• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Morgan Senior
    Morgan Senior
  • Kellie Harris
    Kellie Harris
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
Properties for sale
Properties for rent
May 26,2017
Minithumbup
Zuzanna Pilarczyk
By:
May 26,2017
0 people found
this helpful
I have dealt with many letting agents but few have been as helpful, hard-working and professional as Zuzanna. We needed to move quickly and were quite specific in what we were looking for; Zuzanna understood this. She was refreshingly honest and very understanding. Moving can be a difficult and stressful experience but Zuzanna made it a lot easier for us. I have no hesitation in recommending her....
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Was this helpful? Yes
May 23,2017
Minithumbup
Arthur Beaney
By:
May 23,2017
0 people found
this helpful
Generally a great service recd as buyers of a property sold through townsend. The only down we had was that we had to wait to get a response and chase a fair bit at the beginning when we had offered. Appreciate this may have been down to ymyhe sellers however. Arthur was very approachable and friendly....
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Comment on agent fees
NA
Was this helpful? Yes
May 18,2017
Minithumbup
Robert McPeake
By:
May 18,2017
0 people found
this helpful
Recently used Townends to rent a property in Ealing. I was delighted with the result that was achieved within a short time frame. A special thank you to Robert McPeake for offering a superior quality of service in a timely and professional manner....
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Comment on agent fees
Good value for the service that is provided.
Was this helpful? Yes
May 15,2017
Minithumbdown
Sana Qadeer
By:
May 15,2017
0 people found
this helpful
Under no circumstances let Towenends manage your property. They are by far the worst I've ever worked with. Absolutely terrible communication – you can never get of anyone when you need them and end up dealing with the situation yourself (so what exactly is the management fee for?). When you eventually get hold of someone they are rude and unhelpful. I'll be very pleased when I can move the management of my property elsewhere....
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Was this helpful? Yes
May 12,2017
Minithumbdown
By:
May 12,2017
0 people found
this helpful
Townends is not a Company you want to RENT from or Let them Manage your property, the Company is built lies. The lack of communication is horrific, unethical bunch *They lied to us about the House being Professionally Cleaned. Which it was not. **They admitted are requesting for proof it was cleaned, it was never professionally cleaned. They have been dishonest with the Landlord. Potential Renters do not use Townends or Regents When Sales Staff are questioned they get very defensive and ar...
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Comment on agent fees
What a rip off. Fee £ 750.00 and they do nothing. Other Agents charge £ 350.00 including VAT Another SCAM - I asked why the fee is so her answer was then go elsewhere - Very Rude answer
Was this helpful? Yes
May 11,2017
Minithumbup
Robert McPeake
By:
May 11,2017
0 people found
this helpful
Is very well organised and delivers always. Good communicator as keeps me constantly informed.I have never had an issue with the way the transaction has been dealt with....
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Comment on agent fees
The fees are ok for the service.
Was this helpful? Yes
May 09,2017
Minithumbdown
Elle Lawrance
Elle Lawrance
By:
May 09,2017
0 people found
this helpful
Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks....
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Comment on agent fees
Good
Was this helpful? Yes
May 08,2017
Minithumbup
Katie D'Imperio
By:
May 08,2017
0 people found
this helpful
Katie was very professional and helpful. Process went smoothly and all was attended to efficiently. We are the landlord/owner and are pleased how quickly the flat rental is turned around....
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Was this helpful? Yes
May 08,2017
Minithumbup
Sam Fard-Manesh
Erol Dogruel
By:
May 08,2017
0 people found
this helpful
Property uploaded very quickly and several tenants viewed that night. Suitable offers negotiated and tenant confirmed. Quite seamless, from listing to move in date....
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Comment on agent fees
Fees negotiated to acceptable level.
Was this helpful? Yes
May 08,2017
Minithumbup
Elle Lawrance
By:
May 08,2017
0 people found
this helpful
Elle has been looking after my portfolio for just a little while but in the time has made a real service improvement. She is very professional in all matters, polite and very tenacious. Elle is happy to pick up any issue that may arise and whether it is her direct responsibility or not will see it through to the end. From a communication point of view she always does what she say she will, when she says. Keep it up Elle!...
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Comment on agent fees
Fees agreed are a corporate agreement
Was this helpful? Yes
May 07,2017
Minithumbup
Elle Lawrance
By:
May 07,2017
0 people found
this helpful
Elle was very friendly and helpful. She was very considerate in areas such as confidentiality. She was also quick at returning calls and emails which really makes a difference!...
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Comment on agent fees
Agent's fees are high but are everywhere!
Was this helpful? Yes
May 06,2017
Minithumbdown
Katie D'Imperio
By:
May 06,2017
0 people found
this helpful
Katie was very helpful throughout the whole moving stage. She gave us usefull, helpful and relevant information, and responded to any questions or queries we both had regarding the property. She has a great personality and you can tell she enjoys her job. We had no problems with her or any of the staff team from Townends in Sunbury....
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Comment on agent fees
It was a bit more expensive than other agencies. A breakdown of the costs of the fees would be beneficial.
Was this helpful? Yes
May 06,2017
Minithumbup
Elle Lawrance
Elle Lawrance
By:
May 06,2017
0 people found
this helpful
Made the process very simple, easy and looked at our own individual needs! Amazing estate agent!!! Would always chose to speak to Elle if needed....
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Comment on agent fees
Agency fees are never the best but you just have to suck it up.
Was this helpful? Yes
May 06,2017
Minithumbup
Elle Lawrance
By:
May 06,2017
0 people found
this helpful
Elle has been wonderful to liaise with regarding viewing and securing a property. she was always incredibly prompt in returning my emails and answering any queries....
