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Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more tha Read full description...Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester.
 
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Properties for rent
Nov 17,2017
Minithumbdown
Kate Freer
By: 'Josh Green'
Nov 17,2017
0 people found
this helpful
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner in despite me and my professional cleaner wife taking a day off to clean the house top to bottom. Strangely the cleaner decided it needed 120 pounds worth of cleaning doing to it. (surprise surprise) The manager's investigation was a call to the ...
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Was this helpful? Yes
Nov 14,2017
Minithumbdown
By: 'Juber'
Nov 14,2017
0 people found
this helpful
Worst estate agent, they will take a big chunk out of your deposit at the end of your contract. AVOID!...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 22,2017
Minithumbdown
By: 'MT'
Oct 22,2017
0 people found
this helpful
Extremely disappointing service. The absolute worst estate agents I have ever rented through. 100% Avoid. From signing the contracts right until finally winning our money back, a simple 12 month lease turned into an 18 month nightmare. We experienced the following on a regular basis: - Poor communication - Incompetent staff - No accountability - Scam artist behaviour - No organisation - No willingness to fix problems - No rush to supply things promised in the contract - No procedures in place...
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Was this helpful? Yes
Oct 09,2017
Minithumbdown
By: 'Emily Ormerod'
Oct 09,2017
0 people found
this helpful
Very difficult to communicate with once they have your money or have to do something for you. We are in the process of ending out tenancy early due to a number of circumstances but also due to the lack of communication and customer care from TG....
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Was this helpful? Yes
Jul 24,2017
Minithumbdown
By: 'Freddy Lapel'
Jul 24,2017
2 people found
this helpful
Be vewy vewy qweuit...They're hunting suckers! I had spent 3 years with the poor excuse for an estate agent but the real trouble came upon ending the lease. Having spent weeks trying to sort out an early end of tenancy (and being charged an extortionate amount to do so) the property was placed back on the market. Very poor contact throughout from the rude and lazy staff that work at the SWINTON office - never answer the phone and take a good 2/3 days to respond to any email, which of course i...
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Was this helpful? Yes
Jun 18,2017
Minithumbdown
By: 'MB'
Jun 18,2017
2 people found
this helpful
I rented from Thornley Groves and at first everything was fine, except for the stains on the carpets and walls and the thick layer of dust, but this seemed fine because I would always clean a new home before I unpack. However, after one month my bed collapsed on itself without anyone sitting on it and when I called the estate agent - luckily during office hours because they don't have 24 hour help - the man said it would be 2 weeks until it is fixed. I demanded that they fixed it today and so th...
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Comment on agent fees
There are fees in place wherever TG finds the opportunity.
Was this helpful? Yes
Jun 10,2017
Minithumbdown
By: 'Pipster_Skyline'
Jun 10,2017
1 people found
this helpful
As a landlord I would advise against using this agent. Shoddy customer service to the extreme. Happily take over the running of your property, then don't apply due diligence to tenant vetting. On two lets, I found out that the tenants were subletting the property via AirBnB. Little if any support from TG in sorting out the situations. Communication dire to say the least. Voicemails and emails left are never returned. Poor feedback on progressions with letting prospective tenants. Right h...
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Comment on agent fees
Average agent fees. Will try every trick they can muster to extract extra £££ out of landlords at time of checkouts etc.
Was this helpful? Yes
Jun 02,2017
Minithumbdown
Keisha Owusu
Lyn Rackshaw
By: 'Anonymous'
Jun 02,2017
4 people found
this helpful
I am afraid to say that after being with this estate agents for quite a few years, they have turned out to be the worst. Even if you are a gold star tenant and thoroughly clean the property before you leave, they will try their very hardest to charge you a £70 cleaning fee. They will then try and charge you a further £42 for arranging the cleaning. As a professional, I can honestly say that I have never had to deal with such scamming and unprofessional people. I would strongly AVOID...
