• Simon Bright
    Simon Bright
  • Chad Newbould
    Chad Newbould
  • Clint Amfo
    Clint Amfo
  • Matt Huybrechts
    Matt Huybrechts
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Sebastian Grayson
    Sebastian Grayson
  • Erol Dogruel
    Erol Dogruel
  • Eleanor Popham
    Eleanor Popham
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • Abigail Fuller
    Abigail Fuller
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badge Read full description...Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Jan 24,2017
Minithumbup
By:
Jan 24,2017
Featured Review
0 people found
this helpful
Katie and Amie have made this entire ordeal extremely hassle free and smooth with their excellent advice and proactive, prompt and professional work manner. It wasn't the easiest task to start finding a new home straight after the festive period and with a tight deadline. Looking at some heartbreaking properties also had my hopes quite down. Amie turned the entire situation around with her comfortable approach in showing us around various properties, answering our many questions and being ver...
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Comment on agent fees
Steeper than some but you get what your paying for. The staff are always one step ahead and prepared. Excellent team and worth every penny.
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Jan 20,2017
Minithumbup
By:
Jan 20,2017
Featured Review
0 people found
this helpful
I instructed Robert at the end of last year, and his team worked hard and fast to find me suitable tenants. I have worked with him before and have appreciated his straight-talking advice. He doesn't lure you in with false promises. He understands the market and advises you accordingly. I would unquestionably instruct Robert again....
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Comment on agent fees
The fees were competitive.
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
this helpful
Ben undertook the photographs and marketing of our property. He promoted the property well and dealt with buyers professionally. Ben was also really good at managing purchasers who had unrealistic expectations of post Brexit properties....
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Comment on agent fees
No comment
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Jan 17,2017
Minithumbup
By:
Jan 17,2017
Featured Review
0 people found
this helpful
Hi my name is Mr Bhinder landlord of 4 west lodge tw15 1rs I wound like mention how impressed i was with the member of staff at towndends who sorted out my new contract.. Amie Squares and Katie d-imperio are both very good at there jobs Highly professional and great manners and very helpful. I was very impressed and glad to work with them in finding my new tenant. thank you townends all the best to all for 2017 Mr V Bhinder...
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Comment on agent fees
good
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Jan 16,2017
Minithumbup
By:
Jan 16,2017
Featured Review
0 people found
this helpful
Mohamed was great, showing us a wide variety of properties. Afterwards we struggled a bit to decide which type of property we most wanted, but as soon as we'd decided, placing an offer and getting the paperwork sorted with Robert was a breeze....
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Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
I have been dealing with Elle Lawrance at Townends in Woking and have received excellent service. Each time II've contacted her she's responded quickly and efficiently by both phone and email and has been a pleasure to deal with. She represents Townends extremely well....
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
My partner and I have had a great service from Michael from start to finish. He was professional and personal and was very proactive in helping us sell our flat and buy our new home. I would highly recommend using Townends in Staines....
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Comment on agent fees
Reasonable. About par for the course.
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Well , where do I start ! Michael Sharp treated my wife and I with his full support from start to the end during our first property purchase . Michael provided us with full transparency, guidance , support , expertise throughout the process which put us at ease and offered further support with liaising with conveyance solicitors . We can't thank Michael enough and if we ever decided to sell our home we would not hesitate to touch base with Michael again . Thank you ! Vern & Kristina...
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Comment on agent fees
Fair .
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
We, the sellers' solicitors found the sales team to be positive and proactive. It was quite refreshing. We would certainly recommend them to a client looking to sell who is without an agent....
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Comment on agent fees
Good
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Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
Chad is a true professional and we felt confident that he would do his utmost to sell our property and keep us informed until the end and he did not disappoint! The rest of the staff that assisted us were all very helpful and efficient but for us, Chad stood out....
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Comment on agent fees
Generally, we wish they were not so high!
Was this helpful? Yes
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
We had a brilliant service from Chad, Rob and Emma. Always answered our emails quickly with any questions we had from start to finish. Would definitely recommend using them. Also all of them were very helpful and friendly....
