• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 


Properties for sale
Properties for rent
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
We had a brilliant service from Chad, Rob and Emma. Always answered our emails quickly with any questions we had from start to finish. Would definitely recommend using them. Also all of them were very helpful and friendly....
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Comment on agent fees
Fees comparable with all Estate Agents.
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
It is lovely to deal with Robert in Townends agency in Ealing. Robert is very professional and helpful, he assisted me and followed my case , although it was a bit complicated .He cares about the well-being of his clients and is always ready to give you the good advices!...
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Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Michael was excellent in selling my flat in Staines. i would highly recommend him if you want a professional service during the sale as he deals with the solicitors throughout the process and keeps you well informed....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Found Arthur Beaney to be very professional and helpful through out our move all went very smooth through out. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbdown
By:
Jan 06,2017
1 people found
this helpful
These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and in each of maybe 30 phonecalls, we were told that the paperwork is being sent over "right now", "this morning", or "first thing tomorrow", which it very rarely was. They are great at talking, but not a lot e...
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By: allAgents
Jan 09, 2017
View all comments (1)
Note from allAgents : +++++++++++++++++ Hello 'Richard and Kate' With reference to your mention of Agents Featured reviews. These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are. The 'Featured Reviews' are a included feature of a support pa ...
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Mark was brilliant. Gave me a realistic valuation - that I was happy with - and sold the flat in challenging market conditions very quickly. Delighted!...
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Comment on agent fees
In line with the competition.
Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
1 people found
this helpful
Just wanted to say a big thank you to the team for all there efforts and quick sale of my late father's house, the team were very kind and helped out in every aspect....
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Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
1 people found
this helpful
Mark Shepard of Townends (Englefield Green) got more potential buyers to view our property than the other agent we used and manage to find us a buyer in a relativity short time. The service provided provided from the branch was excellent and they always 'went the extra mile' for us. A special mention must go to Daniel Beresford who took most of the viewings and was always on time and very professional when dealing with the clients. Highly recommend...Five Stars!...
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Comment on agent fees
Agent's Fees were very reasonable
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
After originally instructing another local estate agent to deal with the sale of the property and finding their service sub standard, we switched to Townends and have been continually impressed by the service we have received. Simon supported us long after we received and accepted a offer to help ensure that the selling/buying process was as quick and snag free as possible and I know our buyers felt exactly the same. Would 100% recommend them to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Richard was always there,ready to help and he done a good job finding very fast buyers for my flat.Thank you ....
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Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
Richard was so on the ball having sold the house within 26hrs was remarkable. We were extremely pleased with the way it was handled within the branch by the appropriate members and the way we were always kept up to date. Well done. Mr E F Pipe...
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Comment on agent fees
We were quoted between 1 and 2% from the other estate agents so found the fee reasonable
Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Robert and Aaron showed me just the right flat - the first flat I saw with them - saving me tons of time and stress! They really listened to my needs and then negotiated an excellent rent for me - quite a bit lower than what I was expecting! I'll definitely use them next year when I start looking for a place to buy....
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Comment on agent fees
Reasonable, they saved me so much time and stress.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Emma was very intuitive and knowledgeable about the property we have now bought when showing my wife and I around at the beginning of the process and has been helpful with our enquiries thoughout the process. Chad was also helpful with keeping us upated in the final days before exchange....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
I was so happy with them specially Louis Byrne. He was so helpful and about Emma she was so helpful as well in general my wife and I were so happy with them...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Very pleased with this estate agents,efficient & bent over backwards to make sure the process of selling through to moving was a smooth experience. Would use again with a question of doubt. Thank you once again. Matt...
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Comment on agent fees
All good
Was this helpful? Yes
Dec 08,2016
Minithumbdown
By:
Dec 08,2016
0 people found
this helpful
This agency is a one big joke. We paid huge fees for the service that we don't get. All they do, they find you a landlord - that's it. I just rang them, because we already living in our property for 2 months and we still haven't received a contract. I contacted them to find out where is my contract and I've been informed that the landlord supposed to give it to us, and landlord is saying that she doesn't know anything about that. ONE BIG MESS. They are completely unorganised !...
