• Simon Bright
    Simon Bright
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Kellie Harris
    Kellie Harris
  • Joseph Lynch
    Joseph Lynch
  • Charles Nicholls
    Charles Nicholls
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Jul 13,2017
Minithumbup
Louis Byrne
Daniel Pillai
By: 'Biggy'
Jul 13,2017
0 people found
this helpful
I am usually the type of person who loathes moving and dealing with estate agents... however, this time I was completely surprised. Not only did Louis and Daniel come up with amazing suggestions for flats that were exactly to my taste, they also made the arduous task of obtaining a flat an enjoyable experience. Their knowledge of the market and relationship with landlords is superior to all other agencies I have dealt with (and I have moved house quite often :). And even after we signed, they we...
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Comment on agent fees
Standard. The deposit was competitive with other estate agencies. In fact they took less.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Trekkers'
Jul 13,2017
2 people found
this helpful
I have nothing but praise for the two Marks at Townsends, Englefield Green. As a widow trying to move on her, they were there for me at every step. Mark Latham worked very hard to secure my buyer, and was very patient with the number of visits required. Thank you so much....
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Comment on agent fees
Well deserved
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
We miss Wendy already our favorite client, 4 star you told me you had given me 5!!! Have your sorted out your new local pub? Bet you have!!! ...
Jul 12,2017
Minithumbup
Ashley Francis
By: 'Mr Newton'
Jul 12,2017
0 people found
this helpful
Just sold my house though Townend. I went with them because I got a no-nonsense appraisal from Ashley-Jane Francis, rather than estate agent flattery, which is what I asked for. The house sold quickly and achieved a good price. Comms and support were good from the whole team....
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Comment on agent fees
Market rates
Was this helpful? Yes
Jul 11,2017
Minithumbdown
Daniel Pillai
By: 'Ketan'
Jul 11,2017
0 people found
this helpful
Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good guy....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Katie D'Imperio
By: 'Nick Williams'
Jul 11,2017
0 people found
this helpful
Very efficient - perhaps our best experience with Townsends in terms of pace of bookings viewings and confirming tenants. References etc dealt with very efficiently...
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Mark Shepherd
By: 'Rehman'
Jul 11,2017
2 people found
this helpful
Thank you to Mark and the team for selling another property for me. Great service again. You did the job you said you would and achieved the result I wanted. thanks again...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
Thank you and look forward to acting for you again in the future ...
Jul 11,2017
Minithumbup
Tyana Martyn-Willis
By: 'Rita'
Jul 11,2017
0 people found
this helpful
Tyana was great! Made the entire process run smoothly, was very helpful and gave us all the information we needed!...
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Robert McPeake
Mohamed Wais
By: 'Mel & Hari'
Jul 11,2017
0 people found
this helpful
I have recently used Townsend in Ealing Broadway to rent a property through. From start to finish they were fantastic constantly kept me in the loop about how everything was going and nothing seemed too much for them. Robert and Mohamed were brilliant I can't thank them enough they made the whole process run so smoothly. It was a pleasure dealing with them and I would highly recommend them and their branch to anyone looking to rent, buy or sell a property....
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Comment on agent fees
They were good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Eleanor Brown
By: 'Sam Hunt'
Jul 11,2017
0 people found
this helpful
The perfect balance of professionalism and honesty, after 7 months of disappointment, this was the first time I felt confident with the competency of the agents, from start to finish....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 10,2017
Minithumbdown
By: 'Jessica Browne'
Jul 10,2017
0 people found
this helpful
Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were carried out prior to us moving in. We have been used as a storage unit by our landlord and apparently Townends have no responsibility over this. Since signing the pre tenancy agreement there has been nothing but lies. All actions ...
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Comment on agent fees
Very high fees. You do not get more for your money as the customer service is extremely poor.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Rophin Hayward'
Jul 07,2017
3 people found
this helpful
Mark Shepherd and Mark Latham guided us through the process of selling our house with both professionalism and the degree of empathy needed in what can be a stressful process without the right support. Their knowledge of the local area and market was a huge benefit and they were always happy to take your call and keep you informed of progress. I would not hesitate to use their services again and would highly recommend them....
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Comment on agent fees
They earned their money helping to keep the chain intact and making sure after they had sold the house they kept the process moving until we exchanged.
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
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Thank you Rophine all the best in your new home, i wish you both all the best ...
Jul 07,2017
Minithumbup
Zuzanna Pilarczyk
Mohamed Samie
By: 'Inessa'
Jul 07,2017
0 people found
this helpful
From the start, Zuzanna was very affable and full of personality. During the viewing/s, she customised the properties to fit our needs and even aesthetic preferences. I truly appreciated her honesty and professional opinion. She maintained professionalism but didn't exude the same cold, stiffness I picked up from other agents (of different companies). While we did love the flat that she showed us, and now call home, she made the experience so favourable that we simply had to put down an offer fo...
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Comment on agent fees
The agent fees were reasonable. Initially, we were informed of a different (and lower) fee than per usual, but this misinformation was clarified and we were eventually granted the previous fee as aforementioned. So we didn't feel tricked with hidden costs.
Was this helpful? Yes
Jul 04,2017
Minithumbdown
By: 'Paul'
Jul 04,2017
0 people found
this helpful
Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to this....
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Was this helpful? Yes
Jun 29,2017
Minithumbup
Tarek Terfani
Sam Rosenberg
By: 'Alix'
Jun 29,2017
0 people found
this helpful
Tarek got the job done. A total cheeky chap, with excellent communication skills and a real can do attitude. Super proactive and clearly enjoys his job. Thanks for selling our house!...
