• Simon Bright
    Simon Bright
  • Robert Dawson
    Robert Dawson
  • Clint Amfo
    Clint Amfo
  • Diane Armstrong
    Diane Armstrong
  • Katrina Johnson
    Katrina Johnson
  • Richard Bicknell
    Richard Bicknell
  • David Whittle
    David Whittle
  • Michael Sharp
    Michael Sharp
  • Erol Dogruel
    Erol Dogruel
  • Andrejs Krutins
    Andrejs Krutins
  • Ravi Fatania
    Ravi Fatania
  • Sharon Sheehy
    Sharon Sheehy
  • Herrine Richards
    Herrine Richards
  • Emilio Ascione
    Emilio Ascione
  • Robert McPeake
    Robert McPeake
  • Jon Chandler-Gray
    Jon Chandler-Gray
  • Kathleen Van Renen
    Kathleen Van Renen
  • Louis Byrne
    Louis Byrne
  • Joanna Eden
    Joanna Eden
  • Claire Carpenter
    Claire Carpenter
  • James Kamara
    James Kamara
  • Mark Shepherd
    Mark Shepherd
  • Richard Evans
    Richard Evans
  • Rebecca Whitethread
    Rebecca Whitethread
  • Colin Fosu
    Colin Fosu
At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinc Read full description...At Townends Estate Agents we are in a unique position with prime high street presence covering West and South West London, Surrey, Middlesex and North Hampshire. Our branch locations give us a distinct advantage when it comes to assisting buyers, sellers, tenants and landlords. Whatever your property needs, we offer all our clients a complete property solution with excellent customer care at the core. Our services include: residential sales, lettings and management, mortgages, conveyancing, surveying and property maintenance.
Feb 27,2017
Minithumbup
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Feb 27,2017
0 people found
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This is my second time Katie looked for tenants after previous tenants moved out she is very through and understanding, very easy to talk to over the phone. She explains well if something I don't understand and gives me good advice. I can pick up phone and ask her whatever I have question and she directs me to the right person in head office to contact or she arranges by herself for me. I can trust her 100%. Thank you...
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Comment on agent fees
Fees are very reasonable
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Feb 25,2017
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Feb 25,2017
0 people found
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I am a portfolio landlord and used Townends Ealing branch for the first time, following a disappointment from another local agent. Robert and Zuzanna were relentless in finding a suitable tenant and ensuring a successful completion, supported by an efficient admin all within a week! Having been a landlord for 25 years all I can say is that this team is one of the best I have experienced....
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Comment on agent fees
Robert is approachable and competitive. The fees were as agreed with no shocks and surprises.
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Feb 24,2017
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Feb 24,2017
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I was very impressed how quickly they managed to let my flat the first time I used Townends a couple of years ago. So went back to them when my tenant moved out. Again they managed to find a suitable tenant within a week. The people I was in contact with (front and back office) were all courteous, knowledgeable, efficient and worked well together as a team....
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Comment on agent fees
competitive
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Feb 23,2017
Minithumbup
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Feb 23,2017
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Absolutely brilliant and fantastic customer service from Clint Amfo. We had a few problems (mostly minor but one major) from the onset with the rented property we moved in to just over 2 weeks ago. I immediately reported them all to Clint who then coordinated everything and liaised all our concerns with the landlord. He kept us in the loop with all their responses and prospective solutions. He is a prime example of what Townends' customer service and excellence is all about. And it is no wonder ...
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Comment on agent fees
Good
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Feb 22,2017
Minithumbup
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Feb 22,2017
0 people found
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I recently started a property search looking to rent a place close to my work and family and was quickly shown a selection of amazing properties that all fitted and met my criteria, Daniella at Townsend's quickly found my perfect location and property I had in mind. Daniella Rodrigues at Townends in Egham is fantastic, very professional, proactive and always kept us informed in a timely manner, a great asset to Townsend's Egham for sure!! 😁...
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Feb 21,2017
Minithumbup
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Feb 21,2017
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Our purchase was to say the least not the most straightforward due to problems with our sale. We took 7 months to finally get there. Mark stayed with us every step of the way, kept positive and somehow kept our vendorhappy....
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Comment on agent fees
Not applicable for this branch as only buying
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Feb 21,2017
Minithumbup
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Feb 21,2017
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Townends Northfields, especially Louis Byrne and Robert McPeake, were very helpful at enabling us to rent our first flat. We had initially enquired about another property, but were told it had already been let. They provided an alternative to suit our budget and needs and hit the nail on the head. The property was by far the best of any we had viewings at. The process from offer to moving in was very smooth with great communication the whole way through, resolving any issues that occurred prompt...
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Feb 20,2017
Minithumbup
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Feb 20,2017
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Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Comment on agent fees
Good
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Feb 18,2017
Minithumbup
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Feb 18,2017
0 people found
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Townends were fantastic in moving my purchase forward quickly and were always there to answer my queries quickly and professionally. We were able to complete within 6 weeks of making an offer. I would definitely recommend the Guildford office....
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Comment on agent fees
I was the purchaser
Was this helpful? Yes
Feb 18,2017
Minithumbdown
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Feb 18,2017
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Failed to answer 5 emails or return calls .Did not arrange viewing of my rental property as discussed .Appalling service and dishonest in his intentions...
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Feb 15,2017
Minithumbup
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Feb 15,2017
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Robert was persistent and managed to secure a corporate tenant for us at a good rate despite facing challenging relocation agent demands....
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Comment on agent fees
Fair
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Feb 15,2017
Minithumbup
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Feb 15,2017
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The staff and their colleagues arranging lettings always take care to find good tenants and manage the process very well....
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Comment on agent fees
Very competitive and reasonable
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Feb 14,2017
Minithumbup
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Feb 14,2017
0 people found
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Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it. Despite this, Kathleen did everything she could and has always been on our side from day 1. Incredible service. Will definitely come back to her in the first place. with the help of Kathleen and my lovely girlfriend. We couldn't be happier....
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Comment on agent fees
High but negotiable
Was this helpful? Yes
Feb 13,2017
Minithumbup
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Feb 13,2017
1 people found
