• Simon Bright
    Simon Bright
  • Chad Newbould
    Chad Newbould
  • Robert Dawson
    Robert Dawson
  • Clint Amfo
    Clint Amfo
  • Chris Gann
    Chris Gann
  • Matt Huybrechts
    Matt Huybrechts
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Sebastian Grayson
    Sebastian Grayson
  • Erol Dogruel
    Erol Dogruel
  • Eleanor Popham
    Eleanor Popham
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
  • Louis Byrne
    Louis Byrne
  • James Atlee
    James Atlee
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badge Read full description...Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
We recently rented our first flat and were so glad and happy that it was through Townends and Feisal, in particular. Renting a flat for the first time is daunting for any couple but, I feel, for us, its proved to be very easy & comfortable thanks to Feisal's help throughout the whole process. No matter how trivial or small the question we had, Feisal always had the time and advise for us. Any issue that we had was resolved very swiftly. We will be recommending Townends to anyone who is l...
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Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
Both Katie and Aimee were straight talking and proactive in finding tenants for my property, it couldn't have gone better and would highly recommend using them to let your property. They had someone lined up to view the property before I had even signed the paperwork and put it on the market, really impressed....
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Comment on agent fees
Could always be less.
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
Adeel offered me a tremendously good service. He was very proactive to find me a property that suited my requirements....
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Comment on agent fees
The fees are reasonable.
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me support....
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Comment on agent fees
At last minute my rent went up and my contract changed. I didn`t like that some people at the Agent stated a clear position on the Landlord`s side, when they should be neutral. If it wasn`t for Mohammed and my urgency to move, I would have cancelled the business.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
this helpful
From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and Colin made a lot of Extra effort to help keep a check on progress of the apartment before the Tenant actually moved in. Their service with a smile is truly appreciated and we look forward to continuing wi...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Townends provided a great service from start to finish. Katie was very professional and nothing seemed too much trouble, she kept me updated throughout the process . I would highly reccommend....
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Comment on agent fees
Good
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Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Selling own flat and purchasing another property while taking care of two kids at the same time, it is a real challenge and can be quite stressful. Morgan from Ealing Broadway office was very helpful through all process, which hopefully will have happy end. :) We sell our flat and buy another property with Townends. Morgan is very professional, nice dzentelman with easy going approach to the business. He always reacts and responds to me quickly, kind of thing I expect from agent. He deals wit...
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Comment on agent fees
I did manage to negotiate the Agent's Fee, so very happy about that.
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
It was a Very Good Experience dealing with the letting team Ealing Broadway Branch, specially with the Senior Coordinate Aaron Potter, who was very understanding with ours needs and very friendly and kind. We will highly recommend him to ours friend and we will contact him again in the future if we need it....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I would like to thank Katie and Amie for their professionalism in dealing with us and in managing the letting of our property....
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Comment on agent fees
I think the agent's fees are comparable to other Estates Agents. However not sure the fully managed provides Value For Money. The Rent Demand fee seems high to me.
Was this helpful? Yes
Nov 24,2016
Minithumbdown
By:
Nov 24,2016
1 people found
this helpful
Disgusted with the service provided. Still awaiting problems to be resolved 8 months into the letting. Mould on walls, tiles falling off, cracks in ceiling. It's been a nightmare dealing with the staff to resolve anything,very rude. I hate living here now and won't be using Townsend to rent though again...
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Comment on agent fees
Extortion
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Emma and Chad were so helpful during our recent property purchase. They were positive when tensions arose in the chain and proactive about chasing down the issues and reassuring other chain members in order to stop it from collapsing. The run up to exchange became even more strained as we had to exchange our sale ahead of our purchase. It was through our trust in them that we had the confidence to do this with the reassurance that our purchase would shortly follow, which it eventually did....
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Comment on agent fees
N/A (we were buyers)
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Adeel ensured my experience with Townsend was one to remember excellent customer service shown before lettings negotiation was complete and also gave me exceptional after sale service. Honest courteous and has the gift of the gab to add to his brilliant sales approach. Thanks again Adeel for all your help and keep up the great customer service and hunger within the job role...
