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    Daniel Sexton
  • Simon Bright
    Simon Bright
  • Chad Newbould
    Chad Newbould
  • Robert Dawson
    Robert Dawson
  • Jenna McCann
    Jenna McCann
  • Clint Amfo
    Clint Amfo
  • Chris Gann
    Chris Gann
  • Matt Huybrechts
    Matt Huybrechts
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Taylor McNeil
    Taylor McNeil
  • Sebastian Grayson
    Sebastian Grayson
  • Erol Dogruel
    Erol Dogruel
  • Eleanor Popham
    Eleanor Popham
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badge Read full description...Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
 


Properties for sale
Properties for rent
Aug 23,2016
Minithumbup
By:
Aug 23,2016
Featured Review
0 people found
this helpful
Mr. Naji was at all times polite, courteous and professional. I had been away from the rental market for a very long time and was finding the search for a new flat extremely daunting. Mr. Naji gave me renewed hope in my endeavours to ultimately secure suitable accommodation within budget....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
Featured Review
0 people found
this helpful
Diane is a very kind and helpful lady. Whatever we wished to get sorted with my wife she has done for us....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
Featured Review
0 people found
this helpful
Good transaction and thanks to Sam for making this relatively easy and responding to our queries quickly and within timely manner. Very professional with friendly and helpful attitude. Highly recommended Sam and his team in Chiswick. Thanks...
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Comment on agent fees
Good - pretty standard in comparison to other agents but its justifiable with the service you get!
Was this helpful? Yes
Aug 20,2016
Minithumbup
By:
Aug 20,2016
Featured Review
0 people found
this helpful
Bearing in mind that myself and none of the other tenants were around to discuss in person, the whole contract was completed over the phone and via email. Nevertheless, the whole process was efficient and stress free. Both Daniella and Eve were extremely helpful, quick to respond and organised which helped me secure a house for the duration of my Masters degree at very short notice....
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Aug 19,2016
Minithumbup
By:
Aug 19,2016
Featured Review
0 people found
this helpful
Mark and the team were excellent to deal with, very smooth sale and purchase. They were always available and happy to deal with any queries and kept all parties in the chain happy. Would definitely recommend and use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
I used Townends in the Sunbury branch to sell my property having previously bought through them. I have to say overall I was disappointed. Although they market well and get people through the door, when it comes to getting updates on how the sale is progressing this became more difficult. It felt that once the contract was signed and a buyer found you were left on your own to deal with the inevitable challenges that you face along the way. I found that Chad Newbould, Maxine Murawski and Emma Wis...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Richard has always been very helpful and quick to respond to my queries. I received excellent customer service from him recently when I reluctantly had to find a new place to live at short notice. He arranged for me to view the house next door and now I am living there!...
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Comment on agent fees
They are much in line with other agency fees.
Was this helpful? Yes
Aug 18,2016
Minithumbdown
By:
Aug 18,2016
0 people found
this helpful
Sam has been extremely responsive, knowledgeable and amiable throughout the transaction. I would recommend Sam without a doubt for those looking to rent a property in Chiswick....
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What agent could do to change your mind?
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
1 people found
this helpful
Very helpful throughout our purchase. Would recommend highly. Would definitely use them when we come to sell the property on....
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Easy process to view three properties on a Saturday and were taken around each house within good time. The flat that we went for was not one that we originally asked to see so glad they showed us a variation. No fuss, simple service and not too aggressive in selling the house when we had concerns....
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
2 people found
this helpful
In the market for a good rental property and Dan was very helpful and knowledgeable . He new and could answer all my questions and was very professional. Overall 5* and would go back to them in the future....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
I moved into a property through the Earlsfield office and they went out of their way to make sure that I was happy with Alexandra and Ivan both making sure that everything was done in ready for me....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
2 people found
this helpful
Great property and area knowledge! My partner and I thought that Daniel was extremely approachable and was always available when we needed him, he showed passion for the properties and had extensive knowledge of the surrounding areas....
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
So impressed with Katie. She was extremely helpful and efficient from the onset. All correspondence was easy and she always worked to suit my needs. She is a complete professional who I would highly recommend and would happily work with again in the future. Thank you for making the process so easy Katie....
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely recommend....
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Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to Townends. They worked hard to market our house and were committed to getting us, as their customers the best deal possible....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
2 people found
this helpful
The agents in Englefield green where quick, responsive and helpful throughout the purchase. They kept me informed of all updates without adding too much pressure to the purchase....
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Aug 16,2016
Minithumbup
By:
Aug 16,2016
1 people found
this helpful
Mark was very helpful, finding us a purchaser on the same day we instructed - which - given this was a probate sale had added difficulty. In fact that sale fell through and Mark quickly came up with another prospective purchaser who ended up buying the property. He also negotiated the way through a gazundering attempt further down the chain that could have led to a collapse. But it didn't - and it resolved within a day. So thanks !!...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Great front-office team at Ealing branch. Efficient and accommodating. Keeps us informed of progress regularly with viewing / letting progress....
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Comment on agent fees
Competitive for new clients; exisitng landlords however should check their rates compared to market rates.
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Sam was very helpful and pleasant to do business with. Very smooth tenancy and he helped with all the bits which I wasn't sure about. Highly recommend him if you're looking to rent in Chiswick. M...
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Comment on agent fees
Happy with fees.
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
1 people found
this helpful
First time renting in UK and with having Sam and my own relocation agent everything went through fine and with no problem. We only stay in our new home for 3-4 nights a months but still very much like it....
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Comment on agent fees
GOOD
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
As the manager of a property management company myself we find varying standards in agencies that we work with . I was pleased to find the staff at this branch of Townends were very professional and helpful when it came to assisting us to sell one of our clients property. I can honestly say they went the extra mile when it mattered . Please note , I am one of the first to complain when it comes to poor service or sloppyness and when a company complies to the principles of ARLA and is as hard wo...
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Comment on agent fees
good
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
It took me 11 months to sell my flat so it was not an easy or stress free process but ultimately it all went well. Tom and Dominic were very attentive, kept me informed and Dominic particularly was proactive in moving things forward for me....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Dear Sam, I just want to thank you for your help with all the check-out advice you gave me. I really do appreciate it and I thank you for taking the time to help me! Although I will be temporary working abroad for my employer from November, I will however be returning at which point I'd need to rent again. Thanks to good, honest and helpful people like yourself it would make it a pleasure for me to use Townends again. Thank you again Kind regards, Edward Hodge...
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Cody was extremely helpful and friendly - she (along with Matt) helped us find the perfect property for us in just 3 days! She has been easy to contact and responds very swiftly to emails and phone calls....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
1 people found
this helpful
We have dealt with many agents in our search and Morgan was exceptional in the advice and opportunities he suggested for the properties we viewed. Morgan helped us to this short term and long term about our purchase and what we can do to increase its value. We didn't feel rushed nor pressured during our viewing and he was very polite. Absolutely exceptional in his approach....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap. Highly recomended!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 12,2016
Minithumbdown
By:
Aug 12,2016
0 people found
this helpful
We were almost left on the street. I would recommend avoiding this agency that has an amount of liars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had put an offer on the property which was accepted. They were dealing with us for about a week and a half and everything was going smoothly, we also signed a pre-contract. We passed the referencing and were instructed on how much we had to pay to move in. ...
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What agent could do to change your mind?
Comment on agent fees
They were overpriced.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Beware and read the reviews on facebook looks like they have been filtered on here. My mother has been through a year of hell with Townends, a long list of things wrong with the property, constantly reporting and having nothing done. They convinced the landlord to end her tenancy because of the amount of complaints she had to make, and now they are trying to withhold deposit moneys on things that had been reported as not working and that the landlord himself had agreed to replace!! Trying to con...
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Comment on agent fees
Worse fees in the market, Will charge you for everything.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Alex has been hands on and responsive throughout our sale even when sales support were involved Alex was there the entire journey. Could not ask for any better service....
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Comment on agent fees
Very good rates, willing to negotiate
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
663 17 861 77 450 12 367 6 95 26

