Tomlinson Estate Management

Imperial House
Lenton,Nottingham
Nottinghamshire
NG7 2BT
01159249 200

Website not available

Properties for Sale
Properties to Rent

“Would not even give one star...”

Nov 16,2018
Minithumbdown
By: 'Disappointed'
Nov 16,2018
0 people found
this helpful
Absolute crap. Tries to rip money off you and take as much of your deposit away as they can. Would clean things up at the end that they have never thought to clean before we moved in. Lets strangers in without texting or calling in ...
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Comment on agent fees
Its a good 90 pounds for each person which I think they did not deserve to have at all. The fact that they were so keen to rent the house out to someone else was so that they could get another 90 pounds from each tenant instead of giving a discount to us which current tenants get for another year.
Was this helpful? Yes
Feb 28,2018
Minithumbup
By: 'notts'
Feb 28,2018
5 people found
this helpful
Literally the worst estate agents I will probably ever deal with. They charged an extortionate amount for cleaning at the end of the tenancy, using a company that wasn't even legit. Then only returned the deposit nearly 2 1/2 months after the tenancy ended, which meant ...
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Was this helpful? Yes
Dec 22,2017
Minithumbup
By: 'Lynn Blakeborough'
Dec 22,2017
1 people found
this helpful
They offer a very good customer service, I highly recommend using this company. They are very friendly and have helpful staff....
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Was this helpful? Yes
Oct 26,2017
Minithumbdown
By: 'Lenton'
Oct 26,2017
4 people found
this helpful
Pathetic customer service. They drag their heels for anything that looks likely to inconvenience them, ignoring emails and avoiding phone calls. Their response to our deposit queries has been nothing short of a joke, failing to reply to us or give us access to the ...
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Was this helpful? Yes
Sep 27,2017
Minithumbdown
By: 'Hannah Zailey'
Sep 27,2017
2 people found
this helpful
They are slow and respond slowly to requests. They took 6 weeks to get my deposit back to me (despite the fact it should take 10 days) and even then they disregarded my email giving them a forwarding address and sent my all my personal information, as ...
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Comment on agent fees
Expensive, but similar to that of most other student lettings agents.
Was this helpful? Yes
Sep 22,2017
Minithumbdown
By: 'Every Tomlinson Tenant'
Sep 22,2017
1 people found
this helpful
Genuinely shocking service, my third year of renting from a student landlord in Nottingham and by far the worst experience any of my house has had. Communication is non-existent - they will literally never answer the phone even when people are in the office, and ...
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Was this helpful? Yes
Feb 22,2017
Minithumbup
By: 'Toni young'
Feb 22,2017
0 people found
this helpful
I have been renting through Tomlinsons for 2 years and found everyone in the office helpful. Especially Joe. Any maintenance issues have always been dealt with promptly. Would highly recommend this agency....
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Was this helpful? Yes
Jan 31,2017
Minithumbup
By: 'Adrian'
Jan 31,2017
0 people found
this helpful
This is the best agent I have dealt with in the last three years in Nottingham. Really helpful and efficient. Clear paperwork and they always call me back and try to help with problems....
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Comment on agent fees
Fees are standard and fair
Was this helpful? Yes
Aug 25,2016
Minithumbup
By: 'Kate'
Aug 25,2016
1 people found
this helpful
The house was not ready when we were moving in to the house. They try and charge you for everything possible including not giving the full deposit back. Terrible company. Would not recommend for fellow students....
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 25,2016
Minithumbdown
By: 'UniOfNotts'
Aug 25,2016
1 people found
this helpful
Absolutely appalling experience for everyone. Firstly, I arrived to a broken house with half of the kitchen appliances either broken or not functioning properly. The TV took literally months to sort of, getting engineers and other professionals to sort it out, when all that was ...
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Comment on agent fees
Poor, we definitely did not get our money's worth. My new house which is just about the same price (a little cheaper) and it is a luxury compared to this house.
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Aug 21,2015
Minithumbup
By: 'Souvik'
Aug 21,2015
2 people found
this helpful
I have dealt with many estate agencies (enough to know most of the unscrupulous practices and beat them in their own games) but unlike them Tomlinson Estate Management was very professional, cooperative and unlike many others with rip-off charges at the drop of a hat ...
