• Terry Hall
    Terry Hall
  • Brett Foulser
    Brett Foulser
  • Katrina Johnson
    Katrina Johnson
  • Luke Garrod
    Luke Garrod
  • Richard Bicknell
    Richard Bicknell
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Sharon Sheehy
    Sharon Sheehy
  • Chris Menzies
    Chris Menzies
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • Matthew Clifford
    Matthew Clifford
  • Mark Shepherd
    Mark Shepherd
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Joseph Lynch
    Joseph Lynch
  • Rhiana Harris
    Rhiana Harris
  • Sam Fard-Manesh
    Sam Fard-Manesh
  • Claudius Boateng
    Claudius Boateng
  • Richard Hawes
    Richard Hawes
  • claim your profile
    Sukina Brooks
  • Mohammad Islam
    Mohammad Islam
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk

Properties for Sale
Properties to Rent

Oct 02,2016
Minithumbup
Richard Hawes
By: 'Sandra'
Oct 02,2016
0 people found
this helpful
Absolulty professional. Very quickly service. I recomend them. The only thing that I'm not very happy is that their fees are very high....
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Comment on agent fees
High
Was this helpful? Yes
Sep 19,2016
Minithumbup
By: 'Kathy Positive Links'
Sep 19,2016
1 people found
this helpful
I was really pleased with the service I received from Taylor. He proactively listened to my clients requirements and found several properties for us to choose from, He was conversant with the area resources and gave a comprehensive account of the service and resources within the property and surrounding area. I was impressed with his presentation, professionalism and interpersonal skills. I have already recommended him to other professionals. Many thanks...
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Sep 16,2016
Minithumbup
By: 'Diane Honeyball'
Sep 16,2016
0 people found
this helpful
Alex and Riya have been extremely helpful to enable Cariad, Leslie and Brooke to move into their new home. They have been most supportive, ensuring that documentation was supplied as soon as practicable....
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Comment on agent fees
As expected
Was this helpful? Yes
Aug 20,2016
Minithumbup
By: 'Will'
Aug 20,2016
0 people found
this helpful
Bearing in mind that myself and none of the other tenants were around to discuss in person, the whole contract was completed over the phone and via email. Nevertheless, the whole process was efficient and stress free. Both Daniella and Eve were extremely helpful, quick to respond and organised which helped me secure a house for the duration of my Masters degree at very short notice....
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Jul 22,2016
Minithumbup
Mohammad Islam
Colin Fosu
By: 'Lorraine'
Jul 22,2016
3 people found
this helpful
As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing as a stupid question. I also liaised with Colin again very professional and easy to talk to. Very very pleased with the service provided....
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Was this helpful? Yes
Jul 07,2016
Minithumbup
Katie D'Imperio
By: 'Krish'
Jul 07,2016
2 people found
this helpful
Katie is VERY professional. She has kept me up to date with properties which suited my needs. Great customer service...
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Mar 17,2016
Minithumbup
Katie D'Imperio
By: 'Overall good'
Mar 17,2016
3 people found
this helpful
Katie was great to work with; nothing seemed a problem for her; great customer her; less positive experience with Jenna - when I called to express upset about service received from their contractor I felt that she wasn't listening to all my concerns but talked over me; however she called next day to update and offer solution so well done for that Overall good service...
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Comment on agent fees
Far too expensive !!!
Was this helpful? Yes
Feb 17,2016
Minithumbup
By: 'Antonia'
Feb 17,2016
0 people found
this helpful
I had three viewing with Hish and he was so helpful and patient. The overall experience was a positive one....
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Was this helpful? Yes
Feb 04,2016
Minithumbdown
Katie D'Imperio
Katie D'Imperio
By: 'R Ireland'
Feb 04,2016
0 people found
this helpful
Katie was incredibly efficient and listened to exactly what requirements we had. She was knowledgeable of the local area and gave us a good tour of 2x properties. I liked her style and her cheerful attitude and would rate her highly....
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Was this helpful? Yes
Dec 07,2015
Minithumbup
By: 'Liza Bourne'
Dec 07,2015
0 people found
this helpful
I visited Townends Sunbury to look for a property to rent in the local area, Taylor was my first point of contact and he was absolutely lovely, very friendly and very helpful in my search. Unfortunately there was nothing on the market which suited my needs but i would definitely recommend using them again....
