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Top 10 reviews of the week

Week 16 (13th - 19th April 2015) - view other weeks


1

Review by Max on 14th April 2015
Portico, 129 Northcote Road, London
Would you use this agent again? No

In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them.
During my tenancy, which I ended after 10 month using my break clause, I had several maintenance issues. It usually took several notifications from my side to even draw attention and even then I only was told the issues will be reported to maintenance and I rarely received feedback from them.
All in all one can get good service until signing the tenancy agreement but then has

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2

Review by Martin on 14th April 2015
The Property Experts, Friars House Manor House Drive, Coventry
Would you use this agent again? Yes

Riding my motorbike through Coventry yesterday I stopped at a junction and saw the smiling face of one Brendan Pettigrew looking back at me from a ¢â‚¬ËœFor Sale' sign in the front garden of a house. Distracting me a second from the job in hand it reminded me that going back several months when a sold my house I had fully intended writing to Newman's to thank them for the service I had received. Surrounded by packing boxes and all the other rubbish I maybe shouldn't have taken with me I s

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3

Review by Cat on 16th April 2015
Prospect Estate Agency, 59 High Street, Maidenhead
Would you use this agent again? No

My friend moved over to UK from Italy, and rented a room in a shared house via an estate agency, because he wanted something legal, with a contract.

The advert was for a double bedroom in a shared house, furnished. One room is still advertised as a double bedroom, and upon viewing it my friend liked it and decided to go for it.

After a few issues with the referencing and them dragging their feet and not telling my friend he cannot move in on the agreed date, he finally moved in 4 days alt

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4

Review by Fiona on 19th April 2015
Roger Platt, 25-29 Queen Street, Maidenhead
Would you use this agent again? No

Absolutely appalling. As I had had a bad experience with another agency who had not been able to get maintenance done, I used this as a test. Hazel Wray (M.A.R.L.A.) came around to view my flat and made a lot of promises about getting a list of necessary maintenance done during the void before the new tenants moved in. She also assured me that their maintenance was managed locally and that she had a handyman on call who could come around and do it.

Although there was a gap of several weeks du

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5

Review by Ruth on 16th April 2015
Lettings Direct, 1 Canute Road, Southampton
Would you use this agent again? No

I have rented my property out for over 5 years through Approved Property in Havant and was always happy with the services however !
They were taken over by Lettings Direct in December last year and that was when my problems started.
Firstly the rent is always paid into my account often 2-3 days after they have received the rent from my tenants which I complain about and it still goes on.
I pay for full management fees and an inspection of my flat should be every 3 months.
It is 6 months sinc

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6

Review by Mrs on 16th April 2015
Scottish House Move, Centrum House 38 Queen Street:, Glasgow
Would you use this agent again? No

I telephoned this agent and spoke with the owner of the company Colin initially; I was quite impressed by his initial discussion as to how an online estate agency differs from the traditional high street one.
I rang back some weeks later, in order to make a decision as to whether to instruct them with our property, and spoke with Ruth. I had several more detailed questions pertinent to our specific property. She answered the queries in a monosyllabic manner with very little elaboration as to w

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7

Review by Marco on 16th April 2015
Foxtons, 2-6 Station Parade, London
Would you use this agent again? Yes

Hi there,

Even though we have not rented through Foxtons in the end, my partner and I were so happy to meet Silvana Borja during our flat hunting. We rented through a private landlord in the end just because it was about a loft style property but regardless, Silvana has been an amazing agent. We even made an offer for a place in Cricklewood (1 Richborough Road)

Since day 1 she has been warm, welcoming and fun to work with. She immediately understood our needs and what we were looking for even

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8

Review by James on 15th April 2015
Fox & Sons, 21c Goring Road, Goring-By-The-Sea
Would you use this agent again? No

After two weeks of negotiating a purchase price we were not informed our offer had been unsuccessful and that the vendors had accepted a higher offer from another prospective buyer. Two days later, we received a call claiming the vendors decided to go with our offer as we had a stronger, favourable chain.

The memorandum of sale was eventually sent out two days later.

After two to three weeks had passed, our mortgage application was progressing, solicitors were communicating and searchers w

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9

Review by Irate on 17th April 2015
Pattinson Estate Agents, Blagdon House, Smithy Square, Cramlington
Would you use this agent again? No

I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and was cracked, dis-colored and missing a corner in short it looked awful. I called Pattinsons and spoke to Kerry I told her I was unhappy and wanted it removed asap, Kerry said she had ordered a board for a different house in the street and would get it moved (n

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10

Review by Fiona on 19th April 2015
Appleton, 2 Thurlby Way, Slough
Would you use this agent again? No

During the time I used this agency they repeatedly failed to get necessary maintenance done, always claiming that they had not been able to get workmen. One the only occasion that they (allegedly) got a repair done, damaged pieces of wood which I had taken apart in order to facilitate the repair were simply screwed back together, rather than being replaced with good wood.

In 2009 they tried to let my 2 bedroom property for a year for less than the going rate for a 1 bed flat, proudly boasting

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