At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends

townends.co.uk

Properties for Sale
Properties to Rent

“Excellent attentive service throughout...”

Aug 28,2018
Minithumbup
By: 'Richard'
Aug 28,2018
0 people found
this helpful
The two Marks gave exemplary and supportive service throughout the process of selling my old friend Paul's house in Englefield Green. This was not a straightforward sale but the Englefield Green team rose to the challenge admirably, keeping us posted at all stages along ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Alpha paid attention to my expectations as a client & paid specific attention to find properties that met my needs & did not waste my precious time....”

Jul 11,2018
Minithumbup
By: 'MasieB'
Jul 11,2018
1 people found
this helpful
HOME is where the heart is. Finding a place called 'home' is not an easy experience. An excellent service was provided by Alpha. A big 'Thank you' for opening my eyes to the current property market & showing patience by assisting me in finding my ...
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“Rude...”

Jul 04,2018
Minithumbdown
By: 'Student12'
Jul 04,2018
1 people found
this helpful
My boyfriend and I are both students and had a guarantor. When viewing then propert the agent was very unhelpful and didn't say much. Asked him to send the paperwork as we wanted to property and said he would that evening. Days went by ...
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Comment on agent fees
Expensive
Was this helpful? Yes

“Excellent advice...”

Jun 21,2018
Minithumbup
By: 'David Horton'
Jun 21,2018
1 people found
this helpful
I asked Mark's advice on what I should do regarding selling or letting my property. He had the best knowledge of anyone I had asked regarding the cause of the low rental and sales market, particularly information regarding the University's student population and ...
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“Great service......”

Jun 20,2018
Minithumbup
By: 'Mikedev643'
Jun 20,2018
1 people found
this helpful
The two Marks were extremely helpful and understanding during a long drawn out sale. I won't bore everyone with the details, but suffice to say both Marks did their utmost to push things along handling every obstacle with sensitivity and professionalism....
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“Very bad...”

Jun 19,2018
Minithumbdown
By: 'Doina'
Jun 19,2018
1 people found
this helpful
I had problems with them from the begin, i paid all the money but i didnt have the contract and the keys on my hands for 1week, they are not organised and well informed as i paid much more for check in fees, and after 2 ...
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Comment on agent fees
BAD
Was this helpful? Yes

“Excellent Service...”

Jun 13,2018
Minithumbup
By: 'Anthony'
Jun 13,2018
0 people found
this helpful
Great service looking to buy a couple of investment properties, not going anywhere else, the advice given by Mark Shepherd and his team was exceptional, I think we will have a long standing relationship here!...
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“Gazumped*...”

May 21,2018
Minithumbup
By: 'Furious Customer'
May 21,2018
5 people found
this helpful
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I ...
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“Great service...”

Apr 30,2018
Minithumbup
By: 'Sylvia A.'
Apr 30,2018
0 people found
this helpful
Victor, Charles and the sales team found a buyer within a week of putting property on the market.Although the process had its challenges,they helped to make it a smooth transition.I recommended Townends thornton heath to my sister, who was about to sell ...
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Comment on agent fees
Good.
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“Top service...”

Apr 25,2018
Minithumbup
By: 'Razghamanesh B'
Apr 25,2018
0 people found
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
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Comment on agent fees
Fair
Was this helpful? Yes

“Very happy with the service provided from Robert. Built a rapport with me and made sure the right property was found for me. very happy...”

Apr 11,2018
Minithumbup
By: 'Made me smile :)'
Apr 11,2018
0 people found
this helpful
Pleased with the service. I have already recommedned Robert to one of my partners friends to rent out a property....
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Comment on agent fees
A bit high but in comparison to rest of the competition I can't complain
Was this helpful? Yes

“Top service...”

