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Touchstone CPS Ltd



Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 193 27 0 0 0 0 16 2

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of

“Great agent, terrible lettings process...”

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Aug 31,2018
Minithumbup
By: 'Ella'
Aug 31,2018
0 people found
this helpful
Jade couldn't have been more instrumental in sorting out the problems I had with the flat. There were multiple issues which should have been resolved before I moved in, however it's taken 2 months for most of them to be addressed and I am continuing to ...
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Was this helpful? Yes
By: Penny Graham
Sep 06, 2018
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Hi Ella Firstly, many thanks for taking the time to review our service – your feedback is very important to us. Thank you for your positive review of my colleague, Jade, who will be your property manager going forward. We are extremely sorry that on this occasion some of our services fell below the standard that you should expect as a customer. However, in light of your feedback, we are reviewing our processes to ensure that all customers receive a positive experience at move-in. I ...

“Service could be better especially communication which fell short at ......”

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Jun 25,2017
Minithumbup
By: 'AgathaPapi'
Jun 25,2017
0 people found
this helpful
Service could be better especially communication which fell short at times. It took almost a couple of months of chasing before moving in and again lack of communication in terms of what the hold up was which was a real pain. Eventually moved in and ...
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Comment on agent fees
No fee
Was this helpful? Yes
By: Penny Graham
Jun 30, 2017
View all comments (1)
Hi Agatha. Thank you for taking the time to review our service, its much appreciated. I am sorry to read that our service didnt meet your expectations on this occasion. Please could you contact the London office direct via infolondon@touchstonecps.com with further details so that they can investigate further as to where improvements in our communication can be made for you. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

“I've been happy with the service from touchstone for the ......”

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May 29,2017
Minithumbup
By: 'MJP'
May 29,2017
0 people found
this helpful
I've been happy with the service from touchstone for the most part. Shirley is really helpful, she always gets back to me and makes every endeavour to sort out an issue as it arises as fast as possible. The only negative I would raise is ...
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Comment on agent fees
As mentioned above the fees have gone up £50 per year, I don't want to move from this flat but if the rent continues to rise at this rate I will be forced to look for a similar property at a cheaper rate. I know that other two bedroom flats in this block have been advertised at a cheaper rate, why should you get penalised for being a good tenant and living here longer?
Was this helpful? Yes
By: Penny Graham
Jun 06, 2017
View all comments (1)
Hi. Many thanks for taking the time to review our service and for your positive feedback for my colleague, Shirley Driver, it's much appreciated. Regarding the issues you have reported, please could you email me on penny.graham@touchstonecps.com and confirm which block you live in and I will raise your concerns with the team. Alternatively, please feel free contact Shirley Driver direct and we can look into this for you. Kind regards Penny Graham, Touchstone CPS Ltd ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 8:36 AM 04/06/2018 by Penny Graham

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