Thomas Property Group
3.8/5, 53 reviews
75% recommended
95% sales valuation accuracy
96% sales fee satisfaction
Thomas Property Group are a well known and respected family run Chester estate agent, letting agent and overseas property consultancy. show more Thomas Property Group are a well known and respected family run Chester estate agent, letting agent and overseas property consultancy.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £129,000 £450,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 8 8 19 1 7 1 2 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Thomas Property Group Branches (view all 2)

“Fantastic service, especially Sue at the Hand......”

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Nov 17,2019
Minithumbup
By: 'Alison'
Nov 17,2019
0 people found
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Fantastic service, especially Sue at the Handbridge office- so helpful and always one step ahead! She made our purchase so much easier and was always on hand with great advice. Would highly recommend...
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“The best agency I have dealt with.......”

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Nov 02,2019
Minithumbup
By: 'IB'
Nov 02,2019
0 people found
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The best agency I have dealt with, (of many). Thomas were obsessive about getting the details of my particulars right, valuation far more accurate than others and photography perfect. Professional service from start to end and Sue is a woman of her word!!! Great team....
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“I was really happy with the service from Thom......”

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Nov 01,2019
Minithumbup
By: 'J.Louise Archer'
Nov 01,2019
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I was really happy with the service from Thomas rural branch when purchasing my new house. The communication was excellent and they were extremely helpful especially the lady who showed us round the property and assisted all through the process....
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“We have just used the Waverton office to sell......”

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Oct 31,2019
Minithumbup
By: 'glenys harrison'
Oct 31,2019
0 people found
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We have just used the Waverton office to sell my late father in laws property and our other home . I cannot thank the team of Sue, Michael and Kevin for all the help and support they gave us with both sales which were dealt with ...
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“best estate agents in Chester....”

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Sep 20,2019
Minithumbup
By: 'Natalie edwards'
Sep 20,2019
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After having an awful experience with another estate agents, Thomas property have shown us how easy and stress free renting a property can be. Brilliant customer service and all questions answered efficiently and effectively....
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“best estate agents in Chester....”

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Sep 20,2019
Minithumbup
By: 'Natalie edwards'
Sep 20,2019
1 people found
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After having an awful experience with another estate agents, Thomas property have shown us how easy and stress free renting a property can be. Brilliant customer service and all questions answered efficiently and effectively....
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“Michael,Sue and Kevin in the Waverton office ......”

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Sep 17,2019
Minithumbup
By: 'Tony Sweeney'
Sep 17,2019
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Michael,Sue and Kevin in the Waverton office were brilliant. We were kept informed regularly with progress updates. A quick sale followed. We would recommend. Tony and Jane....
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“Professional services...”

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Sep 16,2019
Minithumbup
By: 'Debbie Roberts'
Sep 16,2019
0 people found
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Me and my sister used them to sadly sell my late mother's house, we could not fault the service we required throughout the sale, sue Fearns who we dealt with was very professional and nothing was to much of a bother for her. Sue is ...
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“A first class service from start to finish.......”

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Sep 11,2019
Minithumbup
By: 'Carole and David'
Sep 11,2019
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A first class service from start to finish. From the moment we spoke to Michael we knew we were in safe hands. Michael, Sue and Kevin kept us informed and updated throughout the duration of the sale, and each one was an absolute pleasure to ...
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“I recently used Thomas Property Group to purc......”

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Aug 31,2019
Minithumbup
By: 'Julia Farrington'
Aug 31,2019
0 people found
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I recently used Thomas Property Group to purchase my first home and could not have received better service. My direct contact was Sue who was so patient and responsive with all of my questions but everyone i spoke to from the estate agents was polite ...
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“Fantastic Service - I Would Highly Recommend The Thomas Property Group...”

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Aug 29,2019
Minithumbup
By: 'sarah clark'
Aug 29,2019
0 people found
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i cannot praise the Thomas Group enough for the great service they provided throughout the whole process. Sue in particular was an absolute star and continuously went the extra mile for me when I was faced with some difficult situations along the way. Thank you ...
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“...exceptional service!!...”

