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Top 10 reviews of the week

Week 28 (11th - 17th July 2016) - view other weeks


1

Review by Jo on 15th July 2016
Balgores Property Group, 5-6 Station Chambers Victoria Road, Romford
Would you use this agent again? Yes

I contacted 2 agents for a valuation of my Romford house in Balgores and Haart. Haart estimated my property to be worth around ‚£265,000 to be marketed at around ‚£280,000 and gave me local sold property details to support their view. However Kish viewed my property and believed it would sell for around ‚£300,000 OR POSSIBLY MORE saying it had been decorated to such a high standard compared to other properties on the market at that time. I myself having previously worked for an estate

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2

Review by Sally on 13th July 2016
Tepilo, 5th Floor, The Northern & Shell Building, 10 Lower Thames Street, London
Would you use this agent again? No

This was, by far one of the most frustrating experiences we have ever had. From start to finish tepilo appeared not to know how to co-ordinate departments and customer service. It took them a week (and many phone calls on our part) to recognise that we were not live on the system. They 'upgraded' their online portal which left us unable to manage our account online for approx 6 weeks. I therefore needed to manage viewings and issues by phone - which was especially difficult as we were in China

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3

Review by Aj on 12th July 2016
Victoria Knight, 157 Hoe Street, London
Would you use this agent again? Yes

I have had Absolutely Great Service from Victoria Knight in Stratford (Kal). He helped to secure a positive result that I had been told was unachievable by numerous other people.
I was threatened with an enforcement action for an outbuilding used as an annex so I went through the following process.

1. Applied for a Certificate of Lawful Use £ Rejected
2. With the Help of Specialist Planning Consultants Applied for Planning Permission £ Rejected
3. The Planning Consultant then did a Planning

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4

Review by Sahara on 12th July 2016
Dreamview Estates, 34 Golders Green Road, London
Would you use this agent again? Yes

Our parents property that I & my brother were selling was recently completed thanks to Murray Lee. We are ever so grateful to him for his efforts. When I was first choosing a suitable estate agent and had a valuation by a few agents, after meeting Murray Lee, I knew he was the I had to choose. His depth of experience and knowledge were second to none and could not be faulted not to mention his fantasticly positive, energetic and charismatic personality. We were very pleased to have picked Murray

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5

Review by Manchester on 16th July 2016
Belvoir, 69 The Arches Whitworth Street West, Manchester
Would you use this agent again? No

All round unorganised. After initially moving in we were given the wrong postbox key, after 3 months of constant emails without resolution it took threatening to terminate the contract for the issue to be resolved - by which point we had received court summonings for ignoring council letters that we were unaware of. When eventually they sort this they then tried to charge us for loss/damage of the original postbox key - whether this was lack of communication within their office or an intentional

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6

Review by FinnandJake on 15th July 2016
Brooklands Estate Agents (Manchester), 499 Barlow Moor Road, Manchester
Would you use this agent again? No

Rented a property through brooklands (the landlord also had direct ties to the agents). I have to say they are single handed the most inept *letting agents I've ever dealt with. see list below

A) photos were of the wrong flat (luckily the flat was still suitable)
b) the dishwasher was out of order for 9 months (until we left) despite many many attempts to get this sorted.
c) the boiler was faulty, they bodged it to work but it made a noise so loud could be heard outside, never came to finis

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7

Review by William on 19th July 2016
Gordon & Co, 6 London Street, London
Would you use this agent again? No

I've dealt with Anscombe & Ringland and a few other reputable letting agencies before. So I can make my review based on a number of instances.


Terrible agents. I'm very happy I walked away before I actually paid them six months in advance. Apparently the letting agent told me that there had been a contract in place before I approached them so it speaks volumes that consecutive prospective tenants walked away.


Very unprofessional. It seems the agent I was assigned with did not have the

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8

Review by Crooks on 14th July 2016
Ace Relocations Ltd, 70 Upper Richmond Road, London
Would you use this agent again? No

The most unprofessional company i have ever worked with.
I lived in one of their properties for over a year and without a doubt, there was continuous arguments for a good year! Arguments about locks on doors, arguments about a broken toilet (broken for 5 months to be specific), arguments about them charging us for a cleaner that none of us wanted, arguments about mould in the flat which they repeatedly told us to wipe off, arguments about the fire alarms not working, arguments about letting them

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9

Review by Colin on 13th July 2016
Scottish House Move, Centrum House 38 Queen Street:, Glasgow
Would you use this agent again? No

All started well, Colin came out, took nice photos, wrote a script which I amended slightly, then the entry went online. I paid the old rate £495 inc VAT upfront and over the next two weeks had about 7 viewing, including one note of interest from a first time buyer. After a lull I enquired as to what was happening with the note of interest to be told they had left a message with her solicitor but had not received a reply. After another week I asked again and this time was told it was an "inform

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10

Review by Amy on 15th July 2016
Castles (Coventry), 109 New Union Street, Coventry
Would you use this agent again? No

The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and not return my deposit. They close at 6pm, but their manager only work at night time which after 6pm.

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