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    Marcus Russell
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    Chris Maughan
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    Simon Gallagher
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    Wanda Bonser
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    Jenny Mascari
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    Annalise
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    Annabell
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    Ben Dehouven
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    Jack Marriott
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    Lauren
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    Wanda
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    Sarah Pick
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    Jack Marriott
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    Lisa Wilkinson
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Properties for sale
Properties for rent
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Overall, I was pleased with their service for both my house sale and purchase. There was some delay for exchange/completion for the sale and the expected timescale for that could have been communicated more clearly, but everything went through eventually, and there were no major issues....
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Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Denise visited promptly and gave full details of how they sell a house, including an open day viewing and bid process, which was very helpful in concluding the sale. All staff were very helpful, and maintained communication very well, despite me being around the other side of the planet for nine weeks during the sale period- very impressive....
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Comment on agent fees
Very competitive
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
Was impressed with Thomas James from my first meeting with Jenny Mascari. Very professional and efficient. My later contacts with Lauren and Wanda didn't disappoint. They listened, they were pro-active and they empathised when we had problems. It wasn't an easy sale but thanks to their experience and sensitivity all was well ....
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Comment on agent fees
I was very happy until I received the bill from the solicitors. I thought they'd got it wrong - then I noticed the "plus VAT"!!
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
When we decided to move house we invited several local agents to value our home and help us search for somewhere to buy. Thomas James in Ruddington stood out from the start. Their staff are professional and knowledgeable about the local area and housing market which means they give an excellent service to both sellers and potential buyers. They sold our house within a month, for �20k more than another agent valued it for, conducting more than 20 viewings during in this time. They handle...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
this helpful
Very good service given by all the members of staff throughout the buying process. Also, very helpful with any queries that were raised with the property....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 02,2016
Minithumbdown
By:
Feb 02,2016
0 people found
this helpful
Thomas James are possibly the rudest agent i have ever come across to the point where the are overly confident. My...
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What agent could do to change your mind?
inflated fees
Comment on agent fees
inflated fees
Was this helpful? Yes
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
We had a contract with Thomas James in Cotgrave for the sale of our property and also the purchase of the property we now own. From start to finish the level of service we received was nothing short of excellent. Sarah Pick & her team looked after us very well from the beginning to the end. They have played a key part in the interest in property in Cotgrave and have got to know the area very well. We would not hesitate to recommend their services to anybody looking to sell or buy in our ...
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Was this helpful? Yes
Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
this helpful
We had previously had our property on the market with two other agents. The first agent was city centre based and we felt that they were not geared up to sell properties in the country. The second agent was nearer to home (in a local town) but they did not generate enough interest or find buyers in a position to purchase. After one year we decided to market our property with Thomas James following a recommendation. We found all the staff to be friendly and were easy to communicate with. You...
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Was this helpful? Yes
Oct 09,2015
Minithumbup
By:
Oct 09,2015
0 people found
this helpful
Wanda was very responsive and helpful at all times, giving us advice when needed and regular updates. They also pushed to ensure we received the best price for our sale. I do think they are quite expensive though, and while the photos and property write-up were good, they really didn't have to do much for their money as the house sold in 24 hours. That said, as far as we are aware, no hold-ups in the completion were anything to do with Thomas James, who always seemed to have done what they ne...
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Was this helpful? Yes
Sep 03,2015
Minithumbup
By:
Sep 03,2015
0 people found
this helpful
Really excellent service from Thomas James in selling our property. Without going in to excessive detail they worked hard over a relatively long period of time obtaining viewings and helping with communication between us and potential buyers. They carried out viewings for us on many occasions and were always helpful, courteous and professional. Were we to ever move again, we would certainly use Thomas James....