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Comment on agent fees
Everyone charges a fee. Sometimes it could be inconvenient for a student. But it becomes worse if there random charges there on and no assistance is provided during the tenancy. Tomlinson Estate Management did have a sign up fee but they deserve that as they solved every issue during our tenancy instantly without ripping off absurd charges.
Was this helpful? Yes
Jul 20,2015
Minithumbup
By: 'brianlayzell'
Jul 20,2015
0 people found
this helpful
For the second year running Tomlinson Estates in the shape of Joe Hammond has been very helpful in renting out a room for us in our property. Excellent service...
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Was this helpful? Yes
Jun 24,2015
Minithumbdown
By: 'Anon'
Jun 24,2015
0 people found
this helpful
I haven't moved in yet, but I have received the moving in leaflet outlining various fees, conditions etc that are new to me: -£12 to send a letter about outstanding rent -£10 to request letters or documents -£50 to 'notify change of ...
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What agent could do to change your mind?
Absolutely insane. Can't tell if taking the mick or actually being serious and asking you to pay ‚£12 for a letter to be sent to you, and ‚£50 for changing a burglar alarm code. etc...
Attached Files
Comment on agent fees
Absolutely insane. Can't tell if taking the mick or actually being serious and asking you to pay ‚£12 for a letter to be sent to you, and ‚£50 for changing a burglar alarm code. etc...
Was this helpful? Yes
By: Thomas Tomlinson
Jun 24, 2015
View all comments (1)
Dear Future Tenant, Thank you for writing the review, we appreciate feedback and that you have concerns with your up and coming tenancy. We have recently sent out our moving in emails which lay out various details of the moving in process as you know. The charges below were outlined in this email in order to give greater transparency showing the way in which we work. We detail these charges in all tenancy agreements as well as display them clearly in the office. I appreciate you may feel ...
Jun 11,2015
Minithumbup
By: 'Sam Hale'
Jun 11,2015
1 people found
this helpful
In a previous review I stated Tomlinson had performed inadequately and that a certain member of staff had been particularly bad. However, after speaking with Tom Tomlinson, who is very professional and pleasant to deal with, I realised we were emailing a redundant email address ...
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Feb 09,2015
Minithumbdown
By: 'Sam H'
Feb 09,2015
4 people found
this helpful
Tomlinson's communication is awful, there are multiple problems with the house that should be very easy and quick to fix. Multiple emails, five telephone calls and over three weeks later nothing has been done. The replies we do receive are incoherent and not to the ...
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What agent could do to change your mind?
Hire intelligent employees who can actually deal with problems that tenants have. Fix problems with houses quickly Treat tenants like humans, not just as a source of income.
Attached Files
Was this helpful? Yes
Dec 05,2014
Minithumbup
By: 'Tom K'
Dec 05,2014
1 people found
this helpful
I was recommended Tomlinson Estate Management by a friend to help manage a number of properties. Having spoken with the manager about possible options, I found him to be very informative and friendly, a huge contrast to the service I got from one of the ...
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Was this helpful? Yes
May 29,2014
Minithumbup
By: 'Mark T.'
May 29,2014
0 people found
this helpful
Come highly recommended. They manage a number of properties for me and are very attentive to the needs of my tenants and attend each request from my tenants immediately. It gives me peace of mind knowing that I have left my properties in such competent ...
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Was this helpful? Yes
May 29,2014
Minithumbup
By: 'G P'
May 29,2014
1 people found
this helpful
This is the first time I have left a review but feel like finding a good letting agent whilst I was studying at university was a big decision. I\'m so very glad I made the right choice by using Tomlinsons. The properties I have ...
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Was this helpful? Yes
May 14,2014
Minithumbup
By: 'Student1234'
May 14,2014
0 people found
this helpful
I was a tenant of TEM for the past 2 years and I can\'t fault them. They offered good advice and the staff aren\'t pushy at all. I wasn\'t pressured into renting anything and they were quite happy to let me walk away ...
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Was this helpful? Yes
Apr 30,2014
Minithumbdown
By: 'HD'
Apr 30,2014
3 people found
this helpful
Been sharing a house of 6 rented by Tomlinsons since September 2013. Started off badly - the house was mouldy and dirty when we moved in - especially the cupboards and drawers in the kitchen. Has only got worse as time has gone by - our light ...
