At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Townends



Properties for Sale
Properties to Rent

“Ask for Shayanne...”

Apr 25,2019
Minithumbup
By: 'Diana'
Apr 25,2019
0 people found
this helpful
Even though the agency fee is quite high, I would highly recommend dealing with this agency! Shayanne was so nice from the very first call and arranged viewing the next day. The process was smooth and everything was just perfect. Very happy to work with ...
read full review
Comment on agent fees
A bit high but you pay for excellent service
Was this helpful? Yes

“A good experience...”

Apr 12,2019
Minithumbup
By: 'Beatrice'
Apr 12,2019
0 people found
this helpful
I think the agency is really good, with good service and really friendly staff, I am really happy with the place I choose....
read full review
Was this helpful? Yes

“New Tenants Beware...”

Mar 20,2019
Minithumbdown
By: 'Anne M'
Mar 20,2019
0 people found
this helpful
I approached the Northfields branch after finding several properties to let through them in the area on Rightmove. I was in need of a property urgently following a change of domestic circumstances. Whilst the branch was initially friendly to approach, arranged a viewing on the ...
read full review
Comment on agent fees
They are slightly more than other letting agents in the area, despite the fact they purport you're getting a "good deal" from them compared to others.
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Was this helpful? Yes

“Great commuicationa and service...”

Jan 31,2019
Minithumbdown
By: 'GCasnici'
Jan 31,2019
0 people found
this helpful
Sam supported me all along the decision process and gave the right attention to details I didn't considered before. Highly recommended....
read full review
Was this helpful? Yes

“Nadine and Katie were very warm and helpful.it wasnt an area i really wanted but i couldnt help leaving it to them...”

Jan 16,2019
Minithumbup
By: 'Abi'
Jan 16,2019
0 people found
this helpful
They sorted me out nicely and in good time.Always happy to talk. Always willing to help even when not obliged to...
read full review
Comment on agent fees
Reasonable but can be cheaper lol
Was this helpful? Yes

“Excellent Service...”

Dec 14,2018
Minithumbup
By: 'Obaid B'
Dec 14,2018
0 people found
this helpful
John has proved to be the most helpful agent I've ever come across! He has gone out of his way to assist us with the sale of our property. I would highly recommend him to anyone concerned....
read full review
Was this helpful? Yes

“Avoid...”

Dec 11,2018
Minithumbdown
By: 'Graham'
Dec 11,2018
0 people found
this helpful
I paid Townends Streatham a full management fee monthly from 2007 to 2015 to fully manage the leasing out of my flat. By the time I took back the flat it was in a squalid condition. My friend Olivia actually cried when we entered it first. It ...
read full review
Was this helpful? Yes

“Not helping tenats at all...”

Nov 27,2018
Minithumbdown
By: 'Annoyed tenants'
Nov 27,2018
0 people found
this helpful
Can't get any help working with them. They don't do basic stuff, like supplying inventory list, but in the end we are screwed cause did not review it 7 days since tenancy commencement. Everything is done to get money, but disappear since....
read full review
Was this helpful? Yes

“Thorough and Professional...”

Nov 23,2018
Minithumbup
By: 'Malcolm C'
Nov 23,2018
0 people found
this helpful
Very pleased with the advice and support I received in selling my flat. Options were explained and different approaches adopted as circumstances changed and a good deal was obtained. Thanks for the work and persistence which went into this. Much appreciated....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes

“Worst Estate Agents out there!...”

Nov 19,2018
Minithumbdown
By: 'Harry'
Nov 19,2018
1 people found
this helpful
Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again. ...
read full review
Comment on agent fees
Extortion.
Was this helpful? Yes

“Very satisfied...”

Nov 05,2018
Minithumbup
By: 'Jay'
Nov 05,2018
1 people found
this helpful
I have helped my friend to move into the property in Mitcham. My thanks goes to all Mitcham team in Townends especialy Mr.Bhatti who was absolutely spot on proffesienally handled the whole process and was very very helpful. Thank you ever so much....
read full review
Comment on agent fees
Outstanding performance
Was this helpful? Yes

“Helpful and polite...”