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Daniel helped us buy our first home, he was polite and very helpfull we have dealt with quite a few agents in the woiking area and Daniel seems like one of the best...
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Comment on agent fees
nonr
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Feb 09,2017
Minithumbup
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Feb 09,2017
0 people found
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Great at dealing with people, capable of solving problems, understands customer's concerns. Would definitely recommend to other prospective tenants....
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Feb 08,2017
Minithumbup
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Feb 08,2017
0 people found
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Overall a very positive experience, seamless, fast and easy process. I can recommend Townsends to any future tenants in the UK....
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Feb 06,2017
Minithumbup
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Feb 06,2017
0 people found
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Dealt with both Clint and Adeel and both were very professional and kept me in the loop with regular updates. The flat took a little longer than expected to rent but due to the Christmas break it wasn't surprising, however I was confident they would find me a good tenant which they did. I would recommend using Townsends in South Norwood....
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Comment on agent fees
good
Was this helpful? Yes
Feb 03,2017
Minithumbup
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Feb 03,2017
0 people found
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Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
Was this helpful? Yes
Feb 02,2017
Minithumbup
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Feb 02,2017
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I have recently received great customer service from this branch of Townends specially Louis Byrne who followed my process of moving in regularly....
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Feb 01,2017
Minithumbup
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Feb 01,2017
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Clint, has been very helpful and supportive through the process. Being able to contact him via WhatsApp really helped as I am not always able to take calls and it meant we could talk outside of regular work hours. Friendly, professional and kept us in the loop throughout....
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Comment on agent fees
Good
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Jan 31,2017
Minithumbup
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Jan 31,2017
0 people found
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Amie was fantastic in helping us move she's been so easy to talk to and really helpful. She made us feel at ease after a bad experience and is very good at her job. Thank you!! Katie also helped us along when Amie was not around and also want to say thank you! Lovely people, branch and easy process....
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Comment on agent fees
Fees were quite expensive.
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Jan 30,2017
Minithumbup
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Jan 30,2017
0 people found
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Mark and the team and Townends in Englfield Green provided a first class service with excellent communication and updates throughout the transaction, I would highly recommend this team in buying/selling property....
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Comment on agent fees
Very competitive for the service provided
Was this helpful? Yes
Jan 26,2017
Minithumbup
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Jan 26,2017
0 people found
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During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In doing so, my partner are now able to afford the perfect property. Along the way, we ran into a small issue with our references which was quickly resolved with the thanks to Kathleen and Holly @ Let Alliance. Prior to this, Sam origionally cond...
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Comment on agent fees
High but negotiable
Was this helpful? Yes
Jan 26,2017
Minithumbup
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Jan 26,2017
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Very quick and efficient; viewed potential let at short notice after work and then when offer was phoned through it as dealt with and submitted within 30 mins, which meant that ours was the first received by the landlords and subsequently accepted. Aaron has also been very accomodating with questions and additional viewings after the offer was accepted. Overall Aaron and the branch in general have been excellent....
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Comment on agent fees
Good, the standard quote seemed high but this was adjusted to a lower rate before we had a chance to even question it
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Jan 26,2017
Minithumbup
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Jan 26,2017
0 people found
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Selling my house and buying a new one with Townends was an almost stress free experience which I have been told is very rare. I can only say that nothing was too much trouble for them and if I was selling or buying again, I will without a doubt, be using Townends. Once again Townends thank you very much and my wife and I appreciate what you have done for us....
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Comment on agent fees
Can you pay too much for excellent service.
Was this helpful? Yes
Jan 24,2017
Minithumbup
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Jan 24,2017
0 people found
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Katie and Amie have made this entire ordeal extremely hassle free and smooth with their excellent advice and proactive, prompt and professional work manner. It wasn't the easiest task to start finding a new home straight after the festive period and with a tight deadline. Looking at some heartbreaking properties also had my hopes quite down. Amie turned the entire situation around with her comfortable approach in showing us around various properties, answering our many questions and being ver...
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Comment on agent fees
Steeper than some but you get what your paying for. The staff are always one step ahead and prepared. Excellent team and worth every penny.
Was this helpful? Yes
Jan 20,2017
Minithumbup
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Jan 20,2017
0 people found
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I instructed Robert at the end of last year, and his team worked hard and fast to find me suitable tenants. I have worked with him before and have appreciated his straight-talking advice. He doesn't lure you in with false promises. He understands the market and advises you accordingly. I would unquestionably instruct Robert again....
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Comment on agent fees
The fees were competitive.
Was this helpful? Yes
Jan 18,2017
Minithumbup
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Jan 18,2017
0 people found
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Ben undertook the photographs and marketing of our property. He promoted the property well and dealt with buyers professionally. Ben was also really good at managing purchasers who had unrealistic expectations of post Brexit properties....
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Comment on agent fees
No comment
Was this helpful? Yes
Jan 17,2017
Minithumbup
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Jan 17,2017
0 people found
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Hi my name is Mr Bhinder landlord of 4 west lodge tw15 1rs I wound like mention how impressed i was with the member of staff at towndends who sorted out my new contract.. Amie Squares and Katie d-imperio are both very good at there jobs Highly professional and great manners and very helpful. I was very impressed and glad to work with them in finding my new tenant. thank you townends all the best to all for 2017 Mr V Bhinder...
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Comment on agent fees
good
Was this helpful? Yes
Jan 16,2017
Minithumbup
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Jan 16,2017
0 people found
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Mohamed was great, showing us a wide variety of properties. Afterwards we struggled a bit to decide which type of property we most wanted, but as soon as we'd decided, placing an offer and getting the paperwork sorted with Robert was a breeze....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
691 20 920 78 472 13 379 7 96 26