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Aug 25,2019
Minithumbup
By: 'Jenny Harding'
Aug 25,2019
2 people found
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Had been with another agent who failed to push property switched to Thomas and from day one had a viewing in total had 25+ and house was sold in matter of months the service received from sue Fearns was exceptional she kept us informed every step ...
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“Both Sue and Michael were tremendous. Sue wa......”

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Aug 15,2019
Minithumbup
By: 'Janet Snowball'
Aug 15,2019
0 people found
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Both Sue and Michael were tremendous. Sue was extremely helpful providing lots of good advice as this was our first experience of selling and buying a property. Michael was very reassuring when things got a bit stressful towards the end. I would definitely recommend Thomas ...
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“Very efficient...”

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Jun 17,2019
Minithumbup
By: 'Herb'
Jun 17,2019
1 people found
this helpful
Staff were very helpful. We are US citizens which made the letting process a little more challenging. Still, the process moved quickly in comparison to our experiences two years ago with another letting agency....
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Comment on agent fees
Ok
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“Terrible lettings agency - do not go with them...”

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Jun 06,2019
Minithumbdown
By: 'Matt Hughes'
Jun 06,2019
3 people found
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My partner and I have just spent 9 months renting a property through Thomas Lettings group in Chester and it's been terrible. They were friendly and helpful up to the day we moved into our property. After this day, they have been awful, unhelpful, difficult to ...
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Comment on agent fees
Agents fees are very expensive. They have a lot of hidden costs in the tenancy agreement which are never spoken about until you move out and you end up paying hundreds of pounds more than anticipated.
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By: Thomas Property Group
Jun 07, 2019
View all comments (1)
Hi * We are obviously disappointed you have written this negative review after so much time and effort was invested to help you end a 12 month contract early and move from a property you called us saying couldn’t afford, while reducing the financial cost to yourself. Following discussions we all agreed you would pay less than half of the contracted remarketing fee – this fee is clear in the contract you signed and was clearly explained again when you asked what the options were for ending ...

“Selling our property...”

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May 28,2019
Minithumbup
By: 'Very satisfied sellers'
May 28,2019
1 people found
this helpful
Michael delivered exceptional service during the sale of our house. He went above and beyond the scope of his role to advise and support us during this period. The team , particularly Sue Fearns were excellent. Duncan Thomas has been very involved and provided great support ...
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Comment on agent fees
Very competitive
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“Sue's persistence eventually found us a cash buyer!...”

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May 28,2019
Minithumbup
By: 'Kevin and Carol'
May 28,2019
1 people found
this helpful
Sue has helped us through various property sales and this latest one has been handled with her usual expertise under trying circumstances....
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Comment on agent fees
Good
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“Excellent advice and service...”

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May 06,2019
Minithumbup
By: 'Jane & Kate Rosair'
May 06,2019
1 people found
this helpful
We have been extremely impressed with the service provided by Thomas Property group. Sue in particular, has supported us through the whole selling process in a very professional manner. She has communicated every step very clearly and answered our many questions without delay. She is ...
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Comment on agent fees
Very reasonable
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“Very appreciative...”

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Feb 03,2019
Minithumbup
By: 'Mark'
Feb 03,2019
1 people found
this helpful
Sue helped us with our recent move and her experience and no nonsense approach made a very positive difference. We are really grateful and would recommend Sue to anyone. Thank you so much!!...
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“Excellent buying experience...”

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Dec 18,2018
Minithumbup
By: 'Jonathan Cooper'
Dec 18,2018
1 people found
this helpful
From our initial visit with Stuart to the follow-up support during the whole buying and settling-in process by Sue and Michael, we found Thomas to be consistently, helpful, dedicated and responsive. I have no hesitation in recommending the rural branch team....
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Comment on agent fees
No opinion
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“Excellent...”

