I called up in order to view a property GBP had advertised to rent on Rightmove. It was Thursday and I was given an appointment for 9.30am on the Saturday with Jill. I called up at 4pm on Friday to confirm the appointment as I'd heard nothing. I spoke to Ang who told me she wasn't able to ring the tenant as she is nothing to do with lettings and Jill was not there. She told me somebody will call me in the morning to confirm. Given the appointment was for 9.30am and Saturday is my only day o
I hope people think very carefully about using HAART Estate agents. They are one of the most DECEIVING agents I've ever dealt with. A word of warning to anyone thinking about using them.
Here is my story if anyone is interested:
To begin with I was interested in a house they advertised. I made an offer and they asked me how I will pay for the property. I said I will sell my apartment to fund the new purchase. The agent then phoned me and said they can get the owner to accept your offer if i se
Poor Service :
As a Landlord of Northwood, I am continually disappointed with the poor level of customer service and the lack of continuity afforded by the fully managed scheme, for which I pay a very high price for - approximately 26% of the rent. The scheme is very poor value for money. - For example, during the previous check-out of my property, the only qualified employee capable of carrying out the task, only listed two issues, when there were eleven. - While I was promised these issue
Sadly despite the ongoing issues detailed in my review back in Nov 2015 (see below), there has not been any real progress made by the Choices Customer Services Department.
A formal complaint was lodged 22 working days ago to one of the Senior Directors of the said department, and even though their own Complaints policy states a formal response within 15 working days...still nothing.
When you most need Choices you are sorely let down both professionally and financially. Some serious probl
In brief - rented a property from this office for 2.5 years and received terrible service at both ends of the rental period (i.e. whenever I had to interact with Daniel Cobb staff).
It started in the run-up to us making an offer on the property as the agent was calling me every hour to chase me on offer details/changes. Despite saying several times that during the day if I do not pick up the phone it is because I am busy with work and would call back at the first opportunity. Once our offer h
I have just finished my 18 month tenancy with Sequence Property/Brown and Merry.
As much as there was many things from the word go until the very, very end of our tenancy that did not go smoothly or seem very professional, there was always one lady at the back office who never found it too much trouble to look after both my flatmate and I, no matter what!
In the very beginning, she liased with us speedily and informatively about quirks to the property, things we had access to, keys, items
I have dealt with Square Quarters over the last 18 months as a buyer, seller and landlord (letting). I generally don't like estate agents as a rule, particularly London agents. I tried and failed not to like Square Quarters however. They are probably the only agents having dealt with that I could label as fair and honest. When I was selling and renting they told me if was looking for too much money - while all other agents tend to do the opposite, driving up prices artifically for everyone. As a
« What a shitty customer care »
To repair a leak of water in the flat where I'm living, Sterling De Vere agency had to do some repairs in our communal bathroom. Our bathroom has been out of service for a whole week because of the repairs. the agency didn't propose any solution to us , we had to struggle by ourselves to shower once a day and go to work normally during this week. They had no solution for us and the want us to pay a full rent for a service we have not been able to use entir
I have not reviewed staff separately because they are all brilliant. If anyone mentions they are going to let property, me and my husband recommend our agents at Doncaster Northwoods, and we tell all our acquaintances how good they are. I get top class service, as a landlady, in every respect. If I need a property repair, their team organise it, and I get a well executed job at a reasonable price. If I am thinking about a renovation, or a new property, they advise me and give me quotes on the co
