Established independant letting agents specialising in residential lettings with the emphasis on honest and professional advise for both landlords and tenants alike.
 
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Sep 30,2013
Minithumbdown
By:
Sep 30,2013
0 people found
this helpful
In 18 years of renting I have never experienced such unprofessional-ism and horrendous customer service and response to our queries. Many inconsistencies - not returning phone calls, sending our direct debit instructions to the wrong bank, being given different information from different staff - one staff member argued with us about the details in our contract - then acknowledged we were right after checking, but we NEVER received any apologies. It took the agent 11 months to action repairs ...
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What agent could do to change your mind?
If the agent was sympathetic to our situation, apologised for the long delays, kept us updated and accepted some fraction of responsibility I would not feel so strongly. However, there is now nothing the agent could say that would change our opinion of them.
Was this helpful? Yes
Jan 19,2013
Minithumbdown
By:
Jan 19,2013
0 people found
this helpful
Tingleys managed our property for several years and the quality of this management was poor. Mistakes were constantly made: eg we agreed to a tenancy renewal for 12 months, they renewed it for 18 months. Once we had to return a tenancy agreement back to them three times there were so many mistakes in it. They never passed on messages to us from our tenant, in the end tenant just came to us directly so we were effectively managing the property ourselves! Staff were also often rude when we con...
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What agent could do to change your mind?
Poor customer service, constant mistakes
Was this helpful? Yes
Apr 06,2010
Minithumbdown
By:
Apr 06,2010
0 people found
this helpful
Despite charging tenants over ...
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Was this helpful? Yes
By: Dan
Jul 26, 2010
View all comments (1)
Did they advise that they were operating on a tenant find only service? Whilst their fees are steep in comparison with some others (mine were ....



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Office 1
57 Holland Road, Hove BN3 1JE
(1)
Office 2
46 Church Road, Hove BN32FA
(2)

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