Touchstone CPS Ltd
4.4/5, 292 reviews
85% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 228 42 0 0 0 0 18 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“No one cares about anything... All you care a......”

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May 22,2020
Minithumbdown
By: 'Anna Piotrowska'
May 22,2020
0 people found
this helpful
No one cares about anything... All you care about is money. Very disappointing and humiliating service which takes advantage of those who simply have to rent! If you don't like it you can move out- that's what I have been advised!...
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By: Natalie James
May 22, 2020
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Hi Anna, Thank you for your time on the telephone today. As discussed I will be looking into the matter we discussed and will update you further. Kindest regards Natalie James Touchstone Resi ...

“So upset because of service...”

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Apr 01,2020
Minithumbdown
By: 'Katalin Koszjak'
Apr 01,2020
0 people found
this helpful
The meeting was in early March. We agreed for an apartment that we will live there from the 1st of April and for three weeks they could not give us an answer. In connection with the current situation in the country, they generally wrote to ...
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Was this helpful? Yes
By: Touchstone_insider
Apr 14, 2020
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Please don’t pay their fees for a background check, it’s a con. They never conduct background checks but pocket the cash. Also true of inventory fees, check out fees and cleaning fees. I have never known a more chaotic company. ...

“Horrible experience from start to finish. Onl......”

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Mar 29,2020
Minithumbdown
By: 'Monika'
Mar 29,2020
2 people found
this helpful
Horrible experience from start to finish. Only thing making up for their service it is that the flat is great and in a great location, but I wouldn’t have gone for it if I knew what to expect from touchstone. Rude, so hard to ...
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Was this helpful? Yes
By: Natalie James
Mar 30, 2020
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Hi Monika I am sorry to see that you have encountered a number of issues around communication, had to wait for works to be carried out and have had uncertainty over charges as you've moved out. I would like to investigate each issue that you’ve raised in further detail, and ask if you could kindly email us at: feedback@touchstoneresi.co.uk confirming the address of the property that you have just vacated. I look forward to hearing from you. Thank you. Kind regards Natalie James To ...

“Very easy process...”

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Mar 24,2020
Minithumbup
By: 'Karis'
Mar 24,2020
0 people found
this helpful
Very easy process, quick, simple and kept informed throughout. East form to fill out and Julie kept me upto date with everything....
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By: Natalie James
Mar 25, 2020
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Hi Karis, Thank you for taking the time to provide such positive feedback for the service you received from my colleague Julie Bruce. It's great to hear that the process was quick and simple and that you were kept well communicated throughout. Thanks again. Best wishes and good health in your new home. Kind regards Natalie James Touchstone ...

“Extremely helpful, informative, been informed......”

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Mar 18,2020
Minithumbup
By: 'MK'
Mar 18,2020
0 people found
this helpful
Extremely helpful, informative, been informed at all times. Definitely recommend. Been a pleasure to work with Julie. Thank you for making the whole process easy for us. Extremely grateful...
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Was this helpful? Yes
By: Penny Graham
Mar 24, 2020
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Thank you for your 5* rating and also your great review of the service that you have received from my colleague in the Edinburgh office, Julie Bruce. I'm delighted to see that you found Julie easy to work with and that this made the moving process easier for you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Really great company. Got back to us quickly ......”

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Mar 03,2020
Minithumbup
By: 'Megan McCubbin'
Mar 03,2020
0 people found
this helpful
Really great company. Got back to us quickly and we got what we wanted. We are extremely happy with the outcome and it overall went very quick for us....
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By: Penny Graham
Mar 10, 2020
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Hi Megan Thank you for reviewing the service that you received recently from my colleagues in the Edinburgh office, it's much appreciated. I'm delighted to see that everything went smoothly for you. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Had a viewing at a couple of times with Julie......”

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Feb 27,2020
Minithumbup
By: 'Kerr allan'
Feb 27,2020
0 people found
this helpful
Had a viewing at a couple of times with Julie in Edinburgh. This was the first time I had viewed a property and I was made to feel at ease straight away. She was welcoming and took tome to learn about me and my other ...
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Was this helpful? Yes
By: Penny Graham
Feb 28, 2020
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Hi Kerr Thank you for taking the time to provide such a glowing review of the service you received recently from my colleague, Julie Bruce. You're right, Julie is a credit to Touchstone but it's great to receive such positive feedback from our customers, and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Nightmare...”

