• Simon Bright
    Simon Bright
  • Chad Newbould
    Chad Newbould
  • Robert Dawson
    Robert Dawson
  • Jenna McCann
    Jenna McCann
  • Clint Amfo
    Clint Amfo
  • Chris Gann
    Chris Gann
  • Matt Huybrechts
    Matt Huybrechts
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Taylor McNeil
    Taylor McNeil
  • Sebastian Grayson
    Sebastian Grayson
  • Erol Dogruel
    Erol Dogruel
  • Eleanor Popham
    Eleanor Popham
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Daniel Le Boudec
    Daniel Le Boudec
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badge Read full description...Operating since the first branch was opened in 1991, Townends has quickly grown to become one of the leading Estate Agents across London, Surrey, Middlesex and Hampshire. Townends is part of the Badger Holdings group of Estate Agents, offering clients complete property solutions. Boasting 22 branches our expertise extends across sales, lettings & management, financial services, conveyancing, surveys, plus property refurbishment and maintenance services.
Sep 29,2016
Minithumbup
By:
Sep 29,2016
Featured Review
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Rominder is Polite and well spoken, She has worked hard to create our tenancy and has been flexible. Probably the best estate I have dealt with to date . A credit to the company...
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Comment on agent fees
The £600 Admin fee is more than most other charge I'm afraid
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Sep 29,2016
Minithumbup
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Sep 29,2016
Featured Review
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I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with townends . I have had various questions and she has always been on hand to help her service is a star and would use her again...
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Comment on agent fees
Fees are good clear and upfront
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Sep 28,2016
Minithumbup
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Sep 28,2016
Featured Review
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Absolutely amazing! Me and my partner struggled for 8 months to find a place we though we had pretty much exhausted all our options until we were introduced to Sam and Richard. They found my family a place and we were moved in within two weeks! Very friendly group and very informative. Nothing seems to be much trouble for them. They have my greatest gratitude. Thank You!...
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Comment on agent fees
fees are really exceptional for the service
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Sep 26,2016
Minithumbup
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Sep 26,2016
Featured Review
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I found Adeel to be very courteous and helpful. From the first viewing to moving in he made the whole process very easy and was extremely efficient in keeping us informed. I would recommended his services wholeheartedly to anyone who is involved in a property search....
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Comment on agent fees
Good
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Sep 23,2016
Minithumbup
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Sep 23,2016
Featured Review
0 people found
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Recently moved out from a property letted by Townends and found the service to be very smooth and helpful, especially compared to the letting agent of my new property who has been much less than helpful....
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Sep 23,2016
Minithumbup
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Sep 23,2016
0 people found
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Brilliant service from Fesial, he really listened to what we where looking for to rent unlike other estate agents. Even on day of moving in he helped with an issue of my bed being delivered, would highly recommended....
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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My flatmate and I arranged to view this property, Katie being our coordinator. The viewing was very interesting, and we decided we would rent this flat. There were a few teething problems, but both Katie and James were very helpful in resolving them....
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Comment on agent fees
a little on the high side, but the service was good, so acceptable
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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Overall a very good experience for me. All meetings and viewings arranged quickly, paperwork and admin work done very efficiently. Also, Feisal kept in touch throughout the process to give updates and answer any question....
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Comment on agent fees
I would say fees are rather high.
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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Taylor was and still is very helpful with our move and proved to be lightyears better than our previous agent who is with a different company....
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Comment on agent fees
All good.
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
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Adeel Hayat, is a valued member of your team. He listened to our needs and made time to find properties that fitted our criteria. We had been let down by another agent, so needed someone, when we we found the right abode would help us secure it. My wife commented that she felt she could trust Adeel to see us through to securing the property. She is a good judge of character! We thank Townends again for your continued help....
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Comment on agent fees
In the current market, high but fair.
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Sep 20,2016
Minithumbup
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Sep 20,2016
0 people found
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A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with again!...
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Comment on agent fees
All good!
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Sep 19,2016
Minithumbup
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Sep 19,2016
0 people found
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Taylor is the best agent to deal if you need to rent a property in Twickenham. Very professional all the time. Thank you Taylor...
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Comment on agent fees
A bit high but all worthy.
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Sep 19,2016
Minithumbup
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Sep 19,2016
0 people found
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I was really pleased with the service I received from Taylor. He proactively listened to my clients requirements and found several properties for us to choose from, He was conversant with the area resources and gave a comprehensive account of the service and resources within the property and surrounding area. I was impressed with his presentation, professionalism and interpersonal skills. I have already recommended him to other professionals. Many thanks...
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Sep 19,2016
Minithumbup
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Sep 19,2016
0 people found
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The service provided by Clint and Kellie was tremendous. Nothing was ever too much for Clint and he always answered any quesions I had. He is a true ambassador for Townsend....
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Comment on agent fees
i am happy with the agents fee
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Sep 19,2016
Minithumbup
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Sep 19,2016
0 people found
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Townends and Taylor were very efficient at getting my property marketed and let. Taylor was courteous and efficient and came back to me when he said he would. Overall I'm more than happy with the service received from Townends. They compare favourably with some of the dreadful experiences I've had with other Twickenham agents in the past,...
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Comment on agent fees
Overall competitive.
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Sep 16,2016
Minithumbup
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Sep 16,2016
0 people found
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We were very pleased with the service, we received, especially from James and Ravi. They are very friendly, helpful and professional. Excellent service....
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Comment on agent fees
Good
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Sep 16,2016
Minithumbup
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Sep 16,2016
0 people found
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Chad kept us well informed and up to date on all issues, the sale of our property went through quickly and was well managed from the beginning to conclusion....
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Comment on agent fees
Never my favourite topic .