Mar 30,2018
Minithumbup
By: 'Razghamanesh B'
Mar 30,2018
0 people found
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 12,2018
Minithumbdown
By: 'Caz'
Mar 12,2018
2 people found
this helpful
My daughter had nothing but problems renting property from this company, and not getting her deposit back. Please be careful....
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Was this helpful? Yes
Mar 01,2018
Minithumbdown
By: 'Thoma'
Mar 01,2018
8 people found
this helpful
As a tenant, I'm very confused to why they have such high ratings. From the start they seem genuine and were very good at arranging viewings and being flexible with the times. However, the moment I paid the holding deposit it went downhill very ...
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Comment on agent fees
Very high, been with 3 other estate agents in Egham area - never paid more than £300 - was charged double here. I don't understand what the money goes towards as you have to compile all the documents and fill in forms - they just forward your emails, my cat could do a better job.
Was this helpful? Yes
Feb 26,2018
Minithumbup
By: 'Sam and Kelly Driver'
Feb 26,2018
0 people found
this helpful
We sold our property with Townends Sunbury. From the start the guys there were super helpful and great with communication.In particular Lauren Hunter in the Progession Team provided us with an amazing service. We had problems with the buyers lenders, but with her determination ...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 23,2018
Minithumbup
By: 'Ishil M'
Feb 23,2018
1 people found
this helpful
Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the instruction on a flat which was ideal for my wife and I. He worked hard to get our offer agreed and we are pleased with ...
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Was this helpful? Yes
Feb 22,2018
Minithumbup
By: 'Amillsa'
Feb 22,2018
1 people found
this helpful
Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't have asked for a more enthusiastic agent. Thanks you for making the process as smooth as possible, needless to say i would recommend ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 03,2018
Minithumbup
By: 'Charlotte'
Feb 03,2018
0 people found
this helpful
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys :)...
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Comment on agent fees
Reasonably priced fees
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'retha'
Feb 01,2018
0 people found
this helpful
Both Mark and Eleanor were fantastic. Always kept to what we agreed, professional but with the personal touch too when you sadly say goodbye to your home. Have had some pretty horrific experiences with estate agents befoe so dealing with them was an absolute joy...
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Was this helpful? Yes
Jan 17,2018
Minithumbup
By: 'Mr Absolom'
Jan 17,2018
0 people found
this helpful
I recently sold my property through Townends, Guildford. I've not had the best of experiences with estate agents, but felt compelled to write a review and thank you, for the service i received from them, especially from Lee Glome, who is an asset to ...
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Was this helpful? Yes
Jan 12,2018
Minithumbup
By: 'Shez'
Jan 12,2018
1 people found
this helpful
Mo and Yakub were fantastic in marketing my property, they kept me informed every step of the the way. I would highly recommend both of them and Townends....
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Was this helpful? Yes
Jan 12,2018
Minithumbdown
By: 'Incompetent agent'
Jan 12,2018
1 people found
this helpful
This company use underhand tactics to ensure that you do business with them. When it comes to any disputes regarding ongoing fees they totally deny any agreement and harass you for payment. They do not record telephone calls or keep logs of branch visits so ...
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Was this helpful? Yes
By: Furius Customer
May 17, 2018
View all comments (1)
I totally agree you about the underhand tactics as twice they have gazumped us. in my latest case everything was ready, all the information and forms were with the lawyers and mortgage people and i have heard from our agent that Townends were keep pesting the vendor that was selling his house to go with their guy as he was off chain etc even though the vendor has already agree and accepted our offer. Townsend even put on the website that the house was Sold STC with no offer has been accepted fro ...
Jan 08,2018
Minithumbup
By: 'Brian Matthews'
Jan 08,2018
0 people found
this helpful
I'm searching for property in the written area and been in touch with a number of astate agents in the area but none have been more helpful or professional AAron potter although I haven't found what I'm looking for yet I will ...
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Comment on agent fees
Great
Was this helpful? Yes
Jan 05,2018
Minithumbdown
By: 'A dissatisfied customer'
Jan 05,2018
2 people found
this helpful
I recently signed up with Regents which I bitterly regret. I had to chase them to do their job efficiently and market the property. They have made false promises and ignored me when they can't be bothered to answer a simple question. When they ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 02,2018
Minithumbup
By: 'Henry'
Jan 02,2018
0 people found
this helpful
I had previously rented a property with Townends with great service.Louis Byrne explained every detail and show us around the property, It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, There is ...
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Comment on agent fees
Agent's Fees was good
Was this helpful? Yes
Dec 21,2017
Minithumbup
By: 'Sandra Johnson'
Dec 21,2017
0 people found
this helpful
Excellent personal service; arrived promptly for appointment. Sukina kept me updated and made the process of selling our home manageable....
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Comment on agent fees
competitively good
Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Kent'
Dec 18,2017
0 people found
this helpful
Brilliant information and understanding towards what I need to rent. She had a great knowledge of the surrounding area which really helped towards matching my needs as a working professional. thanks for the help!...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 16,2017
Minithumbup
By: 'Fernandes'
Dec 16,2017
0 people found
this helpful
This two guy's provided an incredible service for me .they were very friendly and accomadating. I am obligated to them for helping me to find a satuiable house which is convenient....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 09,2017
Minithumbup
By: 'Szidonia'
Dec 09,2017
0 people found
this helpful
Although we had very little chance to get the house as sharers (we already have been rejected by the landlord as he wanted the property to be let to a family),Rafael has gone the extra mile and managed to nagotiate an offer that none ...
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Comment on agent fees
Higher than the average but probably worth it.
Was this helpful? Yes
Dec 07,2017
Minithumbup
By: 'Alana'
Dec 07,2017
0 people found
this helpful
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
807 25 1079 98 646 16 491 8 110 30

Agent Fees

No fees set.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

Englefield Green, TW20

London, W13

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(67)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(45)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(174)
Putney
167 Putney High Street, London SW15 1RT
(140)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(105)
Regents Staines
142-144 High Street, Staines TW18 4AH
(285)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(431)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(174)
South Norwood
11 High Street, London SE25 6EZ
(139)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(41)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


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