Thorgills
4/5, 161 reviews
75% recommended
100% sales valuation accuracy
100% sales fee satisfaction
70% lettings valuation accuracy
73% lettings fee satisfaction
No description for branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £250,000 £1,375,000
Lettings 70% 73% £1,000 £5,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 17 49 18 20 0 15 0 15 6
Areas covered
  • TW8
  • Brentford
  • W5
  • Ealing
  • W13
  • West Ealing
  • W4
Address

44 High Street
Brentford
Middlesex
TW8 0BB
020 8560 9555

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS DPS
Latest Properties

No Properties

“Vito has been assisting me throughout my sear......”

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Sep 12,2019
Minithumbup
By: 'Dr Mowa'
Sep 12,2019
0 people found
this helpful
Vito has been assisting me throughout my search and has been there for me from start to finish. There is no other agent I could recommend more!...
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“Exceptional service! Vito was of great assist......”

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Sep 12,2019
Minithumbup
By: 'Daniel Stevenson'
Sep 12,2019
0 people found
this helpful
Exceptional service! Vito was of great assistance and really made sure that I got the best service possible. I would definitely recommend this agent!...
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“Quick and efficient. We had a very short ......”

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Sep 07,2019
Minithumbup
By: 'Anna'
Sep 07,2019
0 people found
this helpful
Quick and efficient. We had a very short time frame to complete our tenancy and the staff at Thorgills were thorough and helpful. Elisard showed us the property and was very professional and helpful. From there Haffeeza was our main contact once the property was ...
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“Haffeeza is an asset to the company...”

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Aug 31,2019
Minithumbup
By: 'Jan Rich'
Aug 31,2019
0 people found
this helpful
Haffeeza may not be aware of the comments and high praises being give to her in my presence by incoming and outgoing tenants. They have complemented her on the support given before, during and end of tenancy. Haffeeza shows good skills when communicating either over ...
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“Kat Felton has been extremely efficient in ma......”

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Aug 20,2019
Minithumbup
By: 'Paul Gallagher'
Aug 20,2019
0 people found
this helpful
Kat Felton has been extremely efficient in managing clients requirements and communicating with me ( landlord). Also helpful with liaison & problem resolution...
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“Thorgills were so unprofessional and not like any estate agents ......”

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Aug 12,2019
Minithumbdown
By: 'Mr J'
Aug 12,2019
3 people found
this helpful
Thorgills were so unprofessional and not like any estate agents I've dealt with. Me and a few friends were looking to move to the Chiswick area and found some properties that Thorgills managed. We had a viewing with them and immediately we were put under ...
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“I own an apartment in Ealing since 2013 and I......”

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Aug 09,2019
Minithumbup
By: 'Julie Welch'
Aug 09,2019
0 people found
this helpful
I own an apartment in Ealing since 2013 and I had used 2 estate agents to manage my property previously but found Thorgills in Ealing to be the best in the area. Their staff are polite and effective in keeping me informed of communications between tenants or ...
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“Thorgills have denied me adequate compensatio......”

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Jul 23,2019
Minithumbdown
By: 'Fiona Chapman'
Jul 23,2019
1 people found
this helpful
Thorgills have denied me adequate compensation for unauthorised removals of my belongings from my rental flat. Thorgills Brentford offfice were my rental and managing agent. They rented my flat as semi-furnished, It was not. It was fully equipped with kitchenware, bedding, towels, everything that I ...
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“High praises for Haffeeza...”

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Jul 18,2019
Minithumbup
By: 'jan rich'
Jul 18,2019
0 people found
this helpful
Haffeeza may not be are of the comments and high praises being given to her in my presence by incoming and outgoing tenants. They have complemented her on the support given before , during and end of tenancy. Haffeeza shows good skills when communicating either over ...
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“Note of Appriciation...”

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Jul 15,2019
Minithumbup
By: 'Asitha Jayawardena'
Jul 15,2019
0 people found
this helpful
We recently contacted this company to rent a property. Everything went smoothly because of the support of two members of this company, at Brentford branch. We appreciate the support and the guidance we received from Ahmed Salat and Natasha Clark right from the beginning. They ...
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“Con aritst...”

