Nicola provided excellent customer service throughout the whole letting process, which was particularly impressive due to the personal circumstances I found myself in at the time. As I had recently moved back to the UK after the end of an 8 year relationship I was looking for both employment and a rental property. I had found numerous other agents to be unhelpful to say the least or to just play lip service to the very specific and above average spec that I was seeking (which in itself left very
The hunt:
From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt guilty for wasting Keith's time because he was just that nice. As our search continued, we would hear from Keith from time to time, but at no stage was he ever pushy. Later in our search, we asked Keith to show us to a few more places and he naturally obliged. We were
Overall I'm fairly pleased with Wavertree property link. The house we live in was inhabited by not so clean individuals before we moved in and they had obviously not reported lots of problems which meant we have had to report the majority. These include:
* Mouldy washing machine which was replaced
* Small double bed when paying for double, replaced and new mattress
* Another tenant had their bed base and mattress replaced
* Oven replaced as old one stopped working
* Microwave
Terrible service from start to finish - I encountered a number of issues when engaging Keatons to let my property out. Their failings have subsequently been recognized and accepted by their Head Office following a formal complaint. Issues included:
- Keatons have accepted that tenant verification and referencing procedures were not correctly followed resulting in the property being tenanted by people different to those who made the original application.
- Keatons have accepted that crucial
I'm writing this review to warn everyone NOT to use Pinnacle! As a student, Pinnacle seemed very helpful and friendly at first however this rapidly changed once we signed our contracts. The attitude of the staff has been rude, unhelpful and ignorant. When reporting issues we struggle to get in contact through any means with any of the team as we are constantly chasing up emails and phone calls we have been promised to have a response back to.
Here are some overall problems we have encountere
I have mixed feelings about renting in general and this is the first time I ve ever had any dealings with renting property so have no other company to compare to
I'm a professional woman with 30 years experience as a sister in a busy accident a d emergency department so am very experienced in dealing with the public
I have also owned my own properties and I class myself as a very good housekeeper
if I'm being honest I haven't enjoyed the experience if renting I felt very inferior compared
I sold my house through Prospect and bought a house also through Prospect.
Pre sale was good, Ross Hobbs visited me and explained very clearly the process, terms, costs etc. Really thorough and easy to deal with. A very good experience.
The sale itself was unbelievable, photos were taken on the Wednesday, I approved the details on the Thursday, house went on the website on the Friday, had several viewing on the Saturday morning and by 11:00am I had and offer for the full asking price. That reall
First time buyer so really appreciated the helpful friendly service from all the team at PJ Deansgate Manchester (Libby, Mark, Caroline & Amy) From start to finish always received a positive response to any Questions that popped up along the process. Felt that nothing was to much trouble & at times the team went that extra mile to help get me on the property ladder. Got the impression that the team was also pleased to help me achieve my goal.
Along the process in total 3 times Mark showed us th
I'm positively surprised how fast and efficient the whole process was. Emily is a very nice and kind person with good, positive approach that is very important in this kind of job. I felt that all my inquires and questions are treated seriously and with attention. I am pleased to state that Emily is a very good agent, and I will not hesitate to contact her again if I need some help in the future. I must add though, that I was asked to sign some documents (Lettings Compliance Form) before they we