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Feb 24,2020
Minithumbdown
By: 'Sehrish Javed'
Feb 24,2020
2 people found
this helpful
We have been dealing with * who was very nice when she wanted us to sign the tenancy agreement. The day we gave our notice to leave the property, it has been a nightmare. Even though we are entitled to full deposit, we still haven't received ...
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Was this helpful? Yes
By: Penny Graham
Feb 25, 2020
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Hi Sehrish I am sorry to see that you have encountered a delay with the return of your deposit following your vacating the property. In order to investigate further for you, please could I ask that you email us: feedback@touchstoneresi.co.uk confirming the address of the property that you have just vacated. I look forward to hearing from you. Thank you. Kind regards Penny Graham Touchstone ...

“I had a fantastic experience with touchstone.......”

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Feb 20,2020
Minithumbup
By: 'Jessica Ross'
Feb 20,2020
0 people found
this helpful
I had a fantastic experience with touchstone. Julie was brilliant and helped me so much! Thank you for everything you have done and for the fab timescale!...
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By: Penny Graham
Feb 28, 2020
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Hi Jessica Thank you for taking the time to leave such a wonderful review about the service you received recently from my colleague, Julie Bruce. It's great to receive such positive feedback and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“They gave been very good I'm the offer of my ......”

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Feb 12,2020
Minithumbup
By: 'Sarah macgMacgregor'
Feb 12,2020
0 people found
this helpful
They gave been very good I'm the offer of my new flat I'm so happy Julie was really lovely and helpful they are understanding and fair...
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By: Penny Graham
Feb 21, 2020
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Hi Sarah Thank you for reviewing the service that you received recently from my colleague, Julie Bruce. It's always great to see our colleagues' good work acknowledged by our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was really friendly and professional wh......”

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Feb 11,2020
Minithumbup
By: 'Georgia hogan'
Feb 11,2020
0 people found
this helpful
Julie was really friendly and professional when viewing the property, answered all our questions and the process was very quick. We can’t wait to move in to our property....
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By: Penny Graham
Feb 21, 2020
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Hi Georgia Thank you for taking the time to rate our service and provide such a glowing commendation of my colleague, Julie Bruce, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Amazing flat, amazing price and amazing commu......”

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Feb 10,2020
Minithumbup
By: 'Andy Reid'
Feb 10,2020
0 people found
this helpful
Amazing flat, amazing price and amazing communication. So easy to deal with. I Can not wait to move in now....
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By: Penny Graham
Feb 11, 2020
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Hi Andy Thank you for your 5-star rating and great review, it's much appreciated. I hope that all goes well with the move. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“An absolute nightmare. When we moved in the f......”

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Feb 08,2020
Minithumbdown
By: 'Matt Stallworthy'
Feb 08,2020
1 people found
this helpful
An absolute nightmare. When we moved in the flat was dirty, oven broken, and water leaking from the flat above. But we're still expected to pay for a professional clean before we leave! Approximately once a month a fire alarm will go off which can ...
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Was this helpful? Yes
By: Penny Graham
Feb 11, 2020
View all comments (1)
Hi Matt I am sorry that you have experienced some difficulties vacating your property. Please could I ask that you email us direct using: feedback@touchstoneresi.co.uk with details of your property and the issues you are encountering and we will look into this matter for you. Kind regards Penny Graham Touchstone ...

“Arrogant and contemptible staff...”

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Feb 02,2020
Minithumbdown
By: 'Andrew A'
Feb 02,2020
0 people found
this helpful
Paid £650/wk for a one bedroom that was provided in an unclean state at move-in date. I dealt with Mr Matthew Achilles and Mr Matthew Johnston who both had the arrogance to attempt to make it my problem to resolve. Stay away from these people....
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By: Penny Graham
Feb 04, 2020
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Hi Andrew I am sorry that upon move-in you found the cleanliness of your new home was below our usual standard. Since writing your review, I understand that you have again corresponded with our Matt Johnstone and that further cleaning has been carrried out. With this matter behind us, I hope that you are now able to settle in and start enjoying your new home. Kind regards Penny Graham Touchstone ...

“Julie was excellent, communication was great....”

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Jan 31,2020
Minithumbup
By: 'Eilidh'
Jan 31,2020
0 people found
this helpful
Julie was excellent, communication was great. I viewed two flats with her and she was very helpful and knew all the answers to my questions....
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By: Penny Graham
Feb 04, 2020
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Hi Eilidh Thank you for your review of the service that you received recently from my colleague, Julie Bruce. It's always great to receive such positive feedback from our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was amazing can not thank her enough fo......”

