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Top 10 reviews of the week

Week 13 (28th - 03rd April 2016) - view other weeks


1

Review by Brian on 30th March 2016
Dover Letting Agency, 2 Cherry Tree Avenue, Dover
Would you use this agent again? Yes

I wanted to find a letting agent to manage my modest portfolio of buy-to-lets, as I am to be abroad for extended periods (and am also finding it increasingly tedious to keep abreast of the unending new regulatory legislation dictating landlord duties).

I researched and met with a few companies who do lettings management in Dover (largely focussing on those who were not also involved in sales). My initial impressions were quite positive for some of these, although I wanted to be especially ca

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2

Review by Beware on 29th March 2016
Tepilo, 5th Floor, The Northern & Shell Building, 10 Lower Thames Street, London
Would you use this agent again? No

I sold my property and bought another, using Tepilo for both, including my conveyancing.
Firstly, the photographers booked through Tepilo to take shots of my house didnt turn up, so that hit me with a £350 loss of earnings for the day when I waited in for them. No compensation from Tepilo of course. I was surprised by this, but now having had the full Tepilo experience I'm not surprised at all.

As for your conveyancer, they messed up my online account, it was a total shambles, I had multip

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3

Review by The on 3rd April 2016
Y&Y Management Ltd, 2 Timberwharf Road, London
Would you use this agent again? No

Well, where do you start with what I call 'WHY OH WHY MANAGEMENT'? They are quite frankly the most pathetic, lazy, incompetent bunch ,* I have ever had the misfortune of knowing in over 20 years.

The building may as well be ran by Kermit & the whole Muppet gang as I'm sure you would get a better service than these clowns.

The flats are falling apart & they do nothing to repair. them Our lifts here are the 7th WORST in the whole of London for the second year running as quoted by the London

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4

Review by Grace on 31st March 2016
Temples Lettings, 4 High Street, Nantwich
Would you use this agent again? No

If it was possible to put minus stars I would! My boyfriend arranged two viewings with temples a couple of weekends back, although I am local he was travelling specifically for these viewings from the Midlands. We arrived at the first property and the person showing us around was late, not a problem as this is understandable.Upon trying to enter the building it became clear that she did not have the right keys, eventually another tenant let us into the building after several minutes of her pres

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5

Review by FW_EU on 31st March 2016
Barnard Marcus, 248 Upper Tooting Road, London
Would you use this agent again? No

I really wanted to write a super positive review about our property being sold by Barnard Marcus but I can't.

Having them sell it was a mediocre experience at best, which is disappointing as the market in Tooting is buzzing but it seems all the buzz is with agents like KFH and Marsh & Parsons.

We had Jamie and Ryan. The latter was much more enthusiastic and tried a lot harder to make sure viewings were booked, that follow ups were prompt and I can't really fault Ryan's service at all.

We foun

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6

Review by SDK on 30th March 2016
Kinleigh Folkard & Hayward, 38 Englands Lane, London
Would you use this agent again? Yes

I was fortunate to have met Harry, Rori & Fergus from the KFH Belsize Park Branch. They showed me around many potential flats; however when I saw the "one" in Camden I instantly knew that I could see myself making that my home.
Remembering back it was extremely stressful and there were a few setbacks experienced at the time.
But Fergus did help and support me through every step of the way by keeping me fully informed and by staying in contact.
You have to understand that at the time clien

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7

Review by Cameron on 31st March 2016
Connells, 6 Station Parade, Letchworth
Would you use this agent again? No

We sold a property in Letchworth last September through Connells. Generally they gave the impression that we were low priority. One of the most irritating things was that we constantly had to chase them up because they took ages to get back to us. At one point, after waiting 4 or 5 days for a call back, I was told that Glenn was a very busy man and he didn't have time to get back to everyone. Apparently he neither had time to ask one of his assistants to get in touch. The situation was that we w

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8

Review by anonymous on 29th March 2016
Stirling Ackroyd, 3 George Street, Croydon
Would you use this agent again? No

Please save yourself stress and money by avoiding this estate agent - The Croydon bunch are OK - the Head office (the people who you talk to after signing) are rubbish.

Having signed my contract in November - Townends have gone from a good estate agency to one which is rates amongst the worst I've ever dealt with.

The landlord on my property lives in India and it would appear that Townends have given this person a carte blanche as long as I pay rent. In every interaction requiring this pe

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9

Review by Joanna on 4th April 2016
Wilkinson Grant & Co, 72\/73 Fore Street, Exeter
Would you use this agent again? Yes

I have recently sold my elderly mother's house through Wilkinson Grant whom I chose on the strength of not only their extremely good local reputation but the fact that Joel Moore lives in the same village and has excellent knowledge of the local market and prospective buyer's seeking to buy into this particular unique village. Joel gave sound advice and information from the start. He was professional, friendly and open to my views. Throughout the entire selling process I was kept fully informed

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10

Review by Mr on 1st April 2016
Holroyds, 59 North Street, Bradford
Would you use this agent again? Yes

What more is there to say... Absolutely brilliant service from start to finish! Scott was very friendly and efficient on the phone when booking my valuation and throughout our sale process.
Ben was very pleasant and friendly on his first visit, explained the whole process to us very throughly. We could tell how passionate he was about his job, this reassured us that we wouldn't just be another number to them; so that sold it to us straight away.
Our House wasnt even on the market or advertise

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