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Top 10 reviews of the week

Week 41 (05th - 11th October 2015) - view other weeks


1

Review by Student on 8th October 2015
Martin & Co, 31 Woodins Way, Oxford
Would you use this agent again? No

I am writing this review after having moved into said one-bedroom flat in Oxford with my partner, let by Martin & Co, four months ago in June 2015. Me and my partner are from another country in Europe and had just moved to England then.

We both visited the property beforehand and noted certain issues with the flat that we addressed at the viewing. The issues included mould spotting all over the flat, old and stained carpeting in the lounge, as well as single-glazed windows on the street side

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2

Review by JayCee on 9th October 2015
Countrywide Residential Lettings, 1 Winkley Street, Preston
Would you use this agent again? No

Firstly, all Countrywide Landlords, did you know that Countrywide (or is it Bridgefords) do a deal with energy providers. When a tenant leaves your property, they switch your energy provider - getting a back-hander from the energy company as they now have your next tenants business. Currently in the North West area, they change you over to Spark and yes, they put you with an expensive provider on an expensive tariff. Is that underhand?
So, what have Countrywide done to me. I have rented out wit

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3

Review by Sarah on 8th October 2015
Next Move, 320 Upper Street, London
Would you use this agent again? No

I've been renting since I left home for university back in 2002 and Next Move are by far the worst letting agents I've had the displeasure of dealing with. In an industry stuffed by scum-bags, that is some achievement. We wouldn't have used them however my partner and I were both extremely busy with work at the time and were being forced to move meaning the normal checks we would do, fell by the way-side. We didn't read the contract until the day we had to sign, by which time we couldn't pull

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4

Review by Extremely on 6th October 2015
Bernards Estate Agents, 47 London Road, Waterlooville
Would you use this agent again? No

Well... Where to start?!

Perfect flat in a perfect location, absolute nightmare estate agent made us want to leave

From start to finish Bernard's were a nightmare.. From the first day we pick up our keys and the estate agent was late, to the last day of our tenancy and the estate agent just never turned up!

I could write 1,000 essay on everything Bernard's didn't do but quite frankly I want to move on and be happy to never hear the word Bernard's again :/ what I will do is bullet point

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5

Review by Barbara on 9th October 2015
Bridgfords, 37 Micklegate, York
Would you use this agent again? No

It went from bad to worse, I will only list some things as they were getting worse and worse till I now moved out.

1. For 4 years in a row charged us £120pounds administrative charge- even through there was no changes to tenants or to the property or anything really.

2. When they informed me they would come for inspection- I said I would be there to show them the mould issue. I took a day off and would wait to show them the problem- they never showed up. When I called asking, they couldn'

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6

Review by Ricky on 9th October 2015
Oakfield, 12 Sackville Road, Bexhill on Sea
Would you use this agent again? Yes

After viewing 15+ properties within a 4 week period nothing seemed to fit the bill I was looking for and I was almost ready to give up hope. I then found the aforementioned flat on RightMove and contacted Oakfield to try to arrange a viewing. I was contacted by Bethany and she managed to arrange a viewing within a few days of my enquiry. When I arrived at the flat Bethany was already waiting outside and was very friendly and welcoming when I spoke to her. I was advised that she was about to show

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7

Review by Alicia on 8th October 2015
Martin & Co, 9 Canal Street, Paisley
Would you use this agent again? No

Avoid this place at all costs! The property we moved into was lovely although Martin&Co are a complete joke! We payed our rent in full every month when it was supposed to be payed and where good tenants. They promised to repair the back door which never happened also promised to clean round the side of the premises which also never happened. The real problems started after we moved out when it came time to get our deposit back. We did break the kettle which would obviously need replaced and I di

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8

Review by LW on 6th October 2015
Portico, 471 Bethnal Green Road, London
Would you use this agent again? Yes

Paul is keen and tries to help whenever he could, but there are times when I felt he was uncertain of the letting procedure/policy, and there is surely a lack of communications between the office staffs.

For instance, on the week before I move into the new flat rented via Spencers, I double checked on Wednesday whether Spencers had all the documents needed. The reply was yes. I went in to complete payment and setup direct debit on Thursday, during which the office manager Adam suggested that

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9

Review by Iris on 6th October 2015
Bruten & Co Ltd, 4A Wellington Terrace, London
Would you use this agent again? No

Worst experience of my life.

I read the reviews after I put the deposit down and had to just hope those things didn't happen to us. But it did. We've experienced pretty much everything the bad reviews have said.
The letting manager was the worst person I have ever had to deal with - extremely rude and unhelpful and worst of all she lied to us constanty. Exchanging emails with her was almost comical - when we asked her about the deposit before we signed the contract, she literally used this

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