• Simon Bright
    Simon Bright
  • Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Sep 19,2017
Minithumbup
Robert McPeake
By: 'Tamara'
Sep 19,2017
0 people found
this helpful
I have had the good fortune to work with Robert at the Towends branch in Ealing for a number of years now. He is not only fair in his dealings, but he is phenomenal at getting the job done. I always feel that I can just hand over to him, in the knowledge that he will come back to me with quality tenants very shortly thereafter....
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Comment on agent fees
As I say above, I have always found Robert to be fair and straightforward on the fees front.
Was this helpful? Yes
Sep 17,2017
Minithumbup
Edward Pink
By: 'Bassam'
Sep 17,2017
1 people found
this helpful
Edward was excellent at providing follow-up, communicating, solving problems where they arose and doing everything he promised to do on time. He is a credit to Townends....
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Was this helpful? Yes
Sep 08,2017
Minithumbup
Tyana Martyn-Willis
By: 'Marianne'
Sep 08,2017
0 people found
this helpful
Could not have had a better experience with Tyana. She is an asset to the team. She showed me a variety of properties which all met the requirements I had asked for. She gave me honest and positive advice about my search. She also gave a warm and truthful welcoming every time I went for a viewing with her, something I've found not all agents generally do. If I am looking for another property in the future, I will be contacting Tyana....
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Was this helpful? Yes
Sep 02,2017
Minithumbup
Ryan Stevens
By: 'Jamie'
Sep 02,2017
0 people found
this helpful
I recently completed on the sale of my house in Addlestone (August 17). We spoke to several of the major agents in Addlestone and found Ryan and his team at Regents to be very professional and we built a good relationship from the first meeting. Throughout the whole sale process I could not fault Ryan and his team. Here are a few of the reasons I was very satisfied with their service: - Regularly updated with feedback from viewings and any offers - Weekly report which showed their marketing pla...
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Comment on agent fees
Good - worth it
Was this helpful? Yes
Aug 24,2017
Minithumbup
Zack Brown
By: 'Mr Smith'
Aug 24,2017
1 people found
this helpful
Zack helped me find the perfect property. Being a first time buyer I didn't know what to expect along the way and Zack stayed in contact with me throughout the process, he always called when they had taken on a property which suited my requirements and would also call just to see how my search was going and if any requirements had changed. I cannot fault Zack and he is an outstanding asset to Regents....
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Was this helpful? Yes
Aug 20,2017
Minithumbdown
By: 'Raki'
Aug 20,2017
2 people found
this helpful
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially messed up inventory timings and they didnt even have basic professionalism to notify me. When reached at the property on agreed time and called then they didnt even have basic courtesy to appologies and after waiting for some ...
read full review
Comment on agent fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
Was this helpful? Yes
Aug 17,2017
Minithumbup
Lauren Green
By: 'Phanthom'
Aug 17,2017
0 people found
this helpful
Extremely helpful and informative. Got property sold in 4 weeks. Very pleased with outcome. Would not hesitate to recommend.Thankyou....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 15,2017
Minithumbup
Mark Latham
By: 'G. Fernandez'
Aug 15,2017
3 people found
this helpful
Working with Mark was a pleasure. He answered all the question we had and help us through all the process of searching and buying. He went above and beyond his duties. Mark is reliable and very supportive. THANK YOU MARK...
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Was this helpful? Yes
Aug 06,2017
Minithumbup
Arthur Beaney
By: 'Stokefields vendor'
Aug 06,2017
0 people found
this helpful
Arthur kept me well informed of all the stages of the sale of my property. He was charming and polite and very understanding. In short he made the deal happen. Thank you Arthur. Five stars for you....
read full review
Comment on agent fees
fair
Was this helpful? Yes
Aug 05,2017
Minithumbup
Andrejs Krutins
By: 'Sandeep'
Aug 05,2017
1 people found
this helpful
Andrejs was very helpful and updated us through the process of our buy . He was always available and answered any questions we had....
read full review
Was this helpful? Yes
Aug 04,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Greig'
Aug 04,2017
2 people found
this helpful
Very pleased with the efforts of everyone at Townends in selling our property. Good communication throughout the sale and most helpful in explaining the sales process....
