Townends
4.7/5, 3327 reviews
94% recommended
93% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer ... show more At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £25,000 £27,800,000
Lettings 93% 86% £450 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
811 25 1084 103 648 16 493 8 108 31
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

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“Great service from Gavin Pinto at South Norwo......”

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Sep 03,2019
Minithumbup
By: 'Steve McAleer'
Sep 03,2019
0 people found
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Great service from Gavin Pinto at South Norwood Townends Branch. Gavin pays great attention to detail and communicates well with head office to give a good joined up service....
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“David has been exceptional in both his skill......”

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Aug 15,2019
Minithumbup
By: 'Joanna Maw'
Aug 15,2019
0 people found
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David has been exceptional in both his skill and understanding in finding me the right tenants for my property. As I live in New Zealand, this could have proved to be extremely challenging but David was fantastic in keeping me up to date with emails ...
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“I rented a 'fully-managed' property via Townends for two years. ......”

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Aug 06,2019
Minithumbdown
By: 'RM'
Aug 06,2019
1 people found
this helpful
I rented a 'fully-managed' property via Townends for two years. I am sharing a review as, had I known about the quality of service offered to tenants, I would have avoided them. I could write an essay, but will try to keep it brief. EMPLOYEES ...
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“Great service, skilled and knowledgeable staff...”

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Aug 06,2019
Minithumbup
By: 'jill Boggiss'
Aug 06,2019
0 people found
this helpful
I had a great experience using Townends in Earlsfield. Diana was really skilled and professional and very good at listening to me about what was important. She was also a good judge of prospective tenants in terms of what they were looking for....
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“Good...”

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Jun 06,2019
Minithumbup
By: 'Natalie'
Jun 06,2019
0 people found
this helpful
As a returning customer would like to thank everyone at Earlsfield office for help in dealing with letting my property out. Particularly Diana Kovacheva who effectively and highly professionally managed to find tenants in few days....
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Comment on agent fees
Competitive 8% plus 20% VAT.
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“Ask for Shayanne...”

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Apr 25,2019
Minithumbup
By: 'Diana'
Apr 25,2019
0 people found
this helpful
Even though the agency fee is quite high, I would highly recommend dealing with this agency! Shayanne was so nice from the very first call and arranged viewing the next day. The process was smooth and everything was just perfect. Very happy to work with ...
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Comment on agent fees
A bit high but you pay for excellent service
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“A good experience...”

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Apr 12,2019
Minithumbup
By: 'Beatrice'
Apr 12,2019
0 people found
this helpful
I think the agency is really good, with good service and really friendly staff, I am really happy with the place I choose....
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“New Tenants Beware...”

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Mar 20,2019
Minithumbdown
By: 'Anne M'
Mar 20,2019
0 people found
this helpful
I approached the Northfields branch after finding several properties to let through them in the area on Rightmove. I was in need of a property urgently following a change of domestic circumstances. Whilst the branch was initially friendly to approach, arranged a viewing on the ...
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Comment on agent fees
They are slightly more than other letting agents in the area, despite the fact they purport you're getting a "good deal" from them compared to others.
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“Great commuicationa and service...”

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Jan 31,2019
Minithumbdown
By: 'GCasnici'
Jan 31,2019
0 people found
this helpful
Sam supported me all along the decision process and gave the right attention to details I didn't considered before. Highly recommended....
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“Nadine and Katie were very warm and helpful.it wasnt an area i really wanted but i couldnt help leaving it to them...”

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Jan 16,2019
Minithumbup
By: 'Abi'
Jan 16,2019
0 people found
this helpful
They sorted me out nicely and in good time.Always happy to talk. Always willing to help even when not obliged to...
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Comment on agent fees
Reasonable but can be cheaper lol
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“Excellent Service...”

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Dec 14,2018
Minithumbup
By: 'Obaid B'
Dec 14,2018
0 people found
this helpful
John has proved to be the most helpful agent I've ever come across! He has gone out of his way to assist us with the sale of our property. I would highly recommend him to anyone concerned....
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“Avoid...”

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Dec 11,2018
Minithumbdown
By: 'Graham'
Dec 11,2018
1 people found
this helpful
I paid Townends Streatham a full management fee monthly from 2007 to 2015 to fully manage the leasing out of my flat. By the time I took back the flat it was in a squalid condition. My friend Olivia actually cried when we entered it first. It ...
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“Not helping tenats at all...”

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Nov 27,2018
Minithumbdown
By: 'Annoyed tenants'
Nov 27,2018
0 people found
this helpful
Can't get any help working with them. They don't do basic stuff, like supplying inventory list, but in the end we are screwed cause did not review it 7 days since tenancy commencement. Everything is done to get money, but disappear since....
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“Thorough and Professional...”

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Nov 23,2018
Minithumbup
By: 'Malcolm C'
Nov 23,2018
0 people found
this helpful
Very pleased with the advice and support I received in selling my flat. Options were explained and different approaches adopted as circumstances changed and a good deal was obtained. Thanks for the work and persistence which went into this. Much appreciated....
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Comment on agent fees
Competitive
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“Worst Estate Agents out there!...”