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:28 PM 08/06/2016 by allAgents

Awards won by Townends

Individual Branch Awards

Aldershot, GU11 1JX

Egham, TW20 9EJ

Englefield Green, TW20 0BY

Guildford, GU1 3JT

Staines, TW18 4AH

Sunbury-on-Thames, TW16 6SB

Twickenham, TW1 3SX

Whitton, TW2 6HT

Croydon, CR0 1QF

London, SE25 6EZ

London, SW15 1RT

London, SW16 1EQ

London, W13 9SB

London, W14 0HJ

London, W4 5TT

London, W5 2NP

Mitcham, CR4 2JD

Thornton Heath, CR7 8RY

London, SW18 4ES

Woking, GU21 6ET

London, SW19 6NW

Firm rankings



Aldershot
130 Victoria Road, Aldershot GU11 1JX
(98)
Brook Green
240 Blythe Road, London W14 0HJ
(60)
Chiswick
440 Chiswick High Road, London W4 5TT
(159)
show all branches (21)
Croydon
83-85 High Street, Croydon CR0 1QF
(260)
Ealing
41 The Broadway, London W5 2NP
(144)
Earlsfield
364 Garratt Lane, London SW18 4ES
(65)
Egham
179 High Street, Egham TW20 9EJ
(160)
Englefield Green
19 St Judes Road, Englefield Green TW20 0BY
(90)
Guildford
3-5 Epsom Road, Guildford GU1 3JT
(234)
Mitcham
201 London Road, Mitcham CR4 2JD
(39)
Northfields
140 - 142 Northfields Avenue, London W13 9SB
(164)
Putney
167 Putney High Street, London SW15 1RT
(135)
South Norwood
11 High Street, London SE25 6EZ
(122)
Southfields
255 - 257 Wimbledon Park Road, London SW19 6NW
(37)
Staines
142-144 High Street, Staines TW18 4AH
(105)
Streatham
5-7 Streatleigh Parade, Streatham High Road, London SW16 1EQ
(83)
Sunbury on Thames
15a Station Road, Sunbury-on-Thames TW16 6SB
(283)
Thornton Heath
95 High Street, Thornton Heath CR7 8RY
(35)
Twickenham
25 London Road, Twickenham TW1 3SX
(154)
Whitton
127-129 Percy Road, Whitton TW2 6HT
(54)
Woking
4 Commercial Way, Woking GU21 6ET
(140)

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