read full review
Was this helpful? Yes
Aug 03,2017
Minithumbup
Arthur Beaney
By: 'Mrs SS of Aldershot'
Aug 03,2017
0 people found
this helpful
Arthur is a true professional who kept in constant phone/email contact with us when he sold our property recently. He is professional, polite, helpful and always responded to our questions in a timely manner and in our opinion went way and above the expectations of an estate agent. Nothing appeared to be too much trouble for Arthur. Thank you for restoring our faith in the reputation of estate agents, i wish the same could be said for solicitors!!!!!!! :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2017
Minithumbup
Arthur Beaney
By: 'Partson'
Aug 03,2017
0 people found
this helpful
Arthur is a very professional and pleasant consultant, he always took time to explain all our questions and ensured we were never worried....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2017
Minithumbup
Ashley Francis
By: 'Happily Ever After In Norwood Junction :)'
Aug 02,2017
0 people found
this helpful
Despite lots of challenging issues during during the purchase of my property Ashley was professional at all times and extremely helpful making the process as stress-free as possible! I would thoroughly recommend using Townsends as they were always on hand to offer advise and ensure the best possible solution for both parties....
read full review
Was this helpful? Yes
Aug 01,2017
Minithumbup
By: 'Agent Chloe House was amaizing!'
Aug 01,2017
0 people found
this helpful
We sold our property and Chloe House was our agent. Chloe was absolutely brilliant! She helped us prep the house before the opening day with tips and suggestions. She made herself available throughout the sale process, always answering our queries and doubts with a smile and bags of knowledge. She knows the market really well and has real skills and talent in handling sellers and buyers. Always available even at evening and wknds, she went far beyond the call of duty to help us throughout th...
read full review
Comment on agent fees
fair fees
Was this helpful? Yes
Jul 31,2017
Minithumbup
Mohammad Islam
By: 'Natasha'
Jul 31,2017
4 people found
this helpful
Mo is absolutely brilliant, I can always rely on him to help me with any cases we are referencing for Townends....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jul 26,2017
Minithumbup
Ryan Stevens
By: 'Jon and Katie'
Jul 26,2017
0 people found
this helpful
Buying a first property can be stressful, but Ryan made the whole process flow seemlessly. He kept us informed at all times and was extremely helpful and quick to answer any questions we might have had. The whole process went smoothly and we are now happily in our new property!...
read full review
Was this helpful? Yes
Jul 26,2017
Minithumbup
Ryan Stevens
By: 'Claire & Stephen Prior'
Jul 26,2017
0 people found
this helpful
I cannot express sufficiently the good work that Ryan did for myself and my brother when we had to sell our Mother's home. He was polite, knowledgeable and sympathetic to our situation. His communication was excellent and we knew what was happening at every stage. The fact that we were able to leave the property in his very capable hands made the whole emotional process much simpler. I would not hesitate to recommend him to anyone....
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Comment on agent fees
Fees were explained at the outset and I feel that all the help we had from Ryan made the fee worthwhile.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Aneesah Hussain
By: 'niranjan'
Jul 25,2017
0 people found
this helpful
She is the best...stretched long hours to show us good properties. Full of energy, very polite and friendly. Amazing person !...
read full review
Was this helpful? Yes
Jul 24,2017
Minithumbup
Mohammad Islam
By: 'Andrew'
Jul 24,2017
4 people found
this helpful
A very friendly, helpful and efficient service was provided which helped make the whole process quick, easy and hassle free....
read full review
Was this helpful? Yes
Jul 21,2017
Minithumbup
Max Anderson
By: 'Jin'
Jul 21,2017
0 people found
this helpful
Max was really helpful during the whole process and was very knowledgable about the area and local amenities. He considered our requirements and desires with great care and found us a beautiful place to live. I would definitely recommend the agency and of course Max to friends and family who are looking to move around the area in which Regent Estates cover....
read full review
Comment on agent fees
Slightly high but worth it
Was this helpful? Yes
Jul 20,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Ludmilla'
Jul 20,2017
3 people found
this helpful
Mark Shepherd has been amazing, 5 star rating plus, he has not only found someone to buy our house but also the price we asked for and he was Super agony uncle . Great spirit always a welcome smile that greets you as soon as you walk in at anytime...
read full review
Comment on agent fees
Top fees he deserves every penny no waste!!!!!!
