• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk

Properties for Sale
Properties to Rent

Dec 02,2016
Minithumbup
By: 'Gavin'
Dec 02,2016
0 people found
this helpful
Adeel offered me a tremendously good service. He was very proactive to find me a property that suited my requirements....
read full review
Comment on agent fees
The fees are reasonable.
Was this helpful? Yes
Dec 02,2016
Minithumbup
Mohammad Islam
By: 'Isis'
Dec 02,2016
2 people found
this helpful
Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
read full review
Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
Was this helpful? Yes
Dec 01,2016
Minithumbup
Colin Fosu
By: 'Freddie'
Dec 01,2016
0 people found
this helpful
From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and Colin made a lot of Extra effort to help keep a check on progress of the apartment before the Tenant actually moved in. Their service with a smile is truly appreciated and we look forward to continuing wi...
read full review
Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By: 'Jamie & Jenna'
Nov 28,2016
0 people found
this helpful
We purchased our property through the Regents Woking branch, and were very pleased with the service we received. When we initially viewed the property, Matthew showed us around and answered our questions competently without the 'hard sell' approach. We were pleased with the assistance we received during the purchasing process and were regularly updated with regards to the solicitor's progression with the legal documentation. Matthew was always quick to respond to any queries and offered support...
read full review
Was this helpful? Yes
Nov 28,2016
Minithumbup
Katie D'Imperio
Amie Squire
By: 'Heather'
Nov 28,2016
0 people found
this helpful
Townends provided a great service from start to finish. Katie was very professional and nothing seemed too much trouble, she kept me updated throughout the process . I would highly reccommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2016
Minithumbup
By: 'Joanna'
Nov 28,2016
0 people found
this helpful
Selling own flat and purchasing another property while taking care of two kids at the same time, it is a real challenge and can be quite stressful. Morgan from Ealing Broadway office was very helpful through all process, which hopefully will have happy end. :) We sell our flat and buy another property with Townends. Morgan is very professional, nice dzentelman with easy going approach to the business. He always reacts and responds to me quickly, kind of thing I expect from agent. He deals wit...
read full review
Comment on agent fees
I did manage to negotiate the Agent's Fee, so very happy about that.
Was this helpful? Yes
Nov 27,2016
Minithumbup
Robert McPeake
By: 'Aaron Potter'
Nov 27,2016
0 people found
this helpful
It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact him again in the future if we need it....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
Nov 25,2016
Minithumbup
By: 'Becky Page'
Nov 25,2016
0 people found
this helpful
Very pleased with the feedback via emails and phone calls. Very friendly and efficient service, they made me feel at ease, would highly recommend them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
Brett Foulser
By: 'Sarah'
Nov 24,2016
0 people found
this helpful
As a purchaser of a property in Woking, Regents were very helpful. Matt followed up every issue on our behalf, and dealt with all our queries quickly and efficiently, no matter how small. He was very supportive throughout the process. We also had dealings with Brett, who was also very helpful and understood our situation. Communications within the office must be excellent as no matter who you spoke to, everyone seemed to know the current situation on our purchase. Thanks Regents of Goldsworth...
read full review
Was this helpful? Yes
Nov 24,2016
Minithumbup
Katie D'Imperio
Amie Squire
By: 'Raji'
Nov 24,2016
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
read full review
Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
Was this helpful? Yes
Nov 24,2016
Minithumbdown
By: 'George'
Nov 24,2016
2 people found
this helpful
Disgusted with the service provided. Still awaiting problems to be resolved 8 months into the letting. Mould on walls, tiles falling off, cracks in ceiling. It's been a nightmare dealing with the staff to resolve anything,very rude. I hate living here now and won't be using Townsend to rent though again...