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Comment on agent fees
a lot compared to previous lettings fees
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Robert is very professional and courteous. He treated my property like it was his own and helped me overcome last minute obstacles, effortlessly. He is a credit to your company and I would definitely recommend him to other prospective landlords....
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Comment on agent fees
The fees were fair.
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Morgan is a professional senior negotiator and we were really happy about his dealings with the vendors. As buyers, we felt supported and rightly advised through the process. He is obviously very passionate about his job and is a keen realtor....
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Comment on agent fees
We did not have to pay any fees as buyers.
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
I approached Townends Ealing to find an accomodation to rent. Robert was extremely helpful in all the stages of my search, he managed to find a suitable studio for me in a very short time, arranged multiple viewings and helped me greatly in writing down the offer to the landlord. After the offer was accepted, he always promptly responded to my doubts and questions. He was greatly helpful, especially because this was my first flat-hunt in London. He never left me alone on this, and I have really ...
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Comment on agent fees
It is very difficult for me to accept the fact that I have to pay for the referencing on myself. Apart from this, fees were high but lower with respect to other agencies I visited.
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Daniella was extremely helpful with out rental property search and helped us find and secure our ideal property. She was helpful and knowledgeable one all the required details and contactable on email as and when further questions popped up. All in all we were able to find and complete on our rental property with no fuss and with plenty of time to spare!...
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Comment on agent fees
Higher than others we have used in the past.
Was this helpful? Yes
Nov 15,2016
Minithumbdown
By:
Nov 15,2016
1 people found
this helpful
A disaster. Not recomendable at all. Avoid totally. They cheat a lot of people. Bunch of liars. Don't go...
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Chris was excellent from start to finish on the sale of our flat. Very good advice on marketing and pricing. Then worked very hard once a buyer was found to keep the transaction on track when there were difficulties created by the buyer and their inefficient solicitors. Thank you!...
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Comment on agent fees
Fair - and they certainly earned them.
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
1 people found
this helpful
I'm very satisfied with the overall process of making an offer to completion. I found Adeel particularly helpful throughout the whole process and any queries I had were answered quickly and professionally. Thank you Adeel!!!...
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Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Sarah and Feisal have been fantastic in explaining to this first time London landlord all the steps required as well as doing a thorough job of finding us the right tenant profiles. I have found my experience working with them a pleasure and would happily recommend them as partner for prospective landlords....
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Comment on agent fees
Fees are in line with market and negotiable.
Was this helpful? Yes
By: Feisal Osmanie
Nov 09, 2016
View all comments (1)
Hi Robert, Thank you ever so much for the review and it has been a pleasure working with you. From the team in Northfields Townends!....
Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
Mr Feisal Osmanie did a great job in finding suitable tenants for my property. He is very professional and puts genuine time and effort into meeting clients requirements, clarifying any potential worries that may arise. It has been a pleasure working with Mr Osmanie and I highly recommend him....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Rominder is a very polite and flexible person. She took us for viewings on the same day we step in the agency and helped us to negotiate the move in day with landlord. As a result, we finally found our home sweet home! So excited to move in! Thanks Rominder!...
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Comment on agent fees
For our budget it is quite high
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Feisal at the Northfields office was great from start to finish! I requested a viewing to take place within 15 minutes as I was still around the TW8 area and although Feisal had a meeting 30 minutes later, he rushed to the property to try and accommodate my viewing request. The process was extremely stress-free and Feisal was clear and concise throughout the whole process, always responding to my questions quickly. I would not hesitate to recommend Feisal to any of my clients, being in the same ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
A very professional agent, avaliable for advice whenever you need it, thorough during viewings and great knowledge during all viewings, great support from first call right through to offer process highly recommended, takes ownership and determine to find what you require based on individual needs....
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Comment on agent fees
Comparable for today's market
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
1 people found
this helpful
Mark and his team are exceptional. They took care of everything for me from solicitor right through to smaller less important things. I can honestly say I had very little to do which was a great relief to me.I would certainly recommend Townends as Estate Agents but especially the Englefield Green branch....
