Tim Russ & Co

4.55/5 rating 31 reviews
  • 86% valuation accuracy
  • 90% recommend
  • 92% fee satisfaction
We are well established chartered surveyors and estate agents providing property services in South and Mid Buckinghamshire, the Chilterns and the Thames Valley.
Tim Russ & Co

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“Highly Professional and Genuinely Caring...”

Feb 06,2019
Minithumbup
By: 'K.W. & O.B.'
Feb 06,2019
1 people found
this helpful
We invited several agents before deciding who best matches our expectations. Tim Russ & Co. in Thame proved to be the most dedicated and knowledgeable team with contacts to a large network. Our special thanks go to Daniel Crawley, who was brilliant to work with, always ...
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Comment on agent fees
Fees were appropriate
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“Patience!...”

Jan 24,2019
Minithumbup
By: 'Chony'
Jan 24,2019
1 people found
this helpful
I would like to thank Daniel, Dominic and the team for finally managing to get my purchase through. It's been a long 4 months but Tim Russ were a brilliant agency to deal with and I would highly recommend them....
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“Selling and buying - professional...”

Jan 16,2019
Minithumbup
By: 'RJM'
Jan 16,2019
1 people found
this helpful
Dominic, Dan and the team were helpful, polite and professional during my sale and purchase with them (please not this review site doesn't allow to tick that the agent did both for me). They were prompt on enquiries, explaining processes and updating me. I would ...
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Comment on agent fees
Fairly average compared to others
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“Superb...”

Sep 14,2018
Minithumbup
By: 'David Wilman'
Sep 14,2018
2 people found
this helpful
I contacted Tim Russ about the sale of my cottage, which, due to its condition, was a potentially difficult cottage to sell and one which I was selling at a distance. From the outset, Dominic Foley was superb providing a good hour of advice about ...
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“Exceptional...”

Sep 06,2018
Minithumbup
By: 'Tenant'
Sep 06,2018
0 people found
this helpful
Colin was extremely helpful with his advice and showing us a property which suited us perfectly. He was especially understanding of our particular circumstances as our own home had been destroyed in a fire. His kindness and efficiency were very much appreciated....
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n/a
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“Highly professional service...”

Aug 14,2018
Minithumbup
By: 'Long Crendon resident'
Aug 14,2018
2 people found
this helpful
Although our acquaintance with the Tim Russ team was brief, we would like to thank them for the professional way they dealt with the sale of our house. In particular Daniel, Ed and Dominic were all extremely helpful and accessible. The house brochure was attractive ...
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Comment on agent fees
Fair and in line with the rates others charge, in our experience.
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“Thank you!...”

Aug 06,2018
Minithumbup
By: 'Maxine'
Aug 06,2018
1 people found
this helpful
From the initial first contact with Daniel Crawley from Tim Russ & Co, the instruction to sell property and subsequent sale was handled, by the whole team, at all times, in a courteous, professional and timely manner. The information they provided was factual, sensible and unbiased. ...
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I believe this agent's fees were reasonable.
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“Professional and simple...”

Aug 03,2018
Minithumbup
By: 'Will'
Aug 03,2018
1 people found
this helpful
Colin made things simple from start to finish and was always quick to respond to queries any time of the day....
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“Excellent run Estate Agency...”

Aug 03,2018
Minithumbup
By: 'Excellent team work'
Aug 03,2018
1 people found
this helpful
Colin helped us find a new home and helped make a difficult process as easy and problem free as possible. We had been messed around by another Agency and it was a pleasure to deal with such a professional team. The rental market has become ...
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Comment on agent fees
Fees seemed reasonable throughout
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“Excellent service from great team...”

Jul 13,2018
Minithumbup
By: 'Stephen'
Jul 13,2018
1 people found
this helpful
The team at Tim Russ Thame helped me achieve a very good price for my house in challenging market conditions. At no point did i experience the typical pressure to reduce for a quick sale..the guys were convinced the right buyer would come along ...
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Comment on agent fees
Very reasonable
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“Positive experience as a first time landlord....”

Jul 03,2018
Minithumbup
By: 'Mrs Day'
Jul 03,2018
0 people found
this helpful
Colin has been very efficient in all aspects of the rental service finding us a tenant within hours of taking the photos! The process from that point forward has been handled professionally and effectively. We are very pleased with the service from Tim Russ. Thanks!...
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“Positive first experience with Tim Russ...”