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Dec 13,2018
Minithumbup
By: 'Mrs Davies'
Dec 13,2018
1 people found
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I've always been very sceptical about estate agents, but Thomas's have 100% proved me wrong! The service at the rural office, from every member of staff, was exemplary - professional, efficient, reliable, approachable, trustworthy ... I could go on and on. Sue, whom I had most involvement ...
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Comment on agent fees
Very competitive
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“Faultless!...”

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Nov 06,2018
Minithumbup
By: 'Scott M'
Nov 06,2018
1 people found
this helpful
I sold a property through TPG, and, Sue Fearns in particular. The sale was difficult owing to some poor law firms. That said, Sue was fantastic at liaising with both myself as the vendor, and also the buyer. Her tenacity in communication is unrivalled. She ...
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Comment on agent fees
Totally fair and market representative.
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“Michael Flecher...”

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Jul 21,2018
Minithumbup
By: 'Sam/Joan'
Jul 21,2018
1 people found
this helpful
during the process of selling 56 Greenfield Crescent we cannot speak to highly of him because of all the time and efforthe put into it we found out more what was going on through him than the solicitors thank you...
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“Can't thank you all enough...”

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Jul 20,2018
Minithumbup
By: 'Sian S'
Jul 20,2018
1 people found
this helpful
I received promp responses to all my enquiries. Everyone went above and beyond what could be expected to ensure my sale went through as quickly and seamlessly as possible. An excellent service that took the stress out of the sale of my house. Happy to ...
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“We are writing about Michael Fletcher and Sue Fearns. As ......”

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Jan 19,2018
Minithumbup
By: 'Long-time Searchers'
Jan 19,2018
1 people found
this helpful
We are writing about Michael Fletcher and Sue Fearns. As purchasers, we were shown round our first property by Michael in 2015 and we found him to be knowledgeable, pleasant and constructive. We were pleased to be shown another property by Michael in 2017, again he was ...
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Comment on agent fees
Not known as we are not buying through Thomas.
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“I dealt with Rachel and Kelly during my rental application. ......”

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Oct 10,2017
Minithumbup
By: 'CLeigh'
Oct 10,2017
3 people found
this helpful
I dealt with Rachel and Kelly during my rental application. They were helpful when I asked for change last minute, answering all queries and keeping me informed. Overall good experience....
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Comment on agent fees
High fees. Like most agents I guess.
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By: CLeigh
Jun 03, 2018
View all comments (1)
Update on my first comment Would now give this agent zero stars for extremely poor after service, lack of care to disabled tenants needs, no contact from Director after following complaint procedure. This agent appear to support landlords, and not tenants. Caused me untold stress and will NEVER use again. Avoid, avoid, avoid! ...

“The Lettings team kept me fully informed in marketing and ......”

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Apr 04,2017
Minithumbup
By: 'Angela'
Apr 04,2017
1 people found
this helpful
The Lettings team kept me fully informed in marketing and feedback from prospective tenants' viewings. The ongoing management was very efficient and professional. Overall I was very pleased with the whole team's approach to letting be managing my property....
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Comment on agent fees
Competitive and reasonable
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“Want to say a Big thank you to staff at ......”

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Mar 22,2017
Minithumbup
By: 'happycustomer'
Mar 22,2017
1 people found
this helpful
Want to say a Big thank you to staff at Thomas in Chester, especially Kelly, Kat & Paul. They helped me find new tenants within 1 wk and made sure everything went smoothly with no hassle for me or the new tenants. will definitely be using them ...
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Comment on agent fees
worth the fee to find new tenants.
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“Martin is a true professional having bought from him, used ......”

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Mar 17,2017
Minithumbup
By: 'N7GEP'
Mar 17,2017
1 people found
this helpful
Martin is a true professional having bought from him, used him to rent out the property and subsequently sold a property. I would certainly recommend them for central Chester....
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Comment on agent fees
Good
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“Such an unprofessional agent. never rent or buy property through ......”

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Mar 13,2017
Minithumbdown
By: 'chester'
Mar 13,2017
9 people found
this helpful
Such an unprofessional agent. never rent or buy property through them. Be careful their home rule and T n Cs....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Thomas Property Group

Individual Branch Awards

Chester, CH3

Chester, CH1


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