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At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.

Properties for Sale
Properties to Rent

Aug 28,2015
By: 'Carol Gooding'
Aug 28,2015
0 people found
this helpful
I was selling a property which was being purchased by your client who was selling a property through Regents. Due to the length of time my sale was taking, I phoned Amanda to get information as to how it was proceeding with your client. Amanda kept me fully informed and did everything to expedite the sale. Having someone I could ask in addition to my own agent was such a support to me, as selling my property was very stressful. At all times she was understanding, courteous, helpful, and always ...
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Was this helpful? Yes
Aug 21,2012
By: 'Undisclosed'
Aug 21,2012
1 people found
this helpful
I was in a chain involving a property in which Simon was acting as agent. His unresponsiveness caused unnecessary anguish. At one point we thought we were going to need to put our house back on the market as the lack of information and progress on the sale down the chain led us to believe it would not reach exchange, thereby causing us to lose our purchaser....
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Was this helpful? Yes
By: Townends Estate Agents
Aug 23, 2012
View all comments (3)
Dear '‘Undisclosed'’ I am very keen to resolve the concerns you have highlighted in your recent posting. As I cannot investigate further without more information from yourself, I would ask again that you make contact with me via my email address rhoward@townends.co.uk so that I can try to resolve the issues. Our brand reputation is exceptionally important to us, so if your issue is a genuine one we would really like to help. Kind Regards Ros Howard PA to Sales Director ...

ARLA TPOS My deposits scheme

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
806 25 1075 95 641 16 488 8 109 29

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Agent Fees

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Last updated at 12:31 PM 06/12/2017 by allAgents

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

130 Victoria Road, Aldershot GU11 1JX
Brook Green
240 Blythe Road, London W14 0HJ
440 Chiswick High Road, London W4 5TT
show all branches (21)
83-85 High Street, Croydon CR0 1QF
41 The Broadway, London W5 2NP
364 Garratt Lane, London SW18 4ES
3-5 Epsom Road, Guildford GU1 3JT
201 London Road, Mitcham CR4 2JD
140 - 142 Northfields Avenue, London W13 9SB
167 Putney High Street, London SW15 1RT
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
Regents Egham
179 High Street, Egham TW20 9EJ
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
Regents Staines
142-144 High Street, Staines TW18 4AH
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
Regents Woking
4 Commercial Way, Woking GU21 6ET
South Norwood
11 High Street, London SE25 6EZ
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
25 London Road, Twickenham TW1 3SX
127-129 Percy Road, Whitton TW2 6HT

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