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Sep 14,2016
Minithumbup
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Sep 14,2016
0 people found
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Kiran provided a professional service. He was very helpful and was always available to answer my calls. Would definitely use again....
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Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
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HI, I would like to convey my warm regards to adeel hayat, who helps me quite a lot on my search for a property, he handled all my queries professionally, because of his great customer service I finally got the property within 10 days thank you adeel :)...
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Comment on agent fees
Good
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Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
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Brilliant comms. Robert and Aaron kept me informed throughout the viewings and negotiation. Can't remember the name of the staff member who came to photograph the flat - he was brilliant in his efforts to ensure the photos displayed well. Very pleased....
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Comment on agent fees
Fair.
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Sep 08,2016
Minithumbup
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Sep 08,2016
0 people found
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Danielle has been fantastic with renting my property. It had been on the market for over 1 week with another agency, she was very proactive and told me she could rent it within 24hrs. Danielle actually managed to rent it within 4hrs!!! The whole process was stress free and efficient. Thank you Daniella....
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Comment on agent fees
I don't mind the initial fees - it's the expected cost of business but I think the follow on annual costs when the tenant is renewing are high since the effort to renew is minimal.
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Sep 08,2016
Minithumbup
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Sep 08,2016
0 people found
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Richard is very helpfull and understanding person. Job was done quick. We are very pleased with what he did. Would definately recomend him....
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Comment on agent fees
Everythings ok
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Sep 08,2016
Minithumbup
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Sep 08,2016
0 people found
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I have had close dealings with MIchael Sharp, Nicola Elson and Will Peters over the last year, and I have nothing but praise for their professionalism during that time....
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Sep 06,2016
Minithumbup
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Sep 06,2016
0 people found
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very supportive and aggressive. Emilio did a magic for me to get me a property when every other agent refused. I would highly recommend him to all looking to find accommodation....
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Comment on agent fees
good
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Sep 05,2016
Minithumbup
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Sep 05,2016
0 people found
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Very professional. Pulled out all the stops to market my property, which was rented immediately. Excellent service. I highly recommend Townends. Thank you....
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Comment on agent fees
Good
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Sep 01,2016
Minithumbup
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Sep 01,2016
0 people found
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From my experience with Townends selling a property has been good and successful, I would highly recommend Townends Estate agent to sell. Shelley is friendly and personable, she is accommodating and adaptable to our needs. She has a strong team with Darren and Rhiana who are also reliable and have good communication. I am pleased with the end result, house sold to the 5th viewer after a few weeks viewing. I would definitely go back to Townends to buy....
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Comment on agent fees
Good Fees - compare to the other Estate Agent charging more commission
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Aug 31,2016
Minithumbup
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Aug 31,2016
0 people found
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Despite some issues with the landlord, flat and some issues on my own end, Eleanor has been wonderful the entire time, easy to contact, with excellent speed of resolution and a great manner both on the telephone and through email....
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Comment on agent fees
Fees were relatively expensive.
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Aug 31,2016
Minithumbup
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Aug 31,2016
0 people found
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We are very happy with the service from Katie. She dealt with us promptly and professionally. It's a big shame that the team we were passed on to from having our offer accepted were very negligent and failed to get back to us until the day before we were due to move in. A huge let down from an otherwise great service!...
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Comment on agent fees
Not happy with the price considering we have essentially paid for the inconvenience of having to follow up emails with phone calls after having no response for 6 days in the week before our move in date. For £300 each I would have expected to not have to find time during my busy working day to call to find out when I can expect a response. Katie did follow this up for us at one point but we still were not contacted by the woman dealing with our tenancy agreement.
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
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We sold our home in West Ealing through Townends. We found the service to be very good and would recommend it to future sellers/buyers....
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Aug 31,2016
Minithumbup
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Aug 31,2016
0 people found
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A fantastic team! Extremely reliable, efficient, fast and brilliant let only service. I had no worries at all. I will be using them again!...
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Comment on agent fees
Reasonable for the service.
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Aug 29,2016
Minithumbup
By:
Aug 29,2016
1 people found
this helpful
Emilio is a professional agent. He was there on time during my viewing. He even phoned me half an hour before my viewing to confirm that everything was going as planned. He showed me around the flat and answered my questions....
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Comment on agent fees
The check in and references fee were fairly acceptable. However, I found the administration fee of £480 to be very expensive.
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Aug 28,2016
Minithumbup
By:
Aug 28,2016
1 people found
this helpful
Emilio was proactive and prompt. We were able to see a couple of houses based on our preferences and found the best one. He also helped us with the rent amount and move-in date. I would definitely recommend him to others....
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Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
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Chris did an excellent job during the process of us buying a property in Ealing. There were quite a few delays and changes along the way and Chris did an amazing job of keeping the puchase on track and making sure I was kept up to date at all times. I'm not sure this purchase would have gone through without Chris's determination and tenacity. Chris is also very polite and personable and kept his calm throughout the process even when my husband and I threw a spanner in the works!...
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Comment on agent fees
N/A
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
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Katie is a really nice and polite agent. She has a positive attitude. She is easy going person and helpfull....
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Comment on agent fees
Good
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
1 people found
this helpful
We have been super impressed with Townends from start to finish. Emma was really polite and friendly when we went to view the property initially and helped with putting the offer in. It was such a speedy process and she was fantastic at giving us regular updates. Tim was also equally brilliant. I have had some bad experiences with estate agents in the past, but Tim provided such an excellent service. Far better than I ever imagined was possible. He is a really kind and friendly guy and SO patie...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
672 17 883 76 455 12 369 6 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Croydon, CR0 1QF