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Comment on agent fees
Fees comparable with all Estate Agents.
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
It is lovely to deal with Robert in Townends agency in Ealing. Robert is very professional and helpful, he assisted me and followed my case , although it was a bit complicated .He cares about the well-being of his clients and is always ready to give you the good advices!...
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Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Michael was excellent in selling my flat in Staines. i would highly recommend him if you want a professional service during the sale as he deals with the solicitors throughout the process and keeps you well informed....
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Comment on agent fees
Good
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Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Found Arthur Beaney to be very professional and helpful through out our move all went very smooth through out. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbdown
By:
Jan 06,2017
0 people found
this helpful
These guys are lovely until the point where hard work and perseverance is needed, then they will lie through their teeth and string you along for months and months without actually doing any real work. We purchased a property through these guys in early 2016 and in each of maybe 30 phonecalls, we were told that the paperwork is being sent over "right now", "this morning", or "first thing tomorrow", which it very rarely was. They are great at talking, but not a lot e...
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By: allAgents
Jan 09, 2017
View all comments (1)
Note from allAgents : +++++++++++++++++ Hello 'Richard and Kate' With reference to your mention of Agents Featured reviews. These featured items allow the agents to showcase reviews that normally explain in more detail the reason why the client has given the agent the star rating for their particular experience and can go some way to indicate or validate why the individual branch and the company as a whole, is rated as the are. The 'Featured Reviews' are a included feature of a support pa....
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Mark was brilliant. Gave me a realistic valuation - that I was happy with - and sold the flat in challenging market conditions very quickly. Delighted!...
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Comment on agent fees
In line with the competition.
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Jan 03,2017
Minithumbup
By:
Jan 03,2017
1 people found
this helpful
Just wanted to say a big thank you to the team for all there efforts and quick sale of my late father's house, the team were very kind and helped out in every aspect....
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Jan 03,2017
Minithumbup
By:
Jan 03,2017
1 people found
this helpful
Mark Shepard of Townends (Englefield Green) got more potential buyers to view our property than the other agent we used and manage to find us a buyer in a relativity short time. The service provided provided from the branch was excellent and they always 'went the extra mile' for us. A special mention must go to Daniel Beresford who took most of the viewings and was always on time and very professional when dealing with the clients. Highly recommend...Five Stars!...
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Comment on agent fees
Agent's Fees were very reasonable
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Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
After originally instructing another local estate agent to deal with the sale of the property and finding their service sub standard, we switched to Townends and have been continually impressed by the service we have received. Simon supported us long after we received and accepted a offer to help ensure that the selling/buying process was as quick and snag free as possible and I know our buyers felt exactly the same. Would 100% recommend them to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Richard was always there,ready to help and he done a good job finding very fast buyers for my flat.Thank you ....
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Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
Richard was so on the ball having sold the house within 26hrs was remarkable. We were extremely pleased with the way it was handled within the branch by the appropriate members and the way we were always kept up to date. Well done. Mr E F Pipe...
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Comment on agent fees
We were quoted between 1 and 2% from the other estate agents so found the fee reasonable
Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Robert and Aaron showed me just the right flat - the first flat I saw with them - saving me tons of time and stress! They really listened to my needs and then negotiated an excellent rent for me - quite a bit lower than what I was expecting! I'll definitely use them next year when I start looking for a place to buy....
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Comment on agent fees
Reasonable, they saved me so much time and stress.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Emma was very intuitive and knowledgeable about the property we have now bought when showing my wife and I around at the beginning of the process and has been helpful with our enquiries thoughout the process. Chad was also helpful with keeping us upated in the final days before exchange....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
I was so happy with them specially Louis Byrne. He was so helpful and about Emma she was so helpful as well in general my wife and I were so happy with them...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Very pleased with this estate agents,efficient & bent over backwards to make sure the process of selling through to moving was a smooth experience. Would use again with a question of doubt. Thank you once again. Matt...
