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Tim Russ & Co

8 reviews
  • 2 /5 rating
  • 25% recommend
  • 100% fee satisfaction
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    Matthew Barron
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    Matt Davis
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    Charlotte Prothero
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    Matthew Davis
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    Sue
We are well established chartered surveyors and estate agents providing property services in South and Mid Buckinghamshire, the Chilterns and the Thames Valley.
 
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properties for sale (180)
properties for rent (23)
Not a transparent agent

Aug 27,2014
Minithumbdown
By:
Aug 27,2014
6 people found
this helpful
My first dealing were with Sue and things went splendidly until the purchase was handed over to another lady who will remain nameless here. On a Wednesday afternoon I was given a deadline that we needed to exchange on the Friday, two days later otherwise the property would be re-advertised. Until then things were going along fine and no issues had been raised. the deadline came and went, obviously and I was given another week to exchange, so I warned my buyers that we must exchange the followi...
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Jul 01,2013
Minithumbup
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Jul 01,2013
2 people found
this helpful
The service that I received from Matt at TR was nothing short of first class - from the moment that I enquired about the property on rightmove up until today Matt has guided me through what can be a complicated transaction. I will be using TR as a landlord in the future as well as a tenant....
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Jul 01,2013
Minithumbup
By:
Jul 01,2013
2 people found
this helpful
I have used Tim Russ on many occasions - they are professional and always obtain the best tenants for us. Matt has always been courteous and friendly. I highly recommend Tim Russ for selling/renting properties...
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By: Kathyg
Jul 01, 2013
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I have no doubt Matt is Courteous and friendly towards Landlords, it is the tenants he is rude, ignorant and dismissive towards. What a coincidence Matt Davis is only just aware of, and commenting on these reviews and then SUDDENLY a good review appears.....
Jun 28,2013
Minithumbdown
By:
Jun 28,2013
16 people found
this helpful
The agent made no attempt to ask for essential repairs to be considered by the landlord. Was dismissive on every occasion. At no point were we made to feel like "customers" and service was appalling Currently with another agent in the area and the experience has been just the opposite Tim Russ and Co take note-it\'s not difficult to be reasonable and listen every now and again!...
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By: MCD
Jun 29, 2013
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Tim Russ & Company make an effort to look after our tenants and landlords. We would comment:- Please could you contact me directly ( m.davis@timruss.co.uk ) to advise of the property address which you rented so that we can make a formal response to the comments which you have raised on this website. We have a dedicated property management department and therefore refute the comments that no attempt was made for essential repairs to be considered by the landlord and that we were dismissive....
May 02,2013
Minithumbdown
By:
May 02,2013
31 people found
this helpful
Would not give us the deposit back, despite in the Tenancy Agreement saying they had to reply within 14 days, they did not reply to our request for the deposit returning for 19 days. We initially agreed that would pay for damaged curtains (even though they belonged to the previous tenant and NOT the Landlord) just to get the deposit back, but even then, they came back with more demands, apparently from the Landlord? We are now referring this to our Solicitor. We have no choice, they will not...
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What agent could do to change your mind?
Nothing. They are ignorant and useless.
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By: MCD
Jun 27, 2013
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Tim Russ & Company make an effort to look after our tenants and landlords. We would comment:- 1. At the commencement of a tenancy an independent inventory is prepared. 2. At the end of a tenancy an inventory clerk prepares a schedule of condition and dilapidation. 3. A landlord is entitled to make a dilapidation claim for any items raised in the report which are above fair wear and tear. 4. Under the terms of the tenancy the landlord has 14 working days (not 14 days) to advise the ten....
Apr 05,2013
Minithumbdown
By:
Apr 05,2013
24 people found
this helpful
After shown property, agent made no effort to understand our needs. Made no inclination that they even cared about a possible sale - looked positively bored. Asked for no information with regards to contacts details should there be any other properties we might be interested in. From the outset we felt like they were on the Landlords behalf. Offered a not unreasonably reduced rent and a date we could move in. We had good reasons for both. Agent made a gesture that this would not be accept...
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What agent could do to change your mind?
After living in London for over ten years I have had a lot of experience with estate agents. Generally they are a bunch of useless middlemen. I hope the internet shuts down their industry. Ask us what we were looking for - and listen!! Look remotely interested in your job. Use less hair gel and bull shit sales speak - they don\'t know who they\'re talking to - I could be an architect for all they know!! Oh and be honest with any faults that are in the building - damp etc. Every building has one. Plus painting the damp patches is so obvious it\'s ridiculous - then an agent making up some bull. It\'s only going to become a problem later when the tenant reports the problem and demands the agent to sort it out. I hate estate agents. They over charge or a very bad service. They generally never give a shit. Full of hot air.
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By: MCD
Jul 02, 2013
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Tim Russ & Company make an effort to look after all our tenants and landlords, we have received no formal complaint from this person.....
May 23,2012
Minithumbdown
By:
May 23,2012
19 people found
this helpful
At the end of tenancy they charged enormous amount of money off the deposit. They working only in favour of landlords. Definitely not recommended, as it turns out to be the most expensive agency I have ever dealt with....
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By: MCD
Jul 02, 2013
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Tim Russ & Company make an effort to look after all our tenants and landlords, we have received no formal complaint from this person and no deposit dispute was raised.....
Feb 13,2012
Minithumbdown
By:
Feb 13,2012
21 people found
this helpful
Aggresive, single minded and truly horrible....
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By: MCD
Jul 02, 2013
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Tim Russ & Company make an effort to look after all our tenants and landlords, we have received no formal complaint from this person.....



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Awards won by Tim Russ & Co

Individual Branch Awards

Thame, OX9 3DZ

Firm rankings


Overall

View All 6 Branches


Tim Russ & Co - Thame, OX9
Office 1
112 High Street, Thame OX9 3DZ
(7)
Tim Russ & Co - Princes Risborough, HP27
Office 2
38 High Street, Princes Risborough HP27 0AX
(0)
Tim Russ & Co - Hazlemere, HP15
Office 3
5 Penn Road, Hazlemere HP15 7LN
(0)
show all branches (6)
Tim Russ & Co - Amersham, HP6
Office 4
Perronet House, Hill Avenue, Amersham HP6 5BT
(0)
Tim Russ & Co - Beaconsfield, HP9
Office 5
6 Burkes Court, Burkes Road, Beaconsfield HP9 1NZ
(0)
Tim Russ & Co - Mayfair, London, W1K
Office 6
12 Lees Place Grosvenor Square, London W1K 6LW
(0)

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