Thomas James Estate & Letting Agents

47 reviews 3.7 /5 rating
  • 81% valuation accuracy
  • 70% recommend
  • 90% fee satisfaction
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    Marcus Russell
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    Denise Selwood
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    Chris Maughan
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    Simon Gallagher
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    Wanda Bonser
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    Jenny Mascari
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    Annalise
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    Annabell
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    Ben Dehouven
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    Jack Marriott
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    Lauren
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    Wanda
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    Sarah Pick
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    Jack Marriott
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    Jack Marriott
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    Lisa Wilkinson
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    Helen
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Jun 22,2017
Minithumbup
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Jun 22,2017
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Thomas James were excellent throughout the sale process. They kept on top of everything, nudging when needed, but without being pushy. They're very friendly, and we were very happy with the service....
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Jun 06,2017
Minithumbup
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Helen
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Jun 06,2017
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Helen provided us with a great service keeping us informed through out. I couldn't have asked for a better exchange and she made the move very smooth helping us get the price we wanted....
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The fee was very reasonable
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Mar 16,2017
Minithumbup
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Lauren
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Mar 16,2017
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Lauren was very helpful and supportive on our house buy. We had difficult buyers and Lauren and the team looked after us and kept us well informed....
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Dec 28,2016
Minithumbup
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Wanda Bonser
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Lisa Wilkinson
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Dec 28,2016
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Thoroughly recommended, very friendly and helpful throughout the whole process selling our property. Frequent updates and following up matters quickly meant that we were always aware of the current status of our dealings at all times. Any issues/discrepancies were dealt with in a timely manner. Many Thanks...
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Good - Very reasonable
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Dec 18,2016
Minithumbup
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Lauren
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Dec 18,2016
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I would strongly recommend local sellers to use Thomas James.this company knows the market extremely well and have excellent strategies for securing a quick sale. They work hard and offer a personal,professional service. They make it their business to have a hands on knowledge of their clients. Lauren in particular gave us a friendly and extremely effective experience....
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Comment on agent fees
Fees were reasonable compared with other companies
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Nov 14,2016
Minithumbup
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Lauren
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Denise Selwood
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Nov 14,2016
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We recently bought a house being marketed by Thomas James, and also sold ours through them. The whole process was carried out professionally and efficiently. Even though it was a large chain we managed to reach completion in 9 weeks and we were especially pleased with our house sale which was agreed in less than a week....
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Comment on agent fees
As expected and all agreed upfront.
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Nov 04,2016
Minithumbup
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Wanda Bonser
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Nov 04,2016
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Rosemary and I have been very satisfied with service which we received from Thomas James. We found them to be very professional and yet personable and available....
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Comment on agent fees
The agents fees were appropriate to the work they did.
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Sep 19,2016
Minithumbup
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Lisa Wilkinson
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Lauren
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Sep 19,2016
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Thomas James were simply great throughout our transaction. They were so proactive; they managed to get us a viewing the same day we put the house up for sale and managed to find us a buyer in 6 days. They also stayed in touch and helped throughout the whole transition and I always felt we had someone to talk to and assist. Thank you all so much!...
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Comment on agent fees
Very reasonable.
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Sep 07,2016
Minithumbdown
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Sep 07,2016
1 people found
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A very poor service. Miscommunication between the agents, sellers and myself. Agent changed half way through sale. Constantly had to chase for any information. Would never use again or recommend....
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Aug 28,2016
Minithumbup
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Lauren
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Denise Selwood
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Aug 28,2016
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The team were simply excellent. They helped us achieve well over the value we thought we would get. Their communication was great and they helped have a buyer in 4 days (which was well beyond our expectations)....
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Comment on agent fees
fees were very competitive
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Jun 20,2016
Minithumbup
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Wanda Bonser
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Lauren
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Jun 20,2016
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Overall, I was pleased with their service for both my house sale and purchase. There was some delay for exchange/completion for the sale and the expected timescale for that could have been communicated more clearly, but everything went through eventually, and there were no major issues....