Oct 24,2018
Minithumbup
By: 'Sylwia'
Oct 24,2018
0 people found
this helpful
We are first time buyers. Ali helped us to find property within very short time and at good price as well. He was very helpful and attentive. We can't fault him or his team in Mitcham at all. Great bunch of passionate people....
read full review
Comment on agent fees
No comment
Was this helpful? Yes

“Excellent attentive service throughout...”

Aug 28,2018
Minithumbup
By: 'Richard'
Aug 28,2018
0 people found
this helpful
The two Marks gave exemplary and supportive service throughout the process of selling my old friend Paul's house in Englefield Green. This was not a straightforward sale but the Englefield Green team rose to the challenge admirably, keeping us posted at all stages along the ...
read full review
Comment on agent fees
Reasonable.
Was this helpful? Yes

“Alpha paid attention to my expectations as a client & paid specific attention to find properties that met my needs & did not waste my precious time....”

Jul 11,2018
Minithumbup
By: 'MasieB'
Jul 11,2018
1 people found
this helpful
HOME is where the heart is. Finding a place called 'home' is not an easy experience. An excellent service was provided by Alpha. A big 'Thank you' for opening my eyes to the current property market & showing patience by assisting me in finding my home....
read full review
Was this helpful? Yes

“Rude...”

Jul 04,2018
Minithumbdown
By: 'Student12'
Jul 04,2018
1 people found
this helpful
My boyfriend and I are both students and had a guarantor. When viewing then propert the agent was very unhelpful and didn't say much. Asked him to send the paperwork as we wanted to property and said he would that evening. Days went by without ...
read full review
Comment on agent fees
Expensive
Was this helpful? Yes

“Excellent advice...”

Jun 21,2018
Minithumbup
By: 'David Horton'
Jun 21,2018
1 people found
this helpful
I asked Mark's advice on what I should do regarding selling or letting my property. He had the best knowledge of anyone I had asked regarding the cause of the low rental and sales market, particularly information regarding the University's student population and accommodation. Enabled ...
read full review
Was this helpful? Yes

“Great service......”

Jun 20,2018
Minithumbup
By: 'Mikedev643'
Jun 20,2018
1 people found
this helpful
The two Marks were extremely helpful and understanding during a long drawn out sale. I won't bore everyone with the details, but suffice to say both Marks did their utmost to push things along handling every obstacle with sensitivity and professionalism....
read full review
Was this helpful? Yes

“Very bad...”

Jun 19,2018
Minithumbdown
By: 'Doina'
Jun 19,2018
1 people found
this helpful
I had problems with them from the begin, i paid all the money but i didnt have the contract and the keys on my hands for 1week, they are not organised and well informed as i paid much more for check in fees, and after 2 ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes

“Excellent Service...”

Jun 13,2018
Minithumbup
By: 'Anthony'
Jun 13,2018
0 people found
this helpful
Great service looking to buy a couple of investment properties, not going anywhere else, the advice given by Mark Shepherd and his team was exceptional, I think we will have a long standing relationship here!...
read full review
Was this helpful? Yes

“Gazumped*...”

May 21,2018
Minithumbup
By: 'Furious Customer'
May 21,2018
5 people found
this helpful
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I can't ...
read full review
Was this helpful? Yes

“Great service...”

Apr 30,2018
Minithumbup
By: 'Sylvia A.'
Apr 30,2018
0 people found
this helpful
Victor, Charles and the sales team found a buyer within a week of putting property on the market.Although the process had its challenges,they helped to make it a smooth transition.I recommended Townends thornton heath to my sister, who was about to sell ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes

“Top service...”

Apr 25,2018
Minithumbup
By: 'Razghamanesh B'
Apr 25,2018
0 people found
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Very happy with the service provided from Robert. Built a rapport with me and made sure the right property was found for me. very happy...”