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Feb 14,2019
Minithumbdown
By: 'jason'
Feb 14,2019
4 people found
this helpful
After finding a property online offered by Thorgills my partner and I decided to proceed. we paid £512 admin fee, and also a £1000 referencing fee/deposit for the property, which is the highest on the market, which no one told us about. (Foxotn's charge £35 for referencing ...
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Comment on agent fees
bad. £512 admin, £1000 referencing
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“Unprofessional and dishonest...”

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Jan 10,2019
Minithumbdown
By: 'AA'
Jan 10,2019
2 people found
this helpful
This agency is just horrible. They are not able to show you contract before you would send them £500 even when tou gave them £150 for reference. Chantelle was quite offensive when we asked for contract. From her opinion we should trust her and that's how things ...
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Comment on agent fees
Bad
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“Retention of 11% comission...”

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Nov 07,2018
Minithumbdown
By: 'Total disregard for the plight of the landlord'
Nov 07,2018
2 people found
this helpful
This company found me a tenant and signed him up to an 18 month tenancy . He left after five months, meanwhile they took 11% comission over two months amounting to £3,563.84 and when he left to go back to Algeria leaving in the middle of the night leaving ...
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Comment on agent fees
Bad because they took the whole lot up front for the eighteen months with the result that I only ended up with two months rent !! Plus a whole load of problems ongoing with court orders arriving constantlywhich I cannot send on to him or find him unless I go to Algeria !!
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“Liars!!...”

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Oct 28,2018
Minithumbdown
By: 'Mr T'
Oct 28,2018
5 people found
this helpful
I would like to warn people about this estate agent. I worked for the company as a Sales Broker recently and was asked on many occasions to do 'fake viewings' and in turn give 'fake feedback' to customers. What's worse is I was asked to ...
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“Huge Waste of Time...”

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Oct 02,2018
Minithumbdown
By: 'Jacopo Salvadori'
Oct 02,2018
0 people found
this helpful
Although I was ready to pay up to 6 months in advance, they asked for 12 months advanced payment. RIdiculous. They wasted a lot of my time and couldn't work anything out....
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“Thorgills...”

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Sep 25,2018
Minithumbup
By: 'Sil'
Sep 25,2018
0 people found
this helpful
Chantelle Leydon was upfront and honest about the rental market in Ealing from the moment we met. I would highly recommend her to anyone looking to rent in the area and certainly gave excellent advice throughout the process....
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Comment on agent fees
Absolute fair
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“Dishonest & Unprofessional...”

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Sep 19,2018
Minithumbdown
By: 'GPM LTD'
Sep 19,2018
2 people found
this helpful
Three words sum up this Agency: Dishonest, Disjointed, Unprofessional. We are a professional reputable DPS accredited property management firm and I as Director can say with no reservation at all that Thorgills are the most dishonest and unprofessional Agency whom I have ever transacted with ...
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“Utter Rubbish...”

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Aug 13,2018
Minithumbdown
By: 'Agent hell'
Aug 13,2018
1 people found
this helpful
Do NOT use this company - You get rubbish advice (and most of it not correct) and they do not respond to your questions or formal complaints. They also falsify the truth. Please review other agents before choosing this company. They will only let you ...
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Comment on agent fees
bad
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“Do Not USE!!...”

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Aug 02,2018
Minithumbdown
By: 'Ann Tudor'
Aug 02,2018
4 people found
this helpful
I have been letting my house for more than 20 years with the same agency mainly with overseas tenants. This year I had to change becasue of a change in the market and unfortunately chose Thorgills. They found me a 5 year tenancy but I had to ...
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Comment on agent fees
No Comment.
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“Don't use them. They will SCAM you. Rented a property ......”

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Jul 24,2018
Minithumbdown
By: 'ThorgillsSucks'
Jul 24,2018
3 people found
this helpful
Don't use them. They will SCAM you. Rented a property online with parking (I was told there was one both on the phone AND it was stated on the Ad online). Arrived to London and guess what?! Parking has vanished. They found all kinds of ...
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“Too much unnecessary stress!...”

