• Simon Bright
    Simon Bright
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Louis Byrne
    Louis Byrne
  • Edward Pink
    Edward Pink
  • Joanna Eden
    Joanna Eden
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
  • Kellie Harris
    Kellie Harris
  • Joseph Lynch
    Joseph Lynch
  • Charles Nicholls
    Charles Nicholls
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
 
townends.co.uk Properties for sale
Properties for rent
Nov 15,2017
Minithumbup
Arthur Beaney
Gina Overington
By: 'Topgeear Ltd'
Nov 15,2017
0 people found
this helpful
We bought and sold through Townends When we bought Arthur was very accommodating regarding viewings and kept us updated all the way though the process, it was a pleasure dealing with him. When we sold Gina was extremely professional and proposed an excellent marketing plan, actually achieving a very good price. In addition to the usual estate agent activities, Gina also helped to facilitatie the purchasers conveyancing and really went the extra mile to achieve completion. We would thoroughl...
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Comment on agent fees
We felt that the fees were very reasonable.
Was this helpful? Yes
Nov 12,2017
Minithumbup
Robert McPeake
Emma Dentry
By: 'K'
Nov 12,2017
0 people found
this helpful
We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear information....
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Nov 10,2017
Minithumbup
By: 'Andriana'
Nov 10,2017
0 people found
this helpful
I am happy with the customer services and from Edward;s job, it was helpful and clear; thank you very much indeed....
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Nov 06,2017
Minithumbup
Joanna Eden
Richard hawes
By: 'Rick, Alex, Ali, Luke'
Nov 06,2017
0 people found
this helpful
Our first point of contact with townends was Richard. A nice polite young man who showed us around the first place we viewed. He then helped us out in an offer and all the steps towards renting the place. However due to some issues we were having trouble securing the property. Our application was then moved up to Joanna. A fantastic young woman who worked far beyond her role to try and secure us the property. Unfortunately even with all her hard work the property was lost. However, she continued...
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Comment on agent fees
Very reasonable compared to others.
Was this helpful? Yes
Nov 03,2017
Minithumbdown
By: 'Zaky'
Nov 03,2017
1 people found
this helpful
One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims. They do not answer at the phone, extremely slow answering mail and completely disorganised between their offices. Be aware of renting an house with them, because their poor management skills and their way of making business w...
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Comment on agent fees
You pay normal agent fees, the only problem is that you get back no service.
Was this helpful? Yes
Oct 31,2017
Minithumbup
Robert McPeake
Mohamed Wais
By: 'Louise Pattison'
Oct 31,2017
0 people found
this helpful
We instructed Townends Ealing to find a tenant for a flat after other agents had not been able to do this. Townends found a suitable professional couple within a matter of days and the letting proceeded smoothly and quickly. The Lettings team headed by Robert McPeake were r trembly helpful and professional throughout. On the check in day the tenants st the last moment requested that a particularly large wardrobe be removed from the flat. This was a 3 man job and Robert and his colleague both cam...
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Comment on agent fees
Their fees were the standard fees that we expected to pay.
Was this helpful? Yes
Oct 23,2017
Minithumbup
Mohammad Islam
By: 'Angena Moncher'
Oct 23,2017
2 people found
this helpful
Mo Islam was fantastic!!! The landlord was a bit reluctant to let the property to us however he was able to persuade him. Thanks Mo ! We are very satisfied with the place. We highly recommend him to anyone looking to rent a property from Townends....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2017
Minithumbup
Mark Shepherd
By: 'D Vowles'
Oct 23,2017
2 people found
this helpful
Mark and his team were excellent. They sold my house 3 times over, each time within a few days of it being placed on the market. Nothing was to much trouble....
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Comment on agent fees
More expensive than some others
Was this helpful? Yes
Oct 23,2017
Minithumbdown
By: 'Ms'
Oct 23,2017
2 people found
this helpful
Renting with Townends was the worst mistake of my life. Horrible customer service from landlord and agents, have been waiting months for them to fix issues which have still to be resolved. Never going with Townsend again...
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Comment on agent fees
Stupid amount of money for service received
Was this helpful? Yes
Oct 20,2017
Minithumbup
Mohammad Islam
By: 'Gertrude Moncher'
Oct 20,2017
3 people found
this helpful
My experience was quite different from all other agencies. I quite enjoy working with Townends agency and love the way they handle my housing situation. I had less then 2 weeks to move out my previous place and they work endlessly to get me a good deal with the landlord. I was well informed about everything that was going on with the process of the house. I am a student and it's quite hard to get a flat to rent from a landlord but Mo Islam is such a great Lettings Manager and help me got th...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 18,2017
Minithumbdown
By: 'Logging a formal complaint'
Oct 18,2017
3 people found
this helpful
Firstly, they put a terrible tenant in our property. A fixed two year tenancy with no break clause (my fault for not picking that up but I have never had a tenancy with no 6 month break clause). We end up having to hire a solicitor to get her evicted. Then it turns out the Guarantors document that Townends had the tenants Mother signed, is totally worthless, so we are out of pocket by thousands of pounds due to rent arrears, legal costs etc. Then we email Townends and follow their complaints...
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Was this helpful? Yes
Oct 16,2017
Minithumbup
Hannah Wheatley
By: 'L Bartlett'
Oct 16,2017
0 people found
this helpful
Impressive level of service, excellent communication. I was in no doubt that Hannah was working tirelessly to ensure successful conclusion to our sale....
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Comment on agent fees
Very fair
Was this helpful? Yes
Oct 16,2017
Minithumbup
Robert McPeake
By: 'Jean'
Oct 16,2017
0 people found
this helpful
Have worked with Robert for a few years and have always found him to be very positive, honest and professional. Have also had confidence in the type of clients which Townends seek for our properties. Thank you Townends for letting our property once again!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 13,2017
Minithumbup
Robert McPeake
Mercedes Brown
By: 'Rob Kyme'
Oct 13,2017
0 people found
this helpful
We are delighted with the service received from these two agents, professional, courteous and personal. I would be highly likely to recommend the Ealing branch of Townends based on my experience with them....
