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Top 10 reviews of the week

Week 31 (27th - 02nd August 2015) - view other weeks


1

Review by Toby on 31st July 2015
Fox & Sons, 33 Havelock Road, Hastings
Would you use this agent again? No

So Fox and sons have handled a property of ours for around two years. we initially rented out and are now trying to sell. I should also mention that they handled the purchase of our current home and its subsequent remortgage without a hitch but this is clearly due to the mortgage adviser, Andrew Titherly, being responsible for both of these transactions. The rest of the staff are incompetent and I wouldn't trust any of them with a paper clip.

When we started to look to rent out our old propert

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2

Review by MV, on 29th July 2015
Preston Baker, 99 Walmgate, York
Would you use this agent again? Yes

The initial meeting with Jodie Hogarth for valuation was relaxed, yet professional and helpful in describing the process ahead. The team had clearly done their research. It was also pleasing to get detailed literature on how to stage my home for sale, which validated my own work.

I selected to have a VIP launch (effectively an open house with associated advance marketing) and was very excited for this to potentially generate interest in my home. Unfortunately on the day there were no visitors t

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3

Review by Intimidatedandshoutedatcustomer on 29th July 2015
Entwistle Green, 18-20 Allerton Road, Liverpool
Would you use this agent again? No

I contacted Entwistle Green 3 months ago with regards to renting our property at ??? as we had used them previously. I stress that we had no issues the last time and that was one of the factors which made us want to use Entwistle Green again. No agreement was signed between ourselves and the letting agents, or terms of service were agreed at any time.

When I checked the listing - I immediately rang Entwistle Green and stated that the images were incorrect - as it did not have all the furniture

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4

Review by A. on 29th July 2015
Your Move, 9 - 11 Eldon Street, Barnsley
Would you use this agent again? No

Well, the option says 'I sold a property using them'. Better to say 'I gave up trying to sell a property using them'. It is true to state that estate agents as a rule do little and charge a lot - 'money for old rope', to coin a phrase. Where Yourmove are concerned, it is far better to say 'money for no rope'.

Once their salesperson has got you to sign up to their glossy package, they are frankly not interested in anything but your money. They published details of our property a week late, full

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5

Review by All_My_Things_Are_Ruined on 2nd August 2015
Urban Property Services, 48 Hall Street, Stockport
Would you use this agent again? No

I recently lived in a property let and 'maintained' by Urban Property Services.
On viewing the place we were told that it was to be painted, cleaned and serviced before moving in. It was not. We were told that the alarms worked, they did not.
The property went from bad to worse, LOTS OF DAMP. Damp that caused several health issues and damaged to ALL of my belongings, I stank regardless of using a dehumidifier (Constantly with a high electric output!!) and washing clothing constantly. The carpe

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6

Review by Kai on 1st August 2015
Barnard Marcus, 235-237 Lavender Hill, London
Would you use this agent again? No

Alex was really helpful for us for viewing the house. When we decided to take the property, the letting manager Daniel Murphy, took our debit card information and said to us that he will take the holding fee from this card and the property will be pulled off from the website and there will be no other viewing. Approximately an hour later, Daniel rang us and said that the landlady would like us to move in on the 10th of August, but both our current lease won't finish until end of August. We then

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7

Review by HA on 29th July 2015
Contempo Property, 127 Rosemount Place, Aberdeen
Would you use this agent again? No

Overall my experience of the company was not great to say the least.
In one occassion a repair was made promptly, however in all other cases they were not made or made ineffectively. In particular the communal area had no lighitng (the lighting was controlled within the flats, half of which were vacant), this was not made aware before. And the intercom which had been described as working when I was viewing the property was not working.
The flat was not given in a clean manner, this was stated i

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8

Review by M on 29th July 2015
Flomp, Flomp LLP, Cotebank Mews, 152 Westbury Road, Bris, Bristol
Would you use this agent again? No

Atrocious. They evicted us annually in order to charge us agency fees to continue living in the house - normally you might imagine that the landlord would be unhappy with this unprofessional behaviour, but in our case the landlord also owned the agency. They would also take the opportunity to hike the rent at well above the mortgage rate. I was told by a barrister in housing law that they had never heard of this immoral practice before, and were shocked to hear an agency could have so little car

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9

Review by Sharon on 28th July 2015
home4.co.uk, 14 Beacon Road, Birmingham
Would you use this agent again? Yes

We had decided to move to Cornwall and wanted a local estate agent to sell our property. We had seen various properties which had been sold by Home 4 but it was after I had spoken to my hairdresser who highly recommended them to us that we decided to ask them to give us a quote.
Paul Dubberley came round to see us one evening and explained everything to us clearly giving us all the details and information we needed and then left us to contact them if we wanted to use them. After Paul had left

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10

Review by Maria on 2nd August 2015
Philip James Partnership, Ground Floor, Oxid House, 78 Newton Street, Manchester
Would you use this agent again? Yes

We have been a landlord for over 7 years with this company.
Emma Flynn was our main contact and she is exceptional at her job, very knowledgeable with the legislation, as we had some difficulties with our last tenant, before we decided to sell our property.
We had a nightmare with Manchester City Council too, in relation to council tax, which she managed to unravel for us, as she had kept very accurate records on tenancy change over. She was supportive, efficient and always kept us informed and

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