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Jun 13,2016
Minithumbup
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Jun 13,2016
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Denise visited promptly and gave full details of how they sell a house, including an open day viewing and bid process, which was very helpful in concluding the sale. All staff were very helpful, and maintained communication very well, despite me being around the other side of the planet for nine weeks during the sale period- very impressive....
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Comment on agent fees
Very competitive
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May 30,2016
Minithumbup
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Wanda Bonser
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Lauren
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May 30,2016
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Was impressed with Thomas James from my first meeting with Jenny Mascari. Very professional and efficient. My later contacts with Lauren and Wanda didn't disappoint. They listened, they were pro-active and they empathised when we had problems. It wasn't an easy sale but thanks to their experience and sensitivity all was well ....
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Comment on agent fees
I was very happy until I received the bill from the solicitors. I thought they'd got it wrong - then I noticed the "plus VAT"!!
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Apr 15,2016
Minithumbup
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Lisa Wilkinson
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Apr 15,2016
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When we decided to move house we invited several local agents to value our home and help us search for somewhere to buy. Thomas James in Ruddington stood out from the start. Their staff are professional and knowledgeable about the local area and housing market which means they give an excellent service to both sellers and potential buyers. They sold our house within a month, for £20k more than another agent valued it for, conducting more than 20 viewings during in this time. They handl...
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Comment on agent fees
Competitive fees
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Apr 14,2016
Minithumbup
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Apr 14,2016
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Very good service given by all the members of staff throughout the buying process. Also, very helpful with any queries that were raised with the property....
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Feb 02,2016
Minithumbdown
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Feb 02,2016
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Thomas James are possibly the rudest agent i have ever come across to the point where the are overly confident. My...
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What agent could do to change your mind?
inflated fees
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Comment on agent fees
inflated fees
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Nov 13,2015
Minithumbup
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Sarah Pick
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Jack Marriott
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Nov 13,2015
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We had a contract with Thomas James in Cotgrave for the sale of our property and also the purchase of the property we now own. From start to finish the level of service we received was nothing short of excellent. Sarah Pick & her team looked after us very well from the beginning to the end. They have played a key part in the interest in property in Cotgrave and have got to know the area very well. We would not hesitate to recommend their services to anybody looking to sell or buy in our ...
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Oct 29,2015
Minithumbup
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Jenny Mascari
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Wanda Bonser
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Oct 29,2015
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We had previously had our property on the market with two other agents. The first agent was city centre based and we felt that they were not geared up to sell properties in the country. The second agent was nearer to home (in a local town) but they did not generate enough interest or find buyers in a position to purchase. After one year we decided to market our property with Thomas James following a recommendation. We found all the staff to be friendly and were easy to communicate with. You...
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Oct 09,2015
Minithumbup
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Wanda Bonser
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Oct 09,2015
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Wanda was very responsive and helpful at all times, giving us advice when needed and regular updates. They also pushed to ensure we received the best price for our sale. I do think they are quite expensive though, and while the photos and property write-up were good, they really didn't have to do much for their money as the house sold in 24 hours. That said, as far as we are aware, no hold-ups in the completion were anything to do with Thomas James, who always seemed to have done what they ne...
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Sep 03,2015
Minithumbup
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Jenny Mascari
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Wanda Bonser
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Sep 03,2015
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Really excellent service from Thomas James in selling our property. Without going in to excessive detail they worked hard over a relatively long period of time obtaining viewings and helping with communication between us and potential buyers. They carried out viewings for us on many occasions and were always helpful, courteous and professional. Were we to ever move again, we would certainly use Thomas James....
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Aug 19,2015
Minithumbup
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Lauren
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Wanda
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Aug 19,2015
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Thomas James were excellent throughout the buying process. Always contactable and kept up to date with the chain. In particular Lauren was helpful, polite and knowledgeable. An excellent experience....