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By:
Aug 19,2015
0 people found
this helpful
Thomas James were excellent throughout the buying process. Always contactable and kept up to date with the chain. In particular Lauren was helpful, polite and knowledgeable. An excellent experience....
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Was this helpful? Yes
Jun 19,2015
Minithumbup
By:
Jun 19,2015
0 people found
this helpful
Wanda was brilliant. She didn't waste time showing me properties that didn't fit my requirements. She listened to my feedback and finally found the perfect location for me....
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Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
Jenny, Wanda and the team were professional from the moment they valued the property. We felt that the whole team strived to obtain viewings, chase feedback, and get offers on our house. Jenny advised us on the most reliable buyer for our property and regularly chased the sale, resulting in a completion in less than 6 weeks. Both Jenny and Wanda went out of their way to find a solution to problems that arose. I deal with Estate Agents on a daily basis, it is rare to find such excellent service....
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Was this helpful? Yes
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
Really effcient and helpful. Pushed the sale through, dealing with all parties solicitors in the chain effectively. Jenny was really helpful and professional. Also Rhonda, who stepped in and provided updates when Jenny wasnt available....
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Was this helpful? Yes
Apr 01,2015
Minithumbup
By:
Apr 01,2015
0 people found
this helpful
Wanda and team were great! They were efficient and really helpful when it came to organising extra things prior to purchase. Everything went smoothly and we completed within 2 months. They checked in regularly and were in contact with both sets of solicitors to help move things along. A brilliant experience with them!...
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Was this helpful? Yes
Apr 01,2015
Minithumbup
By:
Apr 01,2015
0 people found
this helpful
We accepted an asking price offer within 4 days of putting the house on the market. Our onward purchase was also with TJEA. Jenny and Jack were extremely efficient, good at communicating, polite, friendly and organised. There was the odd difficulty with our buyers, and TJEA dealt with these very professionally, and we were never in any doubt about the sale going through. I would recommend them to anyone looking for a local estate agent....
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Comment on agent fees
We got a good deal with TJEA, as they matched the fee from when we were going to sell the year previously.
Was this helpful? Yes
Feb 25,2015
Minithumbup
By:
Feb 25,2015
0 people found
this helpful
Staff were polite, friendly, helpful and good at communicating with me. My phone calls were always returned. I did have to ask for the EPC after accepting an offer on the house ( but the offer was fairly soon after putting the house on the market). Wanda was particularly helpful in concluding the sale....
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Was this helpful? Yes
Oct 14,2014
Minithumbup
By:
Oct 14,2014
0 people found
this helpful
I found the Ruddington staff very helpfull and very informative on all aspects of my recent sale. The service was quick and precise and I was very happy with the way they delt with the job....
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Was this helpful? Yes
Sep 19,2014
Minithumbup
By:
Sep 19,2014
0 people found
this helpful
Thomas James provided a professional feel to all aspects of our transaction from initial valation through correspondence to final completion. There were parts of the process which were purchaser driven and caused extended completion times during which Thomas James remained level headed and tenacious in order to achieve a satifacory conclusion....
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Was this helpful? Yes
Sep 17,2014
Minithumbup
By:
Sep 17,2014
0 people found
this helpful
Thomas James kept us informed every step of the way in selling our property. Viewing comments were usually reported to us within 24 hours and we were given constructive comments to enable us to understand why a prospective buyer was not interested in our property. When we did achieve a buyer, we were given a lot of support and updated on the stages we were at. In particular Annalise and Annabell were very knowledgeable within the property market and therefore were able to guide us and help us...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
0 people found
this helpful
We selected Thomas James from 3 local agents and had no regrets. They were efficient,friendly and professional though the whole sales process and most importantly kept us updated at all times. I would thoroughly recommend them....
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Was this helpful? Yes
Sep 12,2014
Minithumbup
By:
Sep 12,2014
0 people found
this helpful
Sold my house on 9th day of being on the market. Quite helpful and polite, would use again. Fees were reasonable as far as estate agents go. Mr O'Brien...
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Was this helpful? Yes
Aug 01,2014
Minithumbdown
By:
Aug 01,2014
0 people found
this helpful
Ive rented from TJ for the past two years, they were awful from day one. Didn't show up for the viewing, bare in mind we were not from Nottingham at the time and had travelled a long way, we waited 2 hours outside the property, only then for the current tenant to awkwardly show us around her home. We decided to go ahead with the letting of this particular house as it was a lovely home and we needed somewhere in Nottingham fast. They never carried out an inventory before we moved in so therefor...