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Comment on agent fees
I had good value for money considering the amount of time and effort which was willingly given to me.
Was this helpful? Yes
By: Daniel Beresford
Nov 04, 2016
View all comments (1)
Thank you so much for the review Benda, glad we were able to help and I hope you are enjoying your change of scenery in Cyprus!....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Townends contacted me some 2 years ago and were patient awaiting my decision to sell my property recently. They were then quick to appraise and get my property to market at a competitive price. Throughout the process they were pro-active without being aggressive, They kept me advised on appointments and resultant feedback. The sale process in what was a challenging post 'Brexit' period, was manged professionally within 10 weeks. I would recommend them to any prospective seller....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Sam Fard-Manesh is a very helpful professional. Always polite, patient, friendly and he's always willing to go the extra mile. We have recommended him to our friends who were looking to rent/buy. They all had very positive review of him....
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Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Moving house and finding the right property is a really stressful thing. I was very impressed with the service I received from Morgan and Chris at Townends Ealing Broadway. They were able to quickly get us into the property we wanted to see. They were very knowledgeable about the property and the local area and were able to answer all of our questions. They had some really helpful suggestions about potential changes and modifications we could make to the property. They knew the vendor well w...
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Comment on agent fees
Average
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Front office team in Ealing is great. Always tries very hard on behalf of landlord, and keeps landlord updated with ongoings....
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Comment on agent fees
Competitve
Was this helpful? Yes
Oct 16,2016
Minithumbup
By:
Oct 16,2016
0 people found
this helpful
Very confident and quick responses.Accurate Assessments of Market Value,easy to contact &Professional behaviour. well informed and friendly team who all appeared to be aware of the progress of the letting...
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Oct 16,2016
Minithumbup
By:
Oct 16,2016
2 people found
this helpful
Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know she is doing the best job. I had many visits with no disruption for me. I highly recommend Diane....
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Comment on agent fees
The fees are good for the service provided
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
this helpful
The business is carried in a friendly way. They are not forceful. Able to understand the Landlords needs and offer help....
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Comment on agent fees
I have been with other agents. Their fees & charges have pushed me out. I have found Townends fees and charges to be reasonable and will not go back to the other agent.
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
this helpful
Great support through all of our move and kept us well infromed throughout. Aaron was particularly great with us! Would highly recommend renting through townends...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Taylor was an incredible help to helping us find the right property. Communication was brilliant throughout the process, answering our questions to the best of his ability. I would highly recommend him and his service....
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Comment on agent fees
Good
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
682 18 902 77 459 12 372 6 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot Branch
130 Victoria Road, Aldershot GU11 1JX
(95)
Brook Green Branch
240 Blythe Road, London W14 0HJ
(60)
Chiswick Branch
440 Chiswick High Road, London W4 5TT
(157)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(260)
Ealing branch
41 The Broadway, London W5 2NP
(137)
Earlsfield Branch
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(158)
Englefield Green Branch
19 St Judes Road, Englefield Green TW20 0BY
(84)
Guildford Branch
3-5 Epsom Road, Guildford GU1 3JT
(229)
Mitcham Branch
201 London Road, Mitcham CR4 2JD
(38)
Northfields Branch
140 - 142 Northfields Avenue, London W13 9SB
(160)
Putney Branch
167 Putney High Street, London SW15 1RT
(135)
South Norwood Branch
11 High Street, London SE25 6EZ
(118)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines Branch
142-144 High Street, Staines TW18 4AH
(101)
Streatham Branch
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(82)
Sunbury on Thames Branch
15a Station Road, Sunbury-on-Thames TW16 6SB
(274)
Thornton Heath branch
95 High Street, Thornton Heath CR7 8RY
(34)
Twickenham Branch
25 London Road, Twickenham TW1 3SX
(153)
Whitton Branch
127-129 Percy Road, Whitton TW2 6HT
(54)
Woking Branch
4 Commercial Way, Woking GU21 6ET
(138)

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