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
Thank you Ludmilla, I think I might be your agony uncle for a fair old time yet us this transaction is going to require a lot of work and patience! But we will get there! ...
Jul 20,2017
Minithumbdown
Mark Shepherd
Mark Latham
By: 'Ludmilla'
Jul 20,2017
3 people found
this helpful
Mark Shepherd has been amazing, 5 star rating plus, he has not only found someone to buy our house but also the price we asked for and he was Super agony uncle . Great spirit always a welcome smile that greets you as soon as you walk in at anytime...
read full review
Comment on agent fees
Top fees he deserves every penny no waste!!!!!!
Was this helpful? Yes
Jul 18,2017
Minithumbup
Brett Foulser
Brett Foulser
By: 'An outstanding profesional'
Jul 18,2017
0 people found
this helpful
Brett was chosen over 4 other local agents and his efforts on our behalf went far beyond our expectations, There were some problem at times but Brett was ever optimistic and realistic in his strategies and resolutions. He certainly has outstanding communication skills. All-in-all Brett and his team supported us throughout in a professional, reassuring, indefatigable and knowledgeable manner....
read full review
Comment on agent fees
Of course we would rather have lower fees - who wouldn't! That said In the final analysis you get what you are prepared to pay for - Brett earned his money.
Was this helpful? Yes
Jul 17,2017
Minithumbup
Nadine Clappison
Bethany McColl
By: 'steve-jen'
Jul 17,2017
0 people found
this helpful
Beth and Nadine both went above and beyond to help us. we are both so grateful for everything they have done to help us get in to our 1st home home together....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jul 17,2017
Minithumbup
Robert McPeake
Mohamed Wais
By: 'Rosanna, Ealing'
Jul 17,2017
0 people found
this helpful
Very professional, courteous, helpful and work extremely hard to identify new and suitables tenants. Always welcoming and approachable, and constantly keep me informed of progress which I particularly appreciate....
read full review
Comment on agent fees
acceptable
Was this helpful? Yes
Jul 15,2017
Minithumbup
Nadine Clappison
By: 'Helen G'
Jul 15,2017
0 people found
this helpful
Aaron dealt with the purchase of my property in a friendly professional manner. Nadine was very helpful with finding a tenant promptly. Professional service by all the staff in the Sunbury office....
read full review
Comment on agent fees
Quite expensive but a good service, I am a new landlord and the added extras (admin fees, check in and check out etc) were not explained up front.
Was this helpful? Yes
Jul 15,2017
Minithumbup
Nadine Clappison
Nadine Clappison
By: 'Beverley Lamb'
Jul 15,2017
0 people found
this helpful
Nadine has been looking after me terrifically. She has been very professional and found new tenants for my property very quickly. I have been most impressed as she has had to particularly help me as I have had to fly out to Australia for a family bereavement. I will always be extremely grateful for all her kind help....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Jul 14,2017
Minithumbup
Mark Shepherd
By: 'Tim Baker'
Jul 14,2017
2 people found
this helpful
very knowledgable, efficient and hardworking. judged value, market and clients well. thank you.few minor issues only, such as locking house after visits....
read full review
Comment on agent fees
standard
Was this helpful? Yes
By: Mark Shepherd
Jul 21, 2017
View all comments (1)
Thank you Tim, I might add that the house was always securely locked but it was your alarm system we had a problem with! ...
Jul 14,2017
Minithumbup
Nadine Clappison
Joseph Lynch
By: 'Beata Lukasiewicz'
Jul 14,2017
0 people found
this helpful
Very helpfull and friendly , professional with great attitude towards the clients and families that coming into the offices. Will recommend to friends and family for sure !...
read full review
Comment on agent fees
Unfortunately the fees were too high
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
805 24 1073 95 638 16 488 8 109 28

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Agent Fees

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Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(64)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(243)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(139)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(123)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(283)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(135)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)


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