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 11:16 AM 19/03/2015. Last updated at 11:16 AM 19/03/2015 by allAgents


Complaints Procedure

No procedure available.

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

London, W14 0HJ

London, W4 5TT

Croydon, CR0 1QF

London, W5 2NP

London, SW18 4ES

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Mitcham, CR4 2JD

London, W13 9SB

London, SW15 1RT

London, SE25 6EZ

Staines, TW18 4AH

London, SW16 1EQ

Sunbury-on-Thames, TW16 6SB

Thornton Heath, CR7 8RY

Twickenham, TW1 3SX

Whitton, TW2 6HT

Woking, GU21 6ET

Firm rankings



Aldershot Branch
130 Victoria Road, Aldershot GU11 1JX
(93)
Brook Green Branch
240 Blythe Road, London W14 0HJ
(60)
Chiswick Branch
440 Chiswick High Road, London W4 5TT
(156)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(253)
Ealing branch
41 The Broadway, London W5 2NP
(117)
Earlsfield Branch
364 Garratt Lane, London SW18 4ES
(64)
Egham
179 High Street, Egham TW20 9EJ
(152)
Englefield Green Branch
19 St Judes Road, Englefield Green TW20 0BY
(83)
Guildford Branch
3-5 Epsom Road, Guildford GU1 3JT
(225)
Mitcham Branch
201 London Road, Mitcham CR4 2JD
(37)
Northfields Branch
140 - 142 Northfields Avenue, London W13 9SB
(156)
Putney Branch
167 Putney High Street, London SW15 1RT
(135)
South Norwood Branch
11 High Street, London SE25 6EZ
(110)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines Branch
142-144 High Street, Staines TW18 4AH
(99)
Streatham Branch
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(81)
Sunbury on Thames Branch
15a Station Road, Sunbury-on-Thames TW16 6SB
(264)
Thornton Heath branch
95 High Street, Thornton Heath CR7 8RY
(34)
Twickenham Branch
25 London Road, Twickenham TW1 3SX
(146)
Whitton Branch
127-129 Percy Road, Whitton TW2 6HT
(54)
Woking Branch
4 Commercial Way, Woking GU21 6ET
(138)

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