I have been renting this flat for the last two years and since day1 I had issues over issues, most of them not resolved even now! I found this flat advertised with Chase Buchanan Isleworth, conducted the viewings with them and agreements liaised with them for when we move in; On the day we were signing the contract I was told that there is another company that we will sign the contract IRD Homes and they will be acting as the letting agent/landlord; the contract was signed from my side at Chase
The worst estate agents I have been through! Inflexible terms after a year of renting and poor lettings management team! The lettings manager we were dealing with, has a poor attitude, rarely responded (no out of office either), rarely addressed any issues raised in emails, and when they did it was only after several chases.
It started off very promisingly, Stacey Gough the Lettings manager arranged our contract for the property at very short notice and answered all of our questions promptly an
Initially the letting agent came across as friendly, approachable and professional. She quickly made arrangements for me and my friend to see a property she had found which was perfect for us. She met us outside of usual office hours, in order to work around our work schedules. We agreed we were interested in the place, and having seen the property, she talked us through the likely initial next stages, and our paperwork, what we would need to provide. This allowed us to talk about potential prob
After giving Thomas George 2 years of management fees whilst all they did was collect rent and pass it to us about a week later, we do not think it is worth the £98 pcm to pay them to continue causing us so many issues. We arranged most of our own maintenance as the agency contractor quotes were often double the price (probably after TG added their cut).
We have now decided to manage the property ourselves, like we successfully do with our 3 other properties that we have had for 20+ years.
We bought a property through Roy Brooks in 2011, and were so impressed by the service they offered that, when we decided to sell our house in East Dulwich earlier this year, we asked them to act as agents for us.
We're immensely grateful that we did. The sale coincided with the lead-up to the EU referendum, and – as June 23rd approached – the market became increasingly jittery and uncertain. Roy Brooks rose to the occasion magnificently. Their valuation proved spot on a
As a tenant, I do my best to ensure that the properties I inhabit are kept at a high standard. After living in one of their properties for two years, I moved out and this is when the trouble began. I was emailed by a letting agent who stated that my house had dilapidations that needed repairing and proceeded to try and charge me over £300 for these repairs. I was emailed by a very rude, unhelpful member of staff who did not explain in any detail how I could get my deposit back, or what to do if
Having had some awful experiences withlettings agencies in the past, we were delighted to discover that Southside managed our tenancy in the most helpful and professional manner we could have wished for. There was one initial problem, in that they misplaced our tenancy application form after we had submitted it, but once we had queried this the problem was immediately addressed. Our application was found, processed and accepted within the hour.
Maintenance issues were addressed immediately; Lea
We initially started discussing the sale of our flat a couple of years ago but for one reason or another didn't commit to anything, Every now and then Andrews called us to have a chat, without any pressure or expectation. When we finally decided to commit the whole process was very professionally handled. We invited a couple of agents around to provide a valuation and quotes for selling but we never really felt other agents were as interested as working with us Andrews were. When we sold initial
FRAUDULOUS!!! AVOID AT ANY PRICE!!!
Had gone through the whole process of applying for a property including leaving a 500 GBP holding deposit, filling in application form and handing in documents. Have received a verbal acceptance and been told that I would be able to move into the property shortly. Move-in date postponed four times (without informing me, just didnt happen) and then stopped hearing from them. My phone calls were never returned although promised someone will call me back. When I
I have to say that using an online agent wasn't something I was very keen on but I had a great deal with the fees and decided to go for it. I was afraid that the service I would get would be reflected in the fee and didn't expect a lot.
Right from the very beginning I had fantastic service. If I rang and couldn't speak to the relevant person they always rang back as promised which is rare. Within 2 hours of going live I had a viewing which lead to the sale of my property.
Harry Stoner was the pe
