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    Greg Brady
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    Tracy Thornton
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    lauren Bourne
We are a top performing independent agency established in 2005. We specialise in property sales, lettings and management and are one of the most pro-active agents you will meet. We do not stop work at 6pm we work late into the evenings not missing any opportunity to create a sale.

The Robbins Building, Henry Street
Rugby
Warwickshire
CV21 2QA
01788 547000

 
Website not available

Properties for sale
Properties for rent
Aug 11,2014
Minithumbup
By:
Aug 11,2014
2 people found
this helpful
Our property had previously been on the market for a while with two different agents. We thought we would have one last ditch attempt with another agent . We chose Thornton Robson purely because they had spotted our house had been on the market for some time, and had sent us some literature advertising their services. They managed what the others had failed to and got us plenty of viewings and an eventual result. We have always been treated with respect and consideration from both Tracy and Laur...
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Jul 29,2014
Minithumbup
By:
Jul 29,2014
1 people found
this helpful
Have only been using them for a short while, but so far they are good. They found a tenant quickly for the property. The tenant seems to be reliable and happy with the property and the agent so we are happy. They have guided us though the process painlessly and so far we have had no issues....
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Jul 10,2014
Minithumbdown
By:
Jul 10,2014
1 people found
this helpful
Whilst a buyer was found at the price that they advised , their communications between that point and the house actually selling was poor - especially as they were in the unique position of having sold my buyers house to a first time buyer, thereby being the only people with contact with 3 of the 4 people in the chain...
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What agent could do to change your mind?
See above comment
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By: TT
Jul 12, 2014
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As its always useful to get feedback, even if not as appreciative as one likes - I do thank you for your review, Mr Mc O. It becomes more and more apparent to the Agent that only do we have to sell the property, ( often where another agent has failed) but also then have to do far more than is normal on the legal side. With all the will in the world - we have no control of the buyers choice of solicitor, especially when it is a family member. Then for the mortgage company to not accept this firm....
Jul 07,2014
Minithumbup
By:
Jul 07,2014
1 people found
this helpful
Excellent service. As a first time landlady with no knowledge of letting Tracy and the team have guided me, advised and helped me everystep of the way. They are always prompt in dealing with an queries, phone calls and problems. Great Team...
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Jul 07,2014
Minithumbup
By:
Jul 07,2014
0 people found
this helpful
Highly recommend this agent. Professional yet really friendly team. I consider Tracy Thornton a friend as she has been a massive support to me, offering reassurance my interests are being well looked after. Stress free service. Happy tenant and happy landlady. Keep up the good work. Thank you...
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Jul 07,2014
Minithumbup
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Jul 07,2014
0 people found
this helpful
We turned to Thornton and Robson to act as letting agents after being messed about by an other agent. T & R were very proffesional in every aspect and soon had the property let. Their service since has also been excellent....
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Jul 07,2014
Minithumbup
By:
Jul 07,2014
1 people found
this helpful
We were with another agent who had bought out our original lettings agency but were unhappy with level of service despite communication as repairs etc were not being completed promptly despite our permission to do. We visited the office and were extremely impressed by the professional yet friendly/human attitude by all staff. We explained about the lack of repair and our concern that other repairs may have not have been completed. We were concerned that the tenant (long term) may begin to feel t...
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By: TT
Jul 07, 2014
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Thanks Nikki for your kind words. I must say it has always been a pleasure to deal with yourself even from our very first dealings on your house purchase . You have always acted with integrity and been fair in all dealing. TT....
Jun 26,2014
Minithumbup
By:
Jun 26,2014
4 people found
this helpful
i have been using Thorton Robsons Estate Agents for Two and half years, over this time they have ensured that the property has always had tenant in, payment always in on time. since taking over from Ian, Brodie has kept me updated with any information and new deals, she is always very polite and friendly too. i like using Thorton Robson Estate agents as they are really approachable and have always given me value for money. i would highly recommend Thorton Robsons Estate agents to anyone w...
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By: TT
Jun 26, 2014
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Hi Chris, Thank you so much for your kind words, this is very much appreciated, we have enjoyed working with you. Brodie is very proud and rightly so. We look forward to the years ahead. TT....
Jun 25,2014
Minithumbup
By:
Jun 25,2014
2 people found