read full review
Comment on agent fees
Extortion
Was this helpful? Yes
Nov 23,2016
Minithumbup
By: 'SusieG'
Nov 23,2016
0 people found
this helpful
Emma and Chad were so helpful during our recent property purchase. They were positive when tensions arose in the chain and proactive about chasing down the issues and reassuring other chain members in order to stop it from collapsing. The run up to exchange became even more strained as we had to exchange our sale ahead of our purchase. It was through our trust in them that we had the confidence to do this with the reassurance that our purchase would shortly follow, which it eventually did....
read full review
Comment on agent fees
N/A (we were buyers)
Was this helpful? Yes
Nov 22,2016
Minithumbup
By: 'ch'
Nov 22,2016
0 people found
this helpful
Adeel ensured my experience with Townsend was one to remember excellent customer service shown before lettings negotiation was complete and also gave me exceptional after sale service. Honest courteous and has the gift of the gab to add to his brilliant sales approach. Thanks again Adeel for all your help and keep up the great customer service and hunger within the job role...
read full review
Comment on agent fees
a lot compared to previous lettings fees
Was this helpful? Yes
Nov 22,2016
Minithumbup
By: 'Chrissie'
Nov 22,2016
1 people found
this helpful
Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
read full review
Comment on agent fees
Fees are fair.
Was this helpful? Yes
Nov 21,2016
Minithumbup
Robert McPeake
By: 'Silver Surfer'
Nov 21,2016
0 people found
this helpful
Robert is very professional and courteous. He treated my property like it was his own and helped me overcome last minute obstacles, effortlessly. He is a credit to your company and I would definitely recommend him to other prospective landlords....
read full review
Comment on agent fees
The fees were fair.
Was this helpful? Yes
Nov 21,2016
Minithumbup
By: 'Fini'
Nov 21,2016
0 people found
this helpful
Morgan is a professional senior negotiator and we were really happy about his dealings with the vendors. As buyers, we felt supported and rightly advised through the process. He is obviously very passionate about his job and is a keen realtor....
read full review
Comment on agent fees
We did not have to pay any fees as buyers.
Was this helpful? Yes
Nov 20,2016
Minithumbup
Robert McPeake
By: 'L'
Nov 20,2016
0 people found
this helpful
I approached Townends Ealing to find an accomodation to rent. Robert was extremely helpful in all the stages of my search, he managed to find a suitable studio for me in a very short time, arranged multiple viewings and helped me greatly in writing down the offer to the landlord. After the offer was accepted, he always promptly responded to my doubts and questions. He was greatly helpful, especially because this was my first flat-hunt in London. He never left me alone on this, and I have really ...
read full review
Comment on agent fees
It is very difficult for me to accept the fact that I have to pay for the referencing on myself. Apart from this, fees were high but lower with respect to other agencies I visited.
Was this helpful? Yes
Nov 16,2016
Minithumbup
By: 'Rosy'
Nov 16,2016
0 people found
this helpful
Daniella was extremely helpful with out rental property search and helped us find and secure our ideal property. She was helpful and knowledgeable one all the required details and contactable on email as and when further questions popped up. All in all we were able to find and complete on our rental property with no fuss and with plenty of time to spare!...
read full review
Comment on agent fees
Higher than others we have used in the past.
Was this helpful? Yes
Nov 15,2016
Minithumbdown
By: 'Courtney'
Nov 15,2016
1 people found
this helpful
A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't go...
read full review
Was this helpful? Yes
Nov 10,2016
Minithumbup
By: 'Sie'
Nov 10,2016
0 people found
this helpful
The staffs at this brand very friendly, very helpful. Great team work. Fast, traight forward, accurate and simple. I got my lovely property within 2 weeks. Thank you guys. Wish you all the best. Keep all the good work...
read full review
Comment on agent fees
Excellent!
Was this helpful? Yes
Nov 10,2016
Minithumbup
By: 'Georgina'
Nov 10,2016
0 people found
this helpful
The staff at Regents were enthusiastic, proactive and efficient. They found us a tenant within days of the property going on the market with them, and were very happy to answer the many questions we had about the letting process. I would definitely recommend them....
read full review
Comment on agent fees
Fees for full management are very reasonable.