Jun 16,2018
Minithumbup
By: 'Mrs Moulder'
Jun 16,2018
0 people found
this helpful
Quick, efficient service with a Colin who booked us in promptly and got us our house within 12 hours of seeing it. Very impressed...
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“Excellent service...”

May 30,2018
Minithumbup
By: 'Chris'
May 30,2018
0 people found
this helpful
I have been very impressed with the regular service provided by Tim Russ agents and in particular Laura Mullen who is in charge of lettings in this branch. Laura quickly found a suitable tenant for my property. I have always been kept informed of any ...
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Comment on agent fees
Acceptable fees
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“Fantastic!!...”

May 21,2018
Minithumbup
By: 'Matthew Evans'
May 21,2018
0 people found
this helpful
Thank you so much Laura Mullen. Your help and support both initially and ongoing is first class and much appreciated. Many thanks...
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“Highly recommended...”

May 10,2018
Minithumbup
By: 'JC'
May 10,2018
0 people found
this helpful
I was introduced to Laura through a personal friend and as I was highly dissatisfied with the Agent handling my house rental, decided to give Laura the opportunity to take over the rental. It was a decision I haven't regretted. She found me a very ...
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Comment on agent fees
Good
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“Pleasantly helpful...”

May 08,2018
Minithumbup
By: 'A Harding'
May 08,2018
0 people found
this helpful
From the moment of making contact with Tim Russ Letting Agents about a my interest in a specific location Laura has been fantastic with her knowledge of the area and matching the clients requirements to the right property. As an ongoing agent if there are ...
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Comment on agent fees
Fees are comparative and reasonable
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“Excellent service...”

May 04,2018
Minithumbup
By: 'Kevin N'
May 04,2018
0 people found
this helpful
As a tennant of Tim Russ, I've had a really positive experience so far. My contact Laura has been really helpful whenever I've needed her. All general enquiries have been treated politely and quickly and I have had no problems at all. When the boiler ...
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n/a
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“Promptness and professionalism!...”

May 03,2018
Minithumbup
By: 'Promptness and professionalism!'
May 03,2018
0 people found
this helpful
I have been in my property almost for a year! During this year I had few small issues which Laura has assisted with great promptness and professionalism! I would like also to thank all the staff at Hazlemere, they are always kind and happy to ...
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Comment on agent fees
I have been in my property almost for a year! During this year I had few small issues which Laura has assisted with great promptness and professionalism! I would like also to thank all the staff at Hazlemere, they are always kind and happy to help!
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“5 star service...”

May 03,2018
Minithumbup
By: 'Rebecca'
May 03,2018
0 people found
this helpful
I Have been a tennant with Tim Russ and have been looked after by Laura mullen in the Hazlemere branch for the last two years. I cannot fault her level of service highly enough, she goes above and beyond to make sure that we are ...
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Comment on agent fees
Good
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“Helpful and friendly...”

May 03,2018
Minithumbup
By: 'Friendly and helpful service'
May 03,2018
0 people found
this helpful
From the first viewing to our departure Tim russ have been extremely helpful and friendly. They were always there to help when we needed them dealing with anything promptly. I would recommend Tim russ as they are extremely good at finding the right property for ...
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Good
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“Friendly, professional agent!!...”

May 03,2018
Minithumbup
By: 'Jo Gunby'
May 03,2018
0 people found
this helpful
After a dishwasher disaster Laura went above and beyond to ensure we were able to have a new one installed as quickly as possible. On the few occasions that we have needed to contact her she has been, approachable,quick to respond and sorted out ...
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Comment on agent fees
In line with other agents!
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“Always on top of the situation...”

May 02,2018
Minithumbup
By: 'Two old dogs'
May 02,2018
0 people found
this helpful
Tim Russ and specifically Laura Mullen look after two properties for us. We find Laura always to be in control of the situation and is very efficient and cheerful and a real pleasure to do business with....
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Comment on agent fees
Fees are fair
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“An Experienced & Professional Letting Agent...”

May 02,2018
Minithumbup
By: 'Nicola D'
May 02,2018
0 people found
this helpful
Laura Mullen has been responsible for letting my property over the past four years. She listens, builds up a good rapport, goes the extra mile and instinctively knows when she has the right tenant/s for your property. I can't recommend her highly enough....
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Comment on agent fees
Worth every penny for complete peace of mind.
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“Patience..keeping us up todate....”

