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Top 10 reviews of the week

Week 15 (07th - 13th April 2014) - view other weeks


1

Review by Mr on 11th April 2014
DJ Alexander Lettings, John Cotton Centre, 10 Sunnyside, Edinburgh
Would you use this agent again? No

Whilst not quite in "*" another agents league¢â‚¬Â¦¢â‚¬Â¦..
I thought it would be useful (for DJ Alexanders predominantly) to be given a clear and concise breakdown of the key issues that people experience when renting a property from the company. I would hope that both Ben Alexander (Customer Service Manager) and ultimately Proprietor David Alexander acknowledge and take advantage of this research below gathered from feedback on allagents.co.uk. Ordinarily I would not do this how

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2

Review by Damien on 11th April 2014
Felicity J Lord, 310 Mare Street, London
Would you use this agent again? No

My partner and I let a flat through FJ Lord which was managed by their maintenance company from June 2012 ¢â‚¬â€œ December 2013.

It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœservice' provided to my partner and I before, during and after our tenancy.

I will start at the beginning. We viewed a property in April 2012 and wished to take it; we were required to put £1,000 down to

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3

Review by Damien on 11th April 2014
Spicerhaart, Colwyn House Sheepen Place, Colchester
Would you use this agent again? No

It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœservice' provided to my partner and I before, during and after our tenancy.

I will start at the beginning. We viewed a property in April 2012 and wished to take it; we were required to put £1,000 down to make an offer, which if accepted we could not get back, if we were to pull out of the deal. This is the highest ¢â‚¬Ëœoffer deposit'

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4

Review by Dawn on 13th April 2014
Let Direct NE, 566 Durham Road, Gateshead
Would you use this agent again? No

AT LEAST DICK TURPIN WORE A MASK!!

Not so *Let Direct NE
I met up with David at the above property at the pre-arranged time of 1 pm on Wednesday 2 April 2014.
The property was in a state of slight disrepair with wallpaper peeling off the walls in both the main bedroom and the living room (there was also a bin bag stuffed with an old duvet left in the bedroom); loose/bunched up carpet in the main bedroom and the passage cupboard was filled with various paint cans and assorted rubbish.
I may

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5

Review by paul on 8th April 2014
Northwood, 271 North Street, Bristol
Would you use this agent again? No

This is a warning to any landlord who want to let their property with Northwood 271 North Street Bristol BS3 1JN .I signed over my property to Northwood in A1 condition on 11/2/2013 my experience with them was good until things went very bad.

Northwood informed me of a problem at the property with a leak coming from the roof and I agreed for their contractor to carry out an assessment of the works required to remedy this.

But to my Horror when I got the report from their contractor it said

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6

Review by Robert on 14th April 2014
Redbox Residential Ltd, 546 Leeds Road, Bradford
Would you use this agent again? Yes

Redbox was the third agent I instructed after losing hope of ever trusting an estate agent again. The first one was Hatched [see review], a web-based outfit who found me only five viewers in four months. The four offers I got were comical ¢â‚¬â€œ looking back, I realise that buyers thought of Hatched as a cut-price brand, and so they cut their offers accordingly. The second agent was a local partnership, Hamilton Bower [also reviewed on this site], who tricked me with a story about an i

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7

Review by Unhappy on 8th April 2014
Essex & Suffolk Lettings, 15-19 Headgate, Colchester
Would you use this agent again? No

I wish I would of read these reviews previously...... We've had so many problems it's been ridiculous!
For us it started straight away when we were rushed into signing the tenancy agreement, after only wanting to do a 6month tenancy they almost bully you into signing a 12month one as their renewal fees are £140 each!!! So that would be £240 for us just to renew! No thank you! We weren't given a good chance to sit and read through the tenancy agreement either before signing on, and later came

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8

Review by Sharon on 9th April 2014
Robinsons Relocation Ltd, Nuffield Way, Abingdon
Would you use this agent again? No

Having undertaken 5 international moves - our experience with Robinson Relocations has been the most costly. Like the previous reviewer indicated - Ms. Durkin arrived with a ipad in hand with what can only be described as a scripted performance in which I was asked to watch their company's promo video. She then proceed around my 5 bedroom home, tapping furiously into her ipad and indicating that our household shipment would 'just' fit into a 40 foot container.

To that end, I downside around

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9

Review by Helpless on 9th April 2014
Sharman Quinney, 50 Hargate Way, Peterborough
Would you use this agent again? No

We did not in the end instruct Sharman Quinney to market our property because, frankly, their fee was sky high and because it was fixed provided no incentive for SQ to maximise sale price.

We actually went with an online estate agent (Hatched) instead, paid 75% less in fees (with nothing paid upfront - i.e. we agreed that the agent would have no entitlement to commission until completion), and we sold our house after a bit of a bidding war! We haven't looked back and wouldn't change our decis

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