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Top 10 reviews of the week

Week 16 (14th - 20th April 2014) - view other weeks


1

Review by Average on 17th April 2014
Beresford Adams, 53 Hope St, Wrexham
Would you use this agent again? No

Where do I start?
My fiancƒÂ©e went to view this property at the end of February beginning of March and it was left in a pretty bad state by the previous tenants. My fiancƒÂ©e was assured that the property would be fixed and returned to a state that was fit to rent, we also enquired about getting a tumble dyer included in the price which was agreed and later confirmed to us by email (after being agreed verbally it took them some time to confirm it in writing, a recurring sequence with thi

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2

Review by LN on 17th April 2014
The Property Experts, 3 Euston Place, Leamington Spa
Would you use this agent again? No

The staff is ok, mostly professional (with an exception).
The property was cold but I can hardly blame the agency for it. What I can blame them for is slow or in some cases no response to many reported faults:

- Fuse once blew when I was abroad. My wife left with no power to the house (fridge included) and two little children. Obviously, the response was as prompt as it could and a contractor came to fix it within around 3 hours. As it turned out, it only needed to be switched back on. I got

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3

Review by Amr on 15th April 2014
Crystalight Ltd, 251/253 Wells Road, Malvern Wells
Would you use this agent again? No

I am quite surprised by the way their Cardiff flats are managed. From the very beginning, and after the contract signing with their previous agent (let-find only), problems appeared. These should have been dealt with way before advertising the property, especially that they are not so big:

1- The broken window curtain in the bathroom, many blown out bulbs, and, most important, the broken down washing machine programming knob shaft rendering the whole device inoperable. My mistake, of course,

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4

Review by Disgustedtennant on 17th April 2014
Paul Wright & Company, 121 Ipswich Street, Stowmarket
Would you use this agent again? No

Ever since Rob left, the service has been appalling. When we decided to move to a bigger property, the company asked us to carry out new tenant viewings. We noticed one evening, by chance, that the property had been taken down from Rightmove, though we still had a viewing booked for 10am the next day. We phoned the office the next day and they told us that someone had taken the property but they had failed to let either us OR the next viewers know.

We were then sent the leaving paperwork for

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5

Review by ano on 18th April 2014
Lewis Phipps Lettings and Management, Nelson House, 15 Barlow Moor Road, Manchester
Would you use this agent again? No

Not quite sure where to start with this review, as I have never felt the need to write a bad review.
As a letting agent myself, I have never had the displeasure of dealing with such a rude and unpleasant agent.
I was in a tenancy with a friend, when my circumstances changed, I gave the landlord over 8 weeks notice out of courtesy, as well as my housemate, in order for her to find someone else to move in with her. I also informed Lewis Phipps with 6 weeks written notice that I would be vacatin

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6

Review by Cash on 15th April 2014
Pennycuick Collins, 54 Hagley Road, Birmingham
Would you use this agent again? No

Well, where to start? Pennycuick manage the building in which I live. Manage being used in the absolute loosest of terms. We hand over a little over £1300 per annum to Pennycuick, very little of which I actually see being spent on the management of the premises.

The windows are seldom cleaned. I believe they were maybe cleaned 3 times over the last twelve months. As I'm in the Armed Forces I spend prolonged periods away from home. Before embarking on a three month deployment I had noticed o

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7

Review by Nick on 16th April 2014
Anthony Pepe & Co, 301 Green Lanes, London
Would you use this agent again? Yes

We would firstly like to add that we were also assisted by Mina and Ari with the sale of our flat as well as George and Julio mentioned above. We have nothing but positive things to say about everyone at Anthony Pepe. They were all very patient and helpful and delivered on their promises. We are first time sellers so were unsure about everything we needed to do and be aware of. The team guided us through the processes explaining everything to us so we were able to plan in advance and be ready fo

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8

Review by Very on 16th April 2014
Andrew Hayward Estates, 24 Chatsworth Road, London
Would you use this agent again? No

Landlords and tenants alike steer clear! A checklist of what to ensure when using Andrew Hayward Estates. Mistakes I made......

1. Check the deposit has been registered. Make sure you have a certificate that states, exactly where, and the amount that has been registered with the tenancy deposit scheme. Under no circumstances can this deposit be used as "advanced rent". Especially if both the landlord and tenant are unaware of this fact.

2. Make sure your managing agent knows that they can

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9

Review by Andy on 17th April 2014
Emoov, 121 Sloane Street, London
Would you use this agent again? No

"*". On their website it says they will market the property indefinitely until it is sold. I paid for that package. It is not indefinitely -it is for 12 months only. I also was told that I could take the property off the market at any time and then re-advertise whenever I wanted. So, after the property was still unsold after 8 months I withdrew the property from sale, and then re-advertised with them 3 months later. Then a few weeks later I received a curt email informing me unless I paid for an

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10

Review by Mr on 15th April 2014
Prospect Estate Agency, 24 King Street, Reading
Would you use this agent again? Yes

I had the experience of dealing with Prospect twice as I actually bought & sold the property in question through them, I can honestly say that my experience of using them as the sole agent in my affairs has been nothing but positive from start to finish.

I initially gave the property to Romans to sell but after a month of not many viewings at all I decided to go back to Prospect on a split commission basis I can honestly say Romans didn't get a look in after that.

Ryan Bloomfield worked ha

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