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Jun 19,2015
Minithumbup
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Wanda Bonser
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Jun 19,2015
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Wanda was brilliant. She didn't waste time showing me properties that didn't fit my requirements. She listened to my feedback and finally found the perfect location for me....
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Jun 17,2015
Minithumbup
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Jenny Mascari
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Wanda Bonser
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Jun 17,2015
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Jenny, Wanda and the team were professional from the moment they valued the property. We felt that the whole team strived to obtain viewings, chase feedback, and get offers on our house. Jenny advised us on the most reliable buyer for our property and regularly chased the sale, resulting in a completion in less than 6 weeks. Both Jenny and Wanda went out of their way to find a solution to problems that arose. I deal with Estate Agents on a daily basis, it is rare to find such excellent service....
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Jun 16,2015
Minithumbup
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Jenny Mascari
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Jun 16,2015
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Really effcient and helpful. Pushed the sale through, dealing with all parties solicitors in the chain effectively. Jenny was really helpful and professional. Also Rhonda, who stepped in and provided updates when Jenny wasnt available....
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Apr 01,2015
Minithumbup
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Jenny Mascari
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Jack Marriott
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Apr 01,2015
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We accepted an asking price offer within 4 days of putting the house on the market. Our onward purchase was also with TJEA. Jenny and Jack were extremely efficient, good at communicating, polite, friendly and organised. There was the odd difficulty with our buyers, and TJEA dealt with these very professionally, and we were never in any doubt about the sale going through. I would recommend them to anyone looking for a local estate agent....
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Comment on agent fees
We got a good deal with TJEA, as they matched the fee from when we were going to sell the year previously.
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Apr 01,2015
Minithumbup
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Wanda Bonser
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Apr 01,2015
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Wanda and team were great! They were efficient and really helpful when it came to organising extra things prior to purchase. Everything went smoothly and we completed within 2 months. They checked in regularly and were in contact with both sets of solicitors to help move things along. A brilliant experience with them!...
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Feb 25,2015
Minithumbup
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Jenny Mascari
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Wanda Bonser
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Feb 25,2015
0 people found
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Staff were polite, friendly, helpful and good at communicating with me. My phone calls were always returned. I did have to ask for the EPC after accepting an offer on the house ( but the offer was fairly soon after putting the house on the market). Wanda was particularly helpful in concluding the sale....
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Oct 14,2014
Minithumbup
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Oct 14,2014
0 people found
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I found the Ruddington staff very helpfull and very informative on all aspects of my recent sale. The service was quick and precise and I was very happy with the way they delt with the job....
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Sep 19,2014
Minithumbup
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Ben Dehouven
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Sep 19,2014
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Thomas James provided a professional feel to all aspects of our transaction from initial valation through correspondence to final completion. There were parts of the process which were purchaser driven and caused extended completion times during which Thomas James remained level headed and tenacious in order to achieve a satifacory conclusion....
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Sep 17,2014
Minithumbup
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Annabell
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Annalise
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Sep 17,2014
0 people found
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Thomas James kept us informed every step of the way in selling our property. Viewing comments were usually reported to us within 24 hours and we were given constructive comments to enable us to understand why a prospective buyer was not interested in our property. When we did achieve a buyer, we were given a lot of support and updated on the stages we were at. In particular Annalise and Annabell were very knowledgeable within the property market and therefore were able to guide us and help us...
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Last updated at 11:12 AM 14/04/2015 by Carolyn Hay

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Last updated at 11:12 AM 14/04/2015 by Carolyn Hay

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Thomas James Estate & Letting Agents - Cotgrave, , NG12
Cotgrave
Corner Cottage, 4 Bingham Road, Cotgrave NG12 3JR
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Thomas James Estate & Letting Agents - Ruddington, , NG11
Ruddington
17 High Street, Ruddington NG11 6DT
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