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    Daniel Sexton
  • Charles Lawrence
    Charles Lawrence
  • Simon Bright
    Simon Bright
  • Chad Newbould
    Chad Newbould
  • Robert Dawson
    Robert Dawson
  • Jenna McCann
    Jenna McCann
  • Clint Amfo
    Clint Amfo
  • Chris Gann
    Chris Gann
  • Matt Huybrechts
    Matt Huybrechts
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Taylor McNeil
    Taylor McNeil
  • Sebastian Grayson
    Sebastian Grayson
  • Erol Dogruel
    Erol Dogruel
  • Eleanor Popham
    Eleanor Popham
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Natalie Witting
    Natalie Witting
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badge Read full description...Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
 


Properties for sale
Properties for rent
Jul 23,2016
Minithumbup
By:
Jul 23,2016
Featured Review
1 people found
this helpful
Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given to them by Diane and all her front and back office staff. Diane is forceful, go-getting and professional and always prompt in response to queries. I always have confidence she is doing her best for me, her client....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
Featured Review
0 people found
this helpful
I am so pleased with the help that i have received with Sipho and Ivan. Great customer service and a good experience over all. Two thumbs up Townends! I will surely recommend you guys....
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Comment on agent fees
Agent fees was reasonable for the services that i have received.
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
Featured Review
1 people found
this helpful
We've spent numerous weeks looking for a property to rent and tried a number of different letting agents viewing a variety of properties that weren't suitable for our needs. Townends listened carefully to what we were looking for and provided a number of suitable viewings. Mo went out of his way to help us make the right decision for our family. The process was efficient and Mo was clear, helpful and kind throughout....
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Comment on agent fees
The fees are quite high but in line with other agencies. We were given a discount as we were able to go through process quite quickly.
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
Featured Review
0 people found
this helpful
Katie has been very helpful and efficient with dealing with all aspects of my first experience of being a landlord, so would highly recommend and company her to others....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
Featured Review
1 people found
this helpful
Great end to end service. Mo has been been so helpful and made us very comfortable throughout the process. We are impressed by the level of professionalism....
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Comment on agent fees
The fees are quite high but manageable
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing as a stupid question. I also liaised with Colin again very professional and easy to talk to. Very very pleased with the service provided....
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
Daniella was very friendly, helpful and extremely fast helping me to rent a flat for my daughter. She replied to my e-mails immediately and called me on the phone as much as needed. I contacted other agencies before that who haven't replied at all or it took them a lot of time....
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Comment on agent fees
High
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
James and Katie went above and beyond and found me the ideal tenant really quickly. Would highly recommend them to any landlord looking to rent out a property around the Sunbury area....
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Comment on agent fees
Very competitive - you get what you pay for!
Was this helpful? Yes
Jul 21,2016
Minithumbup
By:
Jul 21,2016
1 people found
this helpful
I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally came across Townsend. From the moment I called to arrange a viewing, they were very helpful. When I met Colin Fosu, he was on time, professionally presented and very approachable. I didn't feel pressured or rushed at the viewing and he was very patien...
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Was this helpful? Yes
Jul 21,2016
Minithumbup
By:
Jul 21,2016
1 people found
this helpful
Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset to Townends. Thank you Diane...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
Was this helpful? Yes
Jul 21,2016
Minithumbup
By:
Jul 21,2016
0 people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one. Responsive, professional, would recommend!...
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Was this helpful? Yes
Jul 20,2016
Minithumbup
By:
Jul 20,2016
2 people found
this helpful
Daniella was very helpful and professional throughout the process of finding our new home. We were in an unusual situation because we had to look for a property while we were away. After giving Daniella a general description of what we wanted, she contacted us as soon as she viewed a property that may interest us. We had to trust her judgment and were very pleased, as she really understood what we were looking for. Daniella has shown to be a very adaptable and flexible agent and we are very happ...
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Comment on agent fees
Her fees are good
Was this helpful? Yes
Jul 20,2016
Minithumbdown
By:
Jul 20,2016
1 people found
this helpful
I'm about to leave renting with Townends and I will never have anything to do with them again. As has been mentioned in other reviews they are great to get you into the property, after that when you need to deal with the head office they are abysmal. They are rude, incompetent, pass false information to the Landlord, are riddled with hidden charges and genuinely don't give a ** about customer satisfaction. *** When it came to renewal they forgot to ask us whether or not we were moving out, to...
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What agent could do to change your mind?
Comment on agent fees
Awful. Extortionate, unclear and unwilling to discuss.
Was this helpful? Yes
By: Townends Team
Jul 25, 2016
Thank you for your feedback. So we can investigate this further, please can you email info@townends.co.uk with full details. Many thanks.....
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense of humour and professionalism at all times. Jenna was very helpful reassuring my wife about financial matters in Taylor's absence. We look forward to a continuing good working relationship with Townends and the Landlord during our tenancy. On a ...
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Comment on agent fees
Can only compare with Dexters fees which seemed more.
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
2 people found
this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them. The openness and honesty of Diane helped make our decision that we wanted to work with Townends. After being let down by other agents that we had bookings for and were cancelled, Diane matched our needs with the perfect flat for a great price....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
First class - not at all "pushy " xtremely polite, understanding and professional. Would certainly recommend these young men and their team....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
First got shown one of the Propeties I'm currently occupying by Adeel who was well presented, respectful and very Professional. He then put in contact with Clint who was also very helpful and Professional. everything was done by the book and at no point was I regretting going with Townsend. I highly recommend these people and they made the whole very easy and stress free. Thanks Adeel and Clint for your help....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Aaron took over our search for a flat at a very difficult time, with deals falling through all around us. He found the right property at the right moment and somehow we overcame all the barriers that arose and the flat was ours!! Aaron was outstanding in his willingness to help and to do whatever was needed to make sure that we actually got the keys! I have no words string enough to recommend him as an agent and now as a friend....
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Comment on agent fees
NA
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or preoccupied!...
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Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
Charlie was a real pleasure to deal with during my flat purchase. He was extremely professional at all times and my frequent return visit requests was never too much trouble!...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 17,2016
Minithumbup
By:
Jul 17,2016
0 people found
this helpful
Daniel was professional throughout the whole renting process. The property he found for us met our needs and we are looking forward to moving in into this new cosy home....
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Comment on agent fees
Quite high
Was this helpful? Yes
Jul 16,2016
Minithumbup
By:
Jul 16,2016
0 people found
this helpful
The level of service was good however I felf a little misleading in my particular situation over one of the two tenancy placements....
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Comment on agent fees
Too high. Plus in one of the situations these should have been reduced.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Adeel was very knowledgeable and he helped a lot providing a great selection of property viewings. I would strongly recommend him to anyone who is in the process of renting a new home. I'm very happy with the service provided....
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Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Highly impressive with the efforts Hish took to help in finding right property. There was hardly any other person from any other estate company who was so regular with calls & mails to know the updates and let me know current available properties. I believe this is excellent way to have a customer relationship. Good job and great approach Townends team.....
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Comment on agent fees
No Fees for this service
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
all the staff are very friendly and helpful, they are very accommodating. with the service, I am pleased on the way they updated us on what is going on and what will comes next....
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Comment on agent fees
fee is all worth it..
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
We were very happy with the service from Townends, especially agent Ryan Anderson. He managed to find us a short term let, a service not offered by many other agents. Ryan was great at sending through appropriate properties and communicated really well with us, answering our queries quickly. He was well informed with information about the property and the landlord....
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Comment on agent fees
In line with other agents
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
2 people found
this helpful
The representative for Townends for the viewing was punctual, smartly dressed and knowledgeable on all the properties shown. For the particular property in Old Windsor which was secured by her thorough and quick communication with the Lamdlord and competent negotiation on the price, provided the viewer with assurance that everything would be completed competently between all parties....
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Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
A very lovely young lady who kept me informed of all progress/communication etc and surpassed my expectations. Highly recommend her to anyone seeking rented accommodation. Thank you Katie...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
1 people found
this helpful
Millie was so pleasant to deal with and always there to answer my queries and calm me down when I got worried about something. She is a true Sales Negotiator and it was obvious she was hungry to sell my property as quickly as possible for the best possible price - very important if you want to sell your house. Excellent....
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Comment on agent fees
Whilst I believe I got a very good rate it still seems expensive to use an estate agent. However, I consider it was worth every penny as the agent was so helpful from start to finish and Townends also have a very good Sales Progression Team - something, I doubt, internet estate agents have but it is very much needed to conclude the deal asap.
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties. I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and unique in every phone call. I will be recommending her to anyone I know looking for a property to rent. Yay Kathleen :)...
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Comment on agent fees
Great
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
654 17 841 75 438 12 360 6 92 26