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Nov 19,2018
Minithumbdown
By: 'Harry'
Nov 19,2018
2 people found
this helpful
Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again. ...
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Comment on agent fees
Extortion.
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By: Bert
Jun 15, 2019
View all comments (1)
Totally agree, they are less than useless just talk to a wall instead you will get a better response!! ...

“Very satisfied...”

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Nov 05,2018
Minithumbup
By: 'Jay'
Nov 05,2018
1 people found
this helpful
I have helped my friend to move into the property in Mitcham. My thanks goes to all Mitcham team in Townends especialy Mr.Bhatti who was absolutely spot on proffesienally handled the whole process and was very very helpful. Thank you ever so much....
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Comment on agent fees
Outstanding performance
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“Helpful and polite...”

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Oct 24,2018
Minithumbup
By: 'Sylwia'
Oct 24,2018
0 people found
this helpful
We are first time buyers. Ali helped us to find property within very short time and at good price as well. He was very helpful and attentive. We can't fault him or his team in Mitcham at all. Great bunch of passionate people....
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Comment on agent fees
No comment
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“Excellent attentive service throughout...”

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Aug 28,2018
Minithumbup
By: 'Richard'
Aug 28,2018
0 people found
this helpful
The two Marks gave exemplary and supportive service throughout the process of selling my old friend Paul's house in Englefield Green. This was not a straightforward sale but the Englefield Green team rose to the challenge admirably, keeping us posted at all stages along the ...
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Comment on agent fees
Reasonable.
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“Alpha paid attention to my expectations as a client & paid specific attention to find properties that met my needs & did not waste my precious time....”

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Jul 11,2018
Minithumbup
By: 'MasieB'
Jul 11,2018
1 people found
this helpful
HOME is where the heart is. Finding a place called 'home' is not an easy experience. An excellent service was provided by Alpha. A big 'Thank you' for opening my eyes to the current property market & showing patience by assisting me in finding my home....
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“Rude...”

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Jul 04,2018
Minithumbdown
By: 'Student12'
Jul 04,2018
1 people found
this helpful
My boyfriend and I are both students and had a guarantor. When viewing then propert the agent was very unhelpful and didn't say much. Asked him to send the paperwork as we wanted to property and said he would that evening. Days went by without ...
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Comment on agent fees
Expensive
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“Excellent advice...”

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Jun 21,2018
Minithumbup
By: 'David Horton'
Jun 21,2018
1 people found
this helpful
I asked Mark's advice on what I should do regarding selling or letting my property. He had the best knowledge of anyone I had asked regarding the cause of the low rental and sales market, particularly information regarding the University's student population and accommodation. Enabled ...
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“Great service......”

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Jun 20,2018
Minithumbup
By: 'Mikedev643'
Jun 20,2018
1 people found
this helpful
The two Marks were extremely helpful and understanding during a long drawn out sale. I won't bore everyone with the details, but suffice to say both Marks did their utmost to push things along handling every obstacle with sensitivity and professionalism....
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“Very bad...”

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Jun 19,2018
Minithumbdown
By: 'Doina'
Jun 19,2018
1 people found
this helpful
I had problems with them from the begin, i paid all the money but i didnt have the contract and the keys on my hands for 1week, they are not organised and well informed as i paid much more for check in fees, and after 2 ...
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Comment on agent fees
BAD
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“Excellent Service...”

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Jun 13,2018
Minithumbup
By: 'Anthony'
Jun 13,2018
0 people found
this helpful
Great service looking to buy a couple of investment properties, not going anywhere else, the advice given by Mark Shepherd and his team was exceptional, I think we will have a long standing relationship here!...
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“Gazumped*...”

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May 21,2018
Minithumbup
By: 'Furious Customer'
May 21,2018
5 people found
this helpful
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I can't ...
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“Great service...”

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Apr 30,2018
Minithumbup
By: 'Sylvia A.'
Apr 30,2018
0 people found
this helpful
Victor, Charles and the sales team found a buyer within a week of putting property on the market.Although the process had its challenges,they helped to make it a smooth transition.I recommended Townends thornton heath to my sister, who was about to sell ...
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Comment on agent fees
Good.
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“Top service...”

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Apr 25,2018
Minithumbup
By: 'Razghamanesh B'
Apr 25,2018
0 people found
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
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Comment on agent fees
Fair
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“Very happy with the service provided from Robert. Built a rapport with me and made sure the right property was found for me. very happy...”

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Apr 11,2018
Minithumbup
By: 'Made me smile :)'
Apr 11,2018
0 people found
this helpful
Pleased with the service. I have already recommedned Robert to one of my partners friends to rent out a property....
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Comment on agent fees
A bit high but in comparison to rest of the competition I can't complain
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“Top service...”

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Mar 30,2018
Minithumbup
By: 'Razghamanesh B'
Mar 30,2018
0 people found
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
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Comment on agent fees
Fair
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“My daughter had nothing but problems renting property from this ......”

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Mar 12,2018
Minithumbdown
By: 'Caz'
Mar 12,2018
2 people found
this helpful
My daughter had nothing but problems renting property from this company, and not getting her deposit back. Please be careful....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

Englefield Green, TW20

London, W13

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

Woking, GU21


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