this helpful
I found the agency very friendly, and approachable. I could not say one single thing bad about them. They always had a big 'smile' when any queries were raised. I also feel that they were always there whenever I required information or any sort of help, and for that I am very thankful....
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By: TT
Jun 28, 2014
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Good Morning Sandra, Thank you for your kind comments, you have been a Delight to deal with from day one. I am so pleased we managed to get you moved and that you are all so happy there. We are here as always if you need us. TT....
Jun 24,2014
Minithumbup
By:
Jun 24,2014
4 people found
this helpful
I have been using Thornton Robson to let my property for about 5 years now and have been very happy with the service Greg and Tracy provide...
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Jun 24,2014
Minithumbup
By:
Jun 24,2014
4 people found
this helpful
Thornton Robson were the front runners out of the 3 Real Estate companies I chose to do an appraisal on my property from the word go. Greg is always very personable and professional and explained the entire process very clearly as this was the first time I had sold a property. I had no hesitation in choosing Robson Thornton to sell my property. I was delighted with the photos and write up on Rightmove and believe this was a major contributing factor for the interest generated....
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Jun 24,2014
Minithumbup
By:
Jun 24,2014
5 people found
this helpful
My daughter engaged Thornton Robson as agents to sell our flat in Bilton as she manages the property for me and all the dealings I have had so far seem very positive i have sold a number of properties over the years and feel comfortable with this agent....
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Jun 24,2014
Minithumbup
By:
Jun 24,2014
4 people found
this helpful
We viewed a property at Long Lawford Steeping Rd Rugby and fell in love with it straight away,Lauren was our our host for the viewing,within two hours we had made an offer and it had been excepted. We then asked Greg if he could sell our property for us.....within three hours Greg was around photographing our property and by 6pm that day (only 7 hours after viewing Steeping Rd) our property was on Rightmove for all to see. The house went on the market Saturday,on Monday Greg had 8 viewings and ...
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May 21,2014
Minithumbup
By:
May 21,2014
6 people found
this helpful
After we approached them, they were quick in putting the property on the market (the next day) and for arranging multiple viewings in the first week.We felt they valued the house at the right price, and we received the full asking price for the property.Also their advice on whose offer to accept proved to be correct which resulted in a completion with no glitches. Lastly the fee which they charged was very competitive, and I would have no hesitation in using Thornton Robson again....
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Mar 19,2014
Minithumbup
By:
Mar 19,2014
9 people found
this helpful
We had used another agent before going with thortonrobson, it was the best decision we made changing agents. Tracy made us feel like one of the family and has pulled out all the stops to get us sold. They are totaly dedicated to giving you peace of mind during what is a major life decision. We recommend them to everyone looking to sell, who are looking for total proffessionalism Thank you and we will be using you to find our new home...
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Mar 18,2014
Minithumbdown
By:
Mar 18,2014
3 people found
this helpful
Contacted and initially received a quick response by phone promising to phone back and organise a viewing. They didn\'t. Phoned them again and once again never received a response. Eventually received a phone call over a week later followed by a phone call. Business is clearly too good to bother with new custom....
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What agent could do to change your mind?
Bothered to get in touch!
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By: Greg
May 07, 2014
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We are sorry you have not been satisfied with our response to your viewing request. We are very surprised to have received this complaint as we take great care to respond to all enquiries, often well after office hours and late into the evening. Please understand though that we are usually (unless the property is vacant) dependent on contacting the existing occupiers to arrange viewings as we cannot simply turn up whenever someone wants to view. We often have to leave messages and sometimes p....
Mar 05,2014
Minithumbup
By:
Mar 05,2014
5 people found
this helpful
Went to view a property, liked it and bought it all with the guidance and help from Thornton Robson. Very professional and I would recommend my family and friends. Straight forward and very helpful....
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Mar 03,2014
Minithumbup
By:
Mar 03,2014
6 people found
this helpful
Thornton Robson have sold my house within 4 days. The whole operation was very professional and they have taken care of everything for me - this was excellent customer service and I wouldnt hesitate to use their services again. Particular thanks go to Greg and to Sam Thanks again!...
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Feb 15,2014
Minithumbup
By:
Feb 15,2014
5 people found
this helpful