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Was this helpful? Yes
Feb 11,2014
Minithumbdown
By: 'Father of prospective tenant'
Feb 11,2014
4 people found
this helpful
This agent has been truly dreadful. My daughter has repeatedly asked for information on a property she was considering renting alongside others, (only 18 years old and first time renting), and yet despite multiple attempts has still not received the information. This has included: - Sending ...
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By: Thomas Tomlinson
Feb 11, 2014
View all comments (1)
Hello, I’d like to apologise for any inconvenience that has been caused by our team. It is obviously not our intention to make those that use our service feel the need to write us a negative review. Tomlinson Estates is a small family business and every comment, especially complaints, are taken seriously. I would like to clarify that the property is not managed by Tomlinson Estates and we are on a letting only basis with the landlord so our involvement with the property is limited. I ...
Feb 11,2014
Minithumbup
By: 'J.A.'
Feb 11,2014
3 people found
this helpful
I am amazed at the review by the tenants parent. I have found this company so helpful with any queries I had, concerning my tenancy. All my questions were answered and any paperwork required was delivered efficiently. I had a problem receiving my student loan, ...
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Was this helpful? Yes
Aug 22,2013
Minithumbup
By: 'Kamran'
Aug 22,2013
3 people found
this helpful
Very good customer service and they dealt with all of my issues appropriately and promptly, definitely will use them for my final year....
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Was this helpful? Yes
Aug 22,2013
Minithumbup
By: 'David & Siobhan'
Aug 22,2013
3 people found
this helpful
Always responsive & solve problems without the need for consultation. Seek the most cost effective solutions. Always successfully let the properties - 100% record over 12 years We trust fully in the professionalism & integrity of Tom, Vera and the team and of course Lynette Tomlinson also....
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Was this helpful? Yes
Aug 21,2013
Minithumbup
By: 'N. G. Ford.'
Aug 21,2013
3 people found
this helpful
Tomlinson have been my letting agent for 10 years. my property is always let quickly and apart from one letting they have all been very good, the bad one was dealt with firmly and effectively. the staff are very professional and ffreindly and always get a ...
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Was this helpful? Yes
Aug 21,2013
Minithumbup
By: 'Barbara Day'
Aug 21,2013
3 people found
this helpful
So far I have been very happy with Tomlinsons. Communication is swift, promises are kept and issues are dealt with quickly and efficiently. Tenants were found within a couple of weeks, unlike the last agent which only came up with tenants at the eleventh hour. ...
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Was this helpful? Yes
Jan 29,2013
Minithumbup
By: 'T.J Money'
Jan 29,2013
3 people found
this helpful
TEM were very helpful with all aspects of my move to nottingham. As i had no previous experience of the area their local knowledge was a massive help. The staff were all very friendly and helpful with a few lfts to properties. i would recomend ...
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Was this helpful? Yes
Oct 30,2012
Minithumbup
By: 'Ralph Weston'
Oct 30,2012
3 people found
this helpful
Having lived a lot in london as an undergrad I found it made a refreshing change to deal with a frank and efficient lettings agent who communicated with me regularly and promptly dealt with our maintanence concerns ast they arose. This is how all agents ...
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Was this helpful? Yes
Oct 25,2012
Minithumbup
By: 'J.O.C'
Oct 25,2012
4 people found
this helpful
I would highly recommend Tomlinsons to any student that was looking for accommodation. Unfortunately I only discovered them in my final year, nonetheless, the time I spent with Tomlinsons was nothing but pleasant. I had previous issues with my previous landlord, and they were far ...
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Was this helpful? Yes
Oct 22,2012
Minithumbdown
By: 'e567892'
Oct 22,2012
4 people found
this helpful
I would seriously recommend avoiding Tomlinson Estate Management. They are incredibly dishonest - before signing our contract we were promised that all their properties were professionally cleaned before new tenants moved in, however when we arrived the house was filthy. There was a lot of ...
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What agent could do to change your mind?
The agent should make more of an effort to be helpful and friendly in correspondence with their tenants. They should not make dishonest claims, hide evidence and refuse to cooperate with negotiations.
Attached Files
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