Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more tha Read full description...Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester.
Thornley Groves



Properties for Sale
Properties to Rent

“Say no to Thornley Groves...”

Oct 16,2018
Minithumbdown
By: 'Alexis'
Oct 16,2018
1 people found
this helpful
I gave them 1 star, they deserve 0. They take ages for maintenance issues, they have given us a faulty flat. Also an agent working there stole a box from me but unfortunately I haven't got “evidence” to prove it. Higly NOT recommended!...
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“The have just increased the renewal fees 100%...”

Sep 19,2018
Minithumbdown
By: 'Prodicalmale'
Sep 19,2018
0 people found
this helpful
Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I ...
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Comment on agent fees
To charge £120 to renew a contract is outrageous
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“Inefficient...”

Aug 18,2018
Minithumbdown
By: 'Eman'
Aug 18,2018
1 people found
this helpful
Very bad and inefficient. They do not reply to emails and when they do they don't answer the question asked directly. They keep promising you solutions and they do nothing about it....
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“A Potential Disaster...”

Jul 22,2018
Minithumbdown
By: 'Peter Smith'
Jul 22,2018
0 people found
this helpful
After more than twelve weeks with only a handful of viewings but no success, I decided to have a look at the advert for my flat on Rightmove, only to find it wasn't there. This explains the long period without viewings (at least five weeks). ...
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Comment on agent fees
They are good.
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“Stay far far away from them!...”

Jun 19,2018
Minithumbdown
By: 'SL'
Jun 19,2018
1 people found
this helpful
It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold ...
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Comment on agent fees
Absolutely extortionate!!! There is nothing decent about their fees.
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“VERY SLOW...”

Jun 12,2018
Minithumbdown
By: 'Lloyd'
Jun 12,2018
1 people found
this helpful
they were fine throughout the year we rented from them, if pestered they would respond to the small problems we had (only one or two) within a couple of weeks. However upon moving out they took over a month to even tell us how much ...
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“unacceptable customer service...”

Jun 06,2018
Minithumbdown
By: 'vincenzo spallina'
Jun 06,2018
0 people found
this helpful
It is probably the biggest letting agency in the Manchester area, however the properly management is simply unacceptable. I will tell you my experiences. 1) since the visit of the apartment (before to sign the contract) i specifically asked to repair a seat toilet and it ...
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Comment on agent fees
based on the fee I paid the quality of the service is ridicuolus
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“Absolute worse...”

May 14,2018
Minithumbdown
By: 'Sara'
May 14,2018
1 people found
this helpful
Thornley Groves are the absolute worse agents I have seen in my life (and I have lived in many different countries). At first they are nice and make you sign the contract as soon as possible and after that nobody cares. We had a dryer ...
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Comment on agent fees
Crazy fees that don't make any sense. They just charge what ever you want.
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“Excellent all the way through the rental until it came ......”

Nov 17,2017
Minithumbdown
By: 'Josh Green'
Nov 17,2017
3 people found
this helpful
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner ...
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“Worst estate agent, they will take a big chunk out ......”

Nov 14,2017
Minithumbdown
By: 'Juber'
Nov 14,2017
0 people found
this helpful
Worst estate agent, they will take a big chunk out of your deposit at the end of your contract. AVOID!...
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Comment on agent fees
Bad
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“Extremely disappointing service. The absolute worst estate agents I have ......”

Oct 22,2017
Minithumbdown
By: 'MT'
Oct 22,2017
3 people found
this helpful
Extremely disappointing service. The absolute worst estate agents I have ever rented through. 100% Avoid. From signing the contracts right until finally winning our money back, a simple 12 month lease turned into an 18 month nightmare. We experienced the following on a regular basis: - Poor communication ...
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“Very difficult to communicate with once they have your money ......”

