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Top 10 reviews of the week

Week 4 (25th - 31st January 2016) - view other weeks


1

Review by LH1977 on 29th January 2016
Homeguard Leasing, 115 Rosemount Place, Aberdeen
Would you use this agent again? No

Like the previous reviewer, I have rented several flats from several agencies and Homeguard are by far the worst I have come across. The thermostats on our heaters needed replaced almost from the moment we moved in, we phoned and emailed for months right up until we moved out, it was finally dealt with 10 months later with days after we left the property! (decided to leave a month early due to a variety of things not being dealt with or addressed - we were a month without an oven when we moved i

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2

Review by Michelle on 28th January 2016
Infiniti Properties, 1016 Argyle Street, Glasgow
Would you use this agent again? Yes

I found my property via Gumtree but when I called about it, I got through to Infiniti Properties. I spoke with a representative called Amy who arranged for me to view the flat with the current tenant, at the time, the following night. I liked the flat so much that I went straight into the offices (previously in High Street, Glasgow) and snapped the property up the following day. We arranged all of the paperwork and moving in date but as I was so excited about moving into my new flat I arrange

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3

Review by AnimayD on 27th January 2016
William H Brown, 7-9 Cowgate, Peterborough
Would you use this agent again? Yes

As a tenant who has used William H Brown (Sequence) both to find my current house and, more recently, as my point of contact for management issues, I have two parts of service to address. With finding the property they were very helpful, I dealt with one person, Chris Green, during the whole experience and was satisfied with his professionalism and general attitude. The process was simple, though I was unimpressed with the high fees, that is not anything to do with the staff or service I receive

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4

Review by Michelle on 27th January 2016
Finders Keepers, 1 Vineyard Chambers, Abingdon
Would you use this agent again? No

Atrocious Service Level!!!

I recently terminated my tenancy agreement early with Finders Keepers due to a lack of maintenance on the property:
- Neither fridge/freezer or washing machine was working for more than a month,
- unable to use main bathroom for 6 week due to in-wall cistern leak flooding the bathroom floor
- Had to move out of the property for 2 weeks due to the black mold growth caused by the leak in the bathroom.

I was expected to pay full rent throughout this period, even when I

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5

Review by Andy on 1st February 2016
Harvey Robinson, 91 High Street, Huntingdon
Would you use this agent again? Yes

I have dealt with Harvey Robinson in Huntingdon on three occassions now. The first time I was looking for a house in Hartford on The Birds estate for my Parents who I was relocating up from London to be near me. This was when I met Justin and with his help found and secured the purchase of my Parents new home. The second time I dealt with them was when I needed to sell my house on The Birds following my relationship break up. I trusted them to be sensitive to my situation and get the sale throug

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6

Review by Sylvia on 29th January 2016
Nicol & Co, 1 Himbleton Road, Worcester
Would you use this agent again? Yes

As a first time landlord looking to put my property on the rental market, it was all a bit daunting and everything was to be a huge learning curve for me. After considering other agencies, large chain agencies included, I chose Nicol and Co because I felt that, as a smaller local agency, with a smaller team, their focus would be on providing a good service to their clients. And I haven't been disappointed! They are excellent! I met with Tom to discuss the process of letting my house, and fou

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7

Review by Kulvinder on 29th January 2016
Affitto Estate Agents, 4-196 Sandhills Avenue, Leicester
Would you use this agent again? Yes

Where do start. From the very first moment I met the Lettings manager Ravi Gore I knew I made the right decision. After interviewing several agents I got the feeling I was been taken for a ride. Most of the agents who were invited failed to answer key questions regarding evictions as I had been the victim of non rent payers in the past and left at the mercy of the court system and the current managing agents, who were useless. Ravi and Penny from Affitto were the last agents I met that day and b

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8

Review by Jules on 28th January 2016
Sawyer & Co Estate Agents and Letting Agents, 52 Church Road, Brighton
Would you use this agent again? Yes

I read reviews on Sawyers before making contact, and like the reviews I had read there is nothing negative I can say about our experience.
We had initially been dealing with Nick Daley who has a laid back, but professional approach. He put us at ease and was always on hand to answer any queries we had during the first part of the process. We were than placed in the more than capable hands of Laura. Laura was always available; she has a friendly and warm approach. She responded to all our quest

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9

Review by Kirby on 29th January 2016
King & Chasemore, West Street, Midhurst
Would you use this agent again? No

I am shocked with how unprofessional this company have been. No communication. My partner and I have had to continuously contact the office. They lack customer service and do not give complete details. Had 3 issues with tenancy fees when moving in. They added £145 in fees that were not explained on the first fee quote! Make sure you keep all paperwork as when we queried this we was told sometimes we do sometimes we don't. As a Landlord they are appalling. Maintenance issues to which my partner

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