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Was this helpful? Yes
Aug 12,2015
Minithumbup
By: 'Alan Castleman'
Aug 12,2015
0 people found
this helpful
I approached Regents with trying to understand, 1: What the currently value of my property was. 2: In looking to try to buy and let a property in and around the Staines area. Both Stacey and Matthew were very professional in there approach and were able to make explain to me in simple terms the processes and costs that I would need to take to become a landlord. Stacey performed a home visit and the details she communicated to me was first class. Matthew gave me some good sound advice with regard...
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Was this helpful? Yes
Aug 10,2015
Minithumbup
By: 'Alan'
Aug 10,2015
0 people found
this helpful
While looking for a property to rent Jessica, and Sarah, were extremely helpful in trying to find a suitable property that met my requirements. They were always friendly, patient, and and prepared to go the extra mile. I would highly recommend them, and their way of doing things differently....but the way it should be....
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Was this helpful? Yes
Aug 07,2015
Minithumbup
By: 'Fernando'
Aug 07,2015
1 people found
this helpful
staffs very efficient and friendly.They made many diligences and contacts to satisfy the customer.They had always been very good homes....
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Was this helpful? Yes
Jul 30,2015
Minithumbup
By: 'Birdy2472'
Jul 30,2015
1 people found
this helpful
Taylor has been friendly and helpful throughout the entire letting process, he is always on hand to offer any assistance I have required. i am very happy with service that I have received from Taylor and in fact all of the staff members that i have dealt with from Townends Sunbury Branch and would highly recommend them....
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Comment on agent fees
i would have liked to have kept the monthly rent at the listing price.
Was this helpful? Yes
Jul 29,2015
Minithumbup
Sharon Sheehy
By: 'Felicia Saldanha'
Jul 29,2015
0 people found
this helpful
When I first visited your agency in Whitton I was welcomed by Faye and Sharon in a very professional manner. Faye went through considerable effort to show me what she had on her books to meet with our budget which was not too high. She arranged to take us to the property but we were unable to make it . She immediately made another appointment for us with Dominic who showed us around the property and was very helpful with the information we required. In these last few days we visited several est...
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Comment on agent fees
I did find the fees a little high for my budget but reasonable for the flat in question.
Was this helpful? Yes
Jul 19,2015
Minithumbup
By: 'Bartek'
Jul 19,2015
0 people found
this helpful
We would really like to recommend your agent Kellie Harrison for her very quick actions to organise the viewing and further procedures. She has done everything to help us to find a suitable house for what we are really appreciate. She was also available for us at any time. We wish you more as good agents as Kellie. Thanks a lot!...
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Was this helpful? Yes
Jul 10,2015
Minithumbup
By: 'Vivien'
Jul 10,2015
0 people found
this helpful
Faye Stone showed me three properties. I did not take any of them but what I found different about her is that she kept in weekly contact to try to find me a property - in contrast to other agents, some of whom never returned calls, or said they would arrange a viewing and then I never heard from them again!...
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Was this helpful? Yes
Jun 30,2015
Minithumbup
By: 'Monica'
Jun 30,2015
1 people found
this helpful
Taylor was an absolute pleasure to meet , he's a very knowledgeable young man who definitely listens to your needs ! He's gone way beyond our expectations and his professionalism has been outstanding . He has understood our needs and I can positively recommend him in the future !...
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Was this helpful? Yes
Jun 25,2015
Minithumbup
By: 'Jan Eddleston'
Jun 25,2015
0 people found
this helpful
My Son has lived in Chiswick for the last eight years since college so we have had numerous experiences with varied estate agents in this area but Townends are one of the best Since seeing a property and agreeing the terms I must say I have found dealing with James Atlee has been superb. He is extremely courteous and efficient keeping us completely informed with every stage of the tenancy. I am now in the process of looking to purchase a property when this tenancy ends and I will have no hesita...
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Was this helpful? Yes
Jun 18,2015
Minithumbup
By: 'Mr Collis'
Jun 18,2015
3 people found
this helpful
Taylor was thoroughly professional and focused on our requirements. Communication which we considered essential was excellent with Taylor adding a unique special quality in this key area. Townends are a thoroughly professional company who are quite rightly building a reputation for customer focused excellence. I would highly recommend them and Taylor in particular....
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Was this helpful? Yes
Jun 15,2015
Minithumbup
By: 'Dave'
Jun 15,2015
3 people found
this helpful
Taylor was knowledgeable, very helpful and constructive throughout the viewing process. He was well presented, easy-going and approachable. He maintained a high level of professionalism and secured my property efficiently and without any hassle. I would have no problem in recommending him to other prospective tenants....