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Jan 31,2020
Minithumbup
By: 'Suzanne Wilson'
Jan 31,2020
0 people found
this helpful
Julie was amazing can not thank her enough for her help on property viewings she went above and beyond. Would use again and pass on to friends and family....
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Was this helpful? Yes
By: Penny Graham
Feb 04, 2020
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Hi Suzanne Thank you for taking the time to review the service that you received recently from my colleague, Julie Bruce, in our Edinburgh office, it's much appreciated. It's always great to read that our customers are happy to recommend our services to friends and family, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Complete satisfaction.....”

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Jan 27,2020
Minithumbup
By: 'Richard Gates'
Jan 27,2020
0 people found
this helpful
We had our hearts set on this flat and Shonah Wright went above and beyond to make it happen for us. We couldn't ask for anything else. Thank you so much Shonah...
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By: Penny Graham
Jan 27, 2020
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Hi Richard Thank you for your wonderful review of the service provided recently by my colleague, Shonah Wright. It's much appreciated. From personal experience, I know Shonah to be both efficient and most definitely customer focussed. Best wishes in your new home. Kind regards Penny Graham ...

“I am absolutely delighted to get this flat. T......”

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Jan 16,2020
Minithumbup
By: 'daniel stewart'
Jan 16,2020
0 people found
this helpful
I am absolutely delighted to get this flat. The lady that showed me around was very professional and knew her stuff. I can't wait to move in...
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By: Penny Graham
Jan 24, 2020
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Hi Daniel Thank you for your 5-star review and feedback, it's really appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Caroline Evans is the best. We worked with C......”

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Jan 08,2020
Minithumbup
By: 'Punita Sharma'
Jan 08,2020
0 people found
this helpful
Caroline Evans is the best. We worked with Caroline Evans and she was the best. Extremely professional, polite, understanding and helpful. She was very efficient as she helped us get into the property we had liked ensuring all necessary documentation was submitted in a timely ...
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Was this helpful? Yes
By: Penny Graham
Jan 24, 2020
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Hi Punita Wow! Thank you so much for your glowing commendation of my colleague, Caroline Evans, and the service that she has provided to you recently. Having worked with Caroline for several years, I know her to be conscientious and professional but also approachable and helpful. Thanks again for your review, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Service was first rate from start to finish a......”

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Dec 13,2019
Minithumbup
By: 'David Alan Waterston'
Dec 13,2019
0 people found
this helpful
Service was first rate from start to finish all in all I would not hesitate to apply again for housing if the need required....
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By: Penny Graham
Dec 20, 2019
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Hi David Thank you so much for taking the time to review the service that you received recently from my colleagues in our Edinburgh office, it's very much appreciated. I am delighted that, if needed, you would use our services again. Says it all, really. Thank you. Happy holidays. Kind regards Penny Graham Touchstone ...

“Have bought and sold many properties over the......”

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Nov 27,2019
Minithumbup
Dean
Cat
By: 'S A Robinson'
Nov 27,2019
0 people found
this helpful
Have bought and sold many properties over the years, but have never rented a property before. Were terrified of the 'leap into the unknown' , but the staff at Touchstone reassured us and made it as easy as it could possibly have been. Our grateful thanks ...
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Was this helpful? Yes
By: Penny Graham
Dec 03, 2019
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Thank you for taking the time to review the service that you received recently from my colleagues, Dean & Cat. Both are very customer orientated and friendly, so I am delighted to see their work appreciated by our customers. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Very helpful staff members!...”

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Nov 27,2019
Minithumbup
By: 'Anton Courtney'
Nov 27,2019
0 people found
this helpful
Really helpful responsive staff! Helped me in no time at all, would recommend touchstone to everyone. 5/5 great customer service....
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By: Penny Graham
Dec 03, 2019
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Thank you for your glowing commendation of the service that you received recently from our team in Edinburgh, it's much appreciated. It's always very pleasing to see my colleagues recognised for their work, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I've been renting with Touchstone for a year ......”

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Nov 22,2019
Minithumbup
By: 'Daniela'
Nov 22,2019
1 people found
this helpful
I've been renting with Touchstone for a year now and I cannot rate it high enough. My first experience was with Julie Bruce; a kind, helpful and caring agent who couldn't possibly do more to make a stressful situation as easy on me as possible. ...
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By: Penny Graham
Dec 03, 2019
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Thank you so much for your wonderful commendation of our team in Edinburgh, especially Julie & Rebecca. Both work really hard to ensure that all transactions are as smoothly as possible, so it's great to see this appreciated. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Clear process, well explained, and with quick......”