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Was this helpful? Yes
Jun 27,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Bryony'
Jun 27,2017
0 people found
this helpful
Zuzanna was very friendly and took the time to answer our questions thoughtfully. She showed us two properties we'd asked to look at and then showed us a third which she thought we would like. In the end, we chose the third property, in part because of Zuzanna! After our viewing, she followed up with us, but wasn't pushy at all, just clear about what we needed to do if we were interested in the property. We've been here nearly three months now and are very happy. Thank you Zuzanna!...
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Was this helpful? Yes
Jun 25,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Sam'
Jun 25,2017
0 people found
this helpful
Zuzanna was great. She was friendly and very helpful. Found us a great place and secured it for us very quickly....
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Was this helpful? Yes
Jun 23,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Roger Adams'
Jun 23,2017
0 people found
this helpful
Zuzanna helped with the letting for 75 Mafeking Ave, and I found her to be extremely helpful and very pleasant to talk with on the phone. She clearly was genuine and honest in all our discussions, and went out of her way to accommodate with taking photos at the property, as well as giving continued and detailed feedback on the builder who was doing a very bad job at the flat. I would not hesitate to recommend Suzanna as a sincere and honest agent to anyone....
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Was this helpful? Yes
Jun 23,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Michalina'
Jun 23,2017
0 people found
this helpful
Zuzanna is very kind and professional person. Thank you for help to find ideal flat for us and wish you all the best....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbdown
By: 'Daniel'
Jun 23,2017
0 people found
this helpful
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never happened....
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Comment on agent fees
Not worth the service given.
Was this helpful? Yes
Jun 22,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Kamil'
Jun 22,2017
0 people found
this helpful
Very professional approach to customer. Everything has been presented precisely. We are happy that Zuzanna was the agent we have worked with. Now we are living in beautiful flat just because Zuzanna helped us rent it. Very happy with agent !!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2017
Minithumbup
Tarek Terfani
By: 'Malik'
Jun 21,2017
0 people found
this helpful
Had the opportunity to deal with Tarek re sale of my property in Putney. From the outset Tarek was extremely pleasant to deal with and highly professional. His negotiation and customer service skills were second to none. Through out the process Tarek made sure that my concerns and interests were his top priority. At times when things got a bit sticky, Tarek took ownership of matters and ensured issues were resolved in a smooth manner. He was a pleasure to deal with and I highly recommend him. ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2017
Minithumbup
Mohamed Wais
By: 'Azim Jameel'
Jun 13,2017
0 people found
this helpful
Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
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Was this helpful? Yes
Jun 09,2017
Minithumbup
Michael Sharp
Hannah Wheatley
By: 'sbarratt'
Jun 09,2017
0 people found
this helpful
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new home!...
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Was this helpful? Yes
Jun 08,2017
Minithumbup
Eleanor Brown
By: 'Lauren B'
Jun 08,2017
0 people found
this helpful
I have just moved out of my parents house into the big wide world for the first time and Ellie made the whole process a walk in the park. So so helpful, really quick coming back to me at all times and happy to answer my many questions! Seamless. I will definitely recommend Townends to my friends and will absolutely look to use you again....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
By: 'Richard'
Jun 07,2017
0 people found
this helpful
Really helpful before and after purchase. Were also very helpful over the stressful final part. Might even have gone with us as we were a better buyer for the seller, rather than take the higher sale price and get stung in the end by a late pull out. Thanks...
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Comment on agent fees
I was a buyer so have no comment on the fees.
Was this helpful? Yes
Jun 07,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Craig cotter'
Jun 07,2017
0 people found
this helpful
Excellent service. Zuzanna picked out an ideal property for us within our budget (we were previously looking at another property that was more expensive, less spacious and in worse condition). Barring a couple of administrative issues during the process (wife's forename and surname swapped when passed to utility companies), the process was very smooth. I will not hesitate to go to zuzanna when it comes time to buy rather than rent....
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Comment on agent fees
Fairly standard
Was this helpful? Yes
Jun 01,2017
Minithumbup
Rafael Zampieri
Aneesah Hussain
By: 'Jade Bunyan'
Jun 01,2017
0 people found
this helpful
Both agents were really friendly and informative about all the properties we viewed making finding our perfeft home a quick, easy, relaxing and enjoyable experience....
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Comment on agent fees
Good
Was this helpful? Yes
May 31,2017
Minithumbup
Tim DeSouza
By: 'EmmaK'
May 31,2017
0 people found
this helpful
Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly recommended...
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Comment on agent fees
Happy with the fee level. They conducted all viewings so happy to pay for this
Was this helpful? Yes
May 30,2017
Minithumbup
Aneesah Hussain
By: 'SEK'
May 30,2017
0 people found
this helpful
Anisa was a great help, she was friendly and the customer service was great! I called numerous times after for various enquiries and she was always very helpful....
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Was this helpful? Yes
May 26,2017
Minithumbup
Zuzanna Pilarczyk
By: 'Paul O'
May 26,2017
0 people found
this helpful
I have dealt with many letting agents but few have been as helpful, hard-working and professional as Zuzanna. We needed to move quickly and were quite specific in what we were looking for; Zuzanna understood this. She was refreshingly honest and very understanding. Moving can be a difficult and stressful experience but Zuzanna made it a lot easier for us. I have no hesitation in recommending her....
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Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
720 22 966 86 500 14 391 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(108)
Brook Green
240 Blythe Road, London W14 0HJ
(63)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(163)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(242)
Mitcham
201 London Road, Mitcham CR4 2JD
(42)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(173)
Putney
167 Putney High Street, London SW15 1RT
(138)
South Norwood
11 High Street, London SE25 6EZ
(133)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(110)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(294)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)


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