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Was this helpful? Yes
Jun 14,2015
Minithumbup
By: 'C Sale'
Jun 14,2015
1 people found
this helpful
I was really impressed by the service I received from Faye at Townends. She took time over each property we looked at and also explaining how all the finances were allocated so that I knew where my money was going. We were on a number of estate agency books but Faye's enthusiasm and support helped me to to find the perfect property...
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Was this helpful? Yes
Jun 09,2015
Minithumbup
By: 'Jo Benbow'
Jun 09,2015
2 people found
this helpful
Taylor was an absolute pleasure to deal with. Very professional and extremely helpful. He assisted us with any questions we had with regards to tenancy. A highly experienced sales agent who had extensive knowledge on the property market....
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Was this helpful? Yes
May 22,2015
Minithumbup
By: 'J Brown'
May 22,2015
0 people found
this helpful
Charles was extremely professional and approachable as an agent. He knew all the answers to our questions and was very helpful with regards to the local area. When approaching making an offer on a flat he talked us through the options. He then went through the paperwork in his own time showing commitment to the job....
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Was this helpful? Yes
May 18,2015
Minithumbup
By: 'Lyn'
May 18,2015
1 people found
this helpful
Both Diane and Simon were professional honest and extremely helpful. Diane finalised everything swiftly and kept me informed of progress all the way through the process. Thanks to both of them me my partner and the 4 children can look forward to moving into our new home....
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Comment on agent fees
I found the administration fee very high compared to other agencies but I know they have secured a fabulous home for me so maybe you get what you pay for.
Was this helpful? Yes
May 07,2015
Minithumbup
By: 'Lewis'
May 07,2015
0 people found
this helpful
Charles has been really helpful throughout the process, every time we have needed something or called the office he has returned the call on the same day. I know from experience that is a big ask for a lot of agents so the little things do make a difference! He's been friendly at all times. Only very briefly dealt with one other member of staff, Charlie, who took a message but that clearly got passed on in good time. Can't complain at all - ask me again after we've moved in and I'll be happy to ...
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Comment on agent fees
Nothing negative about this specific agent, just agency fee's on the whole leave a lot of questions - main point is with admin fees which equate to about half a months rent this should encompass reference fees or at least have a breakdown provided of what the admin is.
Was this helpful? Yes
Apr 27,2015
Minithumbup
By: 'Charles'
Apr 27,2015
0 people found
this helpful
I have been asked to write this review by the agents which I am happy to do. The person dealing with me, Alex, was very helpful and punctual and the transaction progressed smoothly. In as much as such matters are dealt with routinely by agents, the service was fine and as good as one can reasonably expect....
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Was this helpful? Yes
Apr 20,2015
Minithumbup
By: 'Jeff'
Apr 20,2015
0 people found
this helpful
Taylor was very helpful and drove us to three properties in the Sunbury/Upper Halliford areas. We were new arrivals to the UK so he explained to us how lettings works. He is very friendly and easy to contact....
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Comment on agent fees
The letting fees were extremely expensive (over 800 pounds) compared to most other real estate agents where the letting fees averaged around 300 pounds. I'm not sure what we would have got for an extra 500 pounds but it would have probably just gone straight into the Townends CEO's pocket. Be great if they get rid of letting fees soon like they have done in Scotland.
Was this helpful? Yes
Apr 10,2015
Minithumbup
By: 'Roger & Anthea'
Apr 10,2015
0 people found
this helpful
Faye met us at the property, having made the arrangements that morning, and discussed options with us, She was knowledgeable and helpful about the flat. She also helped by escorting my wife and I to he High Street, and filled us in on some local information, did further research and contacted us with the results the same day. Since our appointment she has been in contact and we are pleased to have someone so helpful to us....
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Was this helpful? Yes
Apr 08,2015
Minithumbup
By: 'Spenno'
Apr 08,2015
0 people found
this helpful
Vinnie was very helpful when we were looking to rent in the Southfields area. I would recommend Townends....
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Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1076 95 641 16 488 8 109 29

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(65)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(44)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(124)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Regents Staines
142-144 High Street, Staines TW18 4AH
(284)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(430)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(173)
South Norwood
11 High Street, London SE25 6EZ
(136)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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