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Top 10 reviews of the week

Week 4 (19th - 25th January 2015) - view other weeks


1

Review by VERY on 22nd January 2015
Castle Estates, 212 St Ann's Hill, London
Would you use this agent again? Yes

I have used Castle Estates to manage my flat for several years now. When looking around for an managing agent, I spent quite a while meeting agents from all the usual suspects in the area as well as some independents. The only genuinely helpful advice I received was from Castle Estates who assessed my specific property and situation and provided a range of insights and suggestions. All of the others (without exception) trotted out the usual sales patter, much keener to tell me how good they w

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2

Review by Honest on 20th January 2015
Martin & Co, 33 Liverpool Road, Manchester
Would you use this agent again? No

To say that the employees in the Manchester office of Martin & Co are a bunch of incompetent people is a massive understatement. In fact, I'm pretty sure that having three or fewer brain cells is a requirement to work for this company.

When Matt first took us to view the flat in Ancoats it was in desperate need of a clean and we were assured that this would be done professionally before we moved in. On the day that we signed for the flat we asked whether it had been cleaned, to which our "pro

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3

Review by Distressed on 25th January 2015
Abode London, 1 Cavendish Rd, London
Would you use this agent again? No

This agency is only after making as much money as possible with many unreasonable charges. Watch out the fees and inventory check, i.e. one of the many things: to rent a completely run down and never taken care of place they asked me to pay quite a lot of money, which their report says everything inside is in good condition. (Flat is terribly neglected and not maintained at all.) During the first day of my moving into a small flat as such, I also had to go through a lot of stress since they prov

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4

Review by Claudia on 21st January 2015
1-2-Let, 104 Bellgrove Street, Glasgow
Would you use this agent again? No

Every time I call the agency there is no answer (01415508888) , I have waited several times on the phone and it just seems no one is ever there. When somebody does answer they always seem to be in a hurry and are very rude and do not even wait for you to finish talking. I called 3 months ago to get a written permission about having pets after I was told the Landlord had agreed and I never received anything; called back and asked again, the person who answered was very cutting and just said yes y

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5

Review by Oryana on 23rd January 2015
Savills, 20 Canada Square, London
Would you use this agent again? No

NO ETHICS. AVOID THEM.

I hired a flat from Savills and I started to have problems with them since the first day. During the reference stage, a credit check agency asked me for detailing all my accounts, incomes and investments in the UK and overseas during the last year. It was a very confidential and delicate information. The Savills' agency assistant called my partner and started to discuss my income and investments with him. I was shocked. How could she have my financial information with

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6

Review by Katie274 on 22nd January 2015
Foxtons, 94 Borough High Street, London
Would you use this agent again? No

After having had three pleasant experiences with other estate agents in London, one property purchase through Foxtons Borogh was enough to reaffiirm the commonly held notion that Foxtons are indeed awful. This time in the form of a certain gentleman named Thomas Holmes. The saga started with a lovely property which was advertised on two estate agent websites at different prices. To my bad luck, my first call was to Thomas Holmes at Foxtons who indicated that he was the sole agent on the property

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7

Review by Theresa on 24th January 2015
Acorn Group Estate Agents, 223-225 High Street, London
Would you use this agent again? No

I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left simply told she was on sick leave - months later I guessed by the service I was receiving she had in fact left acorn. The service I have received is shocking not only do these people lie to you but the way they treat you is also shocking - advising you not to have break clauses I then found out this is due to them being paid more in commission so longer the deal the more commission for th

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8

Review by Mr on 23rd January 2015
Keep Properties, St Edmunds House 13 Quarry Street, Guildford
Would you use this agent again? No

DO NOT RENT FROM THESE lying, rude, inconsiderate and unprofessional agency!!! They have made promises to us in person of repairs and upgrades, yet they then go away and deny all knowledge of these conversations and refuse to provide such services. They supply THE MOST DISGRACEFUL excuse for radiators which seem to originate from the war, and say that this is acceptable and safe, AFTER the promise new oil-filled and cheap to run heaters (the promise was made before tenancy began and broken af

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9

Review by Mr on 20th January 2015
Emoov, 121 Sloane Street, London
Would you use this agent again? Yes

We decided to put our property on the market with eMoov after reading the reviews and receiving quotations from other high street agents. We had a steady stream of viewings for a month but were unsure if we had done the right thing. After all the hype given to us by normal agents we convinced ourselves we were missing out. Finally we decided to go with a high street agent too (Connells) this was much more expensive at 1.5% . The terms were that if we sold with eMoov then no fees would be paid to

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10

Review by Nicola on 20th January 2015
Strike, The Octagon, Colchester
Would you use this agent again? Yes

We signed up with Housesimple in September and sold our house easily and quickly. We went for a very basic package, opting to do most of the work ourselves, but were very impressed with the service from Housesimple, particularly everyone we spoke to. You need to have a little patience with their website, but it is definitely worth it.

They took photos, produced the floorplan, posted the advert on Rightmove etc and took contact details of prospective buyers, we did the rest - which is how

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