Oct 09,2017
Minithumbdown
By: 'Emily Ormerod'
Oct 09,2017
2 people found
this helpful
Very difficult to communicate with once they have your money or have to do something for you. We are in the process of ending out tenancy early due to a number of circumstances but also due to the lack of communication and customer care from ...
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“Be vewy vewy qweuit...They're hunting suckers! I had spent 3 ......”

Jul 24,2017
Minithumbdown
By: 'Freddy Lapel'
Jul 24,2017
2 people found
this helpful
Be vewy vewy qweuit...They're hunting suckers! I had spent 3 years with the poor excuse for an estate agent but the real trouble came upon ending the lease. Having spent weeks trying to sort out an early end of tenancy (and being charged an extortionate ...
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“I rented from Thornley Groves and at first everything was ......”

Jun 18,2017
Minithumbdown
By: 'MB'
Jun 18,2017
3 people found
this helpful
I rented from Thornley Groves and at first everything was fine, except for the stains on the carpets and walls and the thick layer of dust, but this seemed fine because I would always clean a new home before I unpack. However, after one month ...
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Comment on agent fees
There are fees in place wherever TG finds the opportunity.
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“As a landlord I would advise against using this agent. ......”

Jun 10,2017
Minithumbdown
By: 'Pipster_Skyline'
Jun 10,2017
1 people found
this helpful
As a landlord I would advise against using this agent. Shoddy customer service to the extreme. Happily take over the running of your property, then don't apply due diligence to tenant vetting. On two lets, I found out that the tenants were subletting the property ...
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Comment on agent fees
Average agent fees. Will try every trick they can muster to extract extra £££ out of landlords at time of checkouts etc.
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“I am afraid to say that after being with this ......”

Jun 02,2017
Minithumbdown
By: 'Anonymous'
Jun 02,2017
5 people found
this helpful
I am afraid to say that after being with this estate agents for quite a few years, they have turned out to be the worst. Even if you are a gold star tenant and thoroughly clean the property before you leave, they will try their ...
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Comment on agent fees
TERRIBLE - Charging £42 for arranging a professional clean (costing £70), all of which is charged to the tenant. Despite the fact that the tenant has already carried out the cleaning.
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“This is the 5th Estate Agent I have dealt with ......”

May 30,2017
Minithumbup
By: 'Rachel Ashton'
May 30,2017
0 people found
this helpful
This is the 5th Estate Agent I have dealt with in the past few years, and I have to say they are my favourite. Daniel was unfailingly helpful and made the whole process so much easier. We we're delayed several times by our Solictors, but ...
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“The worst ever, wrote the contract wrong an tricked us ......”

May 19,2017
Minithumbdown
By: 'Aj'
May 19,2017
1 people found
this helpful
The worst ever, wrote the contract wrong an tricked us into a longer contract after saying she will change it. Very rude an never replies back or answers calls for days once she got you to sign everything...
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Comment on agent fees
Bad
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“Utterly awful. Rented me a flat in disrepair and then ......”

May 11,2017
Minithumbdown
By: 'Annoyed'
May 11,2017
1 people found
this helpful
Utterly awful. Rented me a flat in disrepair and then attempted to charge for improvements at the end of the tenancy. Flat riddled with vermin and filthy. AVOID AT ALL COSTS....
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“Tenants beware! If you are looking for an agent that ......”

Feb 28,2017
Minithumbdown
By: 'D'
Feb 28,2017
4 people found
this helpful
Tenants beware! If you are looking for an agent that will try to wring every last penny out of you, look no further! These crooks have fees flying out of every orifice, and none of them are reasonable. Allow me to describe how your tenancy ...
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Comment on agent fees
Bad.
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“Literally horrible from start to finish. It seems from other ......”

Nov 18,2016
Minithumbdown
By: 'SH'
Nov 18,2016
4 people found
this helpful
Literally horrible from start to finish. It seems from other reviews that they're fantastic for landlords, but they are absolutely appalling when dealing with tenants. We moved into a flat in city centre and were shocked to find it was damp, covered in mould, and ...
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“Dealt with these two and Michele on odd occasions. Competent ......”

