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Top 10 reviews of the week

Week 19 (05th - 11th May 2014) - view other weeks


1

Review by PW on 7th May 2014
Savills, 1 High Street, London
Would you use this agent again? No

We are extremely disappointed with our experience of Savills. They seem to exemplify all the worst elements of the rental market that are being discussed in the national news currently.

After a reasonable start in initiating our tenancy they have been nothing but useless. Following several hundred pounds in admin fees to start we were also charged £140 to renew our tenancy after 18 months. Despite the fact that they use online contracts (so they just have to input the new dates and increase

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2

Review by Sophie on 6th May 2014
Beresford Adams, 18 Madoc Street, Llandudno
Would you use this agent again? Yes

Rachel provided me with excellent service throughout purchasing my mortgage. As I am only 20 mortgages were completely new to me ¢â‚¬â€œ I had no idea about anything! Rachel made me feel at ease about everything and I felt like I could ask her anything without feeling silly ¢â‚¬â€œ and she explained anything I asked to me in great depth, until she was certain I understood! She would always clarify I understood what I was signing, reading and what step I was at in the house buy

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3

Review by S on 11th May 2014
William H Brown, 10 Kingston Road, Hull
Would you use this agent again? No

In March 2009 I bought a property through WH Brown based in Willerby Square East Yorkshire, I later made the bad mistake of selling my own property through them. When I initially contacted them to view the property in Bishop Burton near Beverley I was told in would be at least 10 days before they had an agent available to show me round. When I finally got to view the property I was shown around with another couple which was not appropriate as I felt rushed and not able to look at my leisure. I a

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4

Review by Claire on 9th May 2014
Shaw & Co, 29 Lower Clapton Road, London
Would you use this agent again? No

The estate agent/landlord (brothers - lack of impartiality) has not held true to the Tenancy Deposit Scheme that he is registered with and uses as a marketing tool (displayed in his window) to lure trusting tenants.

As tenants we were threatened (in writing) that if we lodged a dispute with the TDS it would be bypassed and we would be taken to court anyway.

No part (even the undisputed part) of our deposit has ever been returned to us since 2013.

The estate agent does not respect tenan

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5

Review by Money on 8th May 2014
Northwood, 5a St. James Street, Derby
Would you use this agent again? No

Me and my husband have rented 7 properties between us and this is by far the worst letting agents we have ever dealt with when moving out of a property. Firstly when they were showing others around the house after we had handed in our notice one agent took me to one side and asked exactly what we were doing to 'tidy up' when we did leave, bearing in mind we had boxes everywhere as we were in the process of moving out and then told us the oven cleaner he had seen in the house would not be good e

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6

Review by Adam on 12th May 2014
haart, 4 Leaveland Close, Ashford
Would you use this agent again? Yes

I just wanted to praise your team at Ashford, including Gary, Kim, Ashley, Richard and Matthew as the service they have provided me has been outstanding.

I had my house on the market with another well established agent previously. In 5 weeks I had a handful of viewings and no offers combined with terrible customer service and I had to do all the chasing for simple things like feedback or show potential buyers round.

Your team took over and I was immediately struck at just how professional,

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7

Review by Rach on 7th May 2014
The Property Experts, 1 Regent Street, Rugby
Would you use this agent again? Yes

This was an empty/No chain property, belonging to my Late Father, that passed all surveys. There were 5 x previous abortive sales on it with a different agent, PRIOR to me moving to Newman Estate Agency. After that I did indeed market with Newman, but my reason for doing so, was in the MAIN due to how superb the professionalism and service given by the particular agent I specifically asked for, ie Spencer Blake.
I moved to Rugby some 20+ years ago, and when I sold my first property in Rugby

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8

Review by liverpoolluke on 9th May 2014
Habitat Property Services, 38 Portland Road, London
Would you use this agent again? No

Initial contact was good,during a phone conversation in arranging a viewing.viewing arranged for 12pm.I arrived at 12.03,having had to leave my work in warlingham,and also the estate agent failing to let us now there was a property the other end of the road with the same door number,where a resident informed us we were waiting at the wrong property.the road the property is on is pay and display,where the machine was half way done the road.at 12.20,after standing outside the property for all tha

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9

Review by Pabitra on 12th May 2014
Christopher Stanley Estate Agents, 50 Market Square, Bicester
Would you use this agent again? No

Carl is a person one should not trust. We paid him 1850 pounds in advance before signing the contract for a flat. He told us that flat is available from 3rd FEB 2014 and we needed the Flat from that date only we are very clear on the date from the beginning and the money was transferred on the basis of his word that the Flat is available from that date. The landlord did not agree to sign the contract because the Flat was not available from that date. Carl told us that he would make the landlord

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10

Review by Satisfyingly on 12th May 2014
House Network, Estate Offices, Units 13 & 13a, Radley Green Road, Ingatestone
Would you use this agent again? Yes

We first engaged House Network in 2010 and the service was excellent. During the following twelve months we were able to manage our property sale site by continuously making amendments to text and photographs as and when we recognised areas of description that could be improved upon. This feature was invaluable and we believe that such a level of control would not have been possible with a conventional estate agent.
Due to the stagnancy of the housing market we were able to suspend marketing of

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