• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 


Properties for sale
Properties for rent
Jun 30,2016
Minithumbup
By:
Jun 30,2016
2 people found
this helpful
Townends made selling my property so easy. As soon as I met Louis at the valuation stage, he made me feel confident and that he would have no trouble finding a buyer. Two days later and I'd accepted an offer I was really happy with. Louis kept me informed through the entire process, was incredibly professional and made everything straight forward from beginning to end. Can't recommend Louis and Townends enough....
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Comment on agent fees
Townends really wanted my business and were confident they could deal with the sale quickly and easily. The fee reflected this.
Was this helpful? Yes
Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
Great team. Within one day they helped us to view the property, make a successful offer and begin paperwork. We were kept informed throughout the negations and were not messed around...
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Comment on agent fees
fees - ‚£480 more expensive than Belfast, but thats London!
Was this helpful? Yes
Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
Both Aaron and Chris acted as a team and in an extremely professional way that concluded in a fast and successful agreement. They met my highest expectations!...
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Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
Robert was very professional in the whole letting process, from the intro meeting to the signing of the tenancy agreement....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
A huge, huge thank you to both consultants at Thornton Health branch Victor and Al. Al who arrange a mortgage for me and set the ball rolling keeping me updated with properties and at viewing giving me an honest view of the property. Victor who I call regularly to see if any properties are in my price range. Thanks for doing such an excellent job on purchase. You delivered a formidable price and helped me to secure good flat in a good location. Well done! TEAM and thanks for all your help keep ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
Morgan has just sold my flat in two weeks and has been a pleasure to deal with, very helpful and professional. He has made the whole process smoother than expected. Thanks Morgan!...
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Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
Katy was very helpful and responsive and fully understood our requirements. She was great to work with and I would definitely recommend Katy and Townends...
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Was this helpful? Yes
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
Very friendly, knowledgeable and professional, interested in our priorities as buyers and took a very non pressurized approach to selling the property we bought....
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
Rebecca was very proactive in sourcing a tenant for my property. She kept us informed of progress throughout the process and dealt efficiently with the new tenant arrival and all of the associated paperwork. Overall a very smooth process. Highly recommended....
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Comment on agent fees
Agent fees are competitive
Was this helpful? Yes
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
We're renting a flat through Townends, and their treatment of us has been excellent. From our initial enquiry through to our signature on the contracts both Taylor and Jenna have been quick to respond to emails etc., accommodating of our requests, and highly professional throughout....
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Was this helpful? Yes
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
Had a fabulous experience from Townends and especially from Richard. They understood my quite complex circumstances and were there for me throughout the whole process, allowing me to get a beautiful flat. Even once I was renting I came across a few difficulties regarding my housing benefit and they were there for me and very helpful in sorting everything out and being empathetic to my circumstances. Thankfully now it has all been resolved and i continue to live in my dream flat, made possible by...
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Comment on agent fees
Very good, was more than unexpected but he was able to help me make a few cuts because of my circumstances which made renting this flat possible.
Was this helpful? Yes
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
This is our first experience letting a property and Rebecca and the team have made our whole experience very smooth. Rebecca has been very efficient in all our interactions and we let our property really quickly to good tenants for which we are grateful for! We have no qualms recommending the team....
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Comment on agent fees
At first the fees and how they're structured seemed duanting but Townends were very upfront about them in their documentation which is good. Personally we have benefitted from reduced fees for certain items and are very happy with the service we are receiving so no complaints.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Rebecca, Hayley, Emma and her team had been really very helpful and have served to the purpose of my conveniency at all times. With Townends we are much satisfied, who have made requirement extremely easier than we thought. From our search for home to settling into one!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Rebecca Amazingly proactive professional & super helpful. I am so glad got in touch with proper agent and agency! Cheers Townends!!!...
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Comment on agent fees
Agent fees was ' slightly' on higher side! But none the less deserves what professional guidance & service I receive from Rebecca! Afterall all good things comes with a tag!
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
We have recently sold our property through Townends. We used Townends earlier for tenancy agreement and they did a very good job. Therefore we trusted them to sell our property. We always preferred large estate agents as they are professionals. It's like you get what you pay for. We must say explicitly, Michael Sharp did an exceptional job for us. Michael is thorough professional, his attention to details are second to none, friendly, honest in advice, understands the pressure sellers go through...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
I dealt with Katy from start to finish and she was an absolute pleasure to deal with. There was no stone left unturned and she was fully committed to helping me find the right property. Will be recommending her and townends to my friends and family!...
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Comment on agent fees
Reasonable fees, worth every penny
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
In finding another 'best-fit' tenant for my flat, TOWNENDS' service was once again very good indeed and, with excellent DIANE ARMSTRONG's patience and continuous assistance, I received a truly personal 'bespoke' service: I never once felt like 'just another Landlord'! Her professionalism and resourcefulness stretched far beyond all call of duty, including invaluable advice and hands-on help re decorators, fencing problems, rubbish clearance etc. My flat, as well as my personal letting needs are ...
