Disgusted with how Parks manages situations and with the high level of dishonesty in letting a flat under the guise 'Newly Refurbished' when in fact the refurbishment masked a host of structural issues.
-Before signing the contract we were told that we are LUCKY because Parks MANAGES the property. (Ironic)
-Did nothing about a moldy and damp flat due to structural issues
- Left my family including a baby without heating for weeks.
- Failed to investigate complaints in a timely matter.
- Went w
I have had many dealings with this letting agent, but mainly with this branch.
The staff are rude, incompetent and very inexperienced - unless you are constantly calling, emailing and visiting, nothing will get done.
Even if a house is advertised as 'ready to move in now', the staff are in no rush to progress the signing up of the tenancy agreement. In my case it took almost a month to get them to arrange picking up a key, as their 'lettings manager' is hardly in and is not accountable for any
We have submitted a 69 page complaint about Horizon to the Property Redress Scheme. The specific property is owned by Victoria Al-Khafaji who is also the owner of Horizon. Where do we begin? There was open wiring in the property which, when a professional electrician was called, led to him being electrocuted, not once but twice.... with the mains switched off The ground floor front facing bedroom had no security for the first 4 1/2 months of the tenancy so we couldn't leave valuable equipment in
the worst experience of my life we were selling my mothers house. Hardly any contact and never a phonecall, any contact had was by text message..when I decided to back out and go with a proper estate agency I requested my keys back..they were posted through the porch door of the property with a key fob put on by them with the address clearly visible. When I rang up to complain about this lack of security, I was informed by Miss Fuller that she had posted my keys that morning, so to my horror it
I have recently had the pleasure of using Oliver James to sell a property and set up another as a let. The service from start to finish has been impeccable, I couldn't have asked for more. Both Oliver and James are consistently courteous, reliable and professional, nothing has been too much for either of them, and they have gone out of their way to make the process as smooth as possible. From our first meeting I felt completely confident in their abilities, and as an added bonus they are both fr
There's a lot of discussion at the moment about letting agents fees being too high. The last budget proposed legislation to counter what some letting agents charge for what amounts to a bit of photocopying. Langford russell earned every single penny of my tenancy fee.
I am a 'problem' tenant. I'm in good full time employment, I have never missed a payment of rent, but I have had bad credit in the past. I saw a lovely property with LR and had to move quickly to secure a deal with a rent reduct
The worst estate agents I have ever had to deal with, and couldn't be happier to finally escape.
Never in my life have I had to deal with a bunch of people so incapable of communicating with one another – the customer service was beyond shocking and I spent most of my time doing their job for them (to the point that I actually got more offers for the flat than they did...)
It really felt like they had no idea what day of the week it was, let alone how to deal with customers – every single