Was this helpful? Yes
Nov 09,2016
Minithumbup
By: 'SPM'
Nov 09,2016
0 people found
this helpful
Chris was excellent from start to finish on the sale of our flat. Very good advice on marketing and pricing. Then worked very hard once a buyer was found to keep the transaction on track when there were difficulties created by the buyer and their inefficient solicitors. Thank you!...
read full review
Comment on agent fees
Fair - and they certainly earned them.
Was this helpful? Yes
Nov 09,2016
Minithumbup
Chris Menzies
By: 'Good service'
Nov 09,2016
0 people found
this helpful
The service we got from Terry initially and then Chris was excellent and they dealt with us professionally throughout what was a very long process...
read full review
Comment on agent fees
We were able to negotiate the fees
Was this helpful? Yes
Nov 08,2016
Minithumbup
By: 'Marius Balauta'
Nov 08,2016
1 people found
this helpful
I'm very satisfied with the overall process of making an offer to completion. I found Adeel particularly helpful throughout the whole process and any queries I had were answered quickly and professionally. Thank you Adeel!!!...
read full review
Was this helpful? Yes
Nov 08,2016
Minithumbup
Raegan Cosstick
By: 'melicious'
Nov 08,2016
0 people found
this helpful
Jessica & Raegan were so helpful & polite during my house hunting & viewings, moving in etc. i love my new house, Thanks Guys you are amazing xxx...
read full review
Was this helpful? Yes
Nov 08,2016
Minithumbup
Joseph Lynch
By: 'Holly'
Nov 08,2016
0 people found
this helpful
Joe is very polite and helpful. He always returned my calls promptly. Kept us updated with new properties and always got the viewing booked in quickly. When chasing the vendors for any outstanding queries or paperwork he was always on the case and would get back to me the same day. Overall I have experienced good customer service form Joe and he was a pleasure to deal with....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2016
Minithumbup
By: 'Robert W'
Nov 07,2016
0 people found
this helpful
Sarah and Feisal have been fantastic in explaining to this first time London landlord all the steps required as well as doing a thorough job of finding us the right tenant profiles. I have found my experience working with them a pleasure and would happily recommend them as partner for prospective landlords....
read full review
Comment on agent fees
Fees are in line with market and negotiable.
Was this helpful? Yes
By: Feisal Osmanie
Nov 09, 2016
View all comments (1)
Hi Robert, Thank you ever so much for the review and it has been a pleasure working with you. From the team in Northfields Townends! ...
Nov 05,2016
Minithumbup
By: 'Fiazah Pervez'
Nov 05,2016
0 people found
this helpful
Mr Feisal Osmanie did a great job in finding suitable tenants for my property. He is very professional and puts genuine time and effort into meeting clients requirements, clarifying any potential worries that may arise. It has been a pleasure working with Mr Osmanie and I highly recommend him....
read full review
Was this helpful? Yes
Nov 04,2016
Minithumbup
Rominder Virdi
By: 'Rafaella & Tony'
Nov 04,2016
0 people found
this helpful
Rominder is a very polite and flexible person. She took us for viewings on the same day we step in the agency and helped us to negotiate the move in day with landlord. As a result, we finally found our home sweet home! So excited to move in! Thanks Rominder!...
read full review
Comment on agent fees
For our budget it is quite high
Was this helpful? Yes
Nov 04,2016
Minithumbup
By: 'Marko'
Nov 04,2016
0 people found
this helpful
Feisal at the Northfields office was great from start to finish! I requested a viewing to take place within 15 minutes as I was still around the TW8 area and although Feisal had a meeting 30 minutes later, he rushed to the property to try and accommodate my viewing request. The process was extremely stress-free and Feisal was clear and concise throughout the whole process, always responding to my questions quickly. I would not hesitate to recommend Feisal to any of my clients, being in the same ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1075 95 641 16 488 8 109 29

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(65)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(124)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(284)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(136)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


Make an Enquiry