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Comment on agent fees
TERRIBLE - Charging £42 for arranging a professional clean (costing £70), all of which is charged to the tenant. Despite the fact that the tenant has already carried out the cleaning.
Was this helpful? Yes
May 30,2017
Minithumbup
By: 'Rachel Ashton'
May 30,2017
0 people found
this helpful
This is the 5th Estate Agent I have dealt with in the past few years, and I have to say they are my favourite. Daniel was unfailingly helpful and made the whole process so much easier. We we're delayed several times by our Solictors, but Daniel was very patient and chased them up for us on several occaisions. If ever move again I will definitely be using them....
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Was this helpful? Yes
May 19,2017
Minithumbdown
abigail Boston
By: 'Aj'
May 19,2017
1 people found
this helpful
The worst ever, wrote the contract wrong an tricked us into a longer contract after saying she will change it. Very rude an never replies back or answers calls for days once she got you to sign everything...
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Comment on agent fees
Bad
Was this helpful? Yes
May 11,2017
Minithumbdown
By: 'Annoyed'
May 11,2017
0 people found
this helpful
Utterly awful. Rented me a flat in disrepair and then attempted to charge for improvements at the end of the tenancy. Flat riddled with vermin and filthy. AVOID AT ALL COSTS....
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Was this helpful? Yes
Feb 28,2017
Minithumbdown
By: 'D'
Feb 28,2017
3 people found
this helpful
Tenants beware! If you are looking for an agent that will try to wring every last penny out of you, look no further! These crooks have fees flying out of every orifice, and none of them are reasonable. Allow me to describe how your tenancy with Thornley Groves will go: - You will view a property with them. In my case, the property was very nice and reasonably priced (2 bed £550 pcm). - You will agree to pay the deposit and start th transaction. The agent will make every effort to avoid ...
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Comment on agent fees
Bad.
Was this helpful? Yes
Nov 18,2016
Minithumbdown
By: 'SH'
Nov 18,2016
3 people found
this helpful
Literally horrible from start to finish. It seems from other reviews that they're fantastic for landlords, but they are absolutely appalling when dealing with tenants. We moved into a flat in city centre and were shocked to find it was damp, covered in mould, and the previous tenants hadn't cleaned anything before leaving. Carpets were dirty, there were holes in the wall that had been shoddily repaired, and we had no light in the bathroom. We contacted our property manager numerous times to no ...
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Was this helpful? Yes
Nov 13,2016
Minithumbup
Rachel Plowman
Elizabeth Fielding
By: 'Alty Landlord'
Nov 13,2016
0 people found
this helpful
Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham. By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of a minefield. Good documentation, sensible recommendations, good credit vetting (in my experience) and quick responses to any issues raised. Nothing but praise here... But well deserved!...
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Comment on agent fees
Recognise that you are paying for a very professional service and that you WILL secure best available market rent. If you are worried then ask about rent guarantee. Happy happy happy.
Was this helpful? Yes
Oct 16,2016
Minithumbdown
chuck hua
By: 'Needsomewheretolive'
Oct 16,2016
2 people found
this helpful
Terrible service. My fob was damaged through no fault of my own and were incredibly difficult in providing a new one without me paying out first and I ended up not having a fob and thus no access to my flat for a week. A WHOLE WEEK. After I said I would pay they promised to pay me back but have put off that still and it has been a month since. Also terrible service and organisation shown in flat viewings. I had a viewing at one of their properties and 10 minutes before the viewing they cancelle...
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Comment on agent fees
Standard.
Was this helpful? Yes
Sep 20,2016
Minithumbup
Claire Cheetwood
By: 'Nicola'
Sep 20,2016
1 people found
this helpful
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help...
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Was this helpful? Yes
Sep 12,2016
Minithumbdown
By: 'Chloe S'
Sep 12,2016
2 people found
this helpful
Absolutely awful, avoid them at all costs! We moved out of a rented property over a month ago and we still haven't received our deposit back. I have left multiple voicemail messages and sent emails that have just been ignored. I think that it's disgusting that nobody is trying to help us resolve this, especially when the property was left in a clean condition....