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What agent could do to change your mind?
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Feb 24,2014
Minithumbup
By:
Feb 24,2014
0 people found
this helpful
I'm really impressed with the fast & efficient service - I would highly recommend to any prospective applicants! Thanks x...
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Was this helpful? Yes
Feb 13,2014
Minithumbdown
By:
Feb 13,2014
0 people found
this helpful
My flat (25 Arthur Street), which is managed by TJ, has been robbed twice this year. First off, communication is terrible. Any communication you have with them, do so in writing (e.g email) so you have a record of it. We had a faulty lock which we phoned up several times about and received no help with, was broken down by the burglars - not suprising seen as you could just push the door and the lock would come unlocked. We raised a dispute with the landlord who brushed us off. We then put up sig...
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What agent could do to change your mind?
Was this helpful? Yes
By: CH
Jul 04, 2014
Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.....
By: CH
Jul 04, 2014
View all comments (2) Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.
Jun 25,2013
Minithumbdown
By:
Jun 25,2013
1 people found
this helpful
From the moment the contract was signed I had realized my mistake. We were promised a professional inspection of the property prior to us moving in (August 2012) to make sure the flat was up to standards. When we moved in we found numerous issues such as a broken boiler, damp, mold and poor fixtures such as skirting boards and coat racks. Thomas James did not help us set up our bills (which they were responsible for) and upon ringing them to report issues they would not pass on these reports to ...
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What agent could do to change your mind?
The agency could have done their job. What was most laughable is blaming us for things which were obviously products of their unprofessionalism. It would have been nice for them to not be aggressive down the phone or pathetically snide over email.
Was this helpful? Yes
By: CH
Jul 04, 2014
Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.....
Nov 03,2011
Minithumbup
By:
Nov 03,2011
0 people found
this helpful
I recently instructed Thomas James to let and manage a student property in Nottingham on my behalf. Having dealt with many letting agents in the past I found them to be highly efficient and easy to do business with. They found a tenant within a week, and have even undertaken some repairs at the property for me which has saved me a great deal of hassle. Overall from my experience I cant fault the service and would recommend them to other landlords....
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Was this helpful? Yes
Jul 28,2011
Minithumbdown
By:
Jul 28,2011
0 people found
this helpful
Terrible customer service. Very unprofessional staff. When we moved in they hadn't done an inventory on our house so we went got there it was disgusting and dirty with lots of damaged from the previous tenants which had not been rectified. The manager thomas was suppose to have done this inventory and for such a senior team member to not do there job is unacceptable. Renting with them was a consent annoyance. There was no internet when we moved in so we had to sort it ourselves. This broke a...
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Was this helpful? Yes
By: CH
Jul 04, 2014
Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.....
Jul 18,2011
Minithumbdown
By:
Jul 18,2011
0 people found
this helpful
Luckily for me, they were never rude or arrogant towards me or my housemates, and actually rather friendly. However, their response times (for solving problems) were awful, and as has been the case for most people on this site, they attempted to claim back more money out of our deposit than they were entitled to. We have also found out that they have been fined £10,000 in the previous year by not having a HMO licence for one of their properties, even though with 5 occupants over 3 floors, the ...
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Was this helpful? Yes
By: CH
Jul 04, 2014
Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.....
Jun 20,2011
Minithumbdown
By:
Jun 20,2011
0 people found
this helpful
Stay well clear!!! My experience of Thomas James Letting Agents was horrendous! Rude unprofessional staff, refusal from the company to resolve extensive damp conditions in the property I rented, left without a working boiler for 3 months then to top it off they attempted to withhold my deposit with fabricated reasons....
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Was this helpful? Yes
By: CH
Jul 04, 2014
Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.....



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 1 11 14 0 7 0 0 2

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 11:12 AM 14/04/2015. Last updated at 11:12 AM 14/04/2015 by Carolyn Hay


Complaints Procedure

No procedure available.

Awards won by Thomas James Estate & Letting Agents

Individual Branch Awards

Ruddington, NG11 6DT

Firm rankings



Cotgrave
Corner Cottage, 4 Bingham Road, Cotgrave NG12 3JR
(2)
Nottingham
2 Clarendon Street, Nottingham NG1 5JQ
(2)
Office 1
200 Queensway, Milton Keynes MK2 2ST
(0)
show all branches (6)
Office 1
Rotherham House, 2 Clarendon Street, Nottingham NG1 5JQ
(1)
Office 2
Medina House 340 Silbury Boulvard, Milton Keynes MK9 2AE
(0)
Ruddington
17 High Street, Ruddington NG11 6DT
(32)

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