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 11:16 AM 19/03/2015. Last updated at 11:16 AM 19/03/2015 by allAgents


Complaints Procedure

No procedure available.

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

London, W14 0HJ

London, W4 5TT

Croydon, CR0 1QF

London, W5 2NP

London, SW18 4ES

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Mitcham, CR4 2JD

London, W13 9SB

London, SW15 1RT

London, SE25 6EZ

Staines, TW18 4AH

London, SW16 1EQ

Sunbury-on-Thames, TW16 6SB

Thornton Heath, CR7 8RY

Twickenham, TW1 3SX

Twickenham, TW2 6HT

Woking, GU21 6ET

.

Firm rankings



Aldershot Branch
130 Victoria Road, Aldershot GU11 1JX
(90)
Brook Green Branch
240 Blythe Road, London W14 0HJ
(60)
Chiswick Branch
440 Chiswick High Road, London W4 5TT
(150)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(247)
Ealing branch
41 The Broadway, London W5 2NP
(114)
Earlsfield Branch
364 Garratt Lane, London SW18 4ES
(63)
Egham
179 High Street, Egham TW20 9EJ
(146)
Englefield Green Branch
19 St Judes Road, Englefield Green TW20 0BY
(77)
Guildford Branch
3-5 Epsom Road, Guildford GU1 3JT
(223)
Mitcham Branch
201 London Road, Mitcham CR4 2JD
(37)
Northfields Branch
140 - 142 Northfields Avenue, London W13 9SB
(154)
Putney Branch
167 Putney High Street, London SW15 1RT
(135)
South Norwood Branch
11 High Street, London SE25 6EZ
(109)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(36)
Staines Branch
142-144 High Street, Staines TW18 4AH
(98)
Streatham Branch
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(81)
Sunbury on Thames Branch
15a Station Road, Sunbury-on-Thames TW16 6SB
(256)
Thornton Heath branch
95 High Street, Thornton Heath CR7 8RY
(34)
Twickenham Branch
25 London Road, Twickenham TW1 3SX
(141)
Whitton Branch
127-129 Percy Road, Whitton TW2 6HT
(54)
Woking Branch
4 Commercial Way, Woking GU21 6ET
(136)

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