I'm not generally in the business of leaving bad reviews but this company really are awful. Firstly, I'd imagine we are some of the best tenants a landlord could hope for. Both professional people while my partner is bordering on ocd when it comes to cleanliness. We rented for almost 2 years and always paid on time and only had to make contact a couple of times to sort issues out. Whenever you do contact them they are plain rude as others have said and will mostly just ignore you. They lie and m
Overall, JF are an excellent letting agent. Hannah Brown was especially helpful while I was signing up to the property and the property is absolutely beautiful.
However, I am still waiting for a reply regarding the numerous complaints I had about the invasive nature of the referencing and credit checks. Below is a copy of the email I have sent to JF, to which I have not yet received a reply (the beginning has been omitted as it contains personal details):
I think the website wishes me to
Firstly my wife and i were selling our first bought property the agent oliver was brilliant and sold the house within 2 weeks for the full asking price even after it had fallen through once this was all still in a 2 week period so happy with that everything seemed to be going smooth right up until the end where the company started lying to us about when the sale was going to be completed and the money come through to our banks
Because we were relocating there was a gap between our earnings and
I would like to share my personal experience with one of the local estate agents Robinson & Jackson Bexleyheath branch.
My husband and I have been looking to buy a house in Bexleyheath area for a few months. Unfortunately good properties do not come up on the market that often. A lot of the houses are overpriced even if they are on busy roads, very close to train trucks, have tiny rooms, odd layouts or small gardens.
In the last 3 months, we only found a handful of properties on Right Move whi
The only way they have managed to get a terrible rating is because I couldn't give anything lower.
Let me start by saying that this could have been one of the easiest sales that a conveyancer could get - cash buyers with no chain.
From the outset it was a disaster. I was enthusiastically encouraged (pestered) to log on to a system that they hadn't registered me for. I can only assume this piece of vital information was lost on the handover between the work experience kids. A couple of weeks l
When they first approached me - they sounded very friendly to get the work but as the time passed - it became bad to worst.
1. I did blunder to go with sole agency and they pushed us to accept tenant which they preferred - we never liked them from beginning. Took it to the last moment and had no other option/choice
2. Never got chance to review the contract before it was already signed by the tenants - had to request for some amendments - garden maintenance, other critical issues - which never g
From when I first spoke to James I knew that this was my style of estate agent. He didn't just take down my details and book in a viewing he talked me through the property to make sure that it was going to meet my requirements before I moved forward with a viewing. When this was established he was then able to contact the landlord straight away which also show great customer service not just to the tenant but to the landlord. But more importantly it was very clear that he a good relationship
We have rented a flat via Alphabet City for almost a year and only have an wonderful experiences.
They always welcome any query and issue with a smile, everyone in the team is extremely competent and patient. I never encountered any negative experience at all. On the contrary, when situations were difficult and where other agencies would say no, the staff at Alphabet City always did their best to try and say yes when possible. For example we've had issues with our bank that caused a delay in p
Having been looking to buy for a long time, I had been messed around by a number of agents on a number of other properties before coming to view a property put on the market by Hastings International.
Tim was my initial contact in setting up the viewing. Having previously dealt with over 30 agents, even from the start Tim was one of the few agents that I had come across that actually followed up on a promise to give me a call back to arrange the viewing itself.
The viewing itself, and most sub
Shamefully poor customer service from director of the company himself. 2 weeks to fix a fridge, with poor communication and no apology, culminating in an aggressive and threatening conversation with Mr Abdul Azad. Very surprised that a man with such little customer service skill is the director of a company. Details below:
I have been a tenant in a property managed by next move for the last 2 years and have had generally good customer service other than extortionate agency fees which appears
