wide world for the first time and Ellie made the whole process a walk in the park. So so helpful, really quick coming back to me at all times and happy to answer my many questions! Seamless. I will definitely recommend Townends to my friends and will absolutely look to use you again....
read full review
Was this helpful? Yes
Jun 08,2017
Minithumbup
Jo Payne
By: 'Sunny Wilson'
Jun 08,2017
0 people found
this helpful
Jo provides outstanding support to me as a landlord whenever I have questions or need help. Today I had a question she did not know the answer to so had Head Office contact me and then followed up with me to make sure I have an answer and do not require anything else. She always keeps me informed of matters relating to my property and whenever I need assistance, she is my first point of call. Thanks Jo for always going above and beyond!...
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Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
805 24 1073 95 638 16 487 8 109 28

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(64)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(243)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(139)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(123)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(283)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(135)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)


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