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Comment on agent fees
Very happy with the agents fees.
Was this helpful? Yes
Oct 04,2017
Minithumbup
Rosalind
By: 'Rosalind'
Oct 04,2017
0 people found
this helpful
Tyana made my experience of renting a property pleasant, easy and efficient. She was really helpful in taking me to the viewing and resolving reference issues- a true professional!...
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Comment on agent fees
Townends lettings fees are high, even when a discount was applied. The service from staff at the branch was much better than the experience provided by head office
Was this helpful? Yes
Oct 04,2017
Minithumbup
Tyana Martyn-Willis
By: 'LP'
Oct 04,2017
0 people found
this helpful
Tyana has been very supportive through the entire process of searching for and renting the flat, with excellent communication skills and quick replies to our enquiries. Thank you!...
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Was this helpful? Yes
Oct 01,2017
Minithumbup
Mark Shepherd
By: 'Laura D'
Oct 01,2017
1 people found
this helpful
Mark S has been an absolute superstar. Our house sale became hugely troublesome and he worked tirelessly to get it through to completion. Easy to contact and happy to answer our 100s of questions. He gave good advice, was proactive and his experience was invaluable....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 27,2017
Minithumbup
Mark Shepherd
By: 'Dr Julie Fraser'
Sep 27,2017
2 people found
this helpful
Mark Shepherd and the whole Englefield Green team were dedicated professionals who made the sale of our property quick and efficient. The team are very knowledgeable with regards to the local market and worked hard to achieve an excellent sale. I strongly recommend using this agent, and can't thank them enough for all their help....
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Comment on agent fees
Fees were as expected
Was this helpful? Yes
Sep 20,2017
Minithumbup
Shyanne Farquarson
By: 'Vanessa'
Sep 20,2017
0 people found
this helpful
Looking for a property to rent, I finally found the one and had to beat off competition . All throughout the process Shyanne was always positive, friendly and professional. I could not have asked for a better agent to deal with. Shyanne went above and beyond to make sure everything went smooth. Very happy....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 19,2017
Minithumbup
Robert McPeake
By: 'Tamara'
Sep 19,2017
0 people found
this helpful
I have had the good fortune to work with Robert at the Towends branch in Ealing for a number of years now. He is not only fair in his dealings, but he is phenomenal at getting the job done. I always feel that I can just hand over to him, in the knowledge that he will come back to me with quality tenants very shortly thereafter....
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Comment on agent fees
As I say above, I have always found Robert to be fair and straightforward on the fees front.
Was this helpful? Yes
Sep 17,2017
Minithumbup
Edward Pink
By: 'Bassam'
Sep 17,2017
1 people found
this helpful
Edward was excellent at providing follow-up, communicating, solving problems where they arose and doing everything he promised to do on time. He is a credit to Townends....
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Was this helpful? Yes
Sep 08,2017
Minithumbup
Tyana Martyn-Willis
By: 'Marianne'
Sep 08,2017
0 people found
this helpful
Could not have had a better experience with Tyana. She is an asset to the team. She showed me a variety of properties which all met the requirements I had asked for. She gave me honest and positive advice about my search. She also gave a warm and truthful welcoming every time I went for a viewing with her, something I've found not all agents generally do. If I am looking for another property in the future, I will be contacting Tyana....
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Was this helpful? Yes
Aug 20,2017
Minithumbdown
By: 'Raki'
Aug 20,2017
2 people found
this helpful
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially messed up inventory timings and they didnt even have basic professionalism to notify me. When reached at the property on agreed time and called then they didnt even have basic courtesy to appologies and after waiting for some ...
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Comment on agent fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Mark Latham
By: 'G. Fernandez'
Aug 15,2017
3 people found
this helpful
Working with Mark was a pleasure. He answered all the question we had and help us through all the process of searching and buying. He went above and beyond his duties. Mark is reliable and very supportive. THANK YOU MARK...
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Was this helpful? Yes
Aug 06,2017
Minithumbup
Arthur Beaney
By: 'Stokefields vendor'
Aug 06,2017
0 people found
this helpful
Arthur kept me well informed of all the stages of the sale of my property. He was charming and polite and very understanding. In short he made the deal happen. Thank you Arthur. Five stars for you....
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Comment on agent fees
fair
Was this helpful? Yes
Aug 05,2017
Minithumbup
Andrejs Krutins
By: 'Sandeep'
Aug 05,2017
1 people found
this helpful
Andrejs was very helpful and updated us through the process of our buy . He was always available and answered any questions we had....
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Was this helpful? Yes
Aug 04,2017
Minithumbup
Mark Shepherd
Mark Latham
By: 'Greig'
Aug 04,2017
2 people found
this helpful
Very pleased with the efforts of everyone at Townends in selling our property. Good communication throughout the sale and most helpful in explaining the sales process....
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Was this helpful? Yes
Aug 03,2017
Minithumbup
Arthur Beaney
By: 'Mrs SS of Aldershot'
Aug 03,2017
0 people found
this helpful
Arthur is a true professional who kept in constant phone/email contact with us when he sold our property recently. He is professional, polite, helpful and always responded to our questions in a timely manner and in our opinion went way and above the expectations of an estate agent. Nothing appeared to be too much trouble for Arthur. Thank you for restoring our faith in the reputation of estate agents, i wish the same could be said for solicitors!!!!!!! :)...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2017
Minithumbup
Arthur Beaney
By: 'Partson'
Aug 03,2017
0 people found
this helpful
Arthur is a very professional and pleasant consultant, he always took time to explain all our questions and ensured we were never worried....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2017
Minithumbup
Ashley Francis
By: 'Happily Ever After In Norwood Junction :)'
Aug 02,2017
0 people found
this helpful
Despite lots of challenging issues during during the purchase of my property Ashley was professional at all times and extremely helpful making the process as stress-free as possible! I would thoroughly recommend using Townsends as they were always on hand to offer advise and ensure the best possible solution for both parties....
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
719 23 969 88 501 14 390 7 97 27