London, SE25 6EZ

Whitton, TW2 6HT

London, W13 9SB

London, W14 0HJ

London, W5 2NP

Aldershot, GU11 1JX

Mitcham, CR4 2JD

Twickenham, TW1 3SX

London, SW16 1EQ

London, W4 5TT

Thornton Heath, CR7 8RY

London, SW15 1RT

London, SW18 4ES

Woking, GU21 6ET

Firm rankings



Aldershot Branch
130 Victoria Road, Aldershot GU11 1JX
(95)
Brook Green Branch
240 Blythe Road, London W14 0HJ
(60)
Chiswick Branch
440 Chiswick High Road, London W4 5TT
(156)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(256)
Ealing branch
41 The Broadway, London W5 2NP
(124)
Earlsfield Branch
364 Garratt Lane, London SW18 4ES
(64)
Egham
179 High Street, Egham TW20 9EJ
(155)
Englefield Green Branch
19 St Judes Road, Englefield Green TW20 0BY
(83)
Guildford Branch
3-5 Epsom Road, Guildford GU1 3JT
(229)
Mitcham Branch
201 London Road, Mitcham CR4 2JD
(38)
Northfields Branch
140 - 142 Northfields Avenue, London W13 9SB
(156)
Putney Branch
167 Putney High Street, London SW15 1RT
(135)
South Norwood Branch
11 High Street, London SE25 6EZ
(114)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines Branch
142-144 High Street, Staines TW18 4AH
(100)
Streatham Branch
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(82)
Sunbury on Thames Branch
15a Station Road, Sunbury-on-Thames TW16 6SB
(270)
Thornton Heath branch
95 High Street, Thornton Heath CR7 8RY
(34)
Twickenham Branch
25 London Road, Twickenham TW1 3SX
(152)
Whitton Branch
127-129 Percy Road, Whitton TW2 6HT
(54)
Woking Branch
4 Commercial Way, Woking GU21 6ET
(138)

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