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Jul 11,2018
Minithumbdown
By: 'Caroline'
Jul 11,2018
2 people found
this helpful
The landlord was scamming tenants. Barely any support from agency and this woman called Rachel was so rude when one of the tenants wanted to move out because of the condition of the flat. Getting our deposit back has been an absolute nightmare and it ...
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“Agressive and breaking GDPR...”

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Jul 05,2018
Minithumbup
By: 'Don't use Thorgills'
Jul 05,2018
2 people found
this helpful
i am extremely upset that these people came knocking on my door aggressively seeking business - it is harassment and outrageous....
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“Appalling service. Didn't show up for a viewing after I ......”

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Apr 04,2018
Minithumbdown
By: 'Potential buyer'
Apr 04,2018
2 people found
this helpful
Appalling service. Didn't show up for a viewing after I took the afternoon off work. Was told I'd been sent an email to cancel (which I hadn't). Besides cancelling via emailing is so lazy and unprofessional, especially when you don't receive a response to say ...
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“Shocking management...”

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Mar 27,2018
Minithumbup
By: 'Edd Johnson'
Mar 27,2018
3 people found
this helpful
An absolute mess again at Concord House, Town Meadow - managed by Thorgills. Rubbish all over the place - reported months ago....
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Comment on agent fees
No comment
Attachments

Review file
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“Be careful when dealing with Thorgills...”

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Mar 26,2018
Minithumbdown
By: 'Shaheen'
Mar 26,2018
3 people found
this helpful
I have dealt with different agents as I have a number of properties.This is the first time I have dealt with Thorgills, and even though they sound professional, they are far from it. 1. Other agents such as Flatmans in Slough take the commission on ...
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Comment on agent fees
Ripoff
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“Be very careful if you are becoming a tenant with ......”

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Jan 10,2018
Minithumbdown
By: 'Poodleplums'
Jan 10,2018
9 people found
this helpful
Be very careful if you are becoming a tenant with them. In the end we was asked by our actual landlord to deal with her directly because Thorgills could not manage the issues we had and it was costing us and the landlord too much ...
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Comment on agent fees
Every opportunity to get more money from the tenant and landlord, they will take it.
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By: Charlotte Armstrong
Feb 28, 2018
View all comments (1)
Do NOT deal with this agent who call themselves Thorgills. A wholly unprofessional operation. As a landlord, we ended up wasting days upon days of time effectively teaching their "Lettings Administarion" department about the most basic clauses in a standard AST agreement. What a joke. Complaining to Ben Madden, the "Managing Director" was a total waste of time. He could not even be bothered to come on the telephone. The sooner these sort of cowboys are filtered out of the London property market ...

“Would not recommend this estate agent to anyone, have dealt ......”

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Oct 05,2017
Minithumbdown
By: 'Redtribe'
Oct 05,2017
3 people found
this helpful
Would not recommend this estate agent to anyone, have dealt with many other agents in Ealing all of whom are so much better than these clowns. Truly awful and are only interested in getting as much money as possible. Currently dealing with the estate agent ...
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Comment on agent fees
Rip off.
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“Great service from Thorgills while selling my commercial unit. Would ......”

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Aug 03,2017
Minithumbup
By: 'Sam W'
Aug 03,2017
0 people found
this helpful
Great service from Thorgills while selling my commercial unit. Would certainly recommend. Special thanks to Timour for being so proactive....
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Comment on agent fees
Good
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“Had a wonderful experience with Thorgills, especially Timour as he ......”

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Aug 03,2017
Minithumbup
By: 'D Bergman'
Aug 03,2017
0 people found
this helpful
Had a wonderful experience with Thorgills, especially Timour as he was very professional, knowledgeable and helpful from start to finish....
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Comment on agent fees
Good
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“Pleasure to deal with through the process, was very honest ......”

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Jul 27,2017
Minithumbup
By: 'Paul Whitehead'
Jul 27,2017
0 people found
this helpful
Pleasure to deal with through the process, was very honest and helpful. So glad as he found my family the perfect home....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:09 AM 19/12/2019 by Henry Lane

Awards won by Thorgills

Individual Branch Awards

Brentford, TW8


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