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Nov 18,2019
Minithumbup
By: 'John Beshir'
Nov 18,2019
0 people found
this helpful
Clear process, well explained, and with quick response to followup questions, progressing quickly from viewing to application to offer. Much quicker to respond to viewing booking than other agencies I've worked with!...
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By: Penny Graham
Nov 22, 2019
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Hi John Thank you for taking the time to review the service that you received from our team in the Edinburgh Office during your recent move. I am so pleased that you found the service quick and clear. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“We were shown around two properties by Julie ......”

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Nov 18,2019
Minithumbup
By: 'Jenna Cowan'
Nov 18,2019
0 people found
this helpful
We were shown around two properties by Julie who made sure we were aware of all necessary details and we had a quick turn around from viewing to application and response which I really appreciated. Julie was friendly and informative. Thank you!...
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Was this helpful? Yes
By: Penny Graham
Nov 22, 2019
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Hi Jenna I am delighted to see that your experience of the service provided by our team in the Edinbugh Office was a positive one. I will happily feed back your comments to Julie. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Yes Julie Bruce was brilliant and patient. Sh......”

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Nov 14,2019
Minithumbup
By: 'Steve fleming'
Nov 14,2019
1 people found
this helpful
Yes Julie Bruce was brilliant and patient. Showed me some great properties. Looking on renting one off them. She was professional too...
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By: Penny Graham
Nov 22, 2019
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Hi Steve Thank you for your wonderful review of the service that you received recently from my colleague Julie Bruce whilst viewing a selection of our properties, it's much appreciated. Hopefully, we can tie up a property for you soon. Kind regards Penny Graham Touchstone ...

“We would like to thank Julie for the outstand......”

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Nov 13,2019
Minithumbup
By: 'Cassandra Salazar'
Nov 13,2019
1 people found
this helpful
We would like to thank Julie for the outstanding service she provided my partner and I. After seeing her at 2 flat viewings, she took it upon herself to ask what we were looking for as we are an expecting couple and some flats more suitable ...
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By: Penny Graham
Nov 22, 2019
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Hi Cassandra Thank you for your glowing commendation of my colleague Julie Bruce during your recent search for a new family home. Julie consistently provides a great service to our customers, so your wonderful comments, whilst most welcome, do not surprise me. Wishing you all the best at this exciting time! Kind regards Penny Graham Touchstone ...

“Our contact person was Jade. She has been so ......”

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Nov 11,2019
Minithumbup
By: 'J'
Nov 11,2019
0 people found
this helpful
Our contact person was Jade. She has been so supportive, knowledgeable and a 'God's Send' in my son getting his first 'home' My son works 12 hour shifts and by agreement from James, I was the port of contact, whilst he could get some sleep and ...
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Was this helpful? Yes
By: Penny Graham
Nov 12, 2019
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Thank you so much providing such a glowing commendation of my colleague Jade, following your son's recent move. I am delighted, but not surprised, to see that you found Jade supportive and understanding during a traditionally busy time. Thanks again for taking the time to provide a review, it's much appreciated. Kind regards Penny Graham Touchstone ...

“Holly was such a great help and always respon......”

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Oct 31,2019
Minithumbup
By: 'Lauren Healey'
Oct 31,2019
0 people found
this helpful
Holly was such a great help and always responded very quickly It took 3 days between viewing and being accepted for a property Very professional and thank you for all the help...
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By: Penny Graham
Nov 01, 2019
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Hi Lauren Thank you so much for taking the time to provide your wonderfrul review regarding my colleauge Holly following your recent move. It is always very pleasing to see my colleagues' work recognised by our customers, so again I thank you. Best wishes for your new home. Kind regards Penny Graham Touchstone ...

“Our whole experience with your agency has bee......”

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Oct 29,2019
Minithumbup
Dean
By: 'Jacqueline denise Snooks'
Oct 29,2019
0 people found
this helpful
Our whole experience with your agency has been efficient throughout.We are grateful for the help and advice you gave us and for a smooth transaction enabling us to move promptly. Both Dean and Cat provide a service equal to none....
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By: Penny Graham
Nov 01, 2019
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Hi Jacqueline Thank you for taking the time to provide a review of your recent experience with our Retirement Rentals team. I am especially pleased to see that you have highlighted both Dean & Cat for praise, as they work hard to provide a smooth tranisition for our customers. So, thanks again and best wishs for your new home. Kind regards Penny Graham Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstonecps.com/complaints-procedure
Last updated at 10:28 AM 11/02/2020 by Penny Graham

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