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Comment on agent fees
Good
Was this helpful? Yes
May 05,2017
Minithumbup
Diane Armstrong
By:
May 05,2017
0 people found
this helpful
I approached Diane to find me a tenant for my flat in The Exchange, Croydon. Within a short period they were successful and provided excellent feedback throughout the process while informing me of the current state of the market and most appropriate rent to seek....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2017
Minithumbup
By:
May 04,2017
0 people found
this helpful
Everything in time and order. I would highly recommended Townsend's Ealing Branch. They help us to have a comfortable move in London....
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Was this helpful? Yes
May 04,2017
Minithumbup
Robert McPeake
By:
May 04,2017
0 people found
this helpful
Robert has been excellent at keeping me informed for my tenancy and resolving any queries that I have regarding tenants, contracts. I have been landlord with Townends for over 15 years. Sandy Patel...
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Was this helpful? Yes
May 04,2017
Minithumbup
Arthur Beaney
By:
May 04,2017
0 people found
this helpful
Arthur was very helpful throughout the whole selling process. Even when we should have been consulting with other professionals like our solicitor Arthur would always help with any questions I had. I would recommend Arthur and townends to anyone else that I know that is selling a house. Thank you for all the hard work!...
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Comment on agent fees
Agent fees were really good and the offer of ‚£1000 off made it even better.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Elle Lawrance
Emilio Ascione
By:
Apr 28,2017
0 people found
this helpful
Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management....
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Comment on agent fees
Very fair and manageable
Was this helpful? Yes
Apr 28,2017
Minithumbup
Kevin Oti-Akenten
Herrine Richards
By:
Apr 28,2017
0 people found
this helpful
Massive thanks to Kevin & Herrine for showing round our prospective buyers. Simon for fantastic photographs and Ashley for her negotiating skills! Selling our flat through you was a pleasure, no stress involved. You've made our dream move possible and I would highly recommend all of you at the South Norwood branch. Thankyou so much!...
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Comment on agent fees
Very fair
Was this helpful? Yes
Apr 25,2017
Minithumbup
Louis Byrne
By:
Apr 25,2017
0 people found
this helpful
Very fast process allowed us to move in just when we wanted. From day one Louis was very helpful and efficient....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Robert McPeake
Mohamed Wais
By:
Apr 25,2017
0 people found
this helpful
Great service for the Landlord - regular feedback on progress, quick to find tenants and good follow up with documentation. Recommended....
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 22,2017
Minithumbup
Richard Bicknell
Arthur Beaney
By:
Apr 22,2017
0 people found
this helpful
Very helpful, swift feedback after viewings. Arthur and Richard always responded to my calls - excellent service, polite, friendly and hardworking....
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Comment on agent fees
Fairly good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Katy Jeffery
By:
Apr 21,2017
0 people found
this helpful
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to Townends....
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Comment on agent fees
Agents fees were as we had expected
Was this helpful? Yes
Apr 19,2017
Minithumbup
Katie D'Imperio
By:
Apr 19,2017
0 people found
this helpful
Katie was an amazing helper to sort all our paperwork and helped us to move in to the property. Katie is very professional and friendly, whilst on the phone she deals with all issues very promptly and in person she is the nicest agent I have ever met. I would like to recommend her in dealing with all letting matters x x x...
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Comment on agent fees
Fees are reasonable - maybe there are cheaper, but the services Townends and Katie had provided were outstanding!
Was this helpful? Yes
Apr 17,2017
Minithumbup
Sam Fard-Manesh
Erol Dogruel
By:
Apr 17,2017
0 people found
this helpful
Very professional duo and they worked great with each other to ensure everything went ahead as smoothly as possible with my tenancy....
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Comment on agent fees
GOOD
Was this helpful? Yes
Apr 16,2017
Minithumbup
Darrell Kerr
By:
Apr 16,2017
1 people found
this helpful
i contacted Townends about a property I was interested in viewing and I spoke to Darrell, straight away he was on the ball lined up viewings with quite a few different properties so my partner and I could get a full picture of what we wanted and what we could get for different prices. He was very friendly and approachable and happy to discuss any problems at any time overall we were extremely happy with everything he done in helping us secure the property we have now moved into...
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Comment on agent fees
I thought the fees were quite high
Was this helpful? Yes
Apr 13,2017
Minithumbup
Peter Kasozi
By:
Apr 13,2017
0 people found
this helpful
Peter without doubt was instrumental in making me choose Townends and most importantly, went over board in making sure I secured an accommodation with you. We are very grateful to him for his astounding customer services prowess....
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Was this helpful? Yes
Apr 07,2017
Minithumbup
Herrine Richards
Alpha Gayle
By:
Apr 07,2017
0 people found
this helpful
We had the funnest day with Herrine and Alpha showing us loads of flats and everything we needed to know about the neighbourhood. It was great as we are new to the area. Thank you!...
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Was this helpful? Yes
Apr 07,2017
Minithumbup
Nicola Elson
Nicola Elson
By:
Apr 07,2017
0 people found
this helpful
From the word go Nicola was on the ball and her communication was second to none. There were a few issues that presented itself during our sale and Nicola was so, so brilliant in helping us get them resolved. I can't recommend Townends highly enough as I've dealt with a lot of estate agents in the last 18 months and they come out on top by miles....
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Comment on agent fees
Very fair.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
712 22 943 81 484 13 385 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(103)
Brook Green
240 Blythe Road, London W14 0HJ
(61)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(156)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(162)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(91)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(239)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(166)
Putney
167 Putney High Street, London SW15 1RT
(136)
South Norwood
11 High Street, London SE25 6EZ
(130)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(106)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(86)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(290)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(155)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)

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