May 02,2018
Minithumbup
By: 'The Wright family'
May 02,2018
0 people found
this helpful
A big Thank you to Laura for walking us through the renting mine field. And finding us a wonderful property. Answering all our questions promptly and keeping us updated as things went along. Best regards The Wright Family...
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“Highly Recommended...”

May 02,2018
Minithumbup
By: 'Rocket Man'
May 02,2018
1 people found
this helpful
I became a landlord of a property in Hazlemere and being new to this procedure decided to interview a few letting agencies. I was looking for a company that would listen to my views and act promptly when I wanted advice and something doing. I ...
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Comment on agent fees
Good
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“Terrible Agent...”

Apr 17,2018
Minithumbdown
By: 'Alex'
Apr 17,2018
0 people found
this helpful
Terrible agents if you are a tenant. They are not helpful at all If you have a issue with the property and in most cases do not relay your concerns to the landlord. Be careful of your ***deposit**** they try anything not to pay your ...
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Comment on agent fees
Bad
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By: Laura Mullen
May 01, 2018
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Alex, I am sorry to read your opinion of our agency which is unusual given the positive feedback and reviews that we usually receive. I deal with all the tenancies through the Hazlemere branch and would like to highlight that our Tenants are never requested to use a contractor as it is not their responsibility to maintain the property. If there were damages to the property you were renting at the end of your tenancy, they would be highlighted in the third party inventory check out report ...

“I'm very pleased with Tim Russ Wendover who sold my ......”

Sep 19,2017
Minithumbup
By: 'Garry'
Sep 19,2017
0 people found
this helpful
I'm very pleased with Tim Russ Wendover who sold my property within 24 hrs and for the asking price. Their local knowledge and marketing helped me to achieve a quick sale and a smooth completion within the time parameters that I asked for...
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“My first dealing were with Sue and things went splendidly ......”

Aug 27,2014
Minithumbdown
By: 'Stephen Thomas'
Aug 27,2014
10 people found
this helpful
My first dealing were with Sue and things went splendidly until the purchase was handed over to another lady who will remain nameless here. On a Wednesday afternoon I was given a deadline that we needed to exchange on the Friday, two days later otherwise ...
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“The service that I received from Matt at TR was ......”

Jul 01,2013
Minithumbup
By: 'AJY'
Jul 01,2013
3 people found
this helpful
The service that I received from Matt at TR was nothing short of first class - from the moment that I enquired about the property on rightmove up until today Matt has guided me through what can be a complicated transaction. I will be using ...
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“I have used Tim Russ on many occasions - they ......”

Jul 01,2013
Minithumbup
By: 'Bryony Hordern'
Jul 01,2013
2 people found
this helpful
I have used Tim Russ on many occasions - they are professional and always obtain the best tenants for us. Matt has always been courteous and friendly. I highly recommend Tim Russ for selling/renting properties...
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By: Kathyg
Jul 01, 2013
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I have no doubt Matt is Courteous and friendly towards Landlords, it is the tenants he is rude, ignorant and dismissive towards. What a coincidence Matt Davis is only just aware of, and commenting on these reviews and then SUDDENLY a good review appears. ...

NAEA ARLA RICS TDS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 12 2 7 0 1 1 0 0

Fees

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Complaints Procedure

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Last updated at 10:08 AM 14/08/2018 by Dominic

Firm rankings


Overall

Estate agents

Letting agents

View All 7 Branches


Tim Russ & Co - Amersham, HP6
Amersham
Perronet House, Hill Avenue, Amersham HP6 5BT
(0)
Tim Russ & Co - Beaconsfield, HP9
Beaconsfield
6 Burkes Court, Burkes Road, Beaconsfield HP9 1NZ
(0)
Tim Russ & Co - Hazlemere, HP15
Hazlemere
5 Penn Road, Hazlemere HP15 7LN
(14)
show all branches (7)
Tim Russ & Co - London, W1K
London
12 Lees Place Grosvenor Square, London W1K 6LW
(0)
Tim Russ & Co - Princes Risborough, HP27
Princes Risborough
38 High Street, Princes Risborough HP27 0AX
(0)
Tim Russ & Co - Thame, OX9
Thame
112 High Street, Thame OX9 3DZ
(15)
Tim Russ & Co - Wendover, HP22
Wendover
4, Chiltern Ct Back St, Wendover HP22 6EP
(1)

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