Nov 13,2016
Minithumbup
By: 'Alty Landlord'
Nov 13,2016
0 people found
this helpful
Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham. By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of ...
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Comment on agent fees
Recognise that you are paying for a very professional service and that you WILL secure best available market rent. If you are worried then ask about rent guarantee. Happy happy happy.
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“Terrible service. My fob was damaged through no fault of ......”

Oct 16,2016
Minithumbdown
By: 'Needsomewheretolive'
Oct 16,2016
3 people found
this helpful
Terrible service. My fob was damaged through no fault of my own and were incredibly difficult in providing a new one without me paying out first and I ended up not having a fob and thus no access to my flat for a week. A ...
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Comment on agent fees
Standard.
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“Fantastic Estate Agent. Everything ran smoothly for me and my ......”

Sep 20,2016
Minithumbup
By: 'Nicola'
Sep 20,2016
1 people found
this helpful
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help...
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“Absolutely awful, avoid them at all costs! We moved out ......”

Sep 12,2016
Minithumbdown
By: 'Chloe S'
Sep 12,2016
3 people found
this helpful
Absolutely awful, avoid them at all costs! We moved out of a rented property over a month ago and we still haven't received our deposit back. I have left multiple voicemail messages and sent emails that have just been ignored. I think that it's disgusting ...
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“We are the oversea buyer from Hong Kong and have ......”

Aug 31,2016
Minithumbup
By: 'Olivia Nan Fang'
Aug 31,2016
0 people found
this helpful
We are the oversea buyer from Hong Kong and have no knowledge about the real estate market in Manchester! Carolyne and her team(one staff seat at first chair on left helped us selected very short and good list per our request, another her colleague ...
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Comment on agent fees
We are the buyer so the seller paid the charge for this flat
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“The re-let of my flat in Manchester was handled professionally ......”

Aug 31,2016
Minithumbup
By: 'Rob P'
Aug 31,2016
0 people found
this helpful
The re-let of my flat in Manchester was handled professionally and quickly by Katie. The viewing process was easy and I was kept fully informed of progress. The new let was at increased rent and I have asked TG to manage the tenancy for me. ...
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Comment on agent fees
The fees are the most competitive around
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“I arranged 3 views for the same property, all of them ......”

Aug 28,2016
Minithumbdown
By: 'Kiski'
Aug 28,2016
1 people found
this helpful
I arranged 3 views for the same property, all of them where cancelled 1hour before the view as the agent stated they did not have the keys of the apartment. On my last one she just called me to tell me the property has gone!!...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
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“WARNING ! PLEASE AVOID THIS COMPANY AT ALL COSTS ! - Proposed ......”

Aug 27,2016
Minithumbdown
By: 'Winston'
Aug 27,2016
3 people found
this helpful
WARNING ! PLEASE AVOID THIS COMPANY AT ALL COSTS ! - Proposed tenancy start date delayed by 1 week and only gave us 2 days notice after we paid the deposit and rent fees upfront. - When we finally moved in, the flat was in an unliveable condition (covered ...
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“These letting agents have to be the worse if you ......”

Aug 17,2016
Minithumbdown
By: 'Lucy Smith'
Aug 17,2016
1 people found
this helpful
These letting agents have to be the worse if you are a landlord. I highly recommend you do not use them. They have let me down again and again and I am £4000 out of pocket because of lack of communication and action from this firm. ...
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Comment on agent fees
bad
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By: Lucy Smith
Sep 05, 2016
View all comments (2)
The service from this company has got even worse since this review. while Keeley has sought to be in contact the day to day running of my property was deteriorated with no informationre checkout of my tenant- nearly £600 of rent arrears and a new tenant found without my permission at a charge of £600 -DO NOT USE THIS COMPANY ...



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Last updated at 5:27 PM 15/10/2015 by Mark Latham

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