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Was this helpful? Yes
Aug 31,2016
Minithumbup
Carolyne Brindle
By: 'Olivia Nan Fang'
Aug 31,2016
0 people found
this helpful
We are the oversea buyer from Hong Kong and have no knowledge about the real estate market in Manchester! Carolyne and her team(one staff seat at first chair on left helped us selected very short and good list per our request, another her colleague seat 2 ahead person of Carolyne took us to see some flats in short time) are so professional and very helpfull! We completed the whole process in 3 days for the offer agreed and till the contract exchanged, everything is under well controlled! Special...
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Comment on agent fees
We are the buyer so the seller paid the charge for this flat
Was this helpful? Yes
Aug 31,2016
Minithumbup
Katie Poole
By: 'Rob P'
Aug 31,2016
0 people found
this helpful
The re-let of my flat in Manchester was handled professionally and quickly by Katie. The viewing process was easy and I was kept fully informed of progress. The new let was at increased rent and I have asked TG to manage the tenancy for me. This is a good agent who gets results. I am delighted with their service and will be using them again....
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Comment on agent fees
The fees are the most competitive around
Was this helpful? Yes
Aug 28,2016
Minithumbdown
Melissa kay
By: 'Kiski'
Aug 28,2016
1 people found
this helpful
I arranged 3 views for the same property, all of them where cancelled 1hour before the view as the agent stated they did not have the keys of the apartment. On my last one she just called me to tell me the property has gone!!...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Aug 27,2016
Minithumbdown
Sophie Jones
Keisha Owusu
By: 'Winston'
Aug 27,2016
2 people found
this helpful
WARNING ! PLEASE AVOID THIS COMPANY AT ALL COSTS ! - Proposed tenancy start date delayed by 1 week and only gave us 2 days notice after we paid the deposit and rent fees upfront. - When we finally moved in, the flat was in an unliveable condition (covered in dust, cob webs, works required in bathroom). - Under the TA, it was their obligation to do a meter reading for all utilities. They never did it and even worse, instead of apologising and rectifying the problem, they denied responsibility...
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Was this helpful? Yes
Aug 17,2016
Minithumbdown
By: 'Lucy Smith'
Aug 17,2016
0 people found
this helpful
These letting agents have to be the worse if you are a landlord. I highly recommend you do not use them. They have let me down again and again and I am £4000 out of pocket because of lack of communication and action from this firm. I would not have given them one star but am obliged to in order to submit this form....
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Comment on agent fees
bad
Was this helpful? Yes
By: Lucy Smith
Sep 05, 2016
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The service from this company has got even worse since this review. while Keeley has sought to be in contact the day to day running of my property was deteriorated with no informationre checkout of my tenant- nearly £600 of rent arrears and a new tenant found without my permission at a charge of £600 -DO NOT USE THIS COMPANY ...
Aug 11,2016
Minithumbdown
By: 'JB88'
Aug 11,2016
1 people found
this helpful
Thornley Groves are nothing short of a shambolic establishment. When originally looking for a property to rent, I had to call the company 4 times to arrange a viewing! This was then followed by clearly over the top aggressive sales tactics. When trying to contact the company towards the end of my tenancy regarding maintenance issues and the end of the contract, it was almost impossible to get in contact with anybody. There was hardly a reply to multiple emails and no assistance. When I tried to...
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What agent could do to change your mind?
High
Attached Files
Comment on agent fees
High
Was this helpful? Yes
By: Hannah Marsh
Aug 12, 2016
View all comments (1)
Dear Sir/Madam, We're very sorry to hear you have been dissatisfied with the service you have received and that you have struggled to make contact with us. I would welcome the opportunity to talk to you about your experience. Please contact me directly on 0161 942 4121 or email me at hannah.marsh@thornleygroves.co.uk. I look forward to hearing from you. Kind regards, Hannah Marsh, Customer Care Manager, Thornley Groves. ...
