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Top 10 reviews of the week

Week 32 (03rd - 09th August 2015) - view other weeks


1

Review by scdc2012 on 4th August 2015
Prospect Estate Agency, 24 King Street, Reading
Would you use this agent again? No

I am a new tenant at a property managed by Prospects in Reading. My overall experience of Prospects has been absolutely horrendous. The admin fee I have been charged is over £750. For this money, I have had the most awful service and experienced the most atrocious mistakes by many of the employees that work there.

The first problem we experienced was in regards to the initial viewings. The bookings we made were deleted off the system which meant that the times we wanted to view the properti

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2

Review by Client on 6th August 2015
ADR Property Management, 10 Old Marsh Farm Business CentreOld Marsh Farm Road, Deeside
Would you use this agent again? No

I am purely wishing to focus on their property management in this box ( Lord knows the quality of his/ their 'refurbishment service' requires a whole page to itself...and that is NOT in a good way).

I discovered this company via a 'Homes Under The Hammer' episode (which I now know was recorded years previously when, who knows, their standards may have been acceptable then). I received all the promises and 'spiel' that unfortunately didn't amount to a 'hill o' beans' (sorry, just been watching O

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3

Review by New on 7th August 2015
Frankeys Independent Estate Agents, 10-12 Clasketgate, Lincoln
Would you use this agent again? No

I visited Frankeys with a colleague who was in the process of renewing their tenancy agreement. Having spent 5 minutes in the lettings department, I can categorically say that I will never put my business through this company and strongly advise any landlords to re-consider having the lettings department communicate with their tenants. My colleague assured me that their usual contact was on leave, but that they have been professional and helpful throughout, its a shame that all of their good wor

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4

Review by Dales on 7th August 2015
William H Brown, 4 Albert Street, Harrogate
Would you use this agent again? No

Don't waste your time trying to sell a property through this firm. Shane (cant remember his last name) came out to value our house, promised us the Earth, sounded as though he would sell it in a matter of days and did get a viewing within about 2 days of it going on the market. However, that was the only viewing they managed in 3 1/2 months.
Just over 2 weeks after taking on our property Shane left for another job and clearly was more concerned about that than about promoting our house. We wer

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5

Review by rich on 6th August 2015
Northwood, 37 Havelock Road, Hastings
Would you use this agent again? Yes

This is a letter i wrote to the owner after the purchase of my property..

Dear Mr Ryder

I had been meaning to send this email some months ago but have only just managed to escape work emails and catch up with my own bits.

In February I bought a house through your Hastings Branch.

I had been looking for a house for two years and had been gazumped or had survey problems several times almost to the point where I was giving up! I decided to spend a day in Hastings trudging around estate

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6

Review by Mark on 4th August 2015
H A M Estates Ltd, 88a Tottenham Lane, London
Would you use this agent again? No

we left a deposit of £320 with Ham Estates in Crouch End and were informed that this would secure the room at 15 Berkeley Rd, Crouch End. N8. We were delighted because the room was perfect and included a share of the garden which is quite rare these days bearing in mind that the fees were competitive. We new that we had to hurry and find the outstanding fees required in order to move in and live our lives however from the moment we'd paid our initial £320 it was apparent that no one would repl

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7

Review by Miranda on 7th August 2015
Property World, 4 Sydenham Road, London
Would you use this agent again? Yes

After dealing with my last estate agent for a period of 5 years I was very hesitant about looking at the market for a new tenancy. I was looking for a place to call home that was not going to show signs of condensation or previous tenant stress. I was basically trying to avoid this https://www.youtube.com/watch?v=QD1Auo_gSRU (slum landlords/slum estate agents).

Then I found Property World and they stood out. Firstly when I spoke to Anton, he did not oversell the property as I asked him if the p

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8

Review by James on 5th August 2015
ludlowthompson, 81-83 Lordship Lane, London
Would you use this agent again? Yes

Brand new to landlord status, but not to how the sales industry tends to work, I had heard a lot of things said and countless promises made, with zero outcomes delivered, in my initial experiences in the former, in relation to my dealings with estate agents.

Then I decided to take Tom Browne of LT up on his claim – namely that he would find a good tenant for my flat within one week of instruction.

I had heard this promise of almost immediate occupancy before and a range of other sales spin f

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9

Review by Rod on 6th August 2015
Bradleys Estate Agents, 1 East Street, Okehampton
Would you use this agent again? Yes

I had previously tried to sell my house through an internet agency based on a valuation provided by Stags in 2014, but without success and so decided to go down the traditional route. I invited Stags to proceed on the basis of the valuation they'd previously provided but was told that they would need to do a new valuation and that this would need to be carried out by a different office. Stag reduced their valuation by 12%, whilst at the same time increasing their fees by 2% and so I was not enco

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10

Review by Bhishma on 6th August 2015
Crown Lets 4 U, 1448b London Road, London
Would you use this agent again? No

Terrible!!!!!! Called in 3 times once speaking to a man (cant remember his name) who rushed me off the phone. Just brushed me off and told me to go online and they will contact me. Put my details in the system and days later still have had no one call me to even confirm I have been added into the system. I am looking to move out to a new place as soon as possible. Called in today and the lady on the phone promised to send me an email on the next available property which she had on her system whi

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