Thomas Property Group
4.5/5, 167 reviews
87% recommended
95% sales valuation accuracy
99% sales fee satisfaction
63% lettings valuation accuracy
74% lettings fee satisfaction



Property Features

Thomas Property Group are a well known and respected family run Chester estate agent, letting agent and overseas property consultancy. show more Thomas Property Group are a well known and respected family run Chester estate agent, letting agent and overseas property consultancy.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £89,000 £650,000
Lettings 63% 74% £350 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 33 12 66 2 36 3 4 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
DPS Property Redress Scheme
Latest Properties

No Properties

Thomas Property Group Branches (view all 2)

“Very nice, helpful staff who were always happ......”

Share on :
Mar 26,2024
Minithumbup
Sue
Mar 26,2024
0 people found
this helpful
Very nice, helpful staff who were always happy to help. Great communication too....
read full review
Was this helpful? Yes

“Trust worthy and professional...”

Share on :
Mar 01,2024
Minithumbup
Sue
By: 'Gillian'
Mar 01,2024
0 people found
this helpful
Sue the real estate agent and MIchael in the Waverton office was superb in helping me purchase my property. Always professional, listened carefully to my needs and went above and beyond to help me. It was a pleasure to deal with both of them...
read full review
Was this helpful? Yes

“We have recently completed on a house through......”

Share on :
Dec 07,2023
Minithumbup
Sue
By: 'Shan and Mike'
Dec 07,2023
0 people found
this helpful
We have recently completed on a house through Thomas Property Group and have been very happy with the service provided by them. Communication and support were excellent, particularly from Sue, and responses to queries were always helpful and efficient. I would recommend them without hesitation ...
read full review
Was this helpful? Yes

“We have recently completed on a property thro......”

Share on :
Dec 07,2023
Minithumbup
Sue
By: 'Shan and Mike'
Dec 07,2023
0 people found
this helpful
We have recently completed on a property through Thomas Property Group and have been really impressed with the team. Communication has been excellent throughout and support has been available whenever required. Sue and Michael have helped to make what can frequently be an incredibly stressful ...
read full review
Was this helpful? Yes

“They made the process very easy with clear co......”

Share on :
Oct 08,2023
Minithumbup
Ashley
By: 'Luke'
Oct 08,2023
0 people found
this helpful
They made the process very easy with clear communication throughout. Wouldn’t hesitate to use again....
read full review
Was this helpful? Yes

“Thomas Property Review...”

Share on :
Oct 04,2023
Minithumbup
By: 'Luke W'
Oct 04,2023
0 people found
this helpful
So far the process has been very straight forward and easy. Communication from the Thomas Property Group has been very good. Therefore making the process easy to deal with....
read full review
Was this helpful? Yes

“First time buyer...”

Share on :
Sep 27,2023
Minithumbup
Sue
By: 'Kevin Mounsey'
Sep 27,2023
0 people found
this helpful
First time buyer, excellently helped all the way through by Sue, from start to finish. Always helpful, which made the process easier. Thanks...
read full review
Was this helpful? Yes

“We sold our property and bought our new prope......”

Share on :
Sep 23,2023
Minithumbup
Sue
By: 'Allen'
Sep 23,2023
0 people found
this helpful
We sold our property and bought our new property through Thomas’ and found them (Sue) very helpful and thoughtful throughout what turned out to be a long and at times stressful process. Sue kept us informed on a regular basis and helped chase up the ...
read full review
Was this helpful? Yes

“We recently purchased a property through Thom......”

Share on :
Sep 21,2023
Minithumbup
Sue
By: 'Thomas'
Sep 21,2023
0 people found
this helpful
We recently purchased a property through Thomas'. Throughout the entire process the team at Thomas', and particularly Sue, were excellent in supporting us. Communication was always great, highly professional yet also friendly and supportive. Our chain had some issues near completion but Sue kept a ...
read full review
Was this helpful? Yes

“Sue & Michael were very good. Helpful, respon......”