The service has been exceptional in letting our property. We was given a realistic valuation within 30mins of me making contact. All terms were explained and they are very competitive with regards fees. I have had regular updates and the property was let within days. What I really like is the personal touch, I was told what the tenant did, their circumstances and general manner making me feel comfortable throughout. There are also no hidden charges, I am able to mist things, such as PAT testing,...
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Jan 28,2014
Minithumbup
By:
Jan 28,2014
5 people found
this helpful
Very impressed with the effort Tracy put into trying to find a suitable house after mine was sold. I had already tried 2 estate agents in Rugby and felt I had a lot more viewings via Thornton Robson. Took longer than I expected to sell my property but Tracy never gave up! Thank you to you, Ian and team for down to earth advice and sterling effort....
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Jan 16,2014
Minithumbup
By:
Jan 16,2014
3 people found
this helpful
We are happy to say we received brilliant customer service from Sam from the very beginning. Sadly our first potential property fell through but Sam quickly turned this around by finding us even nice ones. He has been polite, efficient and is an asset to your company. Thanks again Kristine and Rory....
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Dec 23,2013
Minithumbup
By:
Dec 23,2013
5 people found
this helpful
We have used this agent for several years and although we live approx. 50 miles away from the property and the agent, what minor problems we have had have been resolved very quickly. Payment has always been paid to us on time and never been missed. Excellent.....
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Dec 18,2013
Minithumbup
By:
Dec 18,2013
6 people found
this helpful
Excellent service very efficent knowledgble about the house and the area. Proffesional and friendly staff. I would definetly use and reccomend this company....
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Dec 17,2013
Minithumbup
By:
Dec 17,2013
7 people found
this helpful
Swung into action with viewings as soon as we gave the instruction and found a suitable tenant within 2 weeks despite a similar property in the same road being up for let at a lower rent....
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Dec 12,2013
Minithumbup
By:
Dec 12,2013
6 people found
this helpful
I have been very impressed with the level of feedback and contact given to me about the letting and renewals. Also the level of liaison with the tenant is very good. Accounting is speedy and efficient with very quick payment out of rent received and email confirmation...
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Dec 06,2013
Minithumbup
By:
Dec 06,2013
7 people found
this helpful
this was our second agent we selected to use to sell our house and thank god we moved agents to Thornton Robson, Jazz valued our house and was up front from the start, no sales pitch, just good old fashioned honesty, he did exactly what he said, we were very impressed with the service and the speed in which our house was so professionally sold. Well done Jazz and your team!...
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Oct 14,2013
Minithumbup
By:
Oct 14,2013
8 people found
this helpful
I have decided for personal reasons to take my house off the market. This is, however, no reflection on Tracy and the team, who have been very supportive and knowledgable throughout the process. My mother also recently sold her home through Thornton Robson and, should I decide to move in the future, Tracy will be my first port of call....
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Oct 11,2013
Minithumbup
By:
Oct 11,2013
8 people found
this helpful
I tried another agent in Rugby and was very upset by their lack of effort on our part. So I tried Thornton Robson I was impressed by their professionalism and they sold my property at my asking price within 3 weeks.my recommendation is :- If you have tried the others now try the best - Thornton Robson First Class Service 10/10 Well done to their team....
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Oct 08,2013
Minithumbup
By:
Oct 08,2013
7 people found
this helpful
From the moment we decided to put the property with Thornton Robson the service we received was top rate! The market appraisal, the photographs and details and the marketing was excellent. They organised and carried out all the viewings personally and kept us updated at all stages. They have been professional throughout and we would not hesitate in recommending them to anyone looking to sell their home!...
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Oct 02,2013
Minithumbup
By:
Oct 02,2013
6 people found
this helpful
From my first meeting with Tracy when I was deciding whether to put my house on the market she put my mind at rest. By talking me through the whole process. Helping me to understand what they would do and also what I needed to do. Every step of the way Tracy and her team were there to help. Once viewings started I got honest feedback not just what I wanted to hear. Which really helped speed the process up. Since I have excepted an offer, their help is still there. My overall experiance w...
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Areas covered
  • CV21
  • CV23
  • CV22



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Last updated at 9:57 AM 29/02/2016 by Greg Brady

Complaints Procedure

Any complaints should be submitted in writing and they will be responded to within 14 working days.
Last updated at 9:57 AM 29/02/2016 by Greg Brady
Greg Brady - no image available Greg Brady
Partner
19 reviews

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Tracy Thornton - no image available Tracy Thornton
30 reviews

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lauren Bourne - upload your photo lauren Bourne
3 reviews

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