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 2:25 PM 21/11/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:25 PM 21/11/2017 by allAgents

Awards won by Townends

Individual Branch Awards

London, W13 9SB

Englefield Green, TW20 0BY

Egham, TW20 9EJ

Sunbury-on-Thames, TW16 6SB

London, SE25 6EZ

Guildford, GU1 3JT

Aldershot, GU11 1JX

Staines, TW18 4AH

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SW15 1RT

London, SW16 1EQ

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET


Aldershot
130 Victoria Road, Aldershot GU11 1JX
(110)
Brook Green
240 Blythe Road, London W14 0HJ
(64)
Chiswick
440 Chiswick High Road, London W4 5TT
(164)
show all branches (20)
Croydon
83-85 High Street, Croydon CR0 1QF
(262)
Ealing
41 The Broadway, London W5 2NP
(168)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(163)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(101)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(242)
Mitcham
201 London Road, Mitcham CR4 2JD
(43)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(173)
Putney
167 Putney High Street, London SW15 1RT
(138)
South Norwood
11 High Street, London SE25 6EZ
(134)
Staines
142-144 High Street, Staines TW18 4AH
(111)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(88)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(293)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(37)
Twickenham
25 London Road, Twickenham TW1 3SX
(156)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(55)
Woking
4 Commercial Way, Woking GU21 6ET
(150)


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