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Top 10 reviews of the week

Week 45 (07th - 13th November 2016) - view other weeks


1

Review by ZS on 9th November 2016
Diamond Properties, 116 Brudenell Road, Hyde Park, Leeds
Would you use this agent again? No

Hi
I am here to give my honest review about this agent here. I have ended my tenancy agreement end of August 2016. And the staff that have been helpful to me since the first day did mention to me that it will take up to three weeks for the return of my one month deposit to be deposited back into my account. I keep on waiting from the third week onwards and the reason they gave was they are chasing the cleaner because they have not gotten the invoice yet. I mean it took them so long to chase?? T

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2

Review by Miss on 11th November 2016
Dacre Son & Hartley, 77 Bingley Road, Shipley
Would you use this agent again? Yes

I contacted the Saltaire branch of Dacre Son & Hartley in January 2016 asking them to do a valuation of my property. The branch manager at the time came and did the valuation, took photos and suggested an asking price. After getting quotes from other agents I decided to proceed with Dacres. The property was then put on the market mid January for an asking price of £130,000.00. From then until the end of June 2016 I only heard from Dacres once with a marketing email about the number of times

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3

Review by Jacko on 11th November 2016
Wards, 18A High Street, Deal
Would you use this agent again? No

I was initially pleased that Ward and partners were the sol agent for the property that we wanted to purchase. So we met up with the financial advisor initially he seemed ok a bit scatty but reason to worry. I was keen to get things moving and I thought that if I accepted their legal agents Martin Tolhurst (AVOID) and the life/Mortgage insurance Legal and General. (AVOID)
So first to make contact was Tolhurst solicitors an absolute nightmare to deal with email and after email then they wanted

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4

Review by Guest on 10th November 2016
Platinum Property Agents, 253 Worcester Road, Malvern
Would you use this agent again? No

Even one star is too good for this company!! I was lived in on of their properties for 8 months there were in conjuction with another company called Crystalight limited everything seemed fine for the first few months then in the October my water supply was started being cut of by the owners of the shop downstairs I'd be left without water for 12 to 15 hours a day!! I found out that platinum owned the shop downstairs aswell and that they were having to pay for my water also as there was never a

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5

Review by NEC1985 on 14th November 2016
Dexters, 55 Clapham High Street, London
Would you use this agent again? No

Worst service ever: lessons learned from renting with Dexters

Lesson 1: Verbal assurances on the phone do not mean anything – get everything in writing.
There was a high degree of misinformation regarding what the flat would have installed and what it would not. We learned that the verbal assurances from the agent that the flat would contain Wi-Fi installed to be false and that they subsequently back tracked on this point. Of course this was not a deal-breaker, but we had to organise Wi-Fi l

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6

Review by Amy on 9th November 2016
Bairstow Eves, 31-33 Friar Lane, Nottingham
Would you use this agent again? No

Issues we had before we even moved in:

-They asked that me and my flatmate provide garuntors, 3 different staff members emailed us on this matter with conflicting information

-Drip fed us information about which forms we had to fill out then threatened to not let us move in on our desired dateIssues we have had before we even moved in:

-They asked that me and my flatmate provide garuntors, 3 different staff members emailed us on this matter with conflicting information

-Drip fed us informa

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7

Review by Calum on 8th November 2016
Roseworth Student Lettings, 26 St Marys Place, Newcastle upon Tyne
Would you use this agent again? No

**EDIT**
Since writing this review a week ago Roseworth have cleaned the courtyard and windows, and also sent a guy round to fix the boiler. My flatmate has also said that they've been good in resolving his issues, and I'm hoping that we'll be able to get the benches fixed rather than replaced too. Credit where credit's due they've had a pretty decent response to this review.
****

Roseworth aren't particularly bad, but they're not particularly good either.

I should start by saying the m

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8

Review by Alan on 12th November 2016
VMH Solicitors, 8 Sibbald Walk, Edinburgh
Would you use this agent again? Yes

We used VMH following a less than successful relationship with a competitor.
We were very impressed with the professionalism and enthusiasm Tzana Webster demonstrated while selling our property. She came to the flat extremely well prepared and clued up on the market, more than I can say for the company we binned.
From the start until (almost) the finish of her part of the process, she did what she said she would do, when she said she would do it. There is only one minor suggestion I would make

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9

Review by Oceansuck on 10th November 2016
Ocean Estate Agents, 8 Gloucester Road North, Bristol
Would you use this agent again? No

AVOID AT ALL COSTS. Disgraceful company who employ any bodies who have no idea what they are doing. Our tenancy was a disgrace from start to finish. Left for 4 weeks with no heating or hot water when my girlfriend was 7 months pregnant in the middle of January . Rats in the flat when we had a new born baby which was an ongoing problem from before we moved it so the flat should never have been let. Again took weeks for them to admit fault and fix the problem. As loads of previous reviews state pe

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10

Review by DM193 on 8th November 2016
Clyde Property, 145 Byres Road, Glasgow
Would you use this agent again? No

Absolutely Shocking! Trading using a brand that long ago forgot about customer service.

The initial meeting and valuation seemed to be fairly positive and we were excited. However, almost immediately after we had signed up to sell, Clyde became distant.
We spent the next few weeks frantically chasing things and pushing them to get simple tasks such as putting the property online. They continued to miss deadlines (set by themselves!) and the process dragged on longer than we felt was acceptable.

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