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Comment on agent fees
All good
Was this helpful? Yes
Dec 08,2016
Minithumbdown
By:
Dec 08,2016
0 people found
this helpful
This agency is a one big joke. We paid huge fees for the service that we don't get. All they do, they find you a landlord - that's it. I just rang them, because we already living in our property for 2 months and we still haven't received a contract. I contacted them to find out where is my contract and I've been informed that the landlord supposed to give it to us, and landlord is saying that she doesn't know anything about that. ONE BIG MESS. They are completely unorganised !...
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Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
I was unhappy with the overall handling of my sale. There were some complications with the initial sale which were not communicated to me until 8 weeks after I accepted the offer. They property did sell quickly again after this however, I was not happy with the management of my chain or the communication from staff. The fees whilst competitive are still high and I didn't think that I received what I paid for....
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Comment on agent fees
Competitive / Non-Negotiable
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
We recently rented our first flat and were so glad and happy that it was through Townends and Feisal, in particular. Renting a flat for the first time is daunting for any couple but, I feel, for us, its proved to be very easy & comfortable thanks to Feisal's help throughout the whole process. No matter how trivial or small the question we had, Feisal always had the time and advise for us. Any issue that we had was resolved very swiftly. We will be recommending Townends to anyone who is l...
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Both Katie and Aimee were straight talking and proactive in finding tenants for my property, it couldn't have gone better and would highly recommend using them to let your property. They had someone lined up to view the property before I had even signed the paperwork and put it on the market, really impressed....
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Comment on agent fees
Could always be less.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Adeel offered me a tremendously good service. He was very proactive to find me a property that suited my requirements....
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Comment on agent fees
The fees are reasonable.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
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Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and Colin made a lot of Extra effort to help keep a check on progress of the apartment before the Tenant actually moved in. Their service with a smile is truly appreciated and we look forward to continuing wi...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Townends provided a great service from start to finish. Katie was very professional and nothing seemed too much trouble, she kept me updated throughout the process . I would highly reccommend....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Selling own flat and purchasing another property while taking care of two kids at the same time, it is a real challenge and can be quite stressful. Morgan from Ealing Broadway office was very helpful through all process, which hopefully will have happy end. :) We sell our flat and buy another property with Townends. Morgan is very professional, nice dzentelman with easy going approach to the business. He always reacts and responds to me quickly, kind of thing I expect from agent. He deals wit...
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Comment on agent fees
I did manage to negotiate the Agent's Fee, so very happy about that.
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact him again in the future if we need it....
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Comment on agent fees
Excellent
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ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
685 18 908 78 470 13 376 7 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot Branch
130 Victoria Road, Aldershot GU11 1JX
(98)
Brook Green Branch
240 Blythe Road, London W14 0HJ
(60)
Chiswick Branch
440 Chiswick High Road, London W4 5TT
(158)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(260)
Ealing branch
41 The Broadway, London W5 2NP
(141)
Earlsfield Branch
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(158)
Englefield Green Branch
19 St Judes Road, Englefield Green TW20 0BY
(88)
Guildford Branch
3-5 Epsom Road, Guildford GU1 3JT
(229)
Mitcham Branch
201 London Road, Mitcham CR4 2JD
(39)
Northfields Branch
140 - 142 Northfields Avenue, London W13 9SB
(161)
Putney Branch
167 Putney High Street, London SW15 1RT
(135)
South Norwood Branch
11 High Street, London SE25 6EZ
(119)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines Branch
142-144 High Street, Staines TW18 4AH
(105)
Streatham Branch
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(82)
Sunbury on Thames Branch
15a Station Road, Sunbury-on-Thames TW16 6SB
(280)
Thornton Heath branch
95 High Street, Thornton Heath CR7 8RY
(35)
Twickenham Branch
25 London Road, Twickenham TW1 3SX
(153)
Whitton Branch
127-129 Percy Road, Whitton TW2 6HT
(54)
Woking Branch
4 Commercial Way, Woking GU21 6ET
(139)

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