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Top 10 reviews of the week

Week 1 (30th - 05th January 2014) - view other weeks


1

Review by lajesticvantrashell on 4th January 2014
Saxon Hoffa, Ascot House, Ascot Avenue, Glasgow
Would you use this agent again? No

This is an awful letting company. It's difficult to know where to begin! Firstly, they charge a holding fee, which under Scottish law they are not meant to do. I contested this when viewing the flat but was brushed aside - I should have known then to let them well alone but after another flat falling through, we were desperate to find somewhere so we went for it.

When we had problems with the flat, we were meant to solely deal with Jerry, the property manager. He is extremely difficult to get

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2

Review by John on 6th January 2014
Fulfords, 99 High Street, Honiton
Would you use this agent again? No

Totally incompetent. My first home buying experience was an absolute disaster thanks to Fulfords. From being given the keys to the house we purchased before the seller had even moved out to a careless mortgage advisor. Empty threats and pushy staff. I would avoid Fulfords like the plague.

First of all, the house purchase was held up due to difficulties the seller was having moving into their new home. I don't know the full details but all I know is it is was to do with a mortgage that Fulford

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3

Review by Nedflanders on 31st December 2013
Oneworldoffplan, 25 Roman Road, London
Would you use this agent again? No

I own a property in north Ilford, which does not have many tenanted properties, so I wanted to make sure the agent I chose was the right one.

I spoke with Nicole and Azad from oneworldoffplan and once they had viewed my property, which is a very large Victorian terrace with complete original features, they were really adamant that they had the right customer base to rent the property out. They offered me a "rent guarantee" 12 month contract and would take the house straight away.

I receiv

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4

Review by Kev on 31st December 2013
Steyn Lettings, 88 Newington Raod, Edinburgh
Would you use this agent again? No

I lived in a property managed by Steyn lettings for 5 years (we loved the flat so much and put up with all the things listed below because of the location and space) and had so many bad experiences dealing with their office staff I would never suggest anyone rent from them. Everyone else who works for them, like their tradesmen are top class and really honest and direct, but every single instance I or my girlfriend at the time had to contact their office, we usually ended up feeling totally ign

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5

Review by azza on 31st December 2013
Austin & Wyatt, 26 London Road, Southampton
Would you use this agent again? No

Firstly, to give this context, I'm a serious buyer willing to make a good offer - not a time-waster. I'm chain-free, hold a mortgage agreement in principle and could move as quickly or slowly as the seller requires - surely quite a good prospect?

Austin & Wyatt just don't seem that bothered about making a sale, though. They ignored an enquiry through Rightmove, but did eventually respond when emailed through their own website. Despite arranging everything well over a week in advance, they th

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6

Review by Avooooid on 5th January 2014
Nelsons, 7 Clapham Common South Side, London
Would you use this agent again? No

Firstly our move-in monies were miscalculated as they had 'forgotten' that we had paid part of it a month before and we had to prove this to them rather than them checking their records.
The next problem started with us picking up the keys from the office on the move in day when we were asked if we knew about the hole in the ceiling in one of the bedrooms - we had viewed the flat a month before and this didn't exist then. We were assured at this point that the plastering would be painted over i

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7

Review by CarlyHayward on 31st December 2013
Keeley Associates, 48A St Marys Street, Cambridge
Would you use this agent again? No

We had many issues with Keeleys during the 18months we rented with them.
1) Every 6 months we received a bill for £40 which seemed to pay for the privilege of being sent a signed A4 sheet of paper confirming our continued tenancy.
2) They allowed workman into our flat without prior confirmation from me, leading me to believe that items had been removed from the flat. Of course this meant several phonecalls to the police, one of which was dreadfully embarrassing when I had to explain my agents

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8

Review by Dina on 2nd January 2014
Stirling Ackroyd, 15a Station Road, Sunbury-on-Thames
Would you use this agent again? Yes

Three years ago, I tried to sell my house and after a disappointing experience with Townends in Sunbury, I was very afraid to use another company that fell under Badger Holdings.... Luckily I did but this time went with Regents in Sunbury Upon Thames. I invited Brett Foulser into my home at the begining of September this year (2013), whist toying with the idea of whether to sell my property. Brett reassured me of his services at Regents and now that I have sold the house, four months later, I no

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9

Review by A on 3rd January 2014
Orchard Cottages Ltd, Sandpipers, Truro
Would you use this agent again? No

I found Linda Selman so awful to deal with that I had to withdraw my application to rent one of the properties she was managing.

When I first met her I was with two friends viewing another of her properties. She was so rude and obnoxious on this occasion that she managed to offend both the friends I was with. We could not believe anyone could be so obnoxious. She was so awful it was surreal and we laughed about it for the rest of the day. However, when I put in an offer on one of her o

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10

Review by Do on 6th January 2014
Property Match London, 55 Millharbour, London
Would you use this agent again? No

WORST AGENCY IN LONDON! If you are reading this and are about to sign of have signed with Property Match save yourself a lot of trouble and do not bother! Their staff are so incompetent "xxx". The first property I was due to move in I was told I had "2 professional housemates who worked in the City." Turned out I had one unemployed guy living there who had trashed the place. The fridge and freezer didn't work, the place hadn't been cleaned for months and even the person doing the inventory descr

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