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Top 10 reviews of the week

Week 45 (02nd - 08th November 2015) - view other weeks


1

Review by james on 5th November 2015
L4A Residential Lettings, 10 Manchester Road, Manchester
Would you use this agent again? No

Please PLEASE avoid if you can. First off I want to say I have rented with a few different agents over the years, some small like L4A and some big like Reeds Rains, but L4A are the worst by a long way.
To be fair the apartment although dirty was as advertised and was a reasonable price as far as renting goes. However the staff are extremely condescending once you are in the property, ignore your emails and 'send' you letters that never turn up.
Now when you come to sign up you have to pay th

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2

Review by PF on 8th November 2015
Chancellors, 215 Cowley Road, Oxford
Would you use this agent again? No

Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as it's in contravention of the 2 month period given to Assured Shorthold Tenancies, we were told that our contract was not in this category. Chancellors had just made up a random housing contract that aimed to deprive tenants of the prote

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3

Review by Emily on 5th November 2015
Whirlybird Property, 2 Orchard House, High Street, Maidenhead
Would you use this agent again? No

I must start by stating, Whirlybird are not ARLA accredited so do not touch them with a barge pole, there professionalism is non existent. All Whirlybird want is your money. They do not give a damn about how their tenants are being treated. I have lived at the above property since the 25th of September 2015 and I have had experienced nothing but misery since the day I moved in. "The professional maintenance team" who were supposed to deal with the damp and paint the property before we moved in,

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4

Review by no on 5th November 2015
Bourne Estate Agents, 72a High Street, Alton
Would you use this agent again? Yes

I have been telling people that using Bourne's to sell my house has entirely changed my opinion of estate agents. (Really ). I have to say that my previous experiences had left me feeling less than convinced about the expertise of estate agents in general.

Andrew Miller was patient, careful and measured in his initial valuation visit, leaving us feeling that he was a man we could trust. At that point we had no purchase in view. He made no wild claims about the success of the Alton agency but

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5

Review by Ebru on 4th November 2015
Atkinson McLeod, 45 Westferry Road, London
Would you use this agent again? Yes

Dear all,
We have purchased and rented out our property with the Agency. Whilst the rating 'good' reflects our overall experience with the agency, our latest experience ever since Ebru Chow took over the relationship has been excellent. Over the past months we have faced a number of urgent and less urgent issues which were all dealt with as a priority, giving us, the landlords, a great sense of security and care. Specifically:
1. An emergency service was organised to deal with a sudden leak in

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6

Review by Carlisle4909 on 7th November 2015
Northwood, 2 Crosby Street, Carlisle
Would you use this agent again? Yes

I found my experience finding where I live now with Jilly great! After seeing a few other properties that weren't suitable (but that I had selected to view) she seemed to quickly get a sense of what is was I was looking for and suggested viewing the place I now live. I was not a place I would have considered from the online listing but actually is perfect, I'm very glad she thought of this place for me.

Since getting the property most necessary eek has been completed quickly and without questi

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7

Review by Laura on 3rd November 2015
Ryder & Dutton, 22 Market Place, Heywood
Would you use this agent again? Yes

Alex Fitton from the Heywood banch was extremely patient with me when choosing a house- he helped me every step of the way and definatly went above nd beyond his role. It was always a pleasure speaking with him and he actually tookhis time understanding what I wanted and even helped me explore other options. I've worked in customer service most of my life and never have I met anyone so polite and helpful. Alex would always be on the ball with new houses coming up and would contact me straight aw

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8

Review by Anonymous on 3rd November 2015
Austin D'arcy, 6 Shepherds Bush Road, London
Would you use this agent again? No

As this was my first experience with an agent, I can surely say I will NEVER be going through an agent again. I was ripped off, not taken seriously, and completely over charged and disrespected.
My friend and I are students, and were treated like children, we weren't given full information or prices upfront about anything, we were patronised whenever we asked questions and the staff were rude and unhelpful, it seemed like they honestly didn't care whether we had a 'working washing machiene' or a

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9

Review by Penarth on 7th November 2015
Allen & Harris, 6 Andrew Buildings,Stanwell Road, Penarth
Would you use this agent again? No

I would strongly advise other buyers and vendors to tread VERY carefully with this company.

I placed an offer on a property having been told the vendors would accept that. Was then told the offer was good, all that was needed was proof of ID and a mortgage AIP and we were there. Lisa repeated to me on more than one occasion that we were 99% there.

I took all documentation to the branch in Penarth and was then guided to another room by Adam who congratulated me on the buying the property. He

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