Share on :
Aug 14,2023
Minithumbup
Michael
By: 'Tim Davis'
Aug 14,2023
0 people found
this helpful
Sue & Michael were very good. Helpful, responsive & good communication throughout. Happy to press the solicitors when asked & kept me in the loop where possible....
read full review
Was this helpful? Yes

“Avoid this Company at all Costs!I had to rep......”

Share on :
Aug 02,2023
Minithumbdown
Kirsty
By: 'John'
Aug 02,2023
1 people found
this helpful
Avoid this Company at all Costs! I had to report TPG to the Property Redress Scheme after they were paid £1860 by my former tenants to re- market the property for leaving their tenancy early. Despite TPG having already agreed to charge me half this amount, ...
read full review
Was this helpful? Yes

“Sue was fantastic from the moment we walked i......”

Share on :
Aug 01,2023
Minithumbup
Sue
By: 'Amy and Anthony'
Aug 01,2023
0 people found
this helpful
Sue was fantastic from the moment we walked into our new property. She helped us through the process and was always there at the end of the phone to reassure us when we weren’t sure how something worked in the process ( we were first ...
read full review
Was this helpful? Yes

“Have used Thomas’s for years, again excellent......”

Share on :
Jul 21,2023
Minithumbup
Paul
By: 'Graham'
Jul 21,2023
0 people found
this helpful
Have used Thomas’s for years, again excellent service and professionalism....
read full review
Was this helpful? Yes

“Super team at Thomas Property Group...”

Share on :
Jul 18,2023
Minithumbup
Sue
By: 'DS'
Jul 18,2023
0 people found
this helpful
I was extremely satisfied with the level of service and professionalism provided by Sue and the team at Thomas Property Group Chester whilst purchasing a property through them. They were very friendly and most helpful and all communication was dealt with in a prompt and ...
read full review
Was this helpful? Yes

“Thomas Property were excellent in handling th......”

Share on :
Jun 28,2023
Minithumbup
Sue
By: 'Gabby'
Jun 28,2023
0 people found
this helpful
Thomas Property were excellent in handling the sale and marketing of a probate property for us. They were very helpful and patient which was invaluable as we are not local to the area, They also clearly know the market and were very professional throughout. A ...
read full review
Was this helpful? Yes

“Purchase...”

Share on :
Jun 23,2023
Minithumbup
Michael
By: 'Fisher'
Jun 23,2023
0 people found
this helpful
When Michael got involved he was very thorough and took the initiative in finding out enough information to explain what was happening with our purchase and the delays probate were causing. He was proactive and prompt with excellent updates for us. It didn’t solve ...
read full review
Was this helpful? Yes

“. Team effort....”

Share on :
Mar 26,2023
Minithumbup
By: 'Keith'
Mar 26,2023
0 people found
this helpful
Excellent service throughout my stay. Team effort, everyone’s response always positive. Highly recommend Thomas Agency Chester to any prospective client....
read full review
Was this helpful? Yes

“Knowledgeable efficient and on hand advice wi......”

Share on :
Mar 22,2023
Minithumbup
Ashley
By: 'Jeni'
Mar 22,2023
0 people found
this helpful
Knowledgeable efficient and on hand advice with a smile! Nothing was too much effort with constant communication great job thanks...
read full review
Was this helpful? Yes

“Thomas’s handled our sale very well. They gav......”

Share on :
Jan 27,2023
Minithumbup
Sue
By: 'Keith'
Jan 27,2023
0 people found
this helpful
Thomas’s handled our sale very well. They gave us good advice, and senior negotiator Sue in particular was very knowledgeable and helpful....
read full review
Was this helpful? Yes

“Thomas Property Group did an excellent job of......”

Share on :
Dec 17,2022
Minithumbup
By: 'Debbie Johnson'
Dec 17,2022
0 people found
this helpful
Thomas Property Group did an excellent job of selling our house, thank you to all the staff involved. The team got us a good price and everything went smoothly....
read full review
Was this helpful? Yes

“Terribile experience. I will never use Thomas......”

Share on :
Dec 09,2022
Minithumbdown
By: 'Sara Sodero'
Dec 09,2022
1 people found
this helpful
Terribile experience. I will never use Thomas Property again. Going for house hunting I will never purchase a house through this agency....
read full review
Was this helpful? Yes

“Ashley has been wonderful. She is quick to re......”