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Comment on agent fees
Very fair and competitive fees!
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Taylor is awesome. He's professional, friendly, and obviously cares about his clients as much as making the sale. We worked with several agents from several different agencies during our flat search, and Taylor is frankly in a different league from the rest. Above all we appreciated how hard he works, all the time. That kind of dedication will guarantee his success as he progresses in his career....
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Comment on agent fees
It was our first time working with a letting agent, so we have no point of comparison really. We felt that we got good value though!
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
As a landlord I look for agents who are professional, enthusiastic and focused, and I've found both Taylor and James Atlee to meet all of those requirements. They assessed the market, gave factual based recommendation on rent price and then worked hard and very efficiently to find tenants. Great guys, very responsive and a pleasure to deal with....
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Comment on agent fees
Very good, totally fair.
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
1 people found
this helpful
Sam was very polite, very friendly and helpful. I bought my flat with Townends (different branch) and have always had a good experience with them....
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Comment on agent fees
in line with the market
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
We had dealt with a few different estate agents when trying to find a property, James in Townends was by far the best, he was our estate agent and found us the perfect property which met all of our requirements, he was very professional and informative. Everyone I dealt with the office was helpful and friendly. He was easily contactable regarding any queries we had, and responded to my e-mails within good time; I would recommend him and Townends to anyone wishing to rent or buy a property....
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Comment on agent fees
Ok
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
We are very happy with the device so far. The agency found tenants quickly and the vetting process was thorough....
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Comment on agent fees
Reasonable and transparent
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
I've been using Townends Southfields since 2014 for their letting services and my dealings with them have always been extremely positive. They are not pushy like some other estate agents, just very professional and respectful of their clients. My main point of contact is Sam Miles who is especially polite, efficient and helpful. I would highly recommend using them....
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Comment on agent fees
Very reasonable fees for a great service.
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Townend's were fantastic in helping us to secure the purchase of our first house. I am very sure that without Chads personal, very efficient and experienced support we would not have been successful in securing the purchase of our new home. Throughout a very stressful process we felt from the outset Chad did everything he could to help us and was always at the end or a phone or email and very efficient in replying. Given that a 3rd party estate was primarily involved in seeing the purchase throu...
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Comment on agent fees
N/A as only buying.
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
The service was really pleasant, and both Hisham and Robert where really helpful in each step I needed to take for both finding a property and dealing with the offer once we found the perfect choice....
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Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
0 people found
this helpful
As a first time buyers didn't know that buying is so stressful. But Michael help us on every step of the process. Had a bit of difficulty on mortgage side but got through at the end. Overall had a good experience. Definitely buy from them but not the mortgage....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
1 people found
this helpful
Katie is a lovely Agent and always gets back to you. She can however be a bit pushy when it comes to letting a property even if it is a sought after property, more time would be appreciated in having time to think about the property after viewing....
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Comment on agent fees
Agent fees are very high and put you off using Townends
Was this helpful? Yes
Jun 10,2016
Minithumbdown
By:
Jun 10,2016
3 people found
this helpful
We rented with Townends for two years. They were non responsive to emails and phone calls and expected us to live in disgraceful conditions due to their need to spend as little money as possible in maintaining the property. Upon leaving, as expected, we lost most of our deposit for 'cleaning'. This particular branch of Townends is far too focussed on money saving rather than tenant satisfaction. As a lecturer at several of the colleges in Guildford I hear horror stories from students who have al...
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Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
0 people found
this helpful
At first I was slightly worried about selling my flat, as it was my first experience and I had already moved abroad. During my short return to London, I explained my difficult situation to Tim at Townends. He was quick in helping me, Valued my flat, took photos and arranged viewings in a professional manner, Back home, I was kept up-to-date by Dominic and Tim, so I knew how things were progressing. Although sometimes I had to make some hard decisions, I was very happy when the sale finally comp...
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Comment on agent fees
good
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
0 people found
this helpful
Listened to what I needed, and was able to make the whole process fast, straightforward and easy for me. Very happy with it!...
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Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
704 22 929 78 478 13 384 7 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot
130 Victoria Road, Aldershot GU11 1JX
(100)
Brook Green
240 Blythe Road, London W14 0HJ
(60)
Chiswick
440 Chiswick High Road, London W4 5TT
(162)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(261)
Ealing
41 The Broadway, London W5 2NP
(150)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(161)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(239)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(165)
Putney
167 Putney High Street, London SW15 1RT
(136)
South Norwood
11 High Street, London SE25 6EZ
(126)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(105)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(83)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(286)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(36)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(144)

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