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Top 10 reviews of the week

Week 5 (26th - 01st February 2015) - view other weeks


1

Review by Extremely on 28th January 2015
Property Moves, 109 Church Road, Brighton
Would you use this agent again? No

Firstly, I would not trust the other reviews on this website. It is incomprehensible to me that this agent can be ranked first in the "Brighton League Table". Along with three other housemates I rented a student property through Property Moves and it was far from smooth dealing with them from the very beginning. Our agent was Isabel and I would describe her as incompetent along with the maintenance man they employ called Graham. Firstly all four of us paid our deposit along with the first months

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2

Review by Daniel on 30th January 2015
Robinson Michael & Jackson, 109 High Street, Strood
Would you use this agent again? No

Hi Simon & Michael,

I wanted to send you a brief email with regards to my disappointment and frustrations working with your Michael Robinson & Jackson office in Strood, Kent.

Its with great disappointment that I have to write this email, but here goes.

Over the last 4 years I have rented a property through this estate agent, and been a long serving tenant to the landlords that own the property. on the 23rd of December I get a letter through my post, which unfortunately I did not get to

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3

Review by Katie on 28th January 2015
Roy Brooks Ltd, 2 Barry Parade, Barry Road, London
Would you use this agent again? No

I rented a property in South East London through Roy Brooks with two friends in August 2014. We were initially happy with the service we received when finding the property but unfortunately the experience of being property managed by Roy Brooks ended up causing us extreme stress.

We had to refer all issues with the property to our contact at Roy Brooks who would then pass them on to our landlord (who owned 300 properties). Early on, we noticed a problem with the roof leaking and had water run

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4

Review by SwindonBuyer on 1st February 2015
Charles Harding Estate Agents and Property Management, 8/9 Commercial Road, Swindon
Would you use this agent again? No

Unprofessional, incompetent, rude and down right useless!! Sylvia is the biggest battle axe I have encountered in my life. I have become extremely wary when dealing with this Estate agent as they have lied to me numerous times about the ownership and the condition of the property. I made an offer subject to the house being a freehold, and after Mark Reynolds had assured me multiple times that this was the case I proceeded to have the property valued and have the conveyancing done. However once m

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5

Review by Mary-jo on 30th January 2015
Castles Estate Agents (London), 78 Green Lanes, London
Would you use this agent again? Yes

Selling to buy can be one of the most stressful and uncertain experiences imaginable. Despite the potential challenges and obstacles one may face in the buying and selling process, Castles in Palmers Green in my opinion, is the only Estate Agent offering a truly ¢â‚¬Ëœoutstanding service'.
The team are exceptionally gifted in their comprehensive knowledge, skills and experiences in valuations and marketing. The photographs for marketing my house were immaculately presented and all descr

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6

Review by Entwistle on 26th January 2015
Entwistle Green, 67-71 Market Street, Lancaster
Would you use this agent again? No

I was quite astonished at the behaviours of this agent over three properties that I viewed with them, pressure tactics that I've never seen from any other agent I've viewed with. Iformation below, numbered for ease of reading!

1. I was told on the first property that even though someone else had applied before me that day, if I also applied that day I've be given fully equal rights, but only if I applied the very same day. I duly did that and one week later (after a second viewing to measure u

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7

Review by JC on 29th January 2015
Tepilo, 5th Floor, The Northern & Shell Building, 10 Lower Thames Street, London
Would you use this agent again? No

My experience with TEPILO was that after the fancy TV ad with a well known TV property expert personality, I thought I was in good hands. Nothing was further from the truth. Having to pay upfront fees and absolutely APPALLING customer service which left a lot to be desired. As you are left pretty much on your own. Unlike usual Local Estate Agents where they come to your property to look at it and give a more personalised service. As well as a proper appraisal and you are able to pop into their

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8

Review by Vic on 29th January 2015
Abatoria Residential, 121 Wapping High Street, London
Would you use this agent again? No

They do not tell the truth full stop. They just want your money as a tenant and will not keep you up to date with fundamental changes even when they have no excuse not to because they have all your details.

Lie, Example 1: we moved in to one of their rental properties last week. They had previously verbally advised that the bathroom would be redone 'at some point' after we moved in. Instead they neglected to tell us that the work had already started and that one whole bathroom had been comple

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9

Review by Unhappy on 29th January 2015
Your Ipswich, 125 Dale Hall Lane, Ipswich
Would you use this agent again? No

We are first time buyers with a mortgage agreed in principle and we were very shocked at the level of service from Your Ipswich, particularly Nathan. We made an offer on a property for less than the asking price and Nathan basically laughed at us down the phone. He said he would get back to us but was certain the vendor would refuse. I called back twice to find the vendors response and they had not even put forward my offer to them because they were "busy".

Both Nathan and Melissa quizzed me

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10

Review by ThePerson00 on 29th January 2015
Noonan Crane Property Management, 34-36 Market Square, St Neots
Would you use this agent again? No

Noonan Crane were, to say the least, extremely laid back and unprofessional. In a long-term stay at the property we were greeted with a chicken carcass in the oven and a fairly dusty house due to recent renovations of the kitchen and bathroom. Complaints at the condition of the house were met with the equivalent of shrugs. Doors didn't fit, taps don't work properly (issues with pressure) and the carpet is disgusting, all we're brought up and actively met with disdain and ignorance. Not surprisin

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