Share on :
Nov 13,2022
Minithumbup
Ashley
By: 'Lani'
Nov 13,2022
0 people found
this helpful
Ashley has been wonderful. She is quick to respond to queries and has helped everything run smoothly. Thank you! We would also like to thank Phoebe for all the help she provided at earlier stages....
read full review
Was this helpful? Yes

“Positive communication has been consistent an......”

Share on :
Nov 02,2022
Minithumbdown
Sue
By: 'Joanna Bannon'
Nov 02,2022
0 people found
this helpful
Positive communication has been consistent and real flexibility in terms of visits and availability was provided. Staff have a friendly and informative approach...
read full review
Was this helpful? Yes

“Thanks for all your help. A smooth transactio......”

Share on :
Oct 16,2022
Minithumbup
Sue
By: 'Paul C'
Oct 16,2022
0 people found
this helpful
Thanks for all your help. A smooth transaction from start to finish. Facilitated sensible conversations with the vendor when necessary....
read full review
Was this helpful? Yes

“Sue was very helpful, was a difficult sale bu......”

Share on :
Oct 10,2022
Minithumbup
Sue
By: 'Rich'
Oct 10,2022
0 people found
this helpful
Sue was very helpful, was a difficult sale but we got it pushed through Whenever I needed any information they immediately helped, really happy with my new house.......
read full review
Was this helpful? Yes

“Awesome, confident, successful service....”

Share on :
Oct 03,2022
Minithumbup
Paul
By: 'Greg'
Oct 03,2022
0 people found
this helpful
We reviewed several Estate Agents when we wanted to market our property. We knew roughly what the property was worth on the market and we're looking for the right agent to get it sold quickly. All of the agents we spoke to undervalued the property, ...
read full review
Was this helpful? Yes

“To be recommended...”

Share on :
Sep 30,2022
Minithumbup
Sue
By: 'Kath'
Sep 30,2022
0 people found
this helpful
Bought our house through Thomas Property group. Everything was carried out professionally and promptly. We mostly dealt with Sue who was very friendly and helpful throughout. Michael also helped us leading up to completion day. Overall, very happy with the service and would definitely recommend....
read full review
Was this helpful? Yes

“Thank you so much for all of your help! I'm s......”

Share on :
Sep 29,2022
Minithumbup
Martin
By: 'Elizabeth'
Sep 29,2022
0 people found
this helpful
Thank you so much for all of your help! I'm so grateful and couldn't be happier with the way everything worked out....
read full review
Was this helpful? Yes

“We have today sold our house through Thomas ......”

Share on :
Sep 27,2022
Minithumbup
Sue
By: 'Andy'
Sep 27,2022
0 people found
this helpful
We have today sold our house through Thomas Property Group, Chester. Unfortunately we had three sales fall through no fault of Thomas Property Group, Chester. we were just very unlucky. From Paul who marketed the property initially to Sue Fearns handled the sale process very ...
read full review
Was this helpful? Yes

“Thank you for an excellent service from your ......”

Share on :
Sep 21,2022
Minithumbup
Sue
By: 'Linda'
Sep 21,2022
1 people found
this helpful
Thank you for an excellent service from your company. I found everyone helpful throughout . Sue Fearns and her colleagues were on the ball at all times Very satisfied Linda...
read full review
Was this helpful? Yes

Vendor Fees

Negotiable

Landlord Fees

Negotiable

Tenant Fees

No fees set.
Last updated at 14/10/2022, 4:51 PM by Stuart Thomas
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:

Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE

And/or by email at: [email protected]

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service

2) What you would like us to do to resolve it

3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.

In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.

The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.

In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.

The Property Redress Scheme contact details are as follows:

Website: www.theprs.co.uk
By Email: [email protected]

By post at:

The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ

Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. [email protected] www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 3:51 PM 14/10/2022 by Stuart Thomas

Awards won by Thomas Property Group

Regional Awards won by Thomas Property Group

Individual Branch Awards

Chester, CH3

Chester, CH1



Find the Best Agent to
Sell or Rent Your Home