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Was this helpful? Yes
Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
I was unhappy with the overall handling of my sale. There were some complications with the initial sale which were not communicated to me until 8 weeks after I accepted the offer. They property did sell quickly again after this however, I was not happy with the management of my chain or the communication from staff. The fees whilst competitive are still high and I didn't think that I received what I paid for....
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Comment on agent fees
Competitive / Non-Negotiable
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
We recently rented our first flat and were so glad and happy that it was through Townends and Feisal, in particular. Renting a flat for the first time is daunting for any couple but, I feel, for us, its proved to be very easy & comfortable thanks to Feisal's help throughout the whole process. No matter how trivial or small the question we had, Feisal always had the time and advise for us. Any issue that we had was resolved very swiftly. We will be recommending Townends to anyone who is l...
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Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Both Katie and Aimee were straight talking and proactive in finding tenants for my property, it couldn't have gone better and would highly recommend using them to let your property. They had someone lined up to view the property before I had even signed the paperwork and put it on the market, really impressed....
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Comment on agent fees
Could always be less.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Adeel offered me a tremendously good service. He was very proactive to find me a property that suited my requirements....
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Comment on agent fees
The fees are reasonable.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
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Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and Colin made a lot of Extra effort to help keep a check on progress of the apartment before the Tenant actually moved in. Their service with a smile is truly appreciated and we look forward to continuing wi...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Townends provided a great service from start to finish. Katie was very professional and nothing seemed too much trouble, she kept me updated throughout the process . I would highly reccommend....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Selling own flat and purchasing another property while taking care of two kids at the same time, it is a real challenge and can be quite stressful. Morgan from Ealing Broadway office was very helpful through all process, which hopefully will have happy end. :) We sell our flat and buy another property with Townends. Morgan is very professional, nice dzentelman with easy going approach to the business. He always reacts and responds to me quickly, kind of thing I expect from agent. He deals wit...
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Comment on agent fees
I did manage to negotiate the Agent's Fee, so very happy about that.
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact him again in the future if we need it....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
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Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
Was this helpful? Yes
Nov 24,2016
Minithumbdown
By:
Nov 24,2016
1 people found
this helpful
Disgusted with the service provided. Still awaiting problems to be resolved 8 months into the letting. Mould on walls, tiles falling off, cracks in ceiling. It's been a nightmare dealing with the staff to resolve anything,very rude. I hate living here now and won't be using Townsend to rent though again...
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Comment on agent fees
Extortion
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Emma and Chad were so helpful during our recent property purchase. They were positive when tensions arose in the chain and proactive about chasing down the issues and reassuring other chain members in order to stop it from collapsing. The run up to exchange became even more strained as we had to exchange our sale ahead of our purchase. It was through our trust in them that we had the confidence to do this with the reassurance that our purchase would shortly follow, which it eventually did....
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Comment on agent fees
N/A (we were buyers)
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Adeel ensured my experience with Townsend was one to remember excellent customer service shown before lettings negotiation was complete and also gave me exceptional after sale service. Honest courteous and has the gift of the gab to add to his brilliant sales approach. Thanks again Adeel for all your help and keep up the great customer service and hunger within the job role...
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Comment on agent fees
a lot compared to previous lettings fees
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
699 22 925 78 477 13 384 7 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot
130 Victoria Road, Aldershot GU11 1JX
(100)
Brook Green
240 Blythe Road, London W14 0HJ
(60)
Chiswick
440 Chiswick High Road, London W4 5TT
(162)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(260)
Ealing
41 The Broadway, London W5 2NP
(145)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(161)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(239)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(164)
Putney
167 Putney High Street, London SW15 1RT
(136)
South Norwood
11 High Street, London SE25 6EZ
(125)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(105)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(83)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(286)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(36)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(142)

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