Aug 03,2016
Minithumbup
Jodie Finch
Jack Robins
By: 'Terry'
Aug 03,2016
0 people found
this helpful
Jodie was very helpful during the period of the changeover of my tenants. She was always available, answered our queeries and completed the changeover perfectly....
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Comment on agent fees
A little high
Was this helpful? Yes
Jul 04,2016
Minithumbup
By: 'AJM'
Jul 04,2016
0 people found
this helpful
If your letting a property in Salford, I really don't think you have to look any further than Thornley Groves. This extremely professional and courteous company are top notch and a pleasure to deal. Their staff are on the ball keeping you informed quickly and efficiently every step of the way....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2016
Minithumbup
Claire Cheetwood
By: 'Arya H'
Jun 23,2016
0 people found
this helpful
Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb. They managed my property for about 6 years and in that time life has been so easy. When a repair needs to be made, they have a network of reliable and reasonably priced service providers. They provide end of year summaries which make life easy for accountancy purposes and whenever I have a query, no matter who answers, the response is swift...
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Comment on agent fees
Very reasonable. The fees were less important - what I wanted was a high quality management service and that's exactly what I received for 6 years.
Was this helpful? Yes
Jun 15,2016
Minithumbup
Clare carpenter
Daniel Wiltshire
By: 'Clare Carpenter'
Jun 15,2016
0 people found
this helpful
I have had excellent service from the Swinton Branch. I am a landlord and was dealt with by Clare Carpenter who has rented out my property. She was extremely professional throughout and the property was rented very quickly and a maximum amount of rent was achieved. All the clerical side was very thorough and I was left in no doubt what was expected of both myself and the new tenants. Daniel visited the property for the final inspection and although he was left with a challenge he took it head on...
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Comment on agent fees
The fee's were excellent and value for money. Having used another agency in the past I can say that this was the most competitive price I have paid.
Was this helpful? Yes
Jun 09,2016
Minithumbup
By: 'Mrs Connah'
Jun 09,2016
0 people found
this helpful
I recently bought a property from Thornley Groves in Urmston, and I have to say what excellent service I received from them, especially John. Nothing was too much trouble for him. He was professional, helpful and kept me informed in the progress of the property sale. I cannot recommend Thornley Groves enough, and thank them, and John, for making the trauma of moving house much easier. John, your a star ⭐️...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 08,2016
Minithumbup
Lyn Rackshaw
By: 'ST 4 Jun 16'
Jun 08,2016
0 people found
this helpful
If you want first class service contact Lynn Rackstraw of Thornley Groves. Thornley Groves recently re rented our flat in Machester. Quick, efficient service, difficult to find these days. Highly recommended....
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Comment on agent fees
Good, just below industry standard
Was this helpful? Yes
Jun 03,2016
Minithumbdown
Mark Latham
By: 'Poor Service'
Jun 03,2016
0 people found
this helpful
My house was sold after a difficult break up with this estate agent. A for sale sign went up prior to my knowledge or having signed any documentation and when challenged no appology/empathy. I did not even receive information about a completion date. I had used them previously and recommended them but would not now....
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What agent could do to change your mind?
Fees were fair.
Attached Files
Comment on agent fees
Fees were fair.
Was this helpful? Yes
By: Hannah Marsh
Jun 24, 2016
View all comments (1)
Dear Sir/Madam, We're very sorry to hear you were unhappy with the service you received from the Sales Team in Urmston. We're glad to hear you have had postitive experiences with Thornley Groves in the past, but are therefore very disappointed that later experiences haven't lived up to your expectations. Please contact me directly on 0161 942 4121 or email me at hannah.marsh@thornleygroves.co.uk if you would to discuss the matter. I look forward to hearing from you. Kind regards, Hannah Marsh, C ...



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