Apr 11,2018
Minithumbup
By: 'Made me smile :)'
Apr 11,2018
0 people found
this helpful
Pleased with the service. I have already recommedned Robert to one of my partners friends to rent out a property....
read full review
Comment on agent fees
A bit high but in comparison to rest of the competition I can't complain
Was this helpful? Yes

“Top service...”

Mar 30,2018
Minithumbup
By: 'Razghamanesh B'
Mar 30,2018
0 people found
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“My daughter had nothing but problems renting property from this ......”

Mar 12,2018
Minithumbdown
By: 'Caz'
Mar 12,2018
2 people found
this helpful
My daughter had nothing but problems renting property from this company, and not getting her deposit back. Please be careful....
read full review
Was this helpful? Yes

“As a tenant, I'm very confused to why they have ......”

Mar 01,2018
Minithumbdown
By: 'Thoma'
Mar 01,2018
8 people found
this helpful
As a tenant, I'm very confused to why they have such high ratings. From the start they seem genuine and were very good at arranging viewings and being flexible with the times. However, the moment I paid the holding deposit it went downhill very quickly. ...
read full review
Comment on agent fees
Very high, been with 3 other estate agents in Egham area - never paid more than £300 - was charged double here. I don't understand what the money goes towards as you have to compile all the documents and fill in forms - they just forward your emails, my cat could do a better job.
Was this helpful? Yes

“We sold our property with Townends Sunbury. From the start ......”

Feb 26,2018
Minithumbup
By: 'Sam and Kelly Driver'
Feb 26,2018
0 people found
this helpful
We sold our property with Townends Sunbury. From the start the guys there were super helpful and great with communication.In particular Lauren Hunter in the Progession Team provided us with an amazing service. We had problems with the buyers lenders, but with her determination ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Having searched high and low in a particular neighbourhood close ......”

Feb 23,2018
Minithumbup
By: 'Ishil M'
Feb 23,2018
1 people found
this helpful
Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the instruction on a flat which was ideal for my wife and I. He worked hard to get our offer agreed and we are pleased with ...
read full review
Was this helpful? Yes

“Tyana's service was second to none. I appreciated her patience, ......”

Feb 22,2018
Minithumbup
By: 'Amillsa'
Feb 22,2018
1 people found
this helpful
Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't have asked for a more enthusiastic agent. Thanks you for making the process as smooth as possible, needless to say i would recommend Tyana to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We've just sold our flat through Townends. We were really ......”

Feb 03,2018
Minithumbup
By: 'Charlotte'
Feb 03,2018
0 people found
this helpful
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys :)...
read full review
Comment on agent fees
Reasonably priced fees
Was this helpful? Yes

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
807 25 1084 102 648 16 493 8 108 31

Fees

No fees set.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

Awards won by Townends

Individual Branch Awards

Englefield Green, TW20

London, W13

Egham, TW20

Sunbury-on-Thames, TW16

London, SE25

Guildford, GU1

Aldershot, GU11

Staines, TW18

Twickenham, TW1

Whitton, TW2

Croydon, CR0

London, SW15

London, SW16

London, W14

London, W4

London, W5

Mitcham, CR4

Thornton Heath, CR7

London, SW18

Woking, GU21


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(67)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(263)
Ealing
41 The Broadway, London W5 2NP
(170)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(245)
Mitcham
201 London Road, Mitcham CR4 2JD
(48)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(175)
Putney
167 Putney High Street, London SW15 1RT
(143)
Regents Addlestone
154 Station Road, Addlestone KT15 2BD
(125)
Regents Egham
179 High Street, Egham TW20 9EJ
(163)
Regents Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(105)
Regents Staines
142-144 High Street, Staines TW18 4AH
(285)
Regents Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(432)
Regents Woking
4 Commercial Way, Woking GU21 6ET
(175)
South Norwood
11 High Street, London SE25 6EZ
(139)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(90)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(41)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(56)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home