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Top 10 reviews of the week

Week 30 (20th - 26th July 2015) - view other weeks


1

Review by Jade on 22nd July 2015
Surelet, 14 Market place, Burton Upon Trent
Would you use this agent again? No

I would like to express my disappointment and frustration on how we have been treated by Sure let in Burton Upon Trent.
We had to wait 3 weeks for a viewing on a property. In which we had to constantly ring and chase for this viewing as no one ever got back to us. We got told on a numerous of occasions that they did not yet have the keys as Martin and Co were the previous letting agent for this property and they were in fact handing this over to Sure let.
Papers were signed at the shop befor

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2

Review by Angry on 22nd July 2015
Kingstons Residential Cardiff, 91 Wyeverne Road, Cardiff
Would you use this agent again? No

STAY AWAY!!!!

This was furnished student accommodation. We had many issues with the property and the staff at Kingstons. They appeared to think that we were to young to know anything about a property and belittled us whenever we told them of genuine problems.

On viewing the property it appeared to be up to normal standard for student property in Cardiff. However, when moving into the property more issues were found. The house was left unclean with a thick layer of dirt everywhere, mould co

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3

Review by Kate on 22nd July 2015
Barnard Marcus, 1 Holland Park TerracePortland Road, London
Would you use this agent again? No

We've had a terrible experience with Barnard Marcus. First of all, they are very slow in responding to emails, and their staff are almost impossible to get hold of. The first time we've experienced that was when we were waiting for them to initiate our tenancy agreement.

Wherever I called the agency to speak to our tenancy co-ordinator, I was told she was busy and would call me back - which she never did. Sometimes when I called them, someone else picked up and when I said I'd like to speak to

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4

Review by A.Nonymous on 23rd July 2015
Stirling Ackroyd, 91 Acre Lane, London
Would you use this agent again? No

Having come to nearing the end of my current tenancy in Brixton, it is only natural that Beresford want to start showing potential new clients round the flat I am currently occupying...

I would say there has been on average around 10 viewings per week for the last 2/3 weeks, none of which I have said no to going ahead, some (read most) of Chris's viewings have been unannounced and with no warning to us as current tenants.

Yesterday at 9:49am one of the other agents at Beresford enquired wh

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5

Review by AusMick on 22nd July 2015
Marsh & Parsons, 2-6 Kensington Park Road, London
Would you use this agent again? No

Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never did. also made promises about what the landlord would do which ultimately conflicted with what was stated in the STA. All hell broke lose when moving into the property. The agent was aware of prior history of the property which incl

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6

Review by DWJ on 24th July 2015
Rent Locally, Unit 1/09 Swanston Road, Edinburgh
Would you use this agent again? No

My wife and I moved from Inverness to East Lothian and made the mistake of renting a property from these cowboys. We were assured that it was a long term let as it was a companies investment rather than someone's house.

As soon as we moved in we discovered several problems with the property which we reported immediately. We had a severe damp problem in two of the be rooms and the central heating and hot water system did not work properly.

The damp problem finally got solved after 5 months but

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7

Review by miram on 21st July 2015
Vizor Estate Agents, 17 Church Green East, Birmingham
Would you use this agent again? No

Stay away unless you have energy to argue common sense points. Basic principles of fair dealings are turned against you. I was unfortunate enough to rent through these people. when I moved in, inventory clearly said that the grass is too long and needs mowing. On moving out, I thought to myself - I am busy with moving, there is no need to cut the grass now, they cannot argue about this. Wrong. They had the cheek to plan taking the money off my deposit. Apparently some £60 for cutting not even

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8

Review by J. on 22nd July 2015
Leonard Leese, 230 Borough High Street, London
Would you use this agent again? No

In this review I plan to be blunt, and honest. I have had dentist appointments that were more pleasant than dealing with this company. I am shocked that this company is still afloat, it is run by employees who in all honesty are unfit to run a lemonade stand. My experience includes THREE of the most naive, inexperienced and all around unprofessional workers I have ever met, and I have met some very dull-witted employees in my time. These agents' names are GEORGE, CALLUM, and KIERAN. George canc

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9

Review by AVOID on 26th July 2015
Ashmore & Co Lettings, Ground Floor Offices 2 Hearsall Lane, Coventry
Would you use this agent again? No

Ashmore & Co are a con. Stay away from them. I was very skeptic about dealing with people that were so young and immature but at the same time secretly commended them for having their own business at such a young age.

We contacted them to view a property. Our old landlord wanted their property back so we needed somewhere to move to asap. The viewing was arranged and done extremely quickly. At the time of the viewing myself and my housemate at the time commented on how unusual it was how comfor

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10

Review by Maria on 21st July 2015
Surelet (Birmingham), 346 Bearwood Road, Smethwick
Would you use this agent again? No

THE WORST AGENCY I'VE EVER HEAD TO DEAL WITH. Throughout the whole tenancy Surelet was more then difficult to communicate with, about anything regarding the apartment, we didn't even get the copy of our contract. At the end of tenancy they informed us when we had to be out (didn't bother to pick up the key as it was Saturday, and no one was interested enough to pick up the key). After the final 'inspection' for which you have